Contact Academy Sports Corporate

I ordered ammo on line. The store said it was available then canceled the order the day of delivery.

Why is it that the most popular merchandise / things that sell very good aren't stocked in the stores? You guys make us order these thing so you can add the shipping cost instead of sell them for the same price as everything else. Why don'y you guys let us get these products for the same price without shipping if it is found on your website or found at another location?

Reels / Rods / Lures (old merchandise in store...nothing new)...if things don't sell it's not our fault so why should we have to be penalized for this?

I went to the north east side location on Perrin Burrell and 410 today to exchange a broken fishing pole setup that I bought around 3 weeks ago, after I took it out for the first time I realized that the drag did not work at all on it. So I got to the store and was told that I could exchange it, so I went and grabbed a new fishing pole that was actually $10.00 cheaper then the broken one I bought 3 weeks ago, I also grabbed about $90.00 worth of tackle as well. When I got to the register I was told I could not make the exchange without an ID, of which I didn’t bring because I wasn’t buying anything I need my if for, I didn’t use an ID to buy the fishing pole! So not only did I purchase a broken fishing pole and not know it until I was in my kayak on the lake, but I went back to exchange it and was satisfied with an even cheaper one, I wasted my time AGAIN! I think it’s pretty rediculous, and I don’t think I will ever go back to academy again after that one!!! Store 36

At Christmas this year, I received two shirts of the Magellan Fishing shirts. Only problem, on Fathers day last year I received the exact one, green long sleeve. So, this is a normal stocking item, not seasonal nor on closeout, so I go to the store in Prattville, Al. to exchange the green shirt for another color, did not want a gift card, did not want money back, just another color shirt, and I was going to purchase another short sleeve shirt in a different color than the one I got for Christmas. I really liked the feel of the shirt and they way it wore. All is going well, until I get back to the register where I had left the first long sleeve shirt, and the cashier scanned the tag on the shirt I had received as a gift, which had a $29. price on it and turns to me and said, " we can give you a $9 credit for the shirt you want to exchange and you will have to pay the difference. I asked why and she said you don't have a receipt and you only have your drivers license, so all the store can not do an even swap, all we can do is credit you and you pay the difference. What kind of policy is this? I can understand if this was a seasonal item, but it is not. I could understand if this was a close out item and you were never carrying it again, I could understand if I had been trying to get cash back but I was not. All I wanted to do was to exchange the green shirt for a different shirt, spend more money at your store then wear the shirt and give you guys free advertisement each time I wore your branded shirt. However, due to your exchange policy on items that are given as gifts, I will never darken the doors of your stores again, nor will I accept any gifts given to me in the future from there!!!!
Now by no means have your doors been kept open my by business, but, I have shopped with you guys a lot. I have purchased firearms, bar barb Que grill, clothing, fishing gear ammunition, shoes, knives, golfing gear, and many misc. items.
However, you will never have to worry about me again, I will take my business to Bass Pro. instead,( by the way had the same thing happen with them and no questions asked, they were glad to accommodate me.)
I don't know if this message will ever reach any one who even cares, at any rate it is good to get it off my chest, after being introuded to the worst customer exchange policy in the history of retail.

I purchased an item on the or about around the 27 December 2019, the item wasn’t any good, a set of children’s training wheels. They ( the wheels ) didn’t last an hour, they bent. Took them back without the receipt, was told since no receipt that I could exchange them for another set or take a marked down price, which was $2 and a few cents. I refused , because I paid over $10 . I was told to take there offer or she would call the police and have me escorted out and band from the store. I DO NOT appreciate be talked to like that and except I receive my money back and a apology I will contact the Huntsville News Team that has a program called On Your Side. The manager’s name was Mandy ( a red head with glasses) she talked smart and short with me, I demand results from this .

Less than 1. We waited ober 20 minutes while at one time 5 associates including managers were at the front watching the "circus" a girl came out with a till...this was probably close to 4 and she literally walked around like she had no clue where to put the till. Where i work all tills open at 6 am.i finally said can anyone of you working here check us out. A man left and they finally opened another register. Im sorrh but the management at this location is so sub par i would be embarrassed. Im embarrassed for you. Monkeys could run a store better. And while these ppl stood up front the store was an utter chaotic mess. I don't know that i will ever visit this location again.. since your managers definitely do not value customer service in any way i have horrible photos but they won't uploaf

I went to the store in diberville ms to purchase a gun. I asked the guy working the counter if he had a mp 2.0 smith and wesson in a 9m. He said he had a few. I asked if he was able to price match he said yes. I had found a set up online that was in the store. I asked again will he price match again the answer was yes. I showed him the price I had for a mp 2.0 9mm combo for 379.00. This kit includes a gun knife and flash light. He then said no I cant price match that. The same combo in the store was marked 479.00 so I said if you cant match the price can you get close and he said know. I asked why would I pay 100 more for a gun at this store. Bottom line its false advertisement to say you will price match and then not do it. I like academy and I have bought guns there but I will not buy anything else just out of principle.

Everyone I've gone into academy in Tuscaloosa, Alabama I have got a vet discount. Went in the other day and the cashier said we don't give vet discounts. Only on the fourth of July. Hello the fourth of July. She was not very nice about it and I tried to explain that I'm a vet and had always got a vet discount. What have you changed and Tuscaloosa Alabama stores needs to let there people know and not be a smart ass when a vet ask about a discounts. If it wasn't for us vets she wouldn't be free to have a job.

I was in the Fayetteville Arkansas store here recently. Anyways, in the shoe department a manager (I didn’t see his name badge) was taking all the sale stickers from each product. I approached him and ask...So is this sale already over??? He’s like oh NO we just don’t want to be here until 2 a.m. taking down all of these stickers. Totally not right to the customers when they are trying to find a pair of shoes on sale. When of course there’s several to choose from! So with that being said I had to double check each pair of shoes I looked with the wall scanner!

I bought a backpack chair. I had to return it before i got to my car bc there was no strap to hold it up. Then i boughy a kid's bike, only to find out there was no kickstand. When i brought it back, i had to buy a replacement kickstand. How do you sell a bike without a kickstand? Quality is going downhill for Academy, which i spend a lot of money at your stores. I may have to start shopping at Dick's again.

1)Providing empty promises
2)Money conscious, training fees are too much.
3)Difficulty in contacting the right person if needed
4) No advance information given to the parents if in case there is no regular classes

Extremely disappointed. Mooresville NC store was suppose to open.We got there a 645am for the 8am opening. AT 8AM THERE WAS A LINE AROUND THE STORE, I WAS HAPPY WE GOT THERE EARLY. BUT THEN THEY DIDNT OPEN. NO SIGNS OR EMPLOYEES AROUND TO LET US KNOW. SOME CALLED AND FOUND OUT TE DELAYED THE OPENING. NOT A GOOD WAY TO OPEN AND PROMOTE YOUR BRAND NAME.
THANKS PAUL

To Whom It May Concern,

Hello. My name is Brandon Sentner. I quit my job rather abruptly,

without explanation or notice. My leaving Academy (Store #114, Killeen,

Texas) is due primarily to the treatment and actions of Caitlyn, Team

Leader, whom I have had to work with numerous times. The following is a

list of offenses which have contributed to my resignation. Note there

are other things involved as detailed further.

1. Speaking to me with a condencending tone. (Numerous cases).

2. Lecturing me when no lecturing was needed; despite my attempts to

assure her that I understood what she was communicating.

3. Doing said things in the presence of at least three other associates,

thereby degrading me by means of spectacle.

4. Lying about the nature of events that led to getting my write up and

sent home early: A shameless and malicious effort to make my conduct

sound unprofessional.

5. General attitude which has lead to said actions; failing to put

professionalism before personal feelings.

This took place on 3/15/2019, involving 1 through 5.

It was about time for my meal so I went to clock out. Note that there

was a lack of communication beforehand regarding me going on lunch

break. Caitlyn asked me in a tone that one would get with a child "what

are you doing?".

Me: Clocking out for break.

Caitlyn (same tone): Did Jennifer get back from lunch?

Me: (no response because I had no idea she was at lunch. She is a

manager after all so she could have been doing other things.)

Caitlyn: You cannot clock out yet because Jennifer will be relieving

you.

Me: Oh okay.

It was at this point Caitlyn began to lecture me on the importance of

coverage at the registers. As if I was so unintelligent that I couldn't

wrap my head around this concept.

I kept repeatedly telling her "Okay. I understand. I get it.", without

sounding unprofessional.

But no. Caitlyn really had to go on and on about it. All I can remember

was keeping my mouth shut and feeling humiliated, as other associates

watched. (Alby was one of them. I didn't recognize the others).

After the stupid lecture, she took me into the room before the safe room

under the guise of having an open discussion. I described her actions

"nitpicking". The truth was she was harrassing me and I wanted to be

left alone to do my work. I WAS trying to be professional in explaining

how I felt about the situation. I was so frustrated and was struglling

to be calm and professional. She used that term I used to motivate Dylan

into making an example out of me. Utterly pathetic. Talk about "snakes

in the grass". More on that later...
Caitlyn made such a prolonged and concentrated effort on what SHOULD

have been a very short communication. She tried/succeeded to make me

feel like a stupid child. And the worst part is she had to make a damn

show out of it. If this is what passes for professionalism then I would

say I did the right thing and quit before I really got angry. I am 43

years old and I have much more experience than Caitlyn does.
I'll even wager that I am much more intelligent than she is and am more

capable of doing her job.
People such as myself should never endure such a low standard of conduct

from any member of management. All I have is my self-worth and dignity.

I'll be damned if I let this happen repeatedly.

Also note that Caitlyn's general attitude was fine for the first couple

weeks of my employment. After that, her attitude changed greatly which

leads me to believe that she has personal problems, which she is unable

to put aside while on company time. I believe this has affected her

professionalism in a negative way and advise that somebody look into

this situation seriously and objectively.

Furthermore, when I decided to quit, I ascertained that Steve would have

no choice but to support Dylan (Manager, also, his friend), who in turn

supported Caitlyn. This, with corporate's highly restrictive rules,

unmalleable policies, stingy pay, lack of benefits, lack of job task

autonomy; made me feel like I was less than an adult and more like an

idiot child. Steve even mentioned to me before that he stands behind

every member of management, (when he spoke to me about "challenging

Dylan"), and so I figured I wouldn't have a chance of motivating him to

advocate for me.

Bonus complaints: Dylan never bothered to check the CCTV footage to

verify if Caitlyn's claim (when I clocked out) was true. But that

wouldn't be acceptable to him because he already decided to make sure I

was written up.
This is because he did not appreciate me asking him about why he let a

co-worker use his phone in store, 10 minutes before closing. I refuse to

believe that corporate was waiting on an employee's email response. This

happened just after I was sternly reminded of the no phone policy (and

given my verbal warning). Also note that Dylan was quick to have CCTV

video ready in case I were to deny having my phone out. I found this

inconsistent and disappointing. But all in all Dylan decided to push the

narrative that I made him feel like a hypocrite but in reality he CHOSE

that interpretation. Probably because I told him that I was having a

hard time taking him seriously, when he just gave an exception to a rule

which he was adamant about.

Also note that night, Dylan committed another act of petty

unprofessionalism: we were closing and I was sitting on the counter

because, waiting for what I thought (due to past closings), people

getting ready to leave; turn in electronics, etc. Instead I hear him

calling me out directly on the PA system to get off the counter and do

something. He could've used the phone but I imagine he thought he was

getting back at me for "inadvertantly" making him feel hypocritcal. This

is due to the lack of communication and so I cannot say I could have

anticipated closing the store would take so long and therefor would have

stayed busy zoning items until everything was ready. I was not

impressed. This isn't the military. The pay is inadequate. And the store

isn't run like a tight ship that Steve has implied. In short, Dylan

failed to communicate in a professional manner and instead chose to try

and degrade me.

Additionally, I don't mind having my every move watched for the sake of

job performance. But having some employee tell Steve Knowlton that I

have symptoms of PTSD, really made me angry. He also stated that he

specifically asked other employees to watch me. A red flag in my

opinion.

He said he had to ask me if I had PTSD. I told him "No" and that while I

was serving in the Army, had never been on a combat tour.

Another thing about Steve; when he heard I said that I was trying to be

"slick", back when I had my phone out; he told me he could not tolerate

with any "snakes in the grass". This was another red flag to me because

this was an issue of semantics. When I use the word "slick", I mean

"with finesse". To Steve, I think this may have been a word that

triggered something he experincedand honestly, I am not responsible for

that. Maybe this is why he had people watch me like silly geriatric

women with nothing better to do than fabricate non-thruths.

I felt creeped out. I felt singled out and discriminated against. Is it

not enough that I worked hard, stayed busy, and was dependable? Does

anyone know the inherent problems of having any potential employee

spying on another employee? Note that "Spying", I mean attempting to

glean personal details without communicating. Details not directly

related to job tasks. And I think it's unfair because people can and

will, either lie or blow things out of proportion to please management.

To make themselves more valuable. Also, I seriously doubt that ANYBODY

was qualified to make such a diagnosis about my mental health! It's a

sporting goods store! I can't believe your staff could be so careless as

to commit to perceived doubts regarding my character and, by extension,

my work ethic.

I'm not crazy but this makes me sick. I have NO criminal record. I've

come in on my days off to cover for others. I was a true team player.

Steve even mentioned, during our talk about Dylan and my having phone

out, (a week or so prior to this) that I said something. Something which

I could not remember. But I didn't agree because I felt I would not say

something like that. It was a minor issue that he casually mentioned

and did not bother to talk about it further.
It's so frustrating because how the hell am I supposed to remember

something I MIGHT have said? On another boring day at work, a week ago?

And explain myself? I did not appreciate Steve pulling this toxic high

school garbage on me. If he did not trust me then why hire me? Once

again, I felt singled out, as if I was the outsider.

The nerve of some people! It makes me sick how professionalism among

managers, in successful businesses, has declined since I was a working

teenager. Nobody and I mean nobody acted like this towards me in retail.

Management was ALWAYS grateful if an employee was hardworking and on

time.

The thing about my mindset is I do not go to work to be anyone's

"friend". I don't go to work to do anything other than my job and make

money. I owe the company and management nothing more beyond that. I have

been polite, smiled at everybody, improved my skills despite being ill

for a month. I worked so hard and aside from Dylan, Steve, and Caitlyn,

I got along wonderfully with everyone else at the store. No problems. I

imagine others COULD have said additional things about me but

thankfully, not everybody is a douchebag.

At this point, I am debating contacting the Anti-Defammation League and

any other relavent group or organization. It really depends how well

corporate "steps up to the plate" and handles the mistakes management

has made.I am not impressed by the lack of professionalism exhibited.

Somebody has to take responsibility.

Finally, I would like to thank you for reading this kind sir/ma'am. I

know it was long winded and not the best organized summary of complaints

but I feel much better sending this out now that I am no longer so upset

by said events. I look forward to a reply regarding my grievances. If

you need clarification about anything I wrote here I will be happy to

provide that for you. Thank you.

Sincerely,

Brandon Spalding Sentner

My complaint is not with the academy store I shopped in or the store staff and product I purchased. My complaint is with the outside contractors Academy uses to make deliveries, in my case a gun safe. After purchasing the gun safe, thanks to store manager Clifton Stevens working with us in our purchase. Mr. Stevens setup delivery service through a 3rd party contractor that Academy cooperate is contracted with Assemblers Inc. On the third day after my purchase we were contacted from Assemblers Inc to setup delivery and prepaid for their serves. They ask us for a 3 day window for delivery for the next week. We chose Wed, Thursday and Fri of the following week. After not being contacted on the first day, we called to see if delivery date and time could be narrowed down. They responded by telling us we would received a call from delivery person. After not receiving a call, we contacted Mr. Stevens with Academy. He said he would contact the management for Assemblers Inc. After speaking to Mr. Stevens, a representative for Assemblers Inc called us and asked if we could take delivery between 2 pm and 6 pm on that Saturday. After changing our weekend plans, the delivery never showed up. After calling Assemblers Inc, they said we were scheduled for that day and to call back if we did not hear from delivery person by 6 pm. After not hearing from delivery person, we cancelled the delivery and started the process to get a refund. We once again contacted Mr. Stevens, and relayed him we would come in the next day for a refund on the safe we purchased. At approx. 6:30 pm that evening the delivery person called us and stated it was his day off and he did know we were scheduled for a delivery. We told him we had cancelled the order.

Just before Christmas I went to academy store in Burleson tax. I asked young man at gun counter if he had gunsmith hammers. He gave me a dumb look and said whatever’s out there. Upset I left. In February I went to same store to get .40 cal. Ammo and I asked the same young man if he had it behind the counter. Another arrogant answer and attitude and I found it myself. I was shopping for 5 minutes and an older man came out and yelled across 3 aisles did I find everything I need and pointed to check out. No reason for this treatment. These men need to be re-educated in people skill.

I was in store today. Bought $110 worth of items. Shoes was $60. When the associate finished my deal he looked through the shoe box. We both noticed the shoes had been worn. The cashier called over a manager, Scott, and he offered me 5% off! So I said instead of three dollars just give me 2 of your 2 97 tee shirts. He walked off!!!!
I returned everything and on my way out I called corporate. The guy I spoke with said he would have given me a $25 store credit. Instead my fat ass I dealt with walked off.....i have only been in your store twice and both times I have had issues.
I am also opening a large bicycle shop in town for underprivileged kids. I went into your store asking for help and I never heard from you. I am sure my letter never made it pass the front desk.

I have been shopping at the BR Airline hwy location since it opened. Over the past few years the customer service has progressively declined to the point at which i will no longer shop at this location. Most of the time you cannot find anyone to help regardless of department. The wait to be checked out seems to get longer each time i visit. Also there seems to be a lack of presence of any managers to observe & help to keep the check out lines operating efficiently. I reside in the immediate area & often buy clothes, fishing, boating & hunting equipment but will now take my business elsewhere as a result of the lack of acceptable customer service.

I have yet to receive a refund of an item that was returned via Fed Ex. It has been over 2 weeks now and the money has not been returned as of yet. What is going on?
I've spoken to 2 customer service reps to no avail. Am I just out of $200?
Worst of all I have gotten NO RESPONSE from Academy Sports.
Is Academy Sports going to just keep my money?

IMPORTANT DELIVERY INFORMATION

Order #: 235657927

Ship To: Harlise Watson
752 LAKE DOE BLVD
APOPKA, FL 32703-1616

Bill To: Harlise Watson
752 Lake Doe Blvd
Apopka, FL 32703

Shipping Method: LOCAL - Ground
Delivery Estimate: January 12, 2019
No. of Packages: 1

Tracking Number: 478083000233

Invoice Number: 20190107175200000506409320

ITEM ITEM DESCRIPTION ORDER QTY SHIP QTY
025822206 FISHING CART - 48:SILVER:ONESIZE 1 1

popwat1 <popwat1@gmail.com>

Jan 14, 2019, 10:20 PM (8 days ago)

to Academy

The item was returned, kindly refund the money back to my account.

Thank you,

Sent from my Verizon, Samsung Galaxy smartphone

Assemblers, Inc.

popwat1 <popwat1@gmail.com>

Jan 19, 2019, 4:23 PM (3 days ago)

to Academy

Please refund the money to my account, has been over 7 days.

Thank you

Assemblers, Inc.

popwat1 <popwat1@gmail.com>

Jan 19, 2019, 4:48 PM (3 days ago)

to Academy

I have returned the item via FED EX as it was delivered by FED EX.

My refund has not been processed or returned as of yet.

Obviously the item has been returned by now.

Why is the process of returning my funds to my account taking so long?

As of this writing i have spoken to 2 customer service reps who cannot give me any answers.

Does this mean i am just out of $220?

Please return my funds to my account.

Assemblers, Inc.

1popwat

2:41 AM (5 minutes ago)

to Academy

It has been well over 2 weeks, why hasn't my funds been returned to my account?

went to buy a 64 gun safe. I was told the delivery fee was $310 or I could pick it up. if I wanted to pick it up I had 24 Hours to pick it up. if I wanted them to deliver it, at $310, it would be a week possibly 2 weeks for them to schedule the delivery.
Tried to call their customer service number. after 15 minutes of being on hold I went online to chat. chat started looking for an available agent. after 30 minutes of chat looking for an agent and 45 minutes of being on phone hold I hung up and terminated the chat.
the only thing I'll use AS for from now on is to make some other businesses price match AS.
THIS IS A TERRIBLE COMPANY TO DEAL WITH!

chat live never responds...Customer service phone 35 minute wait and still going. Had a buy one, get one 50% off. Received one and then they cancelled the second. No detail on what my adjusted total should be. Wanna bet they charged full price on the one? I don't know because they won't pick up their phone. Visa dispute is the only way to handle them. PATHETIC.

Purchased a springfield XDm Sunday 11/25/18 was saw the posters for a promotion for 3 magazines and a range bag. When I went to submit the form was told the promotion was already registered to the pistol I purchased. Made multiple attempts to call the Academy in Cumming GA where I purchased and not one answers. Called the main corporate number and had to do this three times to get another number. Called 888 922 2336 and have been on hold for 40 minutes. Flat out ridiculous obviously company doe snot care.
Did I purchase a used firearm?
Was it illegally registered? Springfield shows the pistol I purchased registered in Washington , MO
Should I contact the ATF because the weapon has been falsely registered?
Springfield XDm S/N MG361369 verified by myself and 2 associates before I left

I ordered two magellan laguna shirts. The package came in with the two shirts all jumbled up in a bag. Wrinkled isn't the word for how bad these shirts were packaged. These are gifts which I will probably have to bring to cleaners to get all the wrinkles out. My order number is 229828802 and shipment number 121840524. Very dis satisfied the way these shirts were packaged. They were soo bunched up and it will cost me an additional 7.00 each to get them pressed to look presentable. Please get ya'll packers trained better than whomever packaged these!

On 11-15-18, 5:34pm, I spoke with Mgr. Patrick of store #0220 at 510 E Markey Pkwy, Belton, MO 64012. My call was in regards to whether the store would match Cabelas/Bass Pro pricing. Mr. Patrick agreed. After my Academy store website search of "Brazos men's shirt jacket ", a 10 minute call to Mr. Patrick again at 6:13pm to verify a price match before making the drive to purchase. Mr Patrick then informed me that because the brand was different, he would not match price. I thanked him and hung up. On 11-18-18 (3-days later), Academy'a sale ad showed the item on sale so I decided to make the trip to purchase after all on 11-19-18. Upon arriving to the store and searching for 10 minutes for the item, I was approached for assistance from Scott, and Jeremy (who identified himself as a manager). They also searched for 10 minutes before calling Mr Patrick on the phone for availability. Mr. Patrick directed Scott, & Jeremy to the department where the items should be. They were not there and it was determined that the delivery truck apparently did not bring any. Upon my request to speak personally to Mr. Patrick, I was denied so I left unsatisfied and purchased comparable items elsewhere. Complete waste of my time, gas, & resources. I have destroyed my Academy charge card as I share this story with other concerned shoppers.

I’m Victor Solevilla l leave in Kissimmee Florida,some were July,2018 l went to Academy Sport in the gun store lm this Clock 17 the store manager didn’t allowed me to purchase because he told that my driver license there a crack the expired date until 2022.last October l went to LR armory l bought the Glock 26 and also another hand gun Mega Pawn sig 320,my point this two gun store has no problem.during that time also call the police to complained that store manager and now don’t want to buy anything from sports Academy,please tell your CEO to fired because his not good when it’s comes to decisions making.

I just got off the phone with the man working the firearms desk at your Spring Valley store in Plano, TX. I was calling to see if a specific metal detector was in stock before I drove there. It said it was online, but I wanted to confirm. I had the SKU number available to make it as easy a question as possible. The man was rude, short, and disrespectful with his tone and his answers to my questions. It was quite obvious. Even my wife could hear his answers, and tone, from across the room from my phone.

I am going to buy it anyway, because I need it tomorrow, and you have it in stock. I have been going to this academy for over fifteen years. Otherwise, I would go find it somewhere else. Someone needs to let this man know if he doesn't like his job, he needs to go something he does like.

Sincerely,

Joel Foster
Allen, TX

To whom it may concern,
My name is Sharon Blankenship, and I live in Elizabethtown, Ky. We have a very nice Academy Store in our town. My husband and two boys have become huge fans of the store.
We as a family have bought many items there since the store opened just a few years ago. We have purchased fishing rods, reels, boating supplies, a range finder, fishing baits, trail cams, tree stands, clay pigeons, ammo, a camping percolator, a yeti tumbler, countless gift cards, targets and my son Jesse bought a 40 cal Smith and Wesson semi-automatic pistol.
My son Jesse is 24 and an avid outdoorsman. He works as an EMT and volunteer fire fighter, he mows lawns and a golf course too for extra money. He saved, and saved and saved for a crossbow. He finally had enough to purchase one and on 9-15-2018 he went to our local Academy store and bought the one he wanted. A PSE 350 Fang for $320.98, it came with three arrows and he was thrilled. He went home and assembled it but he had to work the next 2 days and mow so he finally got to shoot it on 9-18-2018. My husband who has hunted with a crossbow for 8 years had a target and Jesse came to our house to try his bow for the first time. His first shot was from 10 yards away and it was about 4 inches high on the target. So he backed up to 20 yards away and tried from there. This time it was about 1 foot too high missed the target altogether and he lost one of his arrows in our woods. They adjusted the scope down and tried again from 10 yards away and the shot was still high. My husband determined there must be something wrong with the bow itself, and recommended Jesse take it back and exchange it for another crossbow.
When Jess arrived at the store he was told for the first time that all sales on bows and crossbows are final, that he couldn’t return it at all. She then showed him a sign that said all bow and crossbow sales are final. When he returned he was heartbroken and upset that he purchased a bow that had a factory defect. My husband felt bad for him and said he would look at it, he was able to tell that the rail that the arrow rests on went up at the opposite end of the trigger causing the arrow to go up instead of flat. Where the bow attaches to the rail the notches had not been cut out at the factory. He had to take it apart and use a dremel tool to cut out the notches, and reassemble. It was too dark to try to test it that night and Jess has had to work every day since and has been unable to shoot it to see if that worked.
I understand completely about your no return policy, but I do think that it should be told to everyone who is buying a bow instead of expecting the customer to look for the signs. But more importantly I think if you are not going to allow exchanges you need to make sure you aren’t selling damaged, inferior products or products with factory defects. 380.00 is a lot of money to throw away for something that is useless, especially to my son. This product had a factory problem, but you should be able to stand behind what you sell in your stores. We as a family are very disappointed. Thank you for your time.
Sharon Blankenship
523 Kings Way
Elizabethtown, KY 42701

Good day , I recently went to academy on the July 17 and purchased and item for 39.00 . I went back in for a reprint of my receipt and it stated I paid 9.00 dollars for the item . Today July 30 the item I bought I brought it back because it was messing up . The manager gave me the most trouble because I was a woman of color. I stated to her the receipt was incorrect and the item I purchased was 39.00 not 9.00 . I have never been so embarrassed. Because the security came as if I was causing a problem about my receipt. When I purchased the item it was 39.00 plus tax which was 42.00 . The security guard at this location should not there. She was basically in personating an officer. I have shopped academy many years and this has never happened. I will definitely let others know about the conflicts they may experience here.

I exchanged for an mattress that I called the day before to hold. When I got home, the mattress was clearly over used and patched up. I then had to go back and exchange THAT air mattress and was totally dissatisfied with the mattress I had to get as a result.

Your treatment of the fired store manager in the Tallahassee store is
an illogical and insane decision.

What is the thief had used those guns in a mass shooting or school shooting?

What if your employees have a reasonable fear of danger or physical harm?

The fear of civil litigation( from the assailants or the injured employees) is bred by your greed and albeit
our litigious society

Yet the results seem to be derived from PC politics

I will never shop at Academy Sports again and will suggest to others to note the mistreatment of this gentleman
Mr C and his wife and two small children

Terrible disgrace and the lack of logic and courage and forthrightness grows and
to think that this geography of ours in Florida one at one time could have counted on the distinction
between right and wrong

I hope that your business and brand suffer much worse than any insurance premiums
or litigation losses might be borne

Two wrongs to make a right

I am complaining about the termination of a Tallehasse, FL employee that prevented a criminal from leaving YOUR store with a stolen firearm and ammunition. I imagine your attorneys are worried about a criminal suing. Instead, they should be worried about VICTIMS possibly injured or killed by a stolen firearm from YOUR store, and THEM suing. I was a long-time Dick's customer BEFORE they shot themselves in the foot last February. After they lost me as a customer I took my business to YOU. Now YOU have shot yourself in the foot with the way you treated a dedicated employee in Tallahassee. So: What are you going to do to KEEP MY BUSINESS? Gander Sports just opened in my city.

Jim Hovater
Alabama

Rest assured that, as a result of your firing of an employee of your Tallahassee, Florida store for risking his life in the protection of others by disarming and restraining a thief who had stolen a firearm, neither myself or any member of my family will ever set foot in your store or do any business with you unless and until that young man's job is reinstated. Your lack of good community ethics and citizenry does not merit our business; it does, however, deserve the work we intend to engage in to remove your presence in our community.

Went to buy a gun safe. Found the one in store, associate said 2 were in stock there.(GREENSBORO NC). Told me to go to customer service and pay. Went to CS, had no idea why i was there. I looked up on my phone the safe and they entered and also the other items i was buying. After paying and getting information for delivery, i made sure that i was getting 1 in the box, not the floor model, which had a broken combo and missing handle piece. Was told then by CS lady that yes it was, they were getting it from the back ????? How she guessed that since she hadnt spoken to anyone but me at that point. I asked her to insure that it was one in a box. At that point it went downhill, young kid came up and said the one in the box was on hold???? That i was getting the broken floor demo, asked to see manager, he said refund, out of luck...sounded and felt like a bait and switch and wanted me out of store. Store director came out and said sorry, did you get your refund? No help to maybe get a different one, they just wanted me gone at that point. If i hadnt insisted on an answer i would have received a 650lb non returnable broken safe....

I have already sent an email once and got a call then get a 2nd call that disputed the first call. So i need someone other than Donald or Curtis to call as they gave me different answer's. Also Curtis tried to make me out as the bad guy because i said a cuss word. And i did call back and tell them i was sorry. I have spent a lot of money in Academy and this can be proved. My question was will Academy send back guns back to the manufacture for the customer? Which the managers at Academy in Anderson S.C.say no in a very nasty and rude way. Steven tried to cram a disclaimer down my throat and say they don't give refunds or send out guns for repair. Wyatt was no nicer. This is what the Firearm Return Policy/Disclaimer says. Academy will assist customers with shipping firearms to the manufacturer warranty facility and this is what i signed. Nothing else can be added to this legal document that says it has to be a Academy brand name gun. But what makes me so mad is all the money i have spent and they are trying to make me look like a bad person and liar. A letter has been sent to the CEO of Academy and i will email him everyday of the year if need be. I will post all the problems i have had at Academy. A Sportman's Warehouse just opened about halve a mile from Academy and will price match Academy and send guns back for repair free of charge. Unless they lie too.
Thanks, Larry Andrews. 864-634-1557

Highly disturbed about advertisement at Academy they had a Taurus 380 on sale went to get one sales clerk told me they didn't get any in they don't give out rain checks I talked to the store manager he tells me that they did get some in but wouldn't tell me how many I took my wife and we turned in our $380 worth of merchandise we were going to get and left the store bait and switch

I went to the “Customer service” counter and asked for help (Costa glasses) she turns around and pages someone. I had a simple question, the price.... she went bullsh*t with 3 other workers. I left and went shop and went returned only one line out of ALL the registers were open??? Wtf? Missed out on a costa sale (assume ~$350.00 or so since I couldn’t get help) plus clothes.... not a good experience. Ambassador store!!!!

I went to Academy to purchase a gun. I went through the background check and sales said a manager would have to approve. I waited 15 minutes for a manager and no show. I advised sales to radio manager and let him know I would leave if he wasn't there soon. Sales just rolled his eyes and did nothing. I got my license and left. Academy lost a big ticket sale.

Went to look at a Gun for sale at the store located at 1523 W State Highway 114, Grapevine, TX 76051. A man name Billy McCanless came to help and was so rude I may never shop at that store again. Total arrogance and nothing but.

I went with my granddaughter on 11/30/16 around 6 pm to Academy Sports and we went to the shoe department looking for a six year old a pair of shoes that I had no idea of the size. We seen three employees talking but not helping anyone. I had to ask for help three times then they would just walk away. I only bought a pair because my granddaughter really like a pair or I would have just walked away.

I purchased .223 ammunition on line for a price equivalent to other merchants. Free shipping attracted me to the offer so I ordered $202. worth of ammo. Received TEX message on Monday stating my merchandise would be here on Tuesday but required adult 21 or older present to sign. My wife and I stayed home all day, opened the front gate and left it open for the delivery truck all day, and locked our dog in the house all day while we awaited the delivery. By 5 pm, no one came contrary to our text message. Checked the package drop off box located at the road some several hundred feet from the house, I found a Fed Ex note / Door tag # DT7075 4307 0165 informing us we missed the delivery. They never came to the house.

I called customer service and they stated they had no way to contact the driver, but would have him try again Wednesday. I agreed to be present a second time. The driver made our location around 12 noon and I received the package. A whole day wasted due to his laziness. The order did not state an adult had to be present to sign for the delivery or I would have reconsidered ever placing the order. Although it did get delivered, I will never rely on an on line order with academy not know if signature would be required. Could of driven to a store, or any number of other stores on Monday and missed all the irritation. You may want to consider another delivery service!

I was responding to an article comment made by an employee's daughter on Facebook called me a "wetback". I am not sure what y'all condone for y'all's employee's but this is not acceptable for a company like Academy.

Order was placed on 02/04/16 - After my order was accepted/approved, Academy cancelled 2  of my items, both pair of the  jersey lounge pants I had ordered.  Most of my remaining items arrived as scheduled, but there are still 6 items that I have not received nor have I received any notification of them having been cancelled . These items are the O'Rageous® Women's Medallion Flip-Flop - Grey Sz: 9, the Magellan Outdoors Men's Summerville Poplin Short - Sz: 38 Color: KELPPLAID, the 2 Realtree Women's Camo Short Sleeve T-shirts sz:  XLarge Colors:  AquaOrTurquoise and Grey, and the 2 Realtree Men's Camo Short Sleeve T-shirts Size:  XXLarge Colors:  Brown and Grey. Also, I ordered and received the Champion Women's Jersey Short sz:  Large Color:  Oxford Gray, and the shorts that I received were a size medium instead of a large. This is now the second time I have faced this same problem when placing an online order with Academy store.

This seem to me to be quite a few mistakes for only being one order, but to make matters worse, I attempted 3 separate times today to "live chat" with an Academy representative in an effort to receive assistance in correcting my order. During all 3 chat sessions, after only given the opportunity to explain what I hadn't yet received each time, the representative disconnected their chat with me. I then proceeded to call the 800 customer service number and after speaking to a customer service agent and explained my situation they placed me on hold for about 2 minutes then hung up the telephone.

If this is the type of quality assurance and customer appreciation / care / and respect that Academy has to offer, then I will no longer be interested in remaining a loyal customer. In all the years that I have been ordering online from retail stores, I have never felt so disrespected or as if the retailer couldn't care less about their consumers experience. I have been left upset, angry, and disappointed in the Academy retailer.

I have a complaint about the new Academy Sports store in Elizabethtown, KY. Bought two pair muck boots, 1 for me & 1 for my dad dad. Looked at the website and they were actually much cheaper 2 weeks later. No refund difference. Took time and gas to go buy gun in sale circular. Did not have and will never get in store. Will not shop at store ever again. Poor business practice.

One recent Saturday morning I called Academy Sports to check on an order's shipment status; it was a birthday present timed to arrive on a ...well...birthday. When they couldn't answer my inquiry with any detail, I cancelled the order, or I thought I did. The training of their phone people is dismal, and I never received the promised email confirmation of shipment with tracking data. The transaction was "Escalated" to a higher level; even so I was never contacted. Just another example of poor service--I have a choice where to shop. No need to raise the BP.

But the breaking point came when they asked for feedback via email yesterday. I stated, essentially, what I said above. No insults, no profanity. Today I got an email inviting me to resubmit because my response didn't meet their criteria. Again, I was direct, but polite. Academy Sports did a poor job with my transaction. Not a huge deal. Now, Academy Sports is a name I mention to friends and family whenever I think about it because they have elevated one poor sale into a big deal. If word of mouth advertising is considered the most effective, I will politely test it out and tell others of my experience.