Barnes & Noble Complaints Continued... (Page 2)

Ordered a book from the B&N website. Got a confirmation the same day and a shipping confirmation the next day but no method of shipping or tracking number. Found out it was from a 3rd party seller but that info was not anyplace on the B&N book description. Credit card to B&N. Email requested from the 5rd party seller for the method of delivery: UPS, FedEx, USPS or courier to USPS. No reply. 2 days after my inquiry 3rd party seller replied, did not answer my question, and gave me a tutorial about how long it could take to deliver to remote places in the U.S. I live 2 hours by car from the advertised and "supposed" 3rd party seller's location. Called B &N Customer service and got a run around.

No one there has a phone number to contact this 3rd party "marketplace" seller they do business with and take orders for on the B & N site. Said they had procedures and it had to be escalated up to the marketing department who could only email the 3rd party seller. Asked to speak to a supervisor who couldn't care less and told me I had to email the 3rd party seller again, ask them to answer the question they ignored about how the book was shipped , and wait another 48 hours for them to reply. B&N couldn't care less about my problem and made it seem that it was my fault for ordering the only book on their entire B &N site I wanted because it was not sold directly by B&N. No idea if the book has really shipped or when it will really be delivered. Made a big mistake ordering from Barnes & Noble which I shall not make again.

My friends and I went down to Baltimore City for the "Light City Baltimore 2016" event on Saturday, April 2, 2016. At 8:39 pm we were thirsty and found ourselves in Barnes & Noble at 601 E. Pratt Street, Baltimore, MD 21202. We found Starbucks on the 2nd floor of B&N and stood in a long line and ordered 3 orange mango banana smoothies (9780641930515). There were only 2 people working behind the counter and line was getting longer.

When we received our drinks we were very disappointed. Tasted nothing like orange, mango or banana, it was terrible. We would have complained right then and there but the line was very long and the young ladies behind the counter were working hard to keep up. We paid $4.25 x 3 for those drinks and could not drink it. Not sure if it was the product or the way in which it was made.

I am a regular at the Barnes and Noble store in Bloomington, Illinois. I have had a positive experience with the staff and find the store itself in good order with a varied and wide selection of reading materials. My problem is in the cafe. There are two sometimes three individuals who are running a business out of your cafe. They appear to be teaching chess to young children and other older children. They are taking up two and three tables, more often than not, all day long. In addition the children's parents are also taking other tables while they wait.

Literally there is no place to sit. Today there were 3 tables for four that were taken up by these individuals and I observed at least 4 other parties enter the cafe and then leave because no tables are available. I have complained to management but nothing seems to be getting done. Perhaps management is unaware that there is a business being run out of your business on a consistent basis. These individuals are in the cafe two to three times a week.

We are regular Barnes and Noble customers went to the store with my daughter who is a teacher and has the card for 20% discount. Older woman cashed us she said the card expired and couldn't give the discount & my daughter didn't have her teacher ID on her to show proof. I am a member so we got 10%. The lady was very rude and talking to another worker about something there that happen at the store which we didn't need to hear. I can't believe she didn't give the % since it was 10% more than what I had.

We go to this store regular and spent a lot & she seems to be working every time. I know that is not what Barnes & Noble wants handing their customers, very unfriendly and she deals with the public. I was very unhappy how this was handled.

I was banned from the store for no reason and I spend ALOT of money there. Barnes and Noble just lost a customer.

This afternoon, I was seated in the cafe area of the Barnes and Noble #2050, trying to send an email and enjoy a cappuccino. It was very difficult concentrating and a bit annoying because the girls behind the counter were quite loud, almost boisterous. They seemed more interested in their private time and laughing than taking care of the customers there. I am not one to normally send letters of complaint, but this was extremely annoying not only for me but for the other people trying to concentrate, or just relax. Maybe someone needs to remind these girls that this is more or less a quiet zone where people,and members like myself, come to relax or study, or maybe just read a book in peace.

My daughter purchased a $75 gift card from Barnes and Noble for me for Christmas. I added the card to my BN.com account so that I could order Nook books with it. When I logged on today to make a purchase, I noticed that the default form of payment was my visa rather than my gift card. I checked my orders, but I only had two orders since Christmas which totaled about $16. I opened up the chat window and talked to someone briefly who said they could not help and I would have to call the 800 number.

I called the 800 number provided and was immediately transferred. After I explained what I was calling about to the new person who kept interrupting me, she transferred me again. Once again, I explained why I was calling and provided my email and my mailing address to confirm my identify and I was placed on hold. When she came back on the line she indicated they couldn't help me without the full gift card number which I don't have. I finally was able to tell her that my daughter ordered the gift card online through BN.com so they could look it up that way.

I was transferred again, and again I had to repeat my story. Again I was asked for the gift card number. I told her that I did not have it, but I could provide the order number to purchase the gift card. She said that would work. I gave her the order number. There was a long pause, and then she asked me what kind of gift card it was. I found this confusing since there was only one gift card on the order. I was placed on hold again. After several minutes, she finally came back on the line and said the gift card still had a remaining balance on it (part of it was used with my last order).

I asked why it was deleted from my account and she said she couldn't tell me. She told me she could give me the gift card number and I could add it back to my account. I went back to my computer and entered the gift card number and pin she gave me, and it said invalid card number/pin. I repeated the number back to her and had her confirm the pin and entered again and it was still coming back as invalid. At this point, I had been on the phone with someone for almost 40 minutes. She told me she would have to escalate to the gift card department, and they would mail me a new gift card.

This customer service was terrible. I was cold transferred multiple times and had to start over explaining why I was calling. I was placed on hold multiple times. I was interrupted multiple times. The call ended without resolving the issue. Apparently I should just pay for my order with my own money since they can't figure out what happened to my gift card or how to put it back on my account. What happened to my gift card. I used $3.22 of the $75 on my last order. So clearly it was added to my account. Now it is mysteriously gone, but the gift card still has the correct remaining balance? The solution to the problem is to MAIL me a new gift card.

If this is how Barnes and Noble treats their customers, maybe I need to start buying my books from another online retailer. I definitely do not feel like a valued customer. Maybe I will see if Amazon offers the books I wanted to order.

Basically I bought items for Christmas and did not receive them by Christmas. Even though it stated in big bold red letters that it would be delivered December 24th 2015. I would have never purchased from Barnes and Noble if I would have known that they would do this to loyal customers. This is very unprofessional and completely unacceptable. Barnes and Noble ruined my little boys Christmas because they were incapable of being truthful about the shipping. And this corporation mislead the general public thinking they would receive their items on time. I will never order from Barnes and Noble again, I will only shop Amazon

While I was checking out, I asked for change of a $20 bill so I could donate to have my purchases gift wrapped by the non profit in the store providing the service. I was told it was their policy not to give change. I expressed my dissatisfaction in strong terms as I wanted to have my purchases gift wrapped. The B&N employee repeated it was store policy not to make change. I left the store very upset.

After brief consideration, I went back into the store and asked for my money back and returned the items. The clerk very politely returned my $40 and I gave her the books. I then asked for the manager to express my dissatisfaction. The manager was called. He arrived apparently unhappy by his attitude that he was called. I explained how unhappy I was that I had been refused the courtesy of change for $20 bill to complete the gift wrapping transaction in the store. He said that it was store policy not to make change except by the manager because customers took advantage of the service.. I said I had driven about 20 miles out of my way to reach the store and would not be returning if he had such little regard for customer service. He said it was my choice. I said yes it was my choice and understand why people used the internet for purchases when given such inconsiderate service in person. He repeated it was my choice. I left very upset with Barnes and Noble.

I fully expected to leave the Barnes and Noble store in Round Rock pleased with my purchases and without the task of wrapping before me. I would also have aided a nonprofit organization. Instead, I left angry and upset without the items I had selected as gifts. I bought the items from Amazon. They were delivered to my home in two days.

I prefer to do business in the old fashioned way with smiling people and good service. I was given no choice or alternatives to it but it is against our policy to make change. It is the warmth and friendliness that makes me want to do business in brick and mortar stores. It is only fair for me to tell you of my unhappy experience at your store. My friends are as mystified as I as why the store has such a customer unfriendly attitude summed up by the statement, " Customers takes advantage of us.

I have bee a Barnes and Noble member for two years I purchased a book cover I Think it was 11.99 that was in Early August. I never opened the package and I had it in he car I finally went there to return it. It was about 6 weeks later as I just don't go to that mall often. I did not want money back I just thought a store credit. The Manager was very un friendly she was like I cant find your member number , this thing is NOT in our system? I was like what do you mean? she said when did you buy it? I told her and she said we have a 14 day return policy. I was like well Its not a book I took home and you have similar on the shelf? She was like this is how it is. I am shocked that she was so rude I said how about 1/2 of the cost? Nope. This was the Pittsfield ma store and it was 26th or 27th

The Barnes and Noble bookstore in Virginia beach located in lynnhaven mall only has two sections of spainsh books. There is more languages in the United States. Tell me why can't this bookstore have many books for other languages too besides only two sections of spainsh books. It's a popular bookstore but to me this bookstore seems racist. It's not fair to limit different languages on choices on books just because they speak different languages . I think this bookstore should have more Spanish books and more different languages in the store.

Here is my story. What actions I take from here depends on the response I receive from this correspondence. I received a NOOK for a Christmas present. It was purchased in December/2012. It has no warranty. Taking my NOOK into the Monroeville location of Barnes and Noble, I was told the hard-drive was bad. I was informed that I could receive a rebate if I turned my old NOOK in and ordered a new one. I had to order it and would receive a new, much improved NOOK, by mail and would then mail back my old NOOK. I gave my credit card information and mailing address to the Barnes and Noble employee, Merchandise Manager, named Tim Indyk, I authorized a withdrawal from my account of $109.99. I was to receive my new NOOK in a few days and I would return my old one, if I did not I would be charged $149.00 or full amount.

The next day Barnes and Noble withdrew $1,060.00 from my account. It indicated that I ordered 9 NOOKS. I went back to the Monroeville Barnes and Noble with my problem. Every time the same employee, Tim Indyk, tried to telephone Corporate for help and their lines were busy. He left messages. No one could help me. I then telephoned my bank at the store, told my story, and had the bank talk to Mr. Indyk. He explained that I was not to have been charged the $1,060.00. My bank, as a courtesy, put $872.00 back into my account, pending investigation.

Barnes and Noble said I ordered 9 NOOKS. I ordered one. I called Corporate myself the next day and found out that the Monroeville store never called Corporate when I left to solve the problem and stop the order. I talked to “Joan” at Corporate. Barnes and Noble, the next day, to confirm that everything was handled. I was on the telephone approximately 1 hour at this time. She did not stop the order. No one did a thing to complete the cycle and help a customer with a problem. It was just dropped the minute I left the store. Why did I waste my time? She stated that she could not reverse the order. NOOKS were shipped! This could have all been avoided if Barnes and Noble really cared.

I received 8 NOOKS at my home yesterday, July 2, 2014 If I had received 9, which I was charged for, I would have keep one, brought the 8 back to the store to return or returned all 9 and purchased a KINDLE. Now I have 8 NOOKS to return. I do not have a replacement for myself. My bank account is short $188.03.

I grew up with attorneys in my family. They taught me to tell my story and spare the emotions. The facts are the facts. However, I am so angry and frustration with Barnes and Noble. I did not go to some discount store or off the wall website. I went to Barnes and Noble! I have been put on hold, transferred, disconnected, placed on hold again, numerous times. If I could put into words the amount of frustration I have endured and still have not resolved the problem, I could properly write a book myself. I need this resolved and I need it resolved now.

I will return the 8 NOOKS. Where is the additional one (9) that I paid for? I want my full refund or an additional NOOK mailed to me. I was informed by “Joan” that my conversation was recorded and would be passed on. “Jonan” offered me a $25.00 gift card. This was a complete insult, which I declined. I want this resolved in “a timely manner”. I want this solved ASAP. To tell you I will call the media, Better Business, Consumer Protection, and have no problem picketing, is an immature approach, however, it would make me feel better. My next step is to contact Marty Griffin on CBS Pittsburgh, Investigator Reporter, if I do not have this issue resolved. Please find the attached letter signed by Barnes and Noble. This would be embarrassing for all concerned. Please contact me. Please resolve this matter. The money was taken from my account without my approval. I am not going away.

I feel at this point I should be credited the balance due me of $188.03 and given a NOOK at no cost. I would return my old Nook.

Both my wife and I are in wheelchairs. To get into front door you are at the edge of steps and doors are not handicap friendly. This is a safety issue. Store is very unfriendly to people in wheel chairs shelf are too high especially the magazine shelfs. There is very few friendly places in the store and no one seems to care. How do you get around the ADA laws with you front doors. The entrance is really unsafe and someone will get hurt one day real bad.

Spoke with a rep. of Barnes and Noble on April 22, about a problem with receiving my order. After much deliberation, the time frame of delivery of 5 months became 7 days. However, I checked my email, and it appears only one of the items I ordered is being shipped. I ordered the Scrabble board game and a book called "Spiritual Aging." The book was not on the shipment list. I paid over $45.00 for my order and expect my complete order. What is the problem with your shipping department? Either send me the book, in a timely manner, or send me a refund. I prefer the refund because I am tired of having to go through so much trouble just to get my two items, ordered over 3 weeks ago, delivered.

Earlier today I recently attempted to have help support concerning my NookColor. I received this thing as a Christmas present last year and picked it over the Kindle because it allowed magazines to be read as well. Long story short. I’ve been unable to make digital purchase due to my military address (FPO/APO) however, on their website for all digital purchases it says “Items ship to U.S, APO/FPO and U.S. Protectorate addresses.”

but this is not the case. I was told worthless copy & pasted knowledge on the Chat Help which contradicts everything they advertise. They told me that I must have a stateside mailing address and I must have a stateside IP address to download items. Once I began questioning these things I was met with shortness and handed a phone number where I can be told the same thing for a costly amount of money as 1-800 numbers aren’t free here.

What good is a mobile device if you can’t make purchases abroad? I don’t understand. I’m infuriated that I, having no choice in where I’m moved, am being penalized because of a US MILITARY MAILING ADDRESS.

This goes to show that B&N has no idea what they’re doing and neither do their customer service support. I just want to be heard and recognized for this ridiculousness. If they don’t allow APO/FPO address purchases they shouldn’t sell the NOOK outside of the US and only allow for it to be purchased in the US where it can be useful.

I’ve wasted money on this cheap tablet. If you’re military please consider purchasing from Amazon because a NookColor will be worthless to you if you’re living abroad without a stateside address and IP address.

There is a computer glitch affecting Barnes & Noble ebook authors, giving them a “1 star review” even if no actual reviews are posted on B & N’s website. I googled my name and was shocked at what I saw, so I wrote the company, and here is their reply: “This is an issue that is affecting many titles on our site. It has been elevated to Internet marketing department who is working with Google to resolve. The issue begins with Google and we are working with them closely to resolve. Thank you, Barnes and Noble”. So far, no one has fixed this glitch, which is affecting my sales.

I’ve been shopping at the same B&N for years in Salem, NH, and have always been able to apply the %-off discount coupons to magazines. Last week I received a 15% off one item coupon, and when I went to use it to purchase a magazine, the cashier refused to honor the coupon, saying that she was getting a message on her screen that it wasn’t eligible for the coupon. I told her it says nowhere on the coupon that you can’t use it on a magazine, but she wouldn’t budge, just kept saying that her screen said it wasn’t eligible. I’ve tried contacting B&N customer service to get a precise answer as to whether or not magazines are eligible for purchase with their coupons.

After providing information to them back and forth, they replied today that “according to the terms and conditions for this promotion” magazines aren’t eligible. What does that mean, exactly? There is NOTHING printed on any of their coupons that says you can’t use it to purchase a magazine. Only digital content, such as NOOK books and NOOK magazines aren’t eligible. So, what “terms” are they referring to? If they can’t give specific wording why you can’t use their coupons on printed magazines, then it’s misleading the consumer by using general and vague wording, or some “CYA” terminology so they can make up the rules as they see fit.

They should print clearly on their coupons that you cannot use them for magazines and periodicals, otherwise it’s implied that they ARE eligible for the coupon discount. Their store cashier wasn’t helpful at all, even though she knows me since I go there every weekend. She could have called someone to question it, or simply overrode the message and given me a discount anyway, just in the interest of good customer service. All she would comment is that they use “smart coupons”. Apparently that means that no matter what it says on the coupon, the computer screen has the final say. Is that even legal?

I’ll never get a membership card with them, either, since you have to buy $250 worth of books and merchandise to make back your $25 fee before you actually realize any discount savings. They don’t tell people that when they push the cards, only that you can get discounts on everything when you buy it. It would take me 6 months to make that $25 back, meaning the membership would only be good for 6 months. NOT a real savings, since you’re paying THEM for the privilege of getting a discount and only getting it for half the time. Hopefully I can find another bookstore to buy my magazines, since it’s clear to me that B&N just isn’t what it used to be anymore.

In November I ordered a Nook as a gift. The person I bought it for wasn’t comfortable using it so I called Barnes and Noble to return it. I got an authorization number and returned it within their time period. Six months later I am still fighting to get my refund. I can’t call Barnes and Noble customer service any long because they can’t access my files since my case was “escalated to upper management.” Upper management is still “reviewing my case”. There is no way to contact them except by email, and they are not responding to my questions. They admit I did everything correctly on my end, but offer no reason why the refund is still being held up.

I have kept all my original invoices, return authorization emails from Barnes and Noble, tracking and delivery info from UPS, and documented the countless conversations I have had with Barnes and Noble customer service. It is at a standstill while I keep sending emails asking for some kind of answer. No response, no response.

I purchased a coupon worth $20.00 for $10.00 from Barnes and Nobles. Very excited. The coupon was charged to my credit/debit card $10. around Feb 7th 2011. The Barnes and Noble coupon would expire April 2011. Well after several attempts to retrieve my coupon. I gave up. and of course now the coupon I PAID FOR IS OF NO VALUE. The program kept telling me the coupon expired the day I purchased it. Every time I went to retrieve. I would like a full refund Perhaps, Barnes and Noble should provide customers full value for the aggravation, as it is very hare to find a place for a complaint. I used a debit card/credit card and was charged, quite promptly I must say!

I hope someone can help me. I am retired, 62 , and will start social security soon. $10.00 means alot, with medical bills mounting. pattijo77 [at] verizon.net

I have purchased many books from Barnes Noble at their local store. I had never ordered online, but I received a gift card during the holiday season and figured it would be easier to purchase items on-line and have them delivered to me. Boy was I wrong. The items I purchased were all marked as “in-stock” and “ships withing 24 hours”. After three days I called their customer service phone number and after waiting about 20 minutes, was able to speak to someone. She then explained that one of the other three items was NOT IN STOCK and I would not get the others until they could ship them all. I will make it my business to go on as many websites as I can in order to expose this company to the consumer, so that people do not waste their time purchasing items from BARNES NOBLE!