American Express Complaints Continued... (Page 2)

104+ reviews added so far. Upset? Call American Express corporate: 1-800-528-4800
60

Why do we pay more for these guys? I paid for a service I never received and they refuse to refund and American Express can't and won't do anything. Cancel Amex? Yes. They are useless and cost too much for no reason. Thank God, even Costco is dumping them as am I.

20

I have a gold card and applied for the platinum card. It was approved and I expected to receive a card on or about 4/24/15. My add-on cardholder received a card but I did not. I called Amex to let them know thinking the card was lost. They agreed to send out another card on or around April 30, 2015.

Again I received another card for my cardholder but I did not receive a card. I called Amex again to let them know I still did not get a card. I finally talked to a supervisor and she assured me she would send a card to my office the next day which was May 6, 2015. Today is May 7, 2015 and I just got off the phone with AX and nobody knows where my card is. I still do not have a card. Now I am told that it will take 24-48 hours for someone to trace the card. This terrible service coming from Amex. What keeps happening to the cards?

20

If I could rate this company zero stars, I would. They use your personal checking account information with a third party company to redeem your cash back rewards, without your consent. One of the reps slipped and informed me when I called to find out where my cash back was after waiting 3 weeks. I am reporting them and closing out my account. Not to mention, they never honor your points. It's all a scam.

40

System error on their side kept running a scheduled payment over and over... $1300 worth. Then customer service (India) had me on line for an hour only to not call me back. Very poor service from American Express.

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