Yesterday I brought my Blackberry curve into the sprint store near my house as it was not working. Literally, the screen was black and i couldn’t push any buttons at all. So, the service tech looked at it and the girl brings it out and says,”oh it has water damage. you have insurance, but insurance doesnt cover water damage. It will be $100.00 to get a replacement phone.” couple of things, #1 I’m pretty sure that most damage that happens to phones is water damage, so awesome that it’s not covered by insurance. #2 the girl wasnt even going to dry it off before giving it back to me! #3 then she tells me I have 18 months left on my contract, um.
I’ve been a customer for over 10 yrs. NO WAY I would’ve agreed to be in a 2 yr contract, so great that they’ve put me in one. I asked how much to get out of that. She replied $200.00. #4 i have several small children, i have no idea how the phone got wet and its a pretty new phone in great condition. My options were pay $200 to end my contract, $100 for a old refurbished cell phone through insurance, 0r pay $87 for a refurbished phone not throught insurance. Nice right? That’s how they treat a customer thats been with their company 10 yrs! So i decided to pay the $87 and not go through insurance and wouldnt you know it as soon as I placed the order my original phone started working.
I called sprint to cancel the order an they refused to cancel the order. I have to wait 2-5 business days for it to arrive, then call to ask for a return package (which will probably take 2-5 days) then send it back,(another 2-5 business days) and my acct will be credited when they receive the phone back. WTF! I am sooo pissed. It may be $200 well spent to get away from them.
