Canadian Tire Complaints Continued... (Page 4)

I was at the store in Surrey, B.C. around noon on Friday October 10th purchasing a few small items for a contractor I had waiting at my home to complete a project. I went to the self serve and as I was going to pay, mt twenty dollar bill must have got caught on something and ripped on the corner. The attendant told me that the machine would not accept that bill and I'd have to use another. As I had no other bill I asked if she could just ask a cashier to exchange it for me so that I could just pay for the items that were already scanned. She went away and came back with another lady who informed me that they would not accept that bill. It was only the corner of the bill that was torn, no serial numbers affected, the tear fit perfectly in place with the other part of the bill and I had both parts which was torn in front of the attendants eyes as I was scanning.

I then told her that I had worked in a bank and it was legal tender and asked to speak to someone higher up. By this time a crowd was gathering and she came back with some guy (didn't even resemble a store manager) and told me they would not accept the bill and I'd have to pay with credit if I had no other cash!! I then asked if he could give me a piece of tape so I could attach the two pieces or if he could at least staple it together for me so that I wouldn't lose the two pieces which he refused to do and handed it back to me.

I have never been so humiliated in my life - the "customer service" goes beyond words. The young man involved in this incident should have been immediately fired (and would have been by most institutions) My husband and a few of my neighbours were devout customers but along with myself, will never shop there again.

I am telling everyone I know about this incident and they are appalled (even the people in the line up at the time). No wonder Canadian Tire is getting a bad reputation in our area.

While being made to wait for more than one hour for a simple tire repair, I had the need to use the washroom. I was shocked to see that the faucets that had been broken at least a month ago, had still not been fixed. After washing my hands, I tried to use the air powered hand dryer that was not working a month ago, still wasn't repaired either. This is unacceptable for a company the size of CTC.
Then came the biggest shock...the bill for the tire repair (was told it was a small nail). Cost: $44.75. No this is not a typing error...$44.75 for a job that should normally take no longer than 30 minutes. We use this store because it's closest to us here in Newmarket. But, after this experience, I will never shop at this store again. I will shop at a store that cares about it's customers. I am also seriously considering cancelling both my Option Mastercards, which I use on a daily basis.

On July 4th, 2015, I took my VW Jetta (2011) to Canadian Tire Auto Services at 1875 Hyde Park Road, London, ON N6H 0A3, and asked for oil change. A few days after the oil change, my wife and I noticed an oil leak that covered a large part of our garage. We took our car to the dealership and they said the mechanic who changed the oil did not seal the oil plug properly so they had to fix the problem and in the process lost the oil and had to change the oil again. But we took pictures of the oil leak from underneath the car which clearly shows the plug is leaking and we also have pictures of the oil leak on our driveway and garage. We took the pictures and our complaint to the manager (Simone Crowley, Auto Service Manager, Tel: 519-660-8473). She consulted a few people and talked to the dealership about the problem and called us and said she is going to offer us a half price oil change for the lousy job her mechanics did at Canadian Tire. I told her I want a refund for the oil change and did not accept her offer of half price oil change as I have lost my trust completely and will never take my car to Canadian Tire for oil change. I would like to talk to your managers at the department that deals with complaints such as this.

Went to but the Magellan RoadMate RV5365T-LMB that was advertised in the local flyer (CT # 35-4036) only to find out that it has been replaced with Magellan RoadMate 5375T-LMB. I wanted the features that the Magellan RoadMate RV5365T-LMB comes with. Its replacement doesnt have the same features .I went to both stores in town and revived no satisfactory answer ."Its a corporate problem not ours " was the answer I received.

I missed 2 payments on my card due to being out of the town. When I got back, I paid 7 thousand off in 5 weeks and over paid by 6 dollars. It's been 5 months and have not gotten my 6 bucks back. In that 5 months, I bought anther 8 thousand worth of good at that store. You sure want your money but when it comes to giving money you owe back, it's like pulling teeth. It would be nice to reinstate my card with a low credit but no loyalty.

I purchased a master craft welder for my last yr in august, used 2x then stored for winter. Last week went to use and after several tries to get power attached a meter to discover no power was generating . so i searched for days to locate the receipt with no success. i then proceeded to contact every local Canadian tire to ask for help repairing the item, i was told no because i have no receipt they also told me i was eligible for a exchange as it was under a 1yr exchange warranty if i had a receipt. OK I know i messed up i lost the receipt so now i am basically out so much money on a item i deemed to be reliable and backed up by Canadian tire. I want a repair i don't want a new one as i know i messed up losing the receipt. seems unfair as obviously its your brand not like i picked it up at Walmart. Every location basically stated i am a liar because i don't have a receipt , thanks for you awesome costumer service and concern. I will never buy anything from there knowing if i accidentally lose my receipt i am a idiot in your eyes.

Store: 330 Coventry Road, Ottawa, ON K1K 4S3. I have been a customer of Canadian Tire Auto Service at Coventry Road in Ottawa, ON for 5 years now. I have been storing my tires there as well, and go there twice a year to switch winter/summer tires. Last year, I dropped my car off at Canadian Tire at my appointed time, and when I returned two hours later, my car was still in the parking lot. When I talked to a customer service rep, they apologised and got the tires switched in 20 minutes. This was obviously an inconvenience, but was dealt by the CS reps. Last night (22nd of April, 2015), I had another appointment at 6. I had confirmed with the person on phone that my tires will be found and ready and that I wouldn’t have to call back to make sure my tires were found and ready to be changed. I went in the store and talked to a person called Kervin. Kervin was quite patronizing from the time he opened his mouth. I don’t know much about cars, and he asked me if I wanted some add on, and when I said I didn’t know what they were, he sighed and explained them to me looking really frustrated. I ignored that, and asked him if he knew how long it would approximately take. He said it’ll be done when it’ll be done.

Me and my partner roamed the store with our 10 month old daughter for an hour. We came back to ask if there were any updates and Kervin said he’d take a look. He looked for our paperwork, peaked in the garage and said that the car is being worked on, it could be on a test drive, or being brought in, or being brought out, it’s hard to know. He then said, and I quote, ‘you should know that we are REALLY busy, and that we don’t LIKE to keep cars here, as soon as your car is done, we WILL bring it out. We don’t get any pleasure from holding on to cars’. I didn’t say anything back and went towards the washroom, while he laughed at me, and made fun of me with a customer who was waiting for something. He told the customer how people think we like keeping cars, and how people don’t understand that. I didn’t say anything, but I think it’s amazing that a person who works there didn’t know where my car was. And I have never had Canadian tire take my car out for a test drive after a tire change?

Anyhow, another 40 minutes go by. At this point, we are at an hour and 40 minutes into our wait for our advance appointment tire change (tires that were on RIMS). My partner went to ask what was happening, and this time spoke to David. David told her that they were having a hard time finding our tires. He was very apologetic, asked how he could help. My partner just asked him to take our car off the garage (it was in the garage this entire time, Kervin just didn’t bother finding out), as our daughter was pretty cranky by this time. David apologised and said he would do that. But then he came back in 5 minutes and said the tires were found after all and if we’d like that tire change. We said we did as they had taken off the winter tires anyways. David also gave a 25% discount, which was a nice gesture., but frankly doesn’t change the fact that we were treated so poorly. It also doesn’t change the fact that Kervin stood right there the entire time and didn’t apologise to us to giving us incorrect information.

This has happened twice in a row now, and honestly, I expect to be patronized and treated poorly at the Canadian Tire Auto Service centre. Last night, however, was next level. Kervin was rude, patronising, and downright mean. He stood there the entire time while David was figuring things out for us, and never once apologised for his attitude. I can’t take back this experience, and I would have done more if my daughter wasn’t with us. But I will take my tires out, and will not bring my car back to Canadian Tire. Nobody deserves to be treated like this.

I went in for a diagnosis for chugging, hesitating engine. I was told that the diagnostic analysis came back with codes for "misfire". So, I asked what this meant for me in regards to solutions. I was told I needed to replace spark plugs, wires, ignition coil, and likely the timing belt. I told the front desk that I had JUST replaced the wires and plugs within 6 months and had the dealership replace the timing belt last year. I was then told it was probably the ignition coil. I decided to leave my car with the shop and investigate further with the dealership (Hyundai). They suggested it was NOT the ignition coil and, If anything, was probably something much more minor. The dealership tech advised I go with the wires and plugs.

I purchased the wires and plugs myself and asked that Canadian Tire install these parts. They did so to the tune of $250. I could NOT believe the outrageous charge for wires and plugs installation on a 2000 Hyundai Accent. This should have taken, 30 minutes - 45 minutes (If not incompetent). I voiced my disbelief in the rationale for the charge which was explained to me as reflective of a 2 hour rate.

I bought battery last year here with a warranty but Canadian tire next finds false reasons not to warrant it.. The battery loses it charge.. They falsely insist that I spend a 1000 dollars first and replace the oil, spark plugs, wiring, ignition system etc as it might, note might be draining the battery.. they are too dumb to be expert mechanics as advertised clearly.. they thus want first hundreds of dollars for them learn how to fix my car, Pontiac Montana, so to find all the problems.. I also had an alarm ringing and I asked them to fix it.. but they could not find the problem, charged me to learn first how to fix it and all they did next is pulled out 2 fuses.. for $230 dollars? Pulling 2 fuses for that amount is absurd, ludicrous. Posted on the net next too.