I recently installed the Toshiba BDX2200KU DVD player. It never worked right. I called Toshiba’s support number. The guy (he never gave his name), told to to power off the device, unplug it, wait 10 minutes then try it again. While I was waiting the 10 minutes, he hung up on me. I triede the DVD player but the problem was still there. So I called support again, they gave me the same steps to try, and also said it was probably a bad HDMI cable. The problem was that after being on pause for about 10 minutes, the device would power off, and the DVD (either blu-ray or regular) would have to started over. I don’t think a bad HDMI cable would cause that.
I called my AV guy. His first comment was, “Why did I buy Toshiba?” I didn’t – my daughter did (but with my credit card). I had this same problem with a Toshiba DVD player about two years ago. Again, I didn’t but it – my daughter did that time too. Toshiba had email support back then. They ignored my emails for about 6 months, then finally said my device was out of warrantly, and I would have to pay for service. That’s when I first contacted my AV guy, and he installed a Samsung DVD player. It worked fine for about two years, then wore out.
