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I ordered additional minutes on my T-Mobile pre-paid phone using my Visa card. T-Mobile illegally took the payment out of my bank account. That is fraud. If I hadn’t had sufficient funds in the bank account, I could have been charged a fee for bank overdraft. After trying a couple of hours on the phone with T-Mobile and being transferred at least 6 times, I was basically told to stick it. In addition, T-Mobile offers an additional 10% of minutes for a $100 order. Additional minutes did not appear this time or the last time I ordered. Representative “explained” that the 10% was included in the 1000 minutes ordered. Again, fraud. Filing a legal complaint with the Colorado State Attorney General office and the Better Business Bureau.

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Posted in the 2013 t mobile customer complaint department. If you have any problems, reviews, or issues with t mobile, be sure to write a letter using our complaint form.

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This customer complaint was posted on Wednesday, February 9th, 2011 at 2:29 pm and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.