I changed from Sprint to T Mobile simply because i needed to build my credit up in the US being from South Africa. I was on my son’s Sprint acc. & was advised by an authorized dealer, VENACOM, that this would be a good way to start to build my credit!! HOWEVER, from the day i signed on in October, 2010, its been nothing but a giant headache. I was promised 5 lines, then told no only 3. I was given a plan of $150 unltd msg & 3,000 mins. My bill is over $220 every month because even though i blocked 411 calls, they keep charging me when i dont even make them. On the ODD occasion my son will make the FREE-411, but was advised by T Mobile customer care that they “still charge!!!”
Between Venacom, T Mobile’s “authorized” dealer & TMobile i feel like this is a sham & a total rip off. I cant even get hold of “customer service”. Ive tried 4 times the past 9 days for up to an hour & 10 mins & STILL dont get hold of anyone because i have to end the call!!!
They charge me overage when there shouldnt be. They are charging me $20pm for messaging that is supposed to be built INTO my $150 plan. 800 nos are not free. T Mobile still charge for them. They charged for shipping when they said i would not need to pay since the “free” ph was useless & returned it after 1 week & they had the nerve to try to just slip it in there.
I am sitting right now whilst typing this to be attended to & we’re going onto 22 mins already, taking up my whole lunch hour & then have to end the call after waiting an HOUR!!!!
