Toys R Us had a promo going about giving back 10% in rewards up to $50. I had eligible purchases and was entitled to get the $50 cash back. I read up on the rewards program and saw it could take 8-12 weeks to receive rewards. I waited and waited thinking ok it hasn’t been 12 weeks yet. Finally when the 12 weeks cam I finally called. Unfortunately, Toys R Us decided to switch their procedures during this time. Rewards were never mailed, nor was their a notice saying that they wouldn’t get mailed out. I’ve had my rewards for years and since then have changed my email.
I guess my bad but I never got any notice anyway, or else I would have double-checked my email by Toys R Us calling customer service! Anyway, they sent these “certificates” through email, within about 4 weeks time frame and they expired January 31, 2011. Way before I even called…because I gave them a chance to send them before the 8-12 weeks. Guess I should have called the same day I made my purchases to bug them about my certificates! I submit a case to Toys R Us corporate and they said, sorry but there is nothing they can do.
BULLSH*T! After that, she informed me that after that they are now going back to mailing them out through the USPS. Gee I wonder why…Toys R Us is so shady, I will never shop there again!!! I will be contacting everyone at their corporate offices!!!
