it is my daughters birthday tomorrow (sunday 6th of feb) and i went to toy “r” us to get her a bike today, we got it home assembled it adjust everything only to find the front tire had a puncture FROM NEW. We tried to fix it but because it is on the seam and crease it is not fixable. When i rang toys r us to complain they told me the only thing they could do is post me another one on Monday and i would receive this by next Wednesday. I don’t have the transport to get back to sheffield that night and had organized a party on the Sunday.
Toys r us also told me that because things are ordered in and come boxed they do not check to see if it is in working order as I asked why it was sold like that. I find the completely unacceptable, not only have i got nothing to give my daughter on her birthday now but they don’t check the toys are in working order before selling them to children.
