Contact Budget Cars Corporate

My complaint is Budget at St. Louis International Airport trumped up charges of $590.00 and charged this to my Capital One Card on top of the $485.00, for a total of over $1000.00 for a 5 day rental!! Ridiculous!! I already prepaid the $485.00 when I booked the reservation!! I had to call Budget to follow up on the matter and still the false charge has not been refunded! The car was dirty, smelly inside, dog/cat hair in the back window area, small insects flying around inside the vehicle and the ride was like a banged up car!! Worst ever experience!! Budget didn’t even reach out to follow up on the matter!! Love ❤️ Social Media to post my experience with Budget Car Rental!! Will never use this rental service again!!
Denise Johns

I will be filing a complaint with the BBB, I turned in my undamaged vehicle then almost a month later I get an email indicating there was windshield damage, the car was checked and looked over by your representative and my receipt was provided indicating no damage because there wasn't . I supplied copies of my receipt showing no damage indicated via email to your ERS billing center and then called, yet you refuse to yield on the plan to bill me.The car was returned in the same condition it was in when I rented it and any charges to my credit card from your company beyond what I paid for the rental is fraud, it took almost a month to find damage, how convenient that you found it when I was no longer there to verify that it was or wasn't damaged.

I rented a car from Dave Lyle Blvd in Rock hill SC on July 12, 2019 for five days I was asked to initial the contract which I did and he handed me the keys to the car no walk around with me. I proceed to get in the car and notice the windshield cracked and the seats were stained. I brought the car to my destination which is less than 10 minutes and decided to take pictures of the car which was of the cracked windshield and soiled seats. On Tuesday July 16, 2019 I returned the car before 4 pm with a full tank of gas. I waited for Dwayne Deans for about 10 minutes while he sat and I could see him to finish his break to wait on me the security gentleman I asked had to go get him he proceeded to go outside look at the car then came in and went through his file cabinet and said there was no report on this car and I would have to fill out an accident report before he could take back the car. I did not fill out a report because I didn't do any damage to this car. I was so angry I called and talked to Bernice case ID 29052523 and emailed her the pictures of the car she was very pleasant to work with. When I return home I will be contacting an attorney to cover my rights. I would like a response to your decision by Friday the 19 of July.

Rented at Salt Lake City airport. when we return the car the total bill was twice as much as I thought. Talked to the manager he gave me a discount of 23.87. I explain to him when we picked up the car the person doing the paper work mislead me to think my insurance was not adequate. So I signed for their insurance. If I knew before hand how much more the rental was going to be I would not have accepted their insurance. they never came out to inspect the car when we picked it up. I feel they should have given me a round about estimate of what total cost was going to be before taking possession of vehicle. Cannot find an 800 # to call and speak with someone about this.

The worst rental company I ever dealt with !!!!! Avoid them like the plaque!! Gave me my discount , but at the rate of the "free" upgrade. Not my problem if they did not have the size car I requested. What a SCAM ! This rental at Piper Ave In Trenton NJ is just plain terrible. They did not even help load or unload our bags when boarding the shuttle bus. Fine way to treat a disabled senior !!!!!! Filthy shuttle bus also.
STAY AWAY FROM THIS RENTAL PLACE !!!! Go elsewhere !!!!

I rented the car Tuesday 6/11/2019 from the Costa MEsa, CA Harbor Blvd location and on Tuesday night/ and Wednesday, the malfunction light went on and stayed on.
I brought the car back after 24 hours as the person behind the desk said it would reset.
When it did not reset, I brought the car back again and the woman said to ignore the light. I asked for the manual and said when I googled it, it said NOT to ignore a malfunction light.

When I asked for a new car she directed me to go over to the airport and offered no help or attempt to rectify in the way of compensation or credit whatsoever.
I WANT TO RETURN THE CAR BUT DO NOT WANT TO BE CHARGED. I rented a car two weeks ago for a week and did not have this problem, but at this rate, I NEVER WANT TO USE BUDGET AGAIN.

Can you please help to take the car back and refund me my money in FULL.

Extremely unhappy,
Jessica Anne May
949-792-1224

on the 5/18/19 I rented one of your cars my reservation was for a Chevrolet Impala he downgraded me to a midsize car all because I cancel several reservation after rates went down ,he told me that I had multiple reservation @different budget he was screaming I tried to explain to him my reservation was only at that location he disputed me .he said if I ever cancel any more reservation he would not rent to me I Will have to go someplace else he said it was my fault because I didn't get that particular car that I put in for. far from the truth he did the same thing to me last year he is prejudice I didn't know it was against the law to cancel reservation we been you all customer for many years he told me his name was Terry he has giving me a hard time I should be compensated for all of the hazard Will you please take a look into this situation Thank You

Rented a car at Fort Lauderdale, Fl on April 2nd. The dirtiest car I ever rented. I should have returned it. When I returned the car on MAY 13TH, I left my house keys attached to the rental car keys. Your people cannot find my keys, how can they be lost if they were attached to the car keys? I filled a lost report with no results. Your people just do not respond to customer problems.

We picked up our rental car Friday May 3rd at the Concord NC location. We had asked for a compact car and had been upgraded online to an intermediate car, no smoking.
When we got to the counter the guy was rude and told us his computer system was a pain in the ass. He then told us he did not have any cars and we would be moved to a Jeep Renegade. We had been in line for almost 40 minutes at this point.
When we got to the jeep, there was a dent on the drivers side, the car was dirty inside and out and smelled of smoke. We should have walked back in and refused to drive it, but we were in a hurry to leave so we took it. I took it to the car wash and paid $10.00 just to be able to see out of the windshield.
The smoke smell made both of our allergies trigger and it was miserable.
When we brought it back we told the manager about it being dirty and his response was "we don't have a way of washing the outside here" he acted like he could care less.
We were very disappointed with the service we received and will never use Budget again.
Lisa Holshouser

I've called Budget like 5 times for a receipt and have yet to receive a copy. This is preventing me from filing my voucher to settle my government charge card timely. Can someone please assist me???? My rental agreement # 184070073. My number is 918-306-0932.

Please send to the following email. ladyp77@icloud.com

I know you have certain hours of operation but I at least expect if it’s pouring raining outside you can let the customers come in at least and sit down until you open, it was only 6 minutes away. Have some kind of compassion. Debit Card policy needs to be explained much better on the website prior to a customer arriving and getting denied. I think you should just have a set amount and hold the funds until you return the vehicle.

Budget Harassment Complaint Department,

My name is Dennis Fox. My address is 2676 Becky Thatcher Rd. Muscatine, Iowa 52761. My phone number is 563-260-4802.

I rented a car in St. Thomas at the Cyril E. King Airport. My Booking number was 47497588US5.

I landed and picked up my car at approximately 2:15 PM on January 29th 2019. Upon completing the paperwork, I proceeded to the parking lot to get my car. The car had major damage all the way around it. I returned to the check in counter to report the damage. I asked the agent to come and look at the damage the car had. The agent at the counter told me not to worry about it and to take pictures of the damage. I took the pictures and departed the airport.

I returned the car at approximately 2 PM on February 10th. I took my contract to the counter and asked the agent to come with me outside to verify the damage. She refused do look at it. I asked what I was being charged for the rental, She told me it was on my agreement. I confirmed that the charge was going to be $1109.02 and she agreed.

On February 12, 2019 my charge card was charged $1109.02.

On February 20, 2019 I received a phone text from Kristy from Budget St. Thomas. Phone text came from 407-470-2194. She sent two photos with the following comments: “would you please tell me about this damage. When, where, how etc.”

I replied that “ this car had damage all the way around when I picked it up. I deleted the photos after the visa credit card that I used was charged.”

On the same day she replied “Would you please see if there is any way that you can recover them.” She also replied “I was in the states since the 7th. Going over everything now. I pulled your slip for the rental. Shows only upfront bumper damage. Will pull the previous.”

I replied on February 20, 2019 “we will try to recover them.”

She replied on February 20, 2019 “recover your photos. Thanks.”

She sent me another text on February 20, 2019 at 1:04 PM “I’ve gone back a couple of more rentals and neither of these dents/scratches are reflected on the slips. Let me know as soon as you are or not able to”

On February 20, 2019 at 2:38 PM I had the photos that I could access recovered and sent them to her. 11 photos all taken on the 29th of January before I departed from the airport.

On February 21, 2019 she replied. She wanted more photos. She wanted photos of the hood. I told her that we had no recovered pictures of the hood and that we didn’t damage the car.

I received more texts from her that I am willing to share with you. March 11, March 13, March 14, and March 21.

I am tired of being harassed by her. Always by text and no phone calls or e-mails.

I would like a call from you to discuss. I am willing to share the pictures with you. The car should have never been rented out due to the excessive damage.

Thank you,

D

I rented a car in palm springs calif march 9 to march 16. At the time of the rental I told the clerk that I had a car rental policy that covered Loss Damage Waiver. He charged me any way for LDW at $17.00 dollars a day, a total of $119.00. I feel that I deserve aa refund. Every time I charge
my rental by American express the the policy is added right away. My rental agreement is 223216836.

While visiting Orlando, Florida, we acquired a one-week rental from Budget. We were told that their cars had transponders for the toll roads and if we wanted to turn it off there was a switch under the dashboard. There was never any mention of a hidden access fee which would be automatically added to our credit card when the tolls were posted. Not only is the access fee more than the tolls, you are billed for the number of days on your rental, not the number of days you incur tolls. This is a very deceptive business practice. Additionally, before leaving the airport we could not find the switch that would turn the transponder off. We grabbed an associate of Budget, in a Budget uniform, who also could not figure out how to turn the transponder off and therefore told us the car probably doesn't have that option. Again, your people can't tell me how to turn it off, you don't mention the access fees when discussing costs and contracts, and then you bill me, after the fact, for days that I didn't incur tolls. E-tolls gave me a $11.85 credit, but said they can't refund the remaining $7.90. The entire amount really should be refunded due to this completely deceptive business practice.

We rented a mini-van in October in CA. We lost the keys and called budget to tell them. They gave us the address where we should have the van towed to a budget location near where we were staying. We called Nationwide to file a claim and for the lost keys and the tow. They towed it to the location given by Budget. Also we had it returned a day early and should have been reimbursed for that and we were ready to pay our deductible or fee for the tow and lost keys. Then our insurance company's tow truck called and said that the budget location we were told to tow it too was old and shut down. I called budget and they said, oh no problem we will come get the van, our fault. I said thanks and take care.

Then 3 months later we get a bill from their billing service (Viking Billing) for more than $2,600.00 !!!

There was no mention of our lost keys at all, but they charged an administration fee of $150, $875 damage, and $1,600 for Budget to tow the min-van and from it being left in an impound lot for a week. I called budget and their Viking billing service, but they decided to defend their obvious FRAUD no matter what I said. My insurance company is negotiating with them and I have to pay our $900 deductible, instead of just a lost keys fee of $150 or something. So we decided to just pay the $900 deductible to make this a closed case, which was the agreement amongst all parties. Then Viking Billing out of no where billing decided to demand the administration fee of $150 from us also, while Nationwide is forced to pay the remaining balance for the fraudulent tow, damage and lot fees. This was the worst case of fraud by a huge company with no accountability. My insurance company said that they will sue and take advantage of the situation if we decide to fight it and the best thing to do is just pay the deductible to Nationwide and they will cover it for us.

In our non-fraudulent minds we should have received a refund for a 1-day early return and we should have paid for the lost keys fee as our insurance Nationwide, handled the tow. THE END, but not so fast.....Budget apparently gets away with this kind of fraudulent lying and uses Viking Billing service as their bouncers. This company needs to be shut down and sued, but I'm just a special ed. teacher with a family and no money and time to take down this giant corporation that steals money from it's customers. Stay far far away!

My complaint has to do with the return process. I returned my rental vehicle over a week ago (DEC 15 2018) in Jacksonville NC. I have still not received the receipt. I have called budget a total of 6 times with regards to this matter and have been told each time they will email my receipt to me, I still have not received it and therefore I am delinquent processing my travel claim through the military. ALL I WANT IS MY RECIEPT emailed to me: kris.h.clampitt.mil@mail.mil please email my receipt

respectfully,
Kris Clampitt

I've rented from budget in winter haven fl, and the last 3 times were not good, the 3rd time the car was dirty, tape on the doors were black the person in front of me refused the car I took it because it was a one day rental for me.The next time the car smelled heavily of smoke and I called to report it so as not to be charged for it and it took forever to get the car because the guy was busy arguing with a lady abut extended fees. while we waited and heard every word. This last time I waited again while he waited on every customer ahead of me and then having me wait while he talked with someone on the phone for awhile with me there and an appointment time waiting patiently. So when I bring the car back after 4 days I'm told its filthy but there not going to charge me I asked what the problem was and I was shown where the front driver side had grass and dirt from getting in and out of the car since it rained yesterday, and we were at the soccer fields I wanted to take a pic to send in but figured shed show her butt and charge me if I did. Just a note I refuse to rent from this place anymore as to the tasteless attitudes and lies I've actually witnessed them tell other customers on the phone about other rental companies that I have rented from and no it not to be true.

I rented a car in Tampa, Florida. What should have been reserved on my confirmation were 2, awful choices. So, I upgraded. I got a Nissan, Sentra and it was no better. The car should not have been driven by anyone. I called 3 times regarding the issue. The car was so loud, that I actually thought the engine was having some problems. My daughter and the three other girls also noticed the loud noise coming from the right side of the vehicle in the front door towards motor area. Hard to tell exactly where it was coming from. I called three times about the issue and was switched around to so many people. The last person couldn't even find me in the system. I will never rent from budget again. My friend, who also came to Florida for a college visit with her daughter had the same problems with rental, not getting what was reserved and had to upgrade. Ridiculous. To be so far from home and to have to have issues with not getting what you were confirmed to have.

I have been renting from Budget Rent A Car, since, 12/2/17, while my 2007, Buick was in shop. I was told to get rid of it. I had it towed to another place that said it would cost me $4,000.00 to repair which I do not have. Both my husband and I were laid off in 2011 and we had to in 2012 go back and forth to Rehoboth then Newark. We are now living in Rehoboth, my mother passed away in 2015. I had to take care of her since 2013, and could not work. We were to claim Bankruptcy and gave up our house. This is the reason for renting the car for so long. I would pay once I signed the agreement. It would never clear until the end with the bank. 1) 12/2/17-12/9/17 $154.56 2) 12/9-1/6/18 $727.67 3) 1/6-2/11 $759.01 2/7-3/7$687.96 4)3/7-4/6 $587.16 5) 4/7-5/7 $622.03 6) 5/7-6/7 $612.21 I called main office for a special early before, 6/7 at least three days and was afford $549.09 Reservation# 800621284VA. He was an older man who said I could pay over the phone. I told him it is a few days early. He said it did not matter. Just take the care back when it is due. The day I was to return to get the paper work, I saw on my debit account another payment taken out, 07/06 for $612.21 which bounced by debit card/checking account. I went to the bank and got a letter showing two payments and went to Budget and was told the pre payment changed the agreement of June-July $612.21. So, he saw the payment of $549.09 and deliberately took the $612.21 out of my debit card. I spoke to Daniel Ochoa who advised me to scan or take picture and once her receives it will credit my card. It still does not show to the main company, because Budget, here in Rehoboth, pocket the money. Daniel never received all the papers. Instead it went to Mario Mo, from Email Customer Service who stated $50.00 was not charged. I sent all pages of all agreement from the beginning. So, this $50.00 was not a problem wherever he saw that. I have had other issues with this location, but that is not important. The major one is being told he saw the payment of $548,09 and still took another payment out 07/07/18, $612.21 which bounced my debit account and fortunately when the late fee was going to add from the bank, Ralph got his Disability Social Security Check in. I sent another copy again to Daniel Ochoa and no luck. Then I went back to WSFS and sat almost until closing the regular person would not even see me. Later I was told to sit where the phone could be heard. That person was so busy and did not know the story. She took control and spoke to someone who gave her the payments. That person did not give her the last payment of $612.21. All the payments that I do goes to the main company, but not this one, because it is a second payment for 07/07/18-08/07/18. The representative from the bank said the same thing the first one said who did the letter of the two payments and all of the statements. That she should charge me for this. I left and went to a different WSFS, Millsboro, DE. I saw Derrell Williams, NMLS# 1750259 and went over everything. He called he explained was given the phone to explain again the reason they do not see the second payment is because the Rehoboth Budget pocket the money. I explained the conversation with Daniel Ochoa in getting the money back. Instead of faxing the information of proof he emailed it. I told him that was what I was doing. He was better off in emailing the info. He wouldn't listen to me. He was told I would receive the $612.21 in three days. It is three days and it is not on my debit. I am on a program for oil and now I am off the program with a $60.00 late fee, because I was to pay. We both are on Social Security and my husband can not work, because of Congestive Heart Failure and other complications. I can not stand long, because of no meniscus in my right knee. I still have not gotten the surgery. I need the $612.21 placed back on my debit card. You can contact the bank, Derrell Williams, 302-360-0020 to get my debit info or any other proof you need. I need that money of $612.21. I will be returning the car back either 08/6 or 7th. I have to call them. I will join the Senior Center to get rides until I can save up the $4000.00 to get my car fixed. I spent a total from Dec 2017, to Aug. 6, 2018 $5,309.89. I do not have credit now, because of giving up the house and showing the bank of a letter from the cancer doctor my mother needed 24 hours care. She passed away in Aug., 2015. I have gone through (3) Attorneys regarding the will. The siblings fought it by saying she was not in her right mind. The siblings now own the house and can live in here until I die, but they are not paying any repairs, insurance, taxes, or any bills pertaining to what an owner is to pay. This is my last change so please call Derrell Williams if you need anything and have it faxed to you. 302-360-0020 dwsilliams2@wsfsbank.com. I was told I would receive the money in three days. I have not received it. My next step is to go the Attorney General's Office, Department of Justice. My phone number is 302-278-7077. I have bills that need to be paid and this caused me to go off the program for the oil and got a $60.00 late fee. I have my mother's golden retriever who needs her hair cut that I was planning to do, but could not. I can not attach an image to the complaint, because I do not know how. Please contact Derrell Williams at the bank. He will know how to do that.

I had a reservation for a Ford Fiesta or similar for today (June 28) to Sunday (July 1). My confirmation number was 37550264US3. I understand that things sometimes happen and not everything always goes well. However, my complaint is not that my reservation was not honored (which it wasn't). My complaint is the attitude of the two men at the counter. I walked up to the counter and stood in line. One person was in front of me. And another agent was "caring" for another customer. When the person in front of me finished the agent just immediately turned around and walked off without saying a word. He went out the back door and did not come back. I stood there waiting. Nothing was said. He just looked at me, turned around and walked out. I wasn't sure if I should wait or get in the other line or what. I stood there waiting. The customer with the other agent finished and I looked at the agent. He didn't say anything. I waited for an awkward amount of time and then asked him if he was working. He did not like the question and became defensive. There were only about three customers in the entire area. They were not busy. I began to angry myself. I told him I had a reservation and asked if he could help me. He asked my name and then told me, "you know you have a smart car, right?" I didn't know what a smart car was so he showed me a picture and told me that was all they had and that if I wanted a car that was my only choice. He then asked, "Are you going to be going on the highway?" I said, "yes." And, he said, "well you'll have a problem with this on the highway but it's all we've got for you." I went to Thrifty next to them and received a radical contrast in service. They were over the top. It is in your best interest that you check into that particular office (the one that the shuttle goes to from the Phoenix airport). If you look into that office and if you do your due diligence then you will fire at least two of the people working there. If you do not do that then you will have more people with experiences like mine seeing these two men as expressions of you. So, first, Budget did not honor my reservation. If you overlooked something or something got lost in the shuffle no problem. That happens all the time. But I am a professional conflict manager who works with people all over the United States. These agents had no clue about that but they did not care about anyone in front of them in any way at all. Tell them that you have decided to deal with this conflict with a particular customer who is going to do some quality assurance and teach them how to deal with conflict. When I show up we will see if they recognize me! However, you would need to be prepared to pay a hefty price because my fees for Budget just went up considerably!

I picked up my rental car from Ronald Reagan Washington National Airport on Tuesday, March 27 between 5-6 pm. I received a gray jeep, which was very dirty on the outside, and smelled like the inside had been shampooed that day. Since I had been traveling all day, I went straight to the hotel. The next morning, when I started the jeep, it smelled like there was a skunk in the vehicle as the smell of shampoo had left overnight. I have a very busy work schedule this past week and had no time to turn in the vehicle for another one, especially with the heavy traffic. During my time in the DC area, it rained. After the rain I had to clean the windshield, but there was no windshield wiper fluid. I am overly disappointed in my experience with Budget. My fastbreak # is SC564B. I would give the rental agreement number, but cannot read it, as the copy they gave me is illegible. I am returning the vehicle on 31 March 2018.

I was budget insurance client, and before I changed to another insurance I lodged a claim with budget insurance regarding the windscreen of my car which was cracked. The budget consultant said I should take my car to glass fit in Rustenburg which is what I did. Rustenburg glass fit fitted the new windscreen but the problem is it was throwing the wind on the lefty side of the car. I lodged the complain with Glass fit and they said I should bring the car for it to be re-fitted, and that's what I did. The car came back with the same problem and it seems to be throwing a lot of wind now. Your urgent help to this regard will be highly appreciated, which might bring me back to your insurance.