Rude Hampton Inn Manager

My wife and I booked a room at the Hampton Inn. Full disclosure – the information we received when we booked the hotel stated they have a 24 hour cancellation policy. Something came up so we needed to move the booking to another date. We explained to the hotel that we still wanted to stay at the hotel at a later date however they will still not approve the refund. In fact, in my opinion, the Hampton Inn hotel staff seemed uncaring and unhelpful and couldn’t care less about our circumstance. The Guest Services toll free number was of no help and their staff seemed just as uncaring. Regardless, a hotel manager telling me to “F-off” and “Go F yourself”. Are you kidding me? I will never STAY at this Hampton Inn…