On November 9, 2012, I came into T-Mobile store 8717 in Louisville, KY. I came in for an upgrade to a newer phone. I chose the Galaxy SII. Prior to me purchasing this phone I had a blackberry than was on a single plan. I wanted the same plan when I bought the new phone. The sales person that I was dealing with had no idea how to upgrade my phone and get my current plan to work with my new phone. She did not tell me that she was giving me a family plan. I did not receive a bill for the new changes until January which showed a $95.00 increase in my bill. I went online to check out my plan and noticed another line was added. I called T-Mobile to have this plan cancelled but was told that I had to go back into the store to get the account fixed. Today, January 7th, I went into the store where I purchased the phone and they were no help. All they did was pull the contract that I signed that was not explained to me. The print is so small on this contract I can barely read it. I do have a photo copy that I would be more than happy to provide anyone reviewing this complaint. I want my plan returned back to the original plan I had before all this was messed up. I will not be paying the difference up to the $209.00 bill and if this situation is not fixed, I will be leaving T-Mobile after many, many years of being a customer. There are other cell phone services out there that want to keep their customers and will go above and beyond to fix their mistakes. The sales person that I had in your store was incompetent and didn’t ask for any help from any other sales person. She called into T-Mobile 4 different times because she didn’t know how to set up my plan. T-Mobile also has on file an address that I had back in 2005. Doesn’t seem like T-Mobile has their act together too much. I would like to have my account reviewed and given a call at 502-210-9744 or email micky8970@hotmail.com of your decision. Thank you.
