if you value your time and sanity DO NOT USE SPRINT. this company wins handsdown for the worst customer service and billing snafus of any company (including ATT,and that’s saying something).I have been told that my bill was $60 overcharged and the next day I was told that that calculation was wrong as well. Don’t expect your bill to even RESEMBLE what Sprint claims to charge and do not under any circumstances order their broadband service it is way too pricey for such slow and intermitent service. You will get very little work done and must prepare for a call to customer service like you would for a marathon. In both cases you had better be able to deal with long windedness.
However in the case of running,practice makes perfect. Do not expect the same results from your Sprint workouts. I just spent 3 hours on the phone yesterday and when I found that none of the changes that were promised were made, I called again this morning. The wonderful people I spoke to today asked me to take out my written bill to go over so that they could totaly negate the previous call wherein I was also told to look at the bill. No matter what, if Sprint is wrong, they will find a way to show that person who said so was also wrong and if you complain further you will be referred to the “escalation manager” Sprint’s version of the principsl’s office.
In retrospect,I should have broken the contract and paid the $200 fee for early termination–it would have been a bargain!