i just spent 45minutes on the phone with your rep who hardly understood me, didn’t understand my issues and took me thru a longer drawn out procedure with my credit card info! MyGod, i don’t understand their has to be a better way. That took FOREVER, and the Rock means….FOREVER! just to get through the redtape and, just the bad communications for something i’m trying to get from a product oF YOURS!
i SWEAR I WILL never buy another toshiba product just because of poor handling from the customer service end of all of this how about trying to hire some college grads studying communications, something! Then she couldn’t get the first credit card to work, that long process and then to another card, that she finally gets! poor,poor, poor, did i mention poor! customer service, PS don’t get me started on the $29.95 for a recovery disk!!!!!!
Wow you guys got work to do, from a once big supporter of your product, not anymore…but then again this is big business you probably don’t even care!
