Clinique Complaints Continued... (Page 2)

I have used Clinique for 10 years having been inspired by the natural fresh look Clinique demonstrates. Sadly over the years the products are reducing in quality. The super balanced foundation half full. The eyeshadow smokey eyes after a month cardboard coming through. The lip liner the end of the stub when hardly used and the mascara empty and dry. I am a busy lady a full time teacher but felt strongly to write this. I hope my comments are heard because I feel very unfairly treated your items are high end brands and this is an insult to my hard earned money. Clinique products are very poor and sadly I feel I need to choose an alternative now after they have ignored my feedback.

I purchased your Clinique Beyond perfecting foundation and concealer, With a free gift bag. When I went to use the foundation I found out they gave me the wrong color. I drove back 25 miles one way so I could get the right one. I said they could return this one and give me a few samples so they will not have to open the new bottles. Tina from the Brookfield sq. branch in wi. told me I need to return the gift bag before they could return it. I said I was coming back for a facial in Sept. and I would purchase it then. I already tried on some of the things in the bag. She said no! I exchanged it for another with out knowing if it was the right color. I called a day or so later to talk to Ann the manager. She also said No! I told her I was the one who was inconvenienced here. Also, tried some of the products in the bag. Ann said that is ok we take back anything. I have never had such disrespect from a employee at the Clinique counter. I have been going there for almost 25 yrs. They can have the bag, but I will find a new foundation at another counter at Boston store. They have many others. Tina and Ann need to take a class on harassment because that is what they did to me.