Ashley Furniture Complaints Continued... (Page 3)

We went to Ashley Furniture (Kennewick, WA) store on the evening of 3/12/16. A gal by the name of Linda helped us begin our search for living room furniture. She was carrying tables, lamps etc over to the furniture we were deciding on in an effort to satisfy us. We told her we were going to look at a few more places and kind of sleep on it.

The next day, after we had been to a few other furniture stores, we came back to Ashley. A guy named Cruz began to help us we let him know that we had been there the night before and unfortunately, couldn't remember the gal's name that helped us because we left her card at home and we had been to other places and simply lost track of her name. We proceeded to describe her to Cruz, but he didn't seem to be interested in getting her or figuring out who it was. Furthermore, he rubbed us the wrong way...we weren't real pleased to be working with him.

We looked around to see if we could see her, but unfortunately we didn't. Assuming perhaps she wasn't working today, we allowed Cruz to continue helping us. We also assumed, he would do the FAIR and right thing and at the least share the sale. As our decision making was coming to a choice of what exactly we would be purchasing, (after she helped us to come to the decision of WHAT furniture and end tables to choose from the night before) we began our purchase process. As Cruz was handling the finance paperwork, we were looking at lamps when we actually came face to face with Linda! We told her that we were working with Cruz but only because we didn't see her but that we wanted her to have credit for the sale since it was definitely her tireless help and patience (for 2 hours) helping us choose the furniture we were purchasing.

About half an hour later, we saw her again and I asked her if she was able to talk to Cruz and if she was getting credited for part of the sale. She answered, and might I add 'No' with a smile on her face then turned to help some other customers. After our initial shock, it turned into all out disappointment and frankly irritation.

So we made the decision, after discussing it between ourselves, to find the manager and let her know the importance of making sure she was somehow credited for this sale. As we spoke to the female manager, (whomever was managing this store on 3/13/16 between the hours of 2:00 pm and 5:00 pm) she looked us straight in the eye and expressed her concern for an employee who would take credit for another salesman's customer.

She said she understood our concern and would address it. So we went back and sat down and awaited the paperwork to be done thinking Linda would be getting credited for the sale. After all the paperwork was finished and they approved us, we then had another 45 min wait (unsure why, probably just inputting our info as to what we bought) so we were waiting on the couch near the front desk. As we were talking, Linda happened to come past us, I said, "Hey Linda" she looked up and acted as though she didn't want to talk to us but I insisted. I asked her about why they charge a delivery fee and she explained that they contract with another company and that is why the fee. I then asked her if her manager had talked to her....she looked very confused as to why I knew her manager talked to her.

We discussed whether we should talk again to the manager but felt that this woman may lose her job under management such as this, so we left it alone. We also discussed whether to cancel the sale and just go elsewhere (this is still under consideration) but unfortunately we had been there for a few hours, had other things to do and wanted to be on our way. We are hoping by contacting you, somebody can talk to the correct chain of command and make this right!

At this point, the manager at Ashley furniture should be fired. We did the right thing for Linda, our salesman, by making sure the manager was aware that she was our initial sales lady, but that manager did the wrong thing. We feel that if that woman manager (bigger blond lady) could be that bad, then she could very well be screwing customers in furniture deals, in turn, making Ashley Home Store look deceiving, dishonest and unethical. It is our opinion her behavior was reprehensible and unacceptable as a manager. Our experience tonight left a very undesirable taste in our mouths. We are hoping by contacting customer service, this manager will be reprimanded in some way and that Linda will get the credit for this sale.