I am writing because this issue has been a ongoing problem since June of 2010. Verizon has had countless techs here and no one can get it right. If our internet service is not down, our phone lines are. It has cost me thousands of dollars in loss productivity, wages and revenue. It has jeopardized client relationships due to the interruption of my ability to service our clients. I am extremely dependant on a reliable internet service to run my business. Verizon has demonstrated that they are incapable of providing the services they advertise.
I have contacted my attorney to discuss suing Verizon for failure to provide the services I paid for. I also am considering contacting the three local television stations investigative reporters in an effort to get this matter attention. This has been going on since June of 2010 and I have had enough. Verizon is not capable of resolving the problem in nearly a year now. I can’t afford to pay for services not being supplied. Not once, did Verizon even offer me any financial credit for all the down time and loss of use of our phones and internet service. I feel that they do not value my business at all.
I am copying each of the three television stations investigative reporters and the State Attorney General’s office. Maybe Verizon will fix this if it gets more attention.
John E. Stanojev
President- Capital Insurance & Investment Planning, LLC
