Dear Sirs, I am writing about Shell Gas Station located at 1228 Quinnipiac Ave New Haven, CT 06513. Whenever my husband, daughter, or myself are paying with a debit or credit card in the store the employee’s reach across the counter and press the key accepting the charge without our consent. On several occasions we have asked them not to do this as it is not their place to accept the charges. Their response was many people don’t know how to use it and hit cancel instead of accept.
I have explained that they should offer their assistance, but not take it upon themselves to accept the charge on the customers behalf. Today when I went in to purchase cigarettes, the two men working at 5:30pm EST asked if my husband was in the car as they looked out the window, I said yes and they proceeded to mock him and me for not liking their consistently doing this with the charge card machine. They also went on to complain that my husband was disappointed that they refused to accept coupons for our brand of cigarettes. This was the last straw, I asked them to void out the purchase I just made and they refused. Is this behavior acceptable for your organization? I was embarrassed and upset by the time I left and will not return to this location.
I would go to Shell to get gas for my car as you accept the Stop and Shop gas points as well as purchase things like cigarettes and many other items as it was convenient. However, if this behavior is normal for Shell I will not bother returning to other locations either and will go to the Stop and Shop gas stations instead. Convenience is not worth the trouble and ignorance I was confronted with at this location. I look forward to hearing from you about this.
