CVS Made it Right Great Customer Service

i would like to talk about the previouse complaint i had for cvs at 18080 mateny road germantown md 20874, i went back to the store and talk to a different pharmacist, and talk to her about the problem i had with my 90 day precsciption that i received on april 11, 2011 and was out on may 11, 2011 and my insurance would not pay again, so the pharmacist mary s schnapp, check on the presciption and explain to me that who ever fill only gave me 60 day supply and i told her i was charged full co payment of $50.00, she refilled my presciption and i was not charged for the refill, she even called my insurance company and explain the mix up.

she was very pleasant and her customer service was great, i would like to say thanks to her and my hats off too. she also let me know that it will take some and i had to wait i told her i did not care as long as the problem was solved, she was the greatest and again thank mary s schnapp.

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Pharmacies
3

Average: 3 (1 vote)