BEWARE: CHECK YOUR DATA USEAGE BEFORE PAYING FOR ANY “OVERAGE CHARGE”. I added a new line to my Verizon Wireless plan on 7/11. Although my main line (along with two other lines) have unlimited data, the new line does not due to Verizon’s new 2GB data limit policy on new lines/accounts. Would be nice to have all phones with the same plan features but, oh well. Problem came when the first bill arrived and the new line was charged an additional $10 for going over the 2GB limit. The bill just read: 2GB Limit included, 1GB Billable. No totals were given showing how much data was actually used.
I was aware the line might be close to going over 2GB so I kept a close/vigilant watch to be sure it didn’t exceed 2GB. Sure enough my bill reported an overage and charged the $10 fee. The bill did not show how much data was used. Checked online to see the break down (which there was) but there wasn’t an amount total. Called customer service, they told me to just add up the column for the total. I copied it and pasted it onto an excel file but excel wouldn’t total it because each entry ended in “GB”. I asked customer service to total it and they transferred me to tech service.
Tech service told me to just add the column up to get the total. I told them I couldn’t and ask that they add it up on their end. After a LONG wait I was told they would credit the $10. Out of curiosity, I went through each entry and removed the “GB”. Pressed auto sum and the data use total was 1.73GB!
