I purchased a new cell phone in march 2012, for $240 and it carried a year manufacturer warranty. In july 2012 the phone stopped working, took it back to the the store and it was replaced, (never did they tell me this was a refurbished phone) The phone worked ok till April 2013, then this phone stopped, I called customer service and was told by the rep that the phone was under warranty until 2013, but I had to go to a metro pcs corporate store. I told her fine, and asked her to put a note on my sons account so that there would be no problem, well he went to the metro corporate store and was told there is no warranty on this phone even though the rep I talked to on the phone told me it was under warranty even though they gave me a refurbished phone in july 2012. My complaint is I brought a new phone for $240 and now am stuck with a refurbished phone with no warranty. I manager DJ from trenton location called and said ok we will replaced the phone with another refurbished phone for $30. I asked him I feel that is an insult, NOW I would have almost $300 tied up in a used phone. Dj said he was going to pass my compalint onto someone else but didnt know if they coudl do anything. I dont think it is right that Metro takes you money for a new phone and then when there is a problem with the phone they give us a used phone to replace it. so they are in aa win win situation, they collect from the wearranty co for the phone and pocked my 240 and then they want another $30 to replaced a used phone which they gave me that for my new phone, seems like this is what they call a switch and bait. Now I am going to wait to see if someone gets back to me to resolve my problem I am sure there are a lot more people out there that have been scammed by Metro, seems to me there should be some kind of class action suit against them for this type of fraud.
