Contact AeroMexico Corporate

Had to change flight and get back to Canada because of Virus problems. Called numerous times and could not get through to agent to change flight. Waited for hours on hold only to have connection lost before getting through to agent. Tried sending emails and got no response. Had to book with other carrier to get back home, want refund on return portion of flight.
Cliff MacDonald

I went to Mexico City back to Toronto. On the trip back my suitcase got destroyed which I'm not very happy about. I would like something done about this.

Thankyou

On 1/28 we flew out of Puerto Vallarta to Mexico city. We ended up at the wrong airport sitting on a tarmac for an entire afternoon. The flight attendants notified the Spanish speaking passengers, but never translate it in English upon arrive which was already late we got up to run to our connecting flight not knowing we were at the wrong airport. The other passengers laughed at us all standing around not know what was taking place. As time went on and all of us where getting a little uncomfortable. We finally took off to MXC. Once we arrive in MXC we were sent to the customer service counter to be told there was no other flight leaving that day and we would have to leave the following day to catch a flight to SLC. Oh one more thing I must add is the fact my birthday is 1/28 and had a planned party that night at 9 that obviously at this point i missed, so after asking the counter people that spoke broken english what they planned on doing to accommodate us we were told they would get us a room at a holiday inn. In the mean time as my husband was talking to the counter I found numerous flights heading out of MXC to SLC that had tickets left on DELTA, so I asked again why we couldn't get on one of these flights to be told all they could do was the hotel. We then asked for a supervisor. He also said to just stay at the hotel. We started to walk way and ran into another couple heading to final destination of Slc, they were able to find a flight into Houston and stay in the US for the night. At this point I was extremely disappointed not only to miss my birthday party but the fact that they were rude inconsiderate and lied right to our face about numerous options. The couple actually teamed up with us to get us in a flight with them to Houston. When we finally got on our flight out of MXC we were relieved, but upon boarding we notice the flight was empty i did take a picture of this due to the fact so many other passengers would have like to stay in Houston rather than MXC and were told there were only 4 tickets left. We paid for our hotel room and had a connecting flight out of Houston to slc in the morning. I was notified the origanal flight we would have been on out of MXC was delayed and has yet to take off and at this point its 2 hours late. That's 2 days of work that would be missed a planned bday party food hotel nanny care and inconviences. This is unbelievable and ridiculous to say the least.

My complaint is: every flight I have taken with AeroMexico has been delayed. It is very disappointing to have tour whole day wasted because of all the delays. We was late leaving Zlo causing us to miss our connection. 5 hrs. til next flight and now delayed again on the plane. We have missed our tour in Oaxaca today because you have flight times that you can not keep. Why don't you just give chooses that you no people can keep. Sure wish there was another airlines.

When we arrive to check in for our flight Dallas the lady that took care of us but a guy with the name Quan Francisco Airport so rude so sarcastic to treating an older lady the way he did because he couldn't make a change on the payment were making for the extra login we couldn't do it if he will be polite and customer-driven I'm very disrespectful to my mom first time it's not taking care of a flight all the time I will make a note on the news on TV news because I'm a tv company executive . If this is not taking care of with this Jose Alvarado issue I will let everyone know on the news. Also Jose Alvarado threat my mom who was traveling to put a note on her name on the computer, and he went to the computer and star typing who knows what. Jose Alvarado needs to be out of the customer service are, a lady approached us and took care of us very professional unfortunately I did not get her name. I will be checking often on the presence of this gentleman to see if you as a company took care of your bad apples.
Thank you for your attention I will like to see results on this matter.

I booked flights to Mexico City for the following day. I am a club premier with Aeromexico and fly all the time with your company. I made an error with my booking and within 10 minutes called Aeromexico to see if they could cancel my flights. To which I got the run around. Since I had booked my flights in pesos they transferred me to the national line to where I ended up speaking with Carlos Soto employee number 4D5. his reply was as short as “nothing I can do for you”. Very short. No effort in trying to make a loyal client like they were being taken care of. I travel a lot for work, and in the United States I would have no problem having my flight cancelled if it was within minutes of booking. This makes clients feel like as a company you are crooks. With zero regard of helping out clients. BAD SERVICE. I am in the travel industry myself and word of mouth is a very powerful thing. It is quite unfortunate to have received this service from you after all this time being a client of yours.

Hello,
2 charges for same luggage to Delfina Gomez Ocampo. Sje flied fom Chicago to Mexico city on fly 683 reservation MXQFPX. I have send serveral email and haven't received any response.

Thanks
Minerva Melchor

Literally the worst airline I've ever used. They told me I could reactivate a round trip ticket. When I called to make the reactivation later on the next day I was THEN told I couldn't and had to buy ANOTHER one way ticket. They are liars and thieves. Check their social media: it's FLOODED WITH COMPLAINTS. Horrible company.

We purchase a flight with AeroMexico, to travel Tuxla Gutierrez from Miami,Fl. The 25 of February 2020 due to the late arrival time 11.00pm Traveling from Orlando Flight. So i decided to take the flight from Miami,Fl, which it had an arrival time at 6;15p.m. But Aeromexico E-mail me letting us know that they change flight, to arrival time in Mexico at 11:00pm instead arrival time at 6;15pm. So i called they offer me departure from Atlanta Georgia which is find because of the arrival time is earlier.:} So I'm Losing a Flight From Orlando to Miami Non Refundable Or Exchangable Can you please be so kindly and help me refund or let me have a upgrade on seat assign. My husband cannot sit in the back of aircraft.He is only able to sit by the front because he is a Vietnam Veteran and is disabled and has medical issues....

Thank you Kindly,
The Estremeras

A quien corresponda solo les hago saber que yo tenía planeado viajar a Mexico con ustedes el día 7 de julio pero tuve una emergencia que tuve que viajar antes y de imprevisto porque falleció mi padre unos días atrás y pues quisiera saber si me pueden reembolsar de el boleto que ya había adquirido. Yo tengo la acta de disfunción se las boy a mandar para que bean que es veridico lo que me pasó.El buelo salia el 7 de julio Sanfrancisco Guadalajara y el regreso 14 de julio Guadalajara sanfrancisco y la clave es DJYXDT. Se los agradecería mucho y como ven esto no estaba en mis planes y sucedió esto de antemano gracias atte. Arnoldo Fernandez

Cambiaron mi vuelo sin mi concentimiento p

Buenos días, el motivo de escribirles esta carta, es para informarles, como puedo obtener mi rembolso, ya que no pude viajar para dichas fechas, por motivo de mi trabajo, ha pasado un año y no he tenido ninguna respuesta de parte de uds, no importa si uds sacan parte del pasaje como un penalti, ya que yo pagué la suma de $620.71 Dólares, con la MasterCard, terminada en 3747. Mi itinerario primero era con la reserva CQPUDL Número de Boleto es 1392102137248 de Cali Colombia a Cancun Mexico, y luego me lo cambiaron, la reserva era HACCMI y el número de Boleto era 1392102405035 con el mismo itinerario de Cali Colombia a Cancun Mexico, pienso que con esta información puedan darme una respuesta, gracias por su tiempo.

Case # 00576094 GIOVANNA PILEGGI APRIL3,2019

To the letter you sent back to me March 22,2019
This unacceptable telling me that I was a No Show this BS It is impossible I took Flight from Puerto Vallarta to Mexico City and i was to get my
connecting flight from Mexico City to Toronto. I was there watching the screen to see when my fight was posted. I saw my flight posted and I went
straight to the gate when I got to the gate the attend told me the gate was closed I could see the plane sitting there and I told him thats my plane I need to get on it. After 10 minutes of ARGUING WITH ME HE LOOKED AT HIS WATCH AND SAID YOU ARE LATE. Why in the world would I want to be stuck in a airport port that I don't even know and the first time in this City and did't know anyone. I WAS SO SCARED AND CRYING AND NO CARED. I SUFFER ANXIETY!! I FELT LIKE I WAS HAVING A HEAT WAS POUNDING SO HARD AND SHAKING. MY MED'S WHERE IN MY SUIT CASE AND I HAD NO IDEA WERE THE WHERE. On February 25,2019 48hr before my flight I went on to my AreoMexico App it said I could check in so I did I checked my luggage and picked my seats it came up error I tried two more times still error so I decided to look at my US VISA CARD I WAS CHARGED THREE TIME FOR MY LUGGAGE $55 X 3 on February 25,2019 I got a Case number for this 00561031. On February 26 we went to the Areomixco in Puerto Vallarta to find out what happened he could not explain it he called head office she had no clue what happened and gave me a case number. So it was 24hrs before check-in so I asked him to check me in and he said there is a error and the systems where down all over and I was to go the airport and check in there on February 27,2019. I went to the airport and checked-in its funny with telling me that the system where down I STILL GOT THE SAME SEATS BUT I HAD TO PAY FOR MY LUGGAGE AGAIN AND I HAD TO US
MY CANADIAN VISA CARD WITCH COST ME $20 MORE BECAUSE AREOMEXICO TOOK ALL MY MONEY OFF MY US VISA CARD. I WOULD LIKE MY MONEY BACK FOR THE FLIGHT I WAS ALLOW TO TAKE AND THE FLIGHT THAT MY FRIEND HAD TO BOOK AND SEND TO ME BY EMAIL. THIS WAS THE WORST FLIGHT AND WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE. NO ONE WAS WILLING TO HELP ME.

PS: you have my first letter, I have the tickets, the screen shot my daughter took and any other information you my need.

,cc to Profeco Proguraduria Federal Del Concumor
cc to Global New (SEAN O'SHEA CONSUMER REPORTER

AM FLIGHT 139 PUERTO VALLARTA TO MEXICO CITY AND FLIGHT 616 FROM MEXICO CITY TO TORONTO

GIOVANNA PILEGGI phone # 1-226-899-1515

I WAS CHARGED FOR THE 3RD EXCESS BAG WHEN I WAS SUPPOSED TO OF BRING IT ON THE PLANE WITH ME.ALL IT HAD WAS SHOES AND SOCKS REALLY LIGHT.I HADNT TRAVELED IN ALONG TIME SO I WAS UNAWARE OF THE RULES OF THE BAGGAGE.I HAD AN EMPTY CABINET FOR MY BAG ON TOP OF ME IN THE PLANE BUT NO ONE TOLD ME TILL I WAS INSIDE AND I WAS IN THE AIR.IF YOU COULD PLEASE DESPUTE THE $180 CHARGE THAT WOULD B GREAT.

Hoy llamé Aeromexico para pagar dos maletas: Pero me equivoqué al pensar que estaba pagando para irme de Los Angeles a Mexico. Voy a cancelar una maleta de 50libras. Y solo quiero pagar una maleta que vale$30 y es de 50libras. Por favor pido my reembolso de $55. My confirmation es TJZJYG. Gracias por su ayuda espero su respuesta.

JANUARY 10TH 2019, IN MY WAY BACK TO CALIFORNIA, I WENT TO VENTANILLA 18, THE LADY EMPLOYEE DIDN'T HAVE AN IDENTIFICATION TO SEE HER NAME. FLIGHT # 550 SCHEDULED TO DEPART AT 10;00AM TO MEXICO CITY FROM VERACRUZ.
THIS EMPLOYEE RIGHT OF WAY TOLD ME THAT I NEEDED TO PAY 247.00 DOLLARS FOR THE OVER WEIGHT OF MY LUGGAGE, OR
6,000.00 PESOS, I WAS TROUBLE, THEN SHE SAID TO CHANGE CLOTHES FROM ONE LUGGAGE TO ANOTHER TO MAKE IT EVEN WEIGHT; AND THAT SHE WOULD CHARGE ME LESS, AND I ENDED UP PAYING 1,700.00 PESOS.
I AM 72 YEARS OLD, MY KNEES ARE PAINFUL TO BEND DOWN AND TO GET UP, I WANTED TO CRY, SOMEBODY A STRANGER HELPED ME TO DO SUCH A CRAZY REQUEST, I WAS EXPOSING MY UNDERWEAR, AND EVERYTHING I DON'T THINK ANYBODY CARED TO SEE MY STAFF, BUT FOR SURE I DIDN'T WANTED TO SEE EVERYTHING IN THE FLOOR. ANOTHER OLD LADY COMING TO THE USA HAD THE SAME EXPERIENCE AND TOLD TO THIS EMPLOYEE THAT NO BODY ELSE WAS DOING SUCH A THING.
I AM ASKING YOU TO PLEASE DO SOMETHING ABOUT IT. I REALLY FELT HUMILIATED, AND I KNOW THAT IT WAS DONE VERY, VERY,
UNPROFESSIONAL, AND ALSO THIS WAS MY SECOND TIME AND EXPERIENCE WITH THIS EMPLOYEE, IT HAPPENED ABOUT 2 OR 3
YEARS AGO, I WAS IN VERACRUZ FOR THANKSGIVING WEEK, AND SHE DID THE SAME THING, BUT THIS TIME SHE ONLY CHARGED ME 1,000.00 PESOS. SAME LADY SAME VENTANILLA, EARLY MORNING. IT SEEMED LIKE SOMEBODY ELSE IS GIVING TO THIS PARTI
CULAR EMPLOYEE THE GREEN LIGHT TO DO ANYTHING SHE WANTS, I DIDN'T SEE ANY OTHER EMPLOYEE FROM THE SAME AERO
PORT DOING THE SAME.
SORRY TO BE A NUISANCE TO YOU. I LIKE AEROMEXICO SERVICE VERY MUCH, AND I WILL CONTINUE TO USE IT, BUT PLEASE DO
SOMETHING ABOUT EMPLOYEES WHO ARE GIVING YOU A BAD NAME.
THANK YOU FOR YOUR TIME AND UNDERSTANDING

SINCERELY
NORA CASTLLO
2158 CASA GRANDE ST,
PASADENA, CALIF. 91104

compre un boleto pero lo cancele y ocupo hacer el reembolso de la maleta

I flew Aeromexico (flight 664) from SFO to HUX on October 12. My trip was planned for 5 days of surfing. I was charged $150 USD, one way, to transport my board bag on the trip. When I arrived, I found my bag was still in SFO. The delay cost me 2 days of surfing, which meant that 2 of the 5 days were gone. That was the whole point of my trip. It took me 2 hours at the gate when we arrived to determine the bags were missing, then another hour on our the 18th to attempt to receive some sort of compensation at the gate at the HUX airport. I requested some sort of credit or refund, but was denied. Instead, I was issued a mastercard gift card in pesos, which would expire in 30 days. I explained that we were leaving mexico that hour, returning to the U.S. and would like it in US dollars. Instead, I was assured that I would be able to use/cash this gift card loaded with pesos. This is false and misleading information. I have talked to 2 bank managers at 2 separate banks, 1 money changer, who could not transfer the pesos off the card, to USD. Further, I have spent 1 hour on the phone with Amazon.mx, but nothing they offer will ship to the US.
I contacted Aeromexico. they requested documents about everything, but I refused, and told them I only needed to respond with my ticket number for them to retrieve the information. They relented, so that was mostly a game. I spent many emails back and forth, with an agent a the AM luggage team, who dropped communication once I explained I have been given a worthless gift card that does not work. This has all the workings of terrible customer service. This is not unreasonable, to request compensation for a service not delivered. And further, thier fees are some of the highest in the industry for board bags. This partially ruined my trip, could have been dealt with professionally at the start by Aeromexico, and yet here I am spending more time on this matter. This is unacceptable at this point. Aeromexico does not care.

i was flight whit and ineed all my previos flight can you sendme to my e mail all my itinerary flight pleasei need to suuport application

I was on flight 534 Oct.12th from Merida Mx to Mexico City,,the flight should of landed at 430,it was over 3 hours late,missing almost all connections,i was lucky enough to get out on 2 hours later but missed my 8 oclock meeting I went for,i would like some kind of compensation for a waisted trip.

ON SATURDAY ,, JULY 7, 2018, MY HUSBAND AND I WERE IN THE AIR PORT IN MEXICO, SHOPPING FOR GIFTS FOR OUR FAMILY.. WE BOUGHT 4 JARS OF VANILLA... 2 SKELETON SKULLS FULL OF CANDY...…….COFFEE..... 3 BOTTLES OF TEQUILLA THAT WAS AGED AND ON SALE FOR A GREAT PRICE...AND WE HAD SOME VERY GOOD SANDWICHES AT A RESTURANT... THE COFFEE WAS AMAZING...…. WE ALSO WATCHED FIFA GAMES ON TV...….. WE WERE HAVING A WONDERFUL TIME...….WE WAITED A VERY LONG TIME IN THE LINE WAITING TO BOARD THE AIRCRAFT, BUT WE MADE A LOT OF NEW FRIENDS IN THE LINE THEN THE ANNOUNCEMENT FINALLY CAME ''PLEASE BOARD FLIGHT 616'...….WE STARTED TO GO..... WHEN WE GOT CLOSE TO THE PLANE, THE WORKERS GRABBED MY HUSBANDS CARRY ON BAG WITHOUT SAYING A WORD AND TOOK IT AWAY FROM HIS HANDS …. I SAID '' NOOOOO. THAT IS STUPID.....NOOOOO.THAT IS STUIPD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY DID NOT ASK US !!!!!!!! THEY DID NOT KNOW WHAT WAS IN THE CARRYON...…… I WAS SO SCARED THAT EVERYTHING WOULD BE BROKEN...….. AFTER THAT TERRIBLE THING HAPPENED WE WENT TO OUR SEAT...…….A MAN IN A UNIFORM CAME OVER TO ME IN MY SEAT TELLING ME THAT I SAID THAT THE BAGGAGE MEN THAT TOOK OUR CARRY WERE STUIPID,,THAT WAS NOT TRUE.....I DID NOT SAY ANYTHING,, BECAUSE HE SCARED ME SO BAD …….HE SAID THAT IF I SAID ONE MORE THING THAT I WOULD BE TAKEN OFF THE PLANE !!!!!!!! I HAVE NEVER BEEN THIS BADDLY TREATED IN ALL THE COUNTRIES THAT I HAVE TRAVELLED TO ,,IN MY LIFE...………...ALL OF THE THINGS IN MY HUSBANDS CARRY ON WERE DAMAGED...……..THE TEQUELA BOTTLE WAS CRACKED ,,,,SKELETON,BROKE VANILLA, LEAKINGING ALL OVER.. PLEASE HELP ME!!! THANKYOU,, SHARON GABOURY

Case 00229436
I spoke with an associate from Aeromexico 1 800 number. I asked if I was able to get a refund for my flight. She said yes, took my information and was transferring me to another department. Our connection was cut off.
I called back and spoke to Liis, I believe, she also told me that I would get a refund and you would cancel my flight, but I would have to send my request to amcomplaints@aeromexico.com. There is no "s" in the email address so time was wasted there until I went back online to find the correct address.
This was Feb 4, I was also told that my issue would be resolved within 72 hours. All I have received was an automatic reply to my email with this case number.
I have sent further emails and no response. Please......

Hi ,

I would like to summit a claim luggage numbers BJAM60683. I was told I would get a refund of $100.00 due to not receiving my luggage at my arrival. I lost my flight because of the connecting issues delayed they had. I was sent to LA and also the flight was delayed got to my final destination after waiting 12 hours and at my arrival they did not send my luggage. I paid $80.00 for my luggage and its unfair at my arrival did not receive it until 24hrs later. Please contact me with any further information and about my refund.

Thanks,
Marlin Guerrero

On Sept 2, 2016 I booked a flight to Cuba for myself and my wife (Patricia Garcia) Shortly after this booking I became very ill with myelloneurpathy.
Then on October 13, 2016 I lost my oldest son. I asked for an extension and was given a one year extension. My health is still very shaky and I'm still not in any condition to travel. I requested another extension due to my circumstances. I was denied the extension. Please reconsider my hardship case request for another extension. If that is not possible then allow me the opportunity to transfer this to a relative.
Or even better I could use a refund due to all the medical bills I have incurred.

Sincerely,

Jesse Garcia

I send a email to customer relations about a month ago after 2 weeks they replied, but what they wrote made no sense. I replied, asking to speak on the telephone, with one of their representatives, but after more than 10 days and no one has called.

I became ill due to Flight attendants failed to provide water as requested, I missed my connection flight due to the illness caused by flight attendants not providing water, they charged me additional $412.54 to my credit card for the missed connection flight from Mexico City to San Francisco on 6/26/16, I originally paid $717.76 on 5/6/16 for the round trip originating on 6/11/16 in San Francisco California to Lima, flight connections are in Mexico City both ways.

Aeromexico failed to provide water as requested on each segment of their flights itinerary on 6/11/16 & 6/26/16, I became dehydrated on 6/26/16 on the returning flight from Lima to Mexico City Flight #19, I filed a verbal complaint on 6/26/16 with Flight Crew Supervisor, on 6/27/16 by phone and email, Aeromexico send me an email on 6/29/16 with case #980293, stated that will investigate, on 8/2/16, Aeromexico Customer Services requested supporting evidence like a doctor’s note and flights receipts, on 8/3/16, I sent a doctor note stating that I became ill "dehydrated" on 6/26/16 and miss my connection flight, Aeromexico failed to refund the $412.54 charged on 6/26/16 and failed to refund the $717.76 charged on 5/6/16 for the entire round trip flight.

I filed also a Dispute with my credit card Capital One Visa, I received a refund on 7/16/16 back to my credit card and on 8/9/16 $412.54 I was credited back to my credit card account. Aeromexico requested to my credit card Capitol One to rebill both charges of $717.76 on 10/24/16 $ $412.54 on 10/11/16, the rebill is over 60 days I believe this is a violation to my rights as a consumer by Aeromexico and Capital One Credit Card. I request an investigation and to refund both amounts the $717.76 & $412.54.

I became ill due to Aeromexico failure to provide water as requested during the flights itineraries and I sent the supportive evidence they requested, the Doctor note stating that I became dehydrated on 6/26/16 and thus, I missed my connection flight. I hope the US Department of Transportation can sanction Aeromexico for the mistreatment of a passenger.

I have a customer service complaint to report about my flight. There was a theft from suitcase between Huatulco airport and Mexico city airport on AeroMexico and AeroMexico connect.

My signifant other and I booked a flight on Aeromexico for my daughters wedding in Tulum,Mexico leaving 11/9/2015 at 11:30p to arrive in Tulum by 1:00p the next day. The agent at the desk said to make sure to pick up our luggage in Mexico City. We got diverted to Guadalajara due to fog in Mexico City. Understandable. Fog lifted flew to Mexico City. Numerous people were put on a wild goose chase for our luggage missing our flight. We didn't get to our hotel till 8:30p November 10 missing the rehearsal dinner and other things that day preparing for the wedding.

Our suitcase had a green arrow which means a connection. The agent should have told us. All along our luggage was waiting in Cancun our destination airport. So basically we missed out on 1/2 of our day at the hotel including the rehearsal dinner which is ALL very important and want to know what your plan is to compensate. No one knew what to do and just told us to go here and there and everywhere. I will be waiting for an answer to this complaint.