1800flowers.com Complaints Continued... (Page 4)

I received an azelea plant from my brother and sister-in-law out of state for my 80th birthday two days ago and even though I thought it was healthy looking today on my birthday I checked the plant and all the leaves are falling off of the plant. When I received the plant a lot of the dirt was missing and the dirt that was in the plant was very soggy. I know that being shipped the dirt had to be noist but azelea's do not like soggy soil which could be the problem in why the plant is losing its leaves.
Since my brother and his wife were so kind as to remember me on my birthday and paid for this plant I should have gotten one that was more healthy.
If you would please look into where this plant was shipped from and why it could not last in shipment to me.
I would not be complaining about this matter but I thought it shoukd not be overlooked in case there have been other complaints regarding these problens.
I did not make my brother aware of this problem as to not upsethim because I am sure he did this out of love and wanted me to enjoy it for many years to come.
Since I love plants and research them on proper care. If you would kindly look into this matter and let me have a response from your company.

Thank you

DO NOT USE 1-800-Flowers UNLESS you want to have a horrible experience! All of the phone representatives do not speak very good English and they do not pay attention to details! I ordered a floral arrangement for an upcoming funeral this weekend. I spent 21 minutes on the phone placing my order and I had to phonetically spell out the entire recipients name, church and address of delivery… multiple times I had to repeat all of this information (literally 3-4 times). The call ends, and I later receive a voicemail stating they need me to contact them about my order. I call them back, and I had to pull up the email to provide my order# and realized the recipients name, church and delivery address all had multiple errors so there’s no way this delivery would have been successful. The representative on the phone (my 2nd call) wanted to know the required delivery time (which I provided during my 1st phone call multiple times), but I provide the timeframe again and I explained the errors on my order. The representative assures me he will fix it right away and will send me a new email confirmation. I waited, but did not receive an email, so I decided to chat online because I can type out all the errors made and make sure this was corrected on their end. The chat representative had to make all of the corrections because the 2nd call representative never did what he assured me he would do. The chat representative now assures me everything matches now. Then I called to speak with a manager to provide feedback of my experience and he says he would call me back in 1 hour, but he never called me back. 5 hours later, I received a 2nd email order confirmation with all of the same errors that I had on my 1st email, so I logged into my order online and can see most of it was corrected, except the street name is still misspelled. So I call in again (3rd call) to get the street name corrected and I asked to speak with another manager because at this point I am beyond upset. I explained my entire situation and the street name was still incorrect, the manager was shocked that another manager said he would call me back and did not follow through with his commitment (to an upset customer) and agreed my experience was not good considering it was my first time using their company. This manager was very apologetic and made the correction to the street name and then sent me an email showing the correction made, and I also logged into my order online and confirmed it was also correct there. I’m thinking I am good to go now… BUT my husband noticed this morning we have 2 “pending” charges in our bank account for $160.71 each. So I called in again (4th call) and the girl tells me this is a pending charge to avoid fraud, it is not impacting my bank account and it will automatically be reversed within 3-5 business days. I can assure you this was impacting my bank because my balance in my account has been reduced TWICE (a total of $321.42)! I did another online chat and sure enough this was their explanation “After a careful review on your account, I only found one order for a total of $160.71. The other charge you see on your statement is only a pending authorization charge or a pre-authorization charge that will automatically be removed or fall off within 24 hours or within 3-5 business days depending how fast your bank processes the removal of the authorization. This is a security process to avoid fraudsters causing charge backs. As we have a lot of cases about frauds placing online using stolen credit cards, but we didn't take the actual charge, it's being held temporarily by your bank that will automatically fall off.” The chat representative told me it will automatically fall off within 7 business days, then later says within 24 hours to 3-5 business days. Good thing I have enough money to cover these 2 “pending charges” even though I only authorized 1 charge to my account and no one told me or disclosed that there would be 2 “pending” charges either. If this is their process, they definitely need to tell customers about this process so they are aware! This is such a ridiculous experience and I would never recommend using 1-800-Flowers!!!

The memorial lantern I ordered was beautiful. My complaint is that the recipient had no idea where it came from. The card with my message wasn't included with my order. If I had not called my family member today 12-24-21, they would never have known where it came from. Unhappy it wasn't included. I will in the future not ever deal with 1 800 flowers. I will also notify my family members in the future to use local florist and not go through your company.

I cancelled an order on 8/2/2021. I was told it could take 1-2 MONTHS for the credit to show. My bank credits immediately. Nearly 5 months later, there is still no credit and they refuse to do anything to make it right.

If I could do less than 1 star I would. I attempted to order same day delivery flowers for my wife. They did not arrive at her job on same day. Disappointed but not angry since I did order early afternoon. The delivery location was her job, a school. My order was placed over the phone when there was an issue with the website and my PayPal site connection. I called customer service at about 7pm the same day to find out why my order was not delivered. No good answer given. Did realize the rep who took my order input my email address wrong. I was told my order would be delivered next day before 4pm. I called the next day at about 1:30 because it still had not arrived. I spoke with supervisor who "called" the florist and was told they were putting arrangement together again so that the flowers would be fresh. Would be delivered by 4pm. 4pm still no flowers. I called back and asked for manager and a refund. Was told by rep that "called" florist as well and was told that there were internet issues which prohibited them from getting my order. I then advised that previous supervisor spoke with someone who was putting arrangement together at 2pm. That is when I was told that my order had been bounced around to multiple florists. Horrible service. Still have not gotten an email with coupon that they promised. Do not use this service.

I just received an edible arrangement from a company you hired called Fruit & Flower Creation, 639 W. Bridge Street, Phoenixville, PA 19460. I would NEVER tell my friend that their bouquet arrived in such a terrible condition. The fruit was old and wilted and the chocolate they dipped some of the fruit in was absolutely watered down and tasteless. I have never recieved a fruit arrangement in such terrible condition in all my life prompting me to notify you that you should sever ties with this company. They do not represent you well at all! Such a shame for my friend who no doubt paid good money fo this.

I placed an order last week for a soup basket as a get well gift.

After placing the order, I saw it could not be delivered until 11/09 and I electronically cancelled it within 15 minutes.

When I got a text that the item shipped, I contacted 1800fliwers explaining I had cancelled the order and was told because it shipped it was too late

Order W01095779765676 was delivered today, but it was not the right item. I contacted customer service and was told they would send what I ordered. I was then told it wasn’t in stock to send. When I asked for a refund I was told that would not be possible since an item was delivered.

I was offered partial credit, which I refused.

My items where not delivered on the date I requested and they were the wrong thing. If my order can’t be replaced It should be refunded.

That said, I don’t want ‘a partial refund.’

I will no longer do business with a company that does not take responsibility for errors and penalizes me for their mistakes.

I ordered the floral arrangement on the right. I recieved the one on the left. I am very displeased with this arrangement. I very much dislike bows. Why is there a big white bow on there. No fullness compared to the original on the rt. Much smaller vase. Very unhappy. Not the elegance I was hoping for.

Upon confirmation receipt of order, there were typos and grammatical errors on card. This was humiliating and embarrassing during the sad occasion of the death of a dear friend's Father! I was assured the card would be corrected. I received email with corrected verbiage for card, yet the original card with typos and grammatical errors was sent to the bereaved! I called again and customer service rep offered me a 50% discount on another flower order as well as offered to personally call the bereaved and apologize. I said no, I would like to send another floral arrangement to the home of the deceased since the funeral was September 15th. Long story short, the same card with typos and grammatical errors was sent to the church where funeral was. It is as though there are sick people working at 1-800-FLOWERS that are so heartless that they think death and grieving is something to be toyed and played with.

I attempted to the cancel an order within one minute of placing it!

I chose an arrangement advertised for $39.99 +tax, with free delivery. The total I therefore expected was $42.49.

I chose PayPal as a payment method, and 1-800-FLOWERS directed me to PayPal to authorize charge. I signed into PayPal, and then PayPal returned me to 1-800-FLOWERS, but without shaving shown a total dollar amount.

It was when I'd been redirected to 1-800-FLOWERS that I saw that a $17.98 “service fee" had been tacked on.
This fee had not been disclosed prior to directing me to PayPal for payment authorization.

This was a deceptive move on the part of 1-800-FLOWERS.

As I wrote above, I immediately replied to the confirmation email with the word “CANCEL” in the subject line and “CANCEL CANCEL CANCEL” in the body of the email.

This was ignored, and when I tried to contact customer service to cancel, I did not reach a real person. I just received a message saying I could not cancel. I have sent multiple emails to 1-800-FLOWERS, but I receive in reply only unhelpful boilerplate responses. I called the hotline today but was on hold far too long and heard the automated voice say multiple times: "The information available online is the same information available to our specialists." In other words, I wasn't going to reach a helpful live person.

I request that 1-800-FLOWERS issues me a refund of $17.98, If this request isn't granted, I will file a complaint with the Better Business Bureau.

I would also like to mention that the basket of flowers was delivered containing flowers that had been crushed by cellophane. I am altogether unhappy.

I had ordered flowers to be delivered to a coworker last week- received an email that they were delivered- when I asked the coworker if she liked her flowers she let me know she didn’t get anything- of course I wanted it to be a surprise- and figured since I got the email that said they were delivered I could ask about it- when I found out they never got delivered I was irate! I had to call and let them know what happened- they said to call back by 5 if they still didn’t get there - called back at 5- they told me that my account was locked by someone and would need to call me back- no one called- I then had to reach out again the next day- I requested a redelivery but also asked for a refund due to the fact that they couldn’t even call me back as told. This isn’t the first time I have had this problem with this company- I never thought the same issue would happen twice! I will never use their services again! I am still going to try to obtain my refund- for all the bullshit that I had to go through just to get flowers delivered I could have just delivered them myself and paid half of what I did spend- I highly recommend not using this company due to the fact that they can’t even get something delivered and don’t trust the email that they were delivered as I found out they weren’t.

I ordered flowers for my daughter's birthday on 7/31 to be delivered on 8/07 Saturday. When I checked the order status on Friday, 8/06 it indicated "no information was available"...I did put the order number in and the zip codes requested. My payment was made by a credit card and negotiated by your company on 7/31. I called your customer service department on Friday, after receiving the above message and the representative said the order had been sent out and was on its way to be delivered Friday, 8/06. I indicated this was not the correct date and he sent me a message which indicated the order was too late to stop and gave me a tracking number. I requested a refund and he said he would have a supervisor call me within the next 5 minutes. No one did call. I told him that instead of giving me a refund, then to go ahead and send another 2 dozen roses on the correct day requested..8/07. He verbally said this would happen. When I checked the order status of the wrong delivery date through FED EX your company had already managed to stop the delivery (I still have the copy of the FEDEX message which indicates delivery date of 8/06 as well as the copy of the FEDEX delivery which indicates 8/07). This time I am asking for a full refund of the 90 something dollars. I spent well over 4 hours talking to reps who did not know what they were doing as well as make promises that were not kept. If I do not receive a refund from you, I will simply file a complaint with the Better Business Bureau as well as dispute the charge on my Master Card account, as I have all of the paper documentation to back this up before your company so conveniently changed all of the paper work. I will NEVER use your flower service again, as you do not keep your agreements, the order was not processed correctly and you conveniently changed your paper work on line. Fortunately, I had paper copies and screen shots of the chat messages as well. Again, I am asking for a full refund to be made to my account which I used. Patricia Culbertson (person who placed the order)

I am truly upset. I ordered flowers for my wife so she could receive them today and she never got them. Never. When I called I was told they tried at 12am. Which is wrong. They didn’t try at 12 am or 12pm. I provided your company an alternate address and phone number to call if any issues and nothing No calls. No flowers. I called customer service and asked for a refund but I feel that’s not enough considering it was my anniversary. I have always tried to be open about things but this is ridiculous. It’s not like it’s Mother’s Day.

I chose 20 roses and they delivered 5!!
All green leaves. My uncles 90th birthday. In germany

I originally placed my order for a bouquet of flowers to be sent to my mother's house the saturday before Father's Day. My father passed away in August of last year and I wanted to send some red white and blue flowers to sit next to his american flag urn. I placed the order on the 18th to be delivered on the 19th. Got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 22nd, got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 24th, got a delivery confirmation email stating they had been delivered, they were not. At this point I was just over it and wanted a refund, thank goodness for the Customer Service Rep Shenelle. She was so nice and understanding about my frustration of three failed attempts and authorized me a full refund and a $20 coupon. Was very dissatisfied with my ordering experience, but was very pleased with Customer Service.

I ordered flowers on June 10th,2021 for my daughter’s 30th Birthday. The customer service rep stated the flowers could not be delivered on Sunday June 13th my daughter’s birthday date. But could be delivered on June 12th. We agreed and I paid with my credit card. I was told the flowers will arrive between 10am-8pm on June 12th: I had to call on June 12th at 8pm to another customer service rep who stated the flowers will not be delivered today, but guaranteed me it will be delivered tomorrow June 13th and recommended I call back another customer rep on June 13th to ensure they call a local florist for delivery. She said I will receive an email once they flowers were delivered. As of 7:30 pm on June 13th no flowers were delivered. Called another rep who stated no flowers will be delivered; the florist is closed. I asked to be transferred to a supervisor. The rep said she will transfer me and we were cut off. Called back and spoke to another rep who I asked to transfer me to a supervisor: I was on hold for 22 minutes before Helen the supervisor picked up. I explained the whole situation to her. She said she understood my frustration and would refund my credit card. She also offered a $20 dollar gift card to one of the other 12 companies affiliated with 1800 flowers. I declined her offer and told her I would never order anything from 1800 flowers or any company affiliated with them.
I am still waiting for my original receipt.
Your company should investigate this and the employees who guaranteed my daughter would receive her flowers need retraining.
I await your response.
Respectfully submitted,
Richard Palmer

Hello
I ordered my sister the Sister Birthday Succulent Spa Gift box but for some reason you are sending her a plant. This is not what I ordered or paid for
I did call and I spine with someone and they stated this is what she would receive yet my email states a plant. I am very disappointed. I will not use your service again. Customers should get what they pay for or at least something similar.
Thank you
Tamara Carter

Ordered from 1800flowers.com because they advertise and confirm same day delivery. Flowers were NOT delivered as promised. I submitted a request for delivery confirmation; they replied they didn’t receive enough information from me. Resent all the information, never received a response. Flowers were delivered the next day (a day late). I am very unhappy that I spent soooo much money and did not receive timely delivery nor the spring bouquet that I ordered. I will NOT use 1800flowers again.

Order placed on 26 April 2021 for delivery for the 5 May
Spent international call over an hour for to place my order
No confirmation sent to the sender and payment taken for the order
Sent them reminders via text/email and requested to speak to someone if they could call back but no call backs from them made
Final sent them last email to reimburse my payment and will never order from them
Very unprofessional service
What attachments do you want - this was a phone call order as online was not working

My last order was a HORRIBLE customer service experience . I could not believe it! . I was patient. VERY. You SHOULD NOT place a representative that CANNOT SPELL, even after spelling it and repeating it over and over and over again. His English and comprehension was not acceptable in my opinion for this type of job here. You as a company should know better. I am a Professional, a doctor, I told the young man that I cannot afford to send flowers to a Corporation with mis spellings and all. It is Your fault as a Company. I was extremely patient, repeating and pronouncing letters and over and over. I was so disappointed when I read my message. Shameful!
I could have done it myself , was specifically looking for blue and white, so I called.
I am telling you , that representative should NOT be in this particular service, every job is not for everyone. I started to ask fir a supervisor , however I decided to be of patience . Customers are expecting SERVICE , NOT frustration and ultimately embarrassment

Ordered Flowers, tulips, for Easter, had them delivered 4/1, way before, but they have them shipped from Indiana, instead of local florists! Here it is, Tuesday 4/6 and FedEx still has not delivered them!!!

Never using 800 flowers again, much better companies that work local or take responsibility for their shipping vendors.

I ordered my fiance flowers for her birthday and they look nothing like the picture. Honestly it looks like they skimped on them. It doesn't even look like a bouquet. It looks sad... I was expecting a big smile on her face and she was not happy. She said I shouldn't have wasted my money on these. I showed her the picture of what they were supposed to look like and she said it looks nothing like that and that she would've loved them if they were full like the photo and actually filled the vase like in the picture. What a let down and a waste of money she was supposed to be happy on her birthday not let down disappointed and sad.

I was lied to. Told order would be Delivered on 3/21. I was told I would recieve an email which I never did. When I called to confirm I was told my order could not be Delivered until 3/27
I spent the next 2 hours with another representative looking for item that can be delivered on 3/22. When found I was told I purchased a passport, that was never offered to me from the first representative. When I called to make a formal complaint I found out that my order had the wrong address and my order was wrong. After several request i was told i could not get a refund despite being lied to and mislead from the very start. I was then hung up on with no return call. This purchase was for a very special occasion. My time or the amount of money i was spending was not taken into consideration. More time was spent giving me the run around then simply refunding my money. This is unacceptable!!

I’ve been charged 3 times for 1 order!!!!! And my card is being used for other purchases