Boost Mobile Complaints Continued... (Page 2)

I called to inquire about purchasing an iPhone 6 plus. The rep told me that I qualify for boost up financing on that phone for a dollar. I went in the store to purchase the phone and when I got home didn't realize it was the regular iPhone 6. This is my first iphone so I'm not familiar with how they look. When I got home my daughter told me it was the 6 and the salesman lady wouldn't let me return it!

Manager at boost store Waco Tx. By the name of Carlos Rodreques told me and my husband we both could get a phone with a special that was going on in his store. It was 150.00 off phone and pay for service. My husband asked the manager if we could purchase 1 phone now and then purchase his phone the following Friday. The manager stated "yes. No problem". When we returned the following Friday the manager told us the deal had expired and that he never said we could get the 150.00 off my husband's phone. We both told him he Did say we could purchase this phone but he continued to call us both liners. Needless to say we did not purchase the second phone for my husband because the manager got irrate and my husband left the store.

Just wanted to thank you for becoming a greedy company. Unlimited gigs bull you slow down a customer know if they hit a certain gig total. You are now no different then any other company and not worth keeping your service. If I wanted to be screwed I would’ve stayed with sprint I guess Verizon will be getting my bissnes. I got your service a year ago and loved it you couldn’t just leave it alone and let customers enjoy it had to get greedy well you may have just lost another customer thanks boost thought you were better than that.

I like to see if you can help me need help with boost mobile upgrade phone i have been with them for awhile and when they run my imformation it comes back that i owe a bill for sprint i have never been with sprint ... so they sent me to Sprint as i contacted them and they said they don't have anything to do with boost mobile and when i asked what to do they sent me back to boost mobile i feel that im getting the run around

I can't get through, customer service is not helful. I keep getting hung up on.

Went to Boost Mobile here in Las Vegas, On January 24, 2017 found out my account was not active, no payment received. Immediately paid the $42,00. The staff informed me that they were unable to help with my claim. For about 1-1/4 hour/minute!! That's when they asked me for another $42.00. Needed to complete my claim!! Its now been 7 days since I have been without a phone. Either refund my $42.00 and cancel my account or send my a new phone. 702 - 610 - 1954

On July 7, 2017 my friend purchased an iPhone 7 from Boost Mobile and chose the $50.00 monthly unlimited plan. Today is December 12, 2017 and she purchased another phone from a different carrier. She offered me her iPhone 7 and I too am on a different carrier. She asked Boost to unlock the phone and they refused citing the CTIA’s unlocking policy which does state that the phone must be active for 12 months prior to becoming eligible for unlocking. Now, of course,
this policy was never disclosed either verbally or in print and was buried in their terms and conditions, but caveat emptor so I offered to pre pay the remaining 9 months of $450.00. Nope, we can’t do that. You must keep the phone for the entire 12 months. I then asked if they were allowed to accept pre payments. Oh yes, absolutely you may pre pay. Ok, so here is my credit card, bill me for 9 months and unlock the phone. No, I can’t do that and he again cited me the CTIA policy on unlocking. I then asked to speak to a supervisor. No, there is no one around. Imagine that! Boost Mobile is literally holding the phone hostage for reasons unknown other than to perhaps exercise some perceived power by weak minds attempting to be powerful. This truly seems to be scurrilous and corrupt behavior by Boost Mobile and anyone thinking of doing business with them should definitely pursue other options.
DO NOT EVER DO BUSINESS WITH THIS COMPANY!!!

I was over charged. Boost owes me 5$ for at least 4 or 5 months, thats 20 to 25$.. when I got this plan I was told I could enroll in auto withdraw after 30 days. I requested that after the 30 days. I actually went in before the 30 days and was told i was in the auto plan which took my 30 day plan to 25$. I find out today that i've been charged 30$ all this time and I am truly upset. I am 66 years old on fixed income. I cannot afford to be overcharged. should not be anyway. IT IS NOT MY FAULT THAT BOOST MESSED UP ON MY ACCOUNT!!!. Should I have to pay for that? My phone is off still. I won't turn it back on until this matter is cleared up. my house phone is 918.286.3163 Marilyn Harris 7611 E 79th Street Tulsa, Oklahoma 74133

Habitat for Humanity - Oregon (501C)

On August 25th, 2017, we initiated the transfer of our Donation line number (503)547-5860 pin 937510 from Virgin Mobile to Boost Mobile. The store rep called Customer service to do the switch as it could not be done on their computer.
We were told that in order to move the number to Boost, the Virgin number had to be cancelled and we would NOT lose our number and was assigned a temporary number of 503-437-2909 pin 8153. We waited and until now 9/4/2017, our number is still not on Boost. We have not had a line even though we paid for the month and activation already. It has been 10 days that we have been without a phone. We are losing almost $20,000 in donations and we are getting a lot of heat from the community and the headquarters as they cannot reach us. We wanted to go back to Virgin but they said we could not. Our number is in limbo. The store rep, bless her heart, has been calling every day since this incident occurred. She has spent hours everyday on the phone, on hold being transferred from one person to another with no result. We were told it was because there was no available 503 numbers but our temp number was 503. Now we are told that there is no space on the computer for the transfer. The temporary number on Boost has changed 10 times and now this morning, we are back to the original temp number. The phone MEID number is 089869568802201447. This is very poor customer service. We are losing a lot of money and time and ill will from the community. We are a non profit organization helping poor people and we are losing thousands of dollars. I hope that this will be resolved asap to avoid legal action.
Another complaint is that many times we were told it would be resolve in 4 hours and was asked for our contact number but no one contacted us about the status despite asking us always for a contact number.

I ordered a phone from Boost Mobile. It got lost in FedEx shipping cycle. I have been on the line with customer service all day long. I've been cut off 4 times. Only to be told to call the police and file a report, they can do nothing about it, someone would call me back and didn't. All I'm wanting is the phone that I paid for and Boost Mobile keep saying they can do nothing about it I even asked them to send me another one and it FedEx find the old one I will refuse it and send it back and they tell me they cannot do that. Very dissatisfied with Boost Mobile I am probably going with another carrier.

I received a phone which i can't hear on it without using the speaker on the phone. I have had this phone less than ninety days and u don't want to replace it without my debit information. I paid for this phone I have with the same problem I refuse to pay again this not fair to me as a customer.

I have been having an issue with boost deals application. I am unable to download the application. I get an error message user not found or user waiting for activation and the customer service department can't even help me fix the problem or send me a new phone. I already did the troubleshoot and reset my whole phone and still nothing. Sometimes I am not able to receive calls or messages. I'm just going to switch carriers I'm tired of this problem.

Spoke with Mike at Boost Mobile support on 10/15/2016 who was very rude. Kept interrupting and did not address the issue i was calling about. Ignored several requests to speak with a supervisor. After 20 minutes of requesting a supervisor, spoke with Amanda who processed a 50 refund in less than 2 minutes to debit card 6582 so that 50 dollar credit from account could be applied.

I even provided my confirmation number 148030311 and transaction ID number i109791646540. This is by far the worst customer care I have ever seen. Maybe I called the wrong phone number? Their "Contact Form" on the website (attached) is a total joke. Who creates a website form in black and orange colors?

I recently bought a new phone from boost. I already had a plan with boost and wanted to add my new phone to a family plan and give my husband my old phone. Well my old phone had a grace period on it. So when I called to have my plan changed to a family plan, they said I had to wait 3 days for the grace period to be taken off my account. I waited 3 days and called back. I have called Boost customer care over 5 times over 3 weeks and keep getting told it's getting fixed wait 3 days. I think I'm going to go back to Straight talk. This company is a joke.

I get no emails, and when I try to speak with someone, every number gives the same automated response. I don't have two phones I need to speak with the company I pay. Boost mobile provides terrible contact options.

Just left boost mobile on 27th and Layton where the owner used bad words at me several times. Then proceeded to tell me I had an attitude because the phone I just purchased from him 3 hours ago is not working properly. Yelled at me and told me I could have googled it at home. I told him I did. After he googled it and could not fix it either told me he was going to have to call ZTE to find out the problem no apology no oh I was wrong. I have never been treated so poorly or talked to so rudely ever.

I purchased 2 warp elite Boost Mobile phones on Aug. 26th and a family plan service. I did ask if your service goes all over. The Boost Mobile store was in Hobart, In 7788 E Ridge Road. The person was very nice and polite and that isn't the issue. We went to Francesville, In on Aug. 31 where we have camped and had service on our phones for 6 years. When we went we had absolutely no service. No roaming as well. This was very upsetting to myself and husband because we have family members that we stay in contact with.

My father-in-law is ill and my sister just lost her husband in a tragic accident a few weeks ago and having no service is bad. We went directly to the store and told her we were unhappy and wanted our money back because it was only 5 days we have had the phones. She said she wasn't sure and that we needed to call boost as well. I came home and called the customer service line and talked two different times and either we got disconnected because of Boost Mobile poor customer service or she hung up.

We went back down to the store and she showed us several things that should give us service with roaming. We did say we would try. Went back to Francesville, In for the weekend and had no Service again no matter what we did. I did then go to a Walmart and go back to straight talk. I want money back for the month and also a refund for the 2 new phones that we got that had no service at all where we were. I will not accept anything less. Please give me back a full refund on all the services. I am still waiting for a sim card to reactivate my husbands phone for straight talk so his is still active. We do get some service on his at times where he is but we are switching back his as well. Very disappointing on the service and then the customer service that Boost Mobile employees have.

There are a lot of boost stores in my area and we know a lot of people and will let them know how wrong you all are if you do not give us a full refund on the phones and the month service we paid for. That was $150.00 in all and I dont know about you but to me that is a lot of money to spend with no service where you need it. Please Boost Mobile, get back to me and let me know the status of this complaint.

I have been with boost mobile for 4 years and it's always something with this company.. Weather is not getting calls, data down or failed text messages always something. I bought a brand new phone on June 30th that came messed up out the box when I called customer support they gave me the run a round for weeks and now say that I have to go through the manufacturer to have the problem resolved however boost mobile supposedly have a 7 day policy that covers problems with new phones.

In my case I started calling well within the 7 days and they did nothing but pass me off to automated systems that never lead to any type of help I'm frustrated that they didn't honor their own policy and now I'm either going to have to pay to ship my phone for repair and be with out a phone for almost 2 weeks or just deal with a phone with no back camera that came out the box like this. The supervisors at boost mobile are no help and they act as if they are not concerned with providing quality customer service. It's sad that after 4 years of being a dedicated customer paying my bill on time every month that this is how I get treated.

I went into Boost store @ 3881 River Rd N Keizer Oregon 97303 (503) 991-5664 on 7/1/16 to purchase a new phone @ full retail cost (mine had problems). Took 2 hrs to complete transaction with other people coming in she kept asking if it was ok to help them first since mine would take awhile. I said sure, trying to accommodate. Had new phone for a week, but did not like it at all. Called store & asked the same lady who sold it to me if I could trade it in on a better model & pay the difference.

The phone had been in a full coverage case before I left store, tags still on everything, she said absolutely we close @ 7pm. I arrived @ 6:30pm, she was taking a payment to activate a phone from a customer told me it would be just a moment told her no problem I was the one who called about exchanging phones she said great. 45 mins later (store had closed by then) she finally starts to help me & enters in invoice # & system won't take it as a refund. She calls Boost rep & is told that it had to be done before the refund department closed @ 5:00 & never told the Rep it was actually an exchange for a better model.

She NEVER once said anything about 5:00, Nothing in the paperwork or on the invoice states 5:00. Said she wouldn't get her credit for the 1st phone if she went ahead & did it. But I was welcomed to buy the phone I wanted to exchange for for the $129.99 & I was stuck with the 1st phone that I also paid full retail price, Have a nice day. I am still so upset that I'm seriously not going to renew my service next month or have my family renew theirs. If this is their idea of customer service I want no part of it.

On April 24th at 9:45 am I received an email stating my payment was due in 3 days which would have been the 27th but my services were suspended on the 26th some time between midnight and 3 am. When I called in I talked to two reps that were completely rude and did nothing to rectify the situation they could see the text that was sent and said it was an isolated incident that was most likely a computer glitch then I was asked in these words what do you want compensation for a glitch well I can't do that we gave you your moneys worth pay the money and you'll have service. Needless to say I am a very unhappy customer no one even so much as apologized for the mistake it was like oh well I was even told its not their job to send bills or reminders I should know my billing cycle and just pay. I asked for her name and employee ID number.

I once had Boost Mobile as my carrier but I switched out to join family plan with my family to another carrier. So I had 2 Boost Mobile phones that I had no use for but I gave them to a lady and her child, when they had the phones activated they just put time on the phone and never transferred it out of my name to their names they use my credit card last digits ending 1937 on my Visa card for both their phones that I gave them somehow they got the information out of the phone that I gave them to get access to use my visa credit card without my permission, she has changed the pin number since she made those unauthorized charges.

I want the accounts canceled my money returned to my card and my name taken off the numbers associated to these two numbers. The other number I believe or was before I gave the phones away. Please cancel them out and remove my make and all information involved to those numbers I can't file for lost or stolen cause she changed the pin on it. I'm also sending corporate office a message about this as well as calling first thing in the morning. Please help me with this matter I'm on disability and its my bill money that they used without my permission thanks hope to hear from you soon on the one phone that ends with 0058 might not be right I'm checking now if it different I'll let you know exact number as soon as I find out thank you.

Have been with boost for about 7 years and got the plan for $35.00 a month and in January I made a payment by phone on time for the Amount of $35.00 A few weeks later I got my credit car statement and saw that Boost had charge me $35.00 plus $2.69 making my payment for $37.69 instead of my agreement of $35.00 I was so mad they had taken money without my consent, I then call boost mobile and got someone that couldn't tell why they had overcharge me.

Requested to talk to a supervisor and the supervisor was so lame and gave me the story about taxes been charged.. I was never notify about extra taxes charges neither by phone or by mail. or on website. they just took my money. I requested the corporate office number and they gave me the round around.. Then I looked it up on the internet and no one answers at all. I have been charge already to cycle bills. And have never receive any notice that my agreement of $35.00 had change. I am the only one that I know been charge the extra $2.69. And I am not able to locate no one to confirm the boost mobile corporate office in ca.

My service is still on after it says the 21 was my due date. I complaint to one of your Boost Stores. Bottom line for the past 2 months my husband n I have been paying our bill every 2 weeks our plan is 60.00. Get no answer from customer service everyone gives us the run around. Someone had put us on ur Premier Plan n We cancel. If we continue to pay every 2 weeks I will continue to complaint. Go to 5 on your side for there help.

I purchased 2 phones from Boost in N Wilkesboro, NC on D street. The Manager told me if I could come back in 2 hours she needed to update some things on my and my sons phone. I went back hours later and she was gone and another person there ask me if the phones laying there were mine and I said yes. She said the manager was gone-would not be back that day(3rd week in December 2015) She stated she did not know what needed to be done to the phones?? (they were paid for). I didn't know either she said to leave them and she would call her. The manager had family in the business with children running around and talking with her at the counter.

I was informed that me and my son would get a case for our phones if our bill was paid on time which they have always been. I have been back every Friday and there are no cases for me. I called this morning and was told the manager had stepped out for about an hour and to call back. (the lady I spoke with said she was just hired and she didn't know what to tell me. She stated she should not have been left alone and her being a new employee. I am making a legitimate complaint against Boost and the manager. This hopefully will be resolved immediately. I will not recommend Boost to anyone but I will not badmouth them either.

They charge me for data and I did not get it they took my settings off my phone. They made it so I could to report that is you will be sued. I have my recipe and I reported you to the feds. You people have no respect for your customer. And I want stop until I shut you dogs down. I am going to put you on TV. I am going to market you in a bad way. I am going to call my friend Steve Harvey and get you out of America. We will vote for Donald Trump just to remove you. You are evil. You are thieves. I no you people are no good. I am going to file a complaint with the feds to shut you.

I purchased a $30 per month plan with an LG Tribute 2 September 30, 2015. Everything was fine until Christmas day. I was no longer able to make or receive phone calls or texts at my home. My wife and child, who have IPhones...and Boost Mobile...can still make and receive calls / texts. If I go into town, I can make phones,. My local vendor swapped out phones but still no good. I called Tech Support and was told it was a coverage issue. Why, after 3 months, do I no longer have coverage at my home...but my wife and child who have "better" phones do?

I have been having issues with my phone. On November 11th I was told I would get a full credit due to the towers being down for over a month. I was told that Within 48 hours I would be receiving a call to update me the status of the towers. 72 hours passed and I called AGAIN and I had to have a manager tell me the the issue was fixed when it wasn't. I called again after 48 hours because I was having the same issue just to be told there was never an issue and they couldn't help! Very Unprofessional and a dead end with boost! You can't even trust the managers to help because they are of no use. You get what you pay for! Poor Service reflects Horrible Company.

I was a Clear Mobile customer for years. Clear was closing and transferring customers to Boost Mobile. I had a Clear hotspot and transferred to Boost. I received my Device in Early October. I lost the device and wanted a replacement. I was on the phone with various representatives, I called 9 times. I had an email as receipt for the payment of the device. I had an email for confirmation of my credit card. I was charged $55.00 for one month on Oct 2. My device was activated. I did not have the bandwidth speed I wanted, but it worked. I lost the device in late October. When I called Boost they never heard of me they said. No information could be found. One representative was rude, one was nice, but still nothing could be found.

I have been having some problems with reactivating my phone and I called the phone number for Boost Mobile because I couldn't receive or send pictures from my phone. Now I can. I was told by a rep to use an an android phone and now I can receive pictures and send them. I was told the wrong information by customer service.

I bought a phone on 7/9/2015. Since then phone has been hacked twice. A man us calling me from what is supposed to be my number. It is now 7/19/2015 and my phone is off. I called boost mobile and was told that my account doesn't even exist. And that it was sent to the investigation department. I been waiting to hear from that department since 8am today. It is now 2pm. Did I mention that my bill is paid for until 8/9. I'm basically paying some other person bill.

some identity thieves were able to switch my account from AT&T wireless to boost mobile. Without seeing either my husband, the account holder, or me in person. i in the couple of hours it took to straighten it out to thieves were able to access my bank account & steal $4000. They were likely able to get a new password texted to them at my number which they had. I'll complain about AT&T wireless as well but I think boost and AT&T need to better change their policy when having phone number switch and ask for better ID and/or security code/words that thief wouldn't know.

There's really bad coverage in the Michigan City, Indiana area for the last month. I've called numerous times and all they say is that the problem is going to be fixed. All I know it's that I can't use my phone properly and I'm paying for a service that I'm not receiving-ugh! Maybe this message can get to someone that really cares about its customers.

My husband bought a Boost Mobile phone, paid for it all in cash. He's been in boost for a while when he bought the phone, he never opened a contract with them and he never signed anything stating he has to be with boost for a year with the new phone he bought.

I have an account on T-Mobile and I have my own phone in that company. My husband called boost if it was okay to transfer his number to my account, they said yes. He unlocked the phone and boost told us it was already unlocked and ready to go. The transfer was done though they never told us anything about phone not getting unlocked until a year with boost service has passed.

Now we paid T-Mobile for the transfer service and also we paid the first month bill. What happens next? We can't have this if he does not owe boost anything or any fees for the phone. My husband just wants the phone to get unlocked with no more arguing and complaining. How can we get this urgent help we need???

Beginning on 4/24/2015, I began experiencing problems with my Boost mobile phone, ie., unable to talk, text or access the internet. I called customer service from another Boost mobile phone to get assistance, and the representative, was at best, mediocre in her service. However, we were able to figure out the problem and the phone was made operable again, but for only a few hours. Then the same issue happened again.

We called back a second time, however, on this occasion, the phone number and account were no longer in your data base...it disappeared! I've had this account for over a year, but, now it cannot be found, and mind you, these events began happening after my giving a poor survey rating to the previous customer representative. A supervisor was called to the phone, and we were told it takes 72 hours to investigate this problem, and in the interim, he would call us back with a temporary phone number, until he could sort things out about this issue. He never called back.

So, no service from Friday until Monday. I called Boost back on Monday, 4/29/2015, and spoke with another supervisor who eventually rebooted the phone and gave me a new number with a different pin. The phone worked for most of the day, and then cut off again. So, this problem went on, back and forth, the phone working for a few hours, and then cutting off, until today. It is still off. We (my fiancé, Robert) and I, have been dealing with this "unfixable" problem for six days!

Today, we called, and was left on hold, waiting to speak to a supervisor, and in the middle of the complaint, the phone I was talking on 'mysteriously' disconnected. They did not attempt to call back either. Horrible experience. At this juncture, I don't think there's anything that you can do to restore my confidence in Boost mobile!! These experiences are simply unfathomable for a so called telecommunication giant like Boost mobile. Please, review these matters as objectively as possible.

My name is Skie Watson, and I tried to switch my straight talk services to boost today. I feel that I was treated the way I was because of my color. When I first walked in the store they didn't greet us, they didn't ask how can I help you, they were just talking laughing with each other talking about something that was not work related in they were not trying to assist us at all. I had told him my problem in my situation that I am a job corps student that I wasn't from down here and I need a new phone to keep in touch with my family. I told him I lost my phone and I wanted to switch over to boost. Then he sat back behind the counter and still wasn't trying to help. Only thing he said was if I had an active phone I can switch it over. I said ok but I had deactivated my phone early today because it was lost so I had to call straight talk in reactive.

I had got all the info he asked for less than 20 min. I walked back in the store. He tells me that he have to go do something for his cousin and he couldn't assist me. I don't feel like that's right. He made me do all that to get the info and still didn't help. I begged the man, he still didn't help. I told him that I was switching to another company to boost and he still didn't help. Before I walked off to call straight talk I had ask him can I use their phone to call straight talk. He told me no there phone run off internet and my friend also asked to use the bathroom. He told him they don't have water told him to use the bath room in a water bottle that was real disrespectful. I did not know boost was like that because I had boost before in that was my first phone company and I am very hurt because of the way we have be treated the store is located in Jacksonville FL 1927 Kings Rd #3, Jacksonville, FL 32209

Bought a phone from a Boost Mobile rep. A Motorola. All my phones have been Samsung. Trying to get my money back or a Samsung phone that does not cost $250. Told to go to other store , they won't give me full credit. I am extremely upset and about to go to a completely different store! I am fed up with Boost Mobile treating their customers like second rate citizens.

I have had my boost phone for only a few weeks and I have had issues with service multiple times leading me to call care services. I cannot send picture messages and the internet goes in and out even though I have LTE. They were not able to fix my problem. Very unsatisfied that I've wasted my money on this service!

in my home and phone said I had no internet service. works good at library and bowling alley. neighbor said he did not change password. so some how I am blocked from using it. and he swears it is not him. can still make and receive calls and text messages. if you can call me tonight or tomorrow morning. I would be thankful. as I am leaving to house sit tomorrow night.

My payments are due everymonth on the same date! I have been paying every 30 days. I recieved a text message on 1/12/12 to "make my payment on 1/18/12 if you have a plan change please pay one day early only this month" I didn't have any plan changes I'm on the unlimited plan. On 1/18/12 I was shut off at 1210am had to go out at 1am & buy a card to put money on my card. I contacted boost & was told I had a plan change b/c I had my 6th on time payment in December & it changed my plan to $40 from $45. It was a PRICE change & not a PLAN change.

I talked with a care rep. and he gave me $2 for my service being shut off on it's due date. And put in a work order to show my ontime payment. Then two days later BM emailed me stating they are sorry value me as a customer & will get it fixed to show the on time payment. 3 Weeks went buy & I looked at what day I'd be due on (17th now) & guess what....THEY NEVER DID FIX MY ACCT. TO SHOW THE ON TIME PAYMENT!

I called to see why not, I was told that it was denied...mind you i was already apologized to & recieved and email stating it would be corrected. Now BM won't show me as on time for that month. The supervisor i spoke with agreed with me that the text BM sent is confusing & he has never heard of this "type" of issue. He offered me $10 & I denied it, it's not about the $ it's about the principal BM wont' correct what they said they would correct. I then asked him why does the text not state plan &/or price change. And he tells me that they are working on that....UMM he just told me "hes never heard of this issue" so why would you be fixing this?

Hmmmm one word LIARS I've writtne corporate in Irvine, CA showing the emails, filed a complaint with the BBB in Irvine, sent formal complaints to BM Cust Care. Now they call me 4-6times a day & when I pick up they hang up!!! Have you had the same issue? BM is doing this to alot of people, it's clear what they are doing isn't right! I love my service & my phone/plan I've been a customer for 5years. There is NOTHING in their "fine print" about this & BM knows it! Fight them & they will fix it!!!

2nd complaint still no reply we spent bout 500.00 at boost store with phones plus plans these phones have been problem after problem. We took them to boost store they cant fix them or your techs.we have been customers for 5yrs and this is the first time i been thinkin bout switching cause this problem.i still got recept we spend alot of money with yall and never had problem till now.we just want these replaced with new phones not refurbished.

we just are not trying to get new phones we will gladly turn these n if u will send new one cause we have to use these on daily basis. Its the zte warps 2 of them bought at same time we r very unhappy please help us thank u joshua thats 2 zte warps and we not even counting the 20dollar cases we got its the phones.

On January 16, 2013. I called in to boost customer care and I am very aware now that a new policy was I guess, altered for your boost customers. I had an emergency and needed 1 day of credit added to my account. I was told the company needs to deny credits do to a policy change made at the beginning of the year, January 2013. The representatives name was Mila ID#14635. That was probably a lie told to me that this is even her actual representative ID # because the supervisor, who is suppose to be a truthful representative of Boost Mobile, lied to me saying, he was the only Supervisor in the building.

The reason I spoke with the supervisor in the first place is because the rep replied to me with "if I have an emergency call the police", I truly do not believe this is the way ANY representative of a company should represent the company. I feet very disrespected and I felt the representatives of your lovely company were extremely inconsiderate and rude as well as uncaring to my needs and talked to me, unlike the professional way I'm used to any business speaking to me. I have done, customer care work as well as secret shopper work and I'm VERY experienced with good customer service as well as VERY bad.

I grade the customer service I received today, extremely terrible, with he exception of, Luis ID# FN788144, Luis was highly respectful spoke clear and slowly so i could understand, and he was very considerate of treating me with respect the way I would expect a MAJOR company like BOOST to treat customers. After rep. Mila ID# 14635 told me to call the police in case of an emergency, and she was being very sarcastic about it, I asked to speak with her Supervisor, Who wasn't any less rude. He then got on the phone and began to tell me lies, such as he was the only Supervisor in the building, I asked twice and he replied again with the same lie.

I went to a Boost mobile store in El Centro, Ca on October 27, 2012. The store located on the corner of 4th and Orange street. Me and a friend went to get information about getting service through Boost. We walk in the store and we were not greeted which didn't bother me until a Mexican couple walked in a few minutes later and was told in spanish by one of the employees that they would be right with them.

About 20 minutes pass and we were still waiting because their was only one person helping customers. The other employee was on the computer. Another mexican couple walked in and the guy on the computer attended to them right away. I walked to the desk and told him we were next and that couple had walked in after us. He continued to help them first. I had seen enough and told my friend it was time to go. I think this type of behavior towards customers is rediculous. We decided to take our business elsewhere and will be advising friends to do the same if this is the way African Americans will be treated.

I had my phone stolen on 10.31.12 I Went to radio shack in Kerrville Texas where i bought my phone the following day on 11-1-12. I told the employee that my phone was stolen and that I paid for phone insurance when i purchased my phone. Now that my phone is stolen i was told that there's nothing they can do cause the insurance does not cover stolen phones. I was told later that the insurance i bought was radio shack insurance and not boost mobile insuance.

I was never told by the employee that there was a choice of insurance i could purchase. I was led to belive that this would cover all and that it was the only insurance to purchace. Now I was told I have to buy a whole new phone and open up another account with boost mobile. Is this boost mobile policy. If it is I will let other people know about boost mobiles practice and the Radio shack store which provides its service for boost mobile. I am one unhappy boost mobile customer.

I have been trying to activate my galaxy rush that I bought online since march 9th. I was going to use my old virgin mobile number on the new phone. In porting the number someone made a mistake and I was told it was going to take 24 hours to fix. I waited the alotted time and then I was told it would be 48 hours. Again I waited the alotted time. When I called back a costomer care rep said it was done and preceded to activate my phone took my monthly payment and said it was done.

My phone still didn't activate I was told that she put in the wrong DEC numbers on the account so someone made a new account with the right numbers which in turn locked the phone number and DEC numbers for the phone. Everyone I have spoken to from boost mobile since then has told me that they will fix this problem for me and it will take 24 hours. I have made tickets and spoken with supervisors and managers and they all say the same thing it is now march 18th and I stilldont have a phone

I purchased a Sharp Aquos Crystal phone on-line. I received my phone on 01/19/2015. My phone would not stay on so I call customer/tech support. I was advised my phone was defective and I needed to return it. I received authorization to return phone. Authorization number RA9113386. I was advised once phone is received that I would received a full refund. I called today and I was advised that I can only received a $13.00 credit due to me having the phone for 10 days. I advised the person that I did not have the phone for 24 hours. I have paperwork that shows I mailed the phone on 01/21/2015 and your warehouse received it on 01/23/2015. I want a full refund for my phone and my monthly service.

I bought a refurbished transform ultra phone. I found out the phones have been discontinued. Since I found out that the phone has been discontinued I have a problem recieving calls, calling out and internet. I pay for the unlimited service and they put a limit on my internet usage. I have problems getting online cause the internet is so slow it drops me out. Its not right I pay for unlimited service on calls, text, and web and cant get calls, text, or web and cant recieve any. When I call all I get told is that its the towers and hopefully it will start working soon. I am being ripped off and I know there are other customers who are also getting ripped off and I am talking to an attorney about filing a lawsuit against boost mobile

I was at your store at 121 e 75th st ,the clerk for a extra $5 added to my $55 payment,I told him no this is a boost store $55 is all I should pay. The clerk said I must be on section 8 then called me a dike, I was so angry I called his mother a dike, so he came from around counter and got in my face as to asalt me then a costumer came in the store he backed up and told me to get my dike broke ass out of his store. The lady told him he can,t talk to people that way. I told her him wanted $5 extra payment for his pocket, she left saying she was not going to give him $5 more either and we both left. He is charging extra for his own gain & being rude. What can be done about that he,s cheating people.

I have the ZTE warp, and it does nothing but freeze and reboot every 5 minutes. This is my 7th phone from Boost, and they all SUCK! the transform ultra was alright, so was the Marquee, but the ZTE WARP is crappy. No wonder people are giving up on Boost and switching. If i send my phone in for a different one, and that phone has just as many problems, you can forget having me as a customer, and i will spread the word about what a rip off Boost is, and you will go out of business, thats for damn sure!

Im so upset ! I expect better from boost ! I needed a new phone and I have had boost before, and I loved it so why not again. Well I can tell you why! So upset, I bought the ZTE warp, I HATE IT since the very first day I brought it i had problems, The phone always shuts down on me!

The ZTE warp phone doesnt even have a vibrate i had to download an app, it is the phone is beyond slow and it couldnt possibly be me because i have hardly any apps, also something with the charger, the ZTE warp phone does this weird thing (I charge my phone on my laptop) so when i charge my phone and have the laptop charger in at the same time the phone will go bizzark and press crazy kinds of buttons and wont let me enter my lock pin so im stuck out of my phone. everything always force closes, and my calls are always drop.

I expect better from boost and this is just horrible! its time for a new phone and im looking at the cricket iphone or the boost samsung galaxy s2 , now I really need you to straighten things out and respond and help with my problem. Thanks boost i would love to use your service again dont let me down please reply back.