Terrible Sprint Phone and Customer Service

I have been a sprint customer for 10 years. I recently moved and bought a new phone and got a new plan. The $99 plan cost me $160+ a month. The sprint phone they gave me was obviously defective. Every time I put it in my pocket it dialed 911. I talked to 4 customer service reps. They all basically told me this is how it is and if you don’t like it, too bad. The plan I had was the everything messaging plan. With all messaging included. But I was charged for them. I was told that the messaging was free but I had to pay for the “data” to send them. So messaging is free, but it costs to send a message?!?!? Do yourself a favor and stay away from sprint.