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Write for Us AeroMexico Complaints Continued... (Page 2)
58+ reviews added so far. Upset? Call AeroMexico corporate: 1-800-237-6639No Reviews
I had purchased an air plane ticket to round trip to Guadalajara, on the way there no problem, but on the way back. I had gotten to airport at 9:05 pm and my departure time was at 10:50 I totally understand I was late. But I do not think it was late enough to go aboard. I had purchased a protection plan, to cover any justified cancellation, since I had to take my mom to emergency. I would really appreciate you take it under consideration. I have been using this airline for years now and this is the first time I feel disappointed a about my last experience flying with this great airline.
I became ill due to Flight attendants failed to provide water as requested, I missed my connection flight due to the illness caused by flight attendants not providing water, they charged me additional $412.54 to my credit card for the missed connection flight from Mexico City to San Francisco on 6/26/16, I originally paid $717.76 on 5/6/16 for the round trip originating on 6/11/16 in San Francisco California to Lima, flight connections are in Mexico City both ways.
Aeromexico failed to provide water as requested on each segment of their flights itinerary on 6/11/16 & 6/26/16, I became dehydrated on 6/26/16 on the returning flight from Lima to Mexico City Flight #19, I filed a verbal complaint on 6/26/16 with Flight Crew Supervisor, on 6/27/16 by phone and email, Aeromexico send me an email on 6/29/16 with case #980293, stated that will investigate, on 8/2/16, Aeromexico Customer Services requested supporting evidence like a doctor’s note and flights receipts, on 8/3/16, I sent a doctor note stating that I became ill "dehydrated" on 6/26/16 and miss my connection flight, Aeromexico failed to refund the $412.54 charged on 6/26/16 and failed to refund the $717.76 charged on 5/6/16 for the entire round trip flight.
I filed also a Dispute with my credit card Capital One Visa, I received a refund on 7/16/16 back to my credit card and on 8/9/16 $412.54 I was credited back to my credit card account. Aeromexico requested to my credit card Capitol One to rebill both charges of $717.76 on 10/24/16 $ $412.54 on 10/11/16, the rebill is over 60 days I believe this is a violation to my rights as a consumer by Aeromexico and Capital One Credit Card. I request an investigation and to refund both amounts the $717.76 & $412.54.
I became ill due to Aeromexico failure to provide water as requested during the flights itineraries and I sent the supportive evidence they requested, the Doctor note stating that I became dehydrated on 6/26/16 and thus, I missed my connection flight. I hope the US Department of Transportation can sanction Aeromexico for the mistreatment of a passenger.
I flew yesterday from El Salvador to Mexico and Mexico to Los Angeles. I was supposed to fly in fly number 648 from Mexico to Los Angeles my fly was scheduled to leave a 6:15 from México. Do to costume check in Mexico i was delayed and i miss my fly. I arrived at the gate a 6pm. At the gate they told it was to late to fly. They sent me to buy a new ticket in which I ending spending $300. I need Aeromexico to give me back My money from the new ticket i had to purchased. I purchased a new ticket and my flight number was 630. I am very upset. The plain was still there and had to purchased a new ticket. Spend all the money. Just to travel back home. I am requesting a refund for the new ticket i has to purchased. Please a better crew to provided better service. The person directing me to buy a new ticket was very rude.
I have a customer service complaint to report about my flight. There was a theft from suitcase between Huatulco airport and Mexico city airport on AeroMexico and AeroMexico connect.
My family and I were flying from Mexico City to Boston on Flight AM 698 last Sunday Feb. 21 2016. Our booking code is RVJHOE. We have flown several times to Mexico in the past years and have always had a pleasant experience. This was quite different. The first thing is the beverage cart collided with the food cart sending at least a dozen hot meals rolling down the aisle. It was quite a debacle. The flight attendants were clearly frazzled. I suspect they were very green and somewhat inexperienced.
We were assigned to seats 23A,23B,24A, and 24B. By the time the food arrived to us, we had no choice but to take the cold dry pasta that was essentially inedible. Secondly, there was only one bathroom working and there was a constant line 10-12 deep waiting up to 20 minutes to use the one bathroom. It was uncomfortable having people standing waiting impatiently, while coughing and sneezing in the aisle. Since it was school vacation, there were many kids with cold-like symptoms spreading germs throughout the plane. Consequently, I ended up sick as well. The flight staff were really nice and patient, just visibly flustered trying to get through the long line to reach call lights. In short, the flight was relatively smooth, and staff very nice.
I just felt it's worth mentioning since this is our 5th time in Mexico and have taken many Aeromexico Connect flights to Puebla, Puerto Escondido, Oaxaca, Cozumel, and Cancun. It would be a welcoming gesture to include a travel voucher to help compensate for our troubles and ensure future Aeromexico bookings.
My signifant other and I booked a flight on Aeromexico for my daughters wedding in Tulum,Mexico leaving 11/9/2015 at 11:30p to arrive in Tulum by 1:00p the next day. The agent at the desk said to make sure to pick up our luggage in Mexico City. We got diverted to Guadalajara due to fog in Mexico City. Understandable. Fog lifted flew to Mexico City. Numerous people were put on a wild goose chase for our luggage missing our flight. We didn't get to our hotel till 8:30p November 10 missing the rehearsal dinner and other things that day preparing for the wedding.
Our suitcase had a green arrow which means a connection. The agent should have told us. All along our luggage was waiting in Cancun our destination airport. So basically we missed out on 1/2 of our day at the hotel including the rehearsal dinner which is ALL very important and want to know what your plan is to compensate. No one knew what to do and just told us to go here and there and everywhere. I will be waiting for an answer to this complaint.
Excellent service given by Aero Mexico. I was travelling from Miami to Mexico and used their services. Aero Mexico has employed friendly and understanding staff who catered to my needs while on board. The meals and entertainment on the flight was good and they didn't compromise on the quality of service. Aero Mexico has done a good job in giving quality service to me and I would definitely opt for their services next time as well.
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