MTN Cell Phone has no Delete Function

I took out an upgrade about two months back, all to find out my Phone doesn’t have a “DELETE” function so I took it back to MTN (N1 City Cape Town) where I was told a software need to be installed. “I was with out a phone for that week”. Monday the 30th of June they called me saying my phone has been repaid. When I got home, I checked if the phone was indeed fixed, to my surprise the stupid phone still didn’t have a “DELETE” function! I took the phone back this morning (31st of June), I stood impatiently in their long queue. I got to the MTN assistant and I explained to him what happened, he said they need to take the phone in AGAIN to be repaired!

I asked him what they did the 1st time when I took the phone in, he couldn’t answer me. I told him I refuse to be without a phone for another week or two! 1. Whoever fixed my phone was suppose to double check if was really installed.
2. The QA department was supposed to verify this. 3. The Assistant (Pam) was supposed to check if her Client’s phone was repaired before calling me. I left phone on their table, I’ll rather buy me a new phone CASH!

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