United Airlines Unsatisfactory Service

Dear United Airlines:

I am writing to express my deep frustration regarding the unsatisfactory service I received from your airline on November 28, 2011. I am requesting a refund of my ticket or a complimentary ticket to compensate me for the money I lost as a result of your company’s unsatisfactory service.

On September 11, 2010, I purchased a roundtrip ticket to Cotonou, Benin through ExploreTrip.com. This trip included a return connecting flight from Montreal to Washington, D.C. on Air Canada Flight 4614. My return connecting flight was later changed to United Airlines Flight 7377.

My flight to Montreal on November 28, 2010 was delayed by about two hours, arriving in Montreal around 2:00 PM. I went to the airline counter in Montreal and was given a boarding pass for United Airlines Flight 7377. United Airlines failed to issue me my boarding pass until around 2 PM, by which time the flight had already started boarding for a 2:29 PM departure. United Airlines did not allow me sufficient time to pass through security in time to board the flight, and as a result, I was not able to board my scheduled flight. Instead of rebooking me onto another flight, however, United made me pay for a new ticket on Air Canada the following day, Flight AC 7692. As a result, I lost over $250 and had to spend the night sleeping at the airport.

I fail to understand why United would not book me on another flight to Washington, D.C., given that the delay in reaching my connecting flight was beyond my control. I therefore request that you issue me a refund for the value of my original ticket on UA 7377 or issue me a complimentary ticket voucher equivalent to the value of the flight.

Thank you very much for your attention and I look forward to your prompt response to my letter.

Sincerely,

Deogratias LOKONON (Steviloko@yahoo.fr)

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Airlines
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