I just switched from Directv to Dish and realized that I should have never switched. Dish network’s services are not up-to-date as Directv services. The picture images are poor and lack HD quality. Recording (DVR) is not as advanced as Directv (can’t change channels at the same tiem while you’re recording). After only 7 days of having Dish Network, I couldn’t get out of the 2-yr contract. Would have to pay $420 if I did. Don’t make the exact same mistake that I did because then you will be as I am….. A very DISAPPOINTED new dish network customer for the next 2 years.
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Hi there. My name is Tommy Faust with DISH Network’s Executive Offices. I know how frustrating it is when you switch companies and have to learn new equipment. Our receivers do have the ability to watch one show and record another from the same TV. Our Duo receivers have two modes, Single and Dual. In Dual mode TV1 and TV2 will operate separately, though you can choose which TV will record shows. In Single mode TV1 and TV2 will show the same picture, but the two tuners you’re using from Dual mode are combined so you can record one show and watch another at the same time. You mentioned your picture is poor quality and lacks HD. There may be a setting you would have to check to make sure your TV is setup for it. This is taking into account you already have HD cables connected. Go into Menu -> System Setup (6) -> HDTV Setup (8). Verify Analog Type is Offair, TV Type is 1080i and Aspect Ratio is 16×9. If you have any other questions or would like any further assistance with the equipment you can reach me at thomas.faust@dishnetwork.com!
I cannot record a show and watch another at the same time on TV1 or TV2. If I watch comething on TV1, I have to record on TV2 and vice versa. Disapointed in Dish, been a customer for many years.
Donald, when you are recording, you cannot record and watch live TV at the same time. You must record to TV2 or vice versa. I am sorry to hear that you are disappointed with the service. I would be happy to address any concerns that you might have. Please send me an email at becki.barned@dishnetwork.com. Please include your concerns, and your account or phone number. Thank you!!
new customer and very dissapointed at DISH, was promissed something i never got.
The quality is very poor and the equipment that i got was not what i ordered now DISH wants to harge me to get a new cable box…. WORST CABLE/SATELITE provider.