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Write for Us Amtrak Complaints Continued... (Page 2)
59+ reviews added so far. Upset? Call Amtrak corporate:No Reviews
I'm on the amtrak train heading home to los angeles Union Station from Albuquerque new Mexico. I'm sitting right next to a trash can and it's making me sick to my stomach. I asked the ticket guy if I could change seats he said no and he would change the trash. This is disgusting. He was so rude to. Not to mention the car is completely filled with screaming brats on board. I have 16 hours to go with this mess. I'm so upset. When I get home I'm writing a letter to the company no one should have to pay to sit next to a trash can.
Rude employees on this Amtrak train! Completely berated me in front of the entire cart because I got upset that I couldn't get an empty row because I am ill and didn't want to infect other customers. Said my tone and word choice was offensive disregarding my request. Also overheard them talking about me hush hush to one another which is disrespectful and uncalled for. They claimed I was on an overnight ride which in reality was only 4 hours, of which is ludicrous to be considered over night. I feel like I was treated horribly. This is train 14 running from SLO to LAX.
Approximately 3:30pm the conductor made racist remarks. Then he called the police and the police told me I could be barred from amtrak. Very upset, I'm on my way home from the Niles Michigan Amtrak station.
On our way back from Newport News VA to Route 128 Westwood, MA, with 6 of us including a senior citizen, we had less than 2 minutes to disembark with no announcement that we were at our destination. Our entire party plus three others on the train missed our stop and the Amtrak employees could not have cared less. Very unhappy with this experience and the blasé attitude of the rude Amtrak employees.
I have not used Amtrak to travel to Florida but I was contemplating taking a trip to see my family in Fort Myers, St.Pete and Lehigh Acres. My Aunt recently had a horrible experience traveling with her sick husband from Philadelphia to St.Pete, Florida. I understand that occasionally bad things happen. After being the proprietor of a service business for 20+ years I have learned that no matter how bad a situation is, how you respond to it will determine the ultimate outcome! As it is in this case, I will be curious to see if Amtrak does something to salvage the customer service blunder that befell my Aunt or will Amtrak behave like so many huge corporations and, completely ignore the issue.
How you reacts to this situation will determine weather my family will patronize Amtrak or find other means of travel. One last observation I have learned over the years. If you treat a customer perfectly, they will tell a friend. If you treat a customer poorly, they will tell everyone they come in contact with! I will be watching to see how the Amtrak corporate office handles Mr. Kenneth Powel and Mrs. Margie Powel of St.Pete, Fl. Travel date 11/30 12/01.
We changed our Amtrak reservations to go home 2 days earlier because of health reasons. My husband has lung cancer plus he had a stroke. We could not get any sleep for all the noise in our car. The workers were no where to be found to make a complaint. The one bathroom was out of order and the other was filthy. The smell of body waste was coming into the car where we were sitting. The guy who served us breakfast, $19 plus tip was very rude and rushed us with our meal. We have been riding Amtrak for many years and always told our family/friends about what a nice time we had. Well we will be telling another story now. Our train was 1 1/2 hrs late from Phila. to Orlando. Then 2 more hrs. to St. Pete. And when I changed the reservation to come home earlier I was charged $159.00 extra. We are seniors living on a fixed income and we think that this was a disgrace to say the least for Amtrak. Maybe I should take my issue to the corporate office at least?
I had purchased tickets to and from Columbia, SC. I left on may 3rd and was supposed to return on may 16th but there was a derailment which cause me to change my return so I had to change date to may 19th I had paid for a coach I wanted to go from Columbia to NY they told me that was in possible due to my previous ticket was for me to changed in dc which gave me a 8 hour lay over I told the person on the phone that I had lost my medicine and had to buy more for I couldn't go with out these medicine due to me having bi polar depression. Very bad anxiety they told me that there was nothing they could due so I got left to lay over 8 hours no medicine 69 years old and a very rude customer service that when I asked for help to find my door for my next train I got told.
l pick one I am upset cause he talk to me this way and that Amtrack put me on a community train to come to providence when I pay for a coach they don't care if u are disable old they wont pay me back for what they charge me for a coach they told me that the only thing they can due is give me 50.00off my next trip which I never will travel with Amtrack they don't care about their customers they only care about money they should of paid for my medicine that I needed the rude person and what I pay for a coach not a steel seated train their customer service sucks. I have call them 3 times and complain and each time they told me that they cant do anything the derailment wasn't my fault but they make you feel like we mess up your plans so the hell with you.
My first trip will be my last I don't want to travel with Amtrack that don't care about any one but themselves and money would they treat their mother or grandmother like they did me of course not maybe I should file a complaint with better business bureau and have them sued.
I love travelling by road and decided to travel from Austin to Texas. Amtrak was the right place to book my ticket and gave me the option to choose the Coach seat. Amtrak has also some great family vacation deals with them which I opted for and my family was extremely happy with the time we spent on train. It was an experience the kids loved and thanks to Amtrak for putting a package together for us. They have good dining facility, sleeping accommodation and seating was comfortable as well. While booking the tickets, I got an instant confirmation on email and SMS. Thanks to Amtrak for giving us a good experience and I would definitely opt for this in future.
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