My son’s XBox Live account was suspended indefinitely. The suspension was legitimate based on a mistake that he made; however, it isn’t the suspension that irks me — it is the process that they have for trying to obtain information about a suspension. You cannot speak to anyone directly; instead, you have to log into the Xbox website and submit your inquiry via a public forum. You have to create a completely NEW account to complain about an existing account. I find my entire dealing w/their support team to be appalling. As of tomorrow we will be dumping our Xbox console and purchasing a brand new PS3. I don’t mind spending $400.00 if it means I never have to deal w/the Xbox team again.
Company Name:
Category:
Computers
(1 vote)
