Deceptive Services Complaint about AT&T Wireless

I was with Verizon for 10 yrs, never had a problem with their service at all. When AT&T called saying they could give better service for alot less we took the offer since money was a little tight. Since we were cancelling our Verizon contract early and had 3 lines At&T offered, via written communication, to give us credit for all the early cancel fees. I got my first bill not credits for the cancellation fees, I called AT&T and was told the sales rep that promised had left and they could not confirm the credits, even though I had email proof. After getting nowhere I dropped the issue. Only 1 phone on my account has data plan.

3/15/11 I needed to add a 4th line. I went into a local AT&T store, gave them authorization to add a 4th line for an additional $9.99p/m picked a simple flip phone, with no data plan capabilites. I specifically stated that no data plan was needed 3/16/11 I left for vacation out of the country for 3 weeks. On returning i get an $840 cell phone bill. When I checked the bill, I found that not only was a line added, but data plans for this ph (that did not have data capabilities), but the other 2 lines on my account were added data plans, some unlimited voice-voice plans, unlimited SMS plans TO EACH PHONE.

To make it worse, my personal phone, that was not due for upgrade until 2012 had a contract renewal and upgrade to an I-Phone. I went back to the store and asked them to remove all the items that were put on. Of course NO ONE knows how they got put on. While standing at the store they went online and told me they had changed the phone back to my regular phone and that all the additional charges would be removed. weekend and half later I get a notice from AT&T that my service will be disconnected if Ididn’t pay the $840. I checked my account online and discovered that not one thing had been changed.

So I have no idea what they were doing while I was at the store but they did not do what they said they were doing. I called AT&T CS direct, spent over an hour on the phone trying to convince the CSR that I did not have an Iphone – no contract – thank fully the women was nice and removed all the unauthorized additions and changed my phone back. I am going to switch back to Verizon. I do not trust AT&T. There business practices are deceptive and there is no one to complain to as the stores and CSR’s on their CS lines dont give a dam. I do intend to file a complaint with the attorney generals office and bbb.

I recently discovered another person who has been having similar problems for the past 6 months.

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