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Write for Us Dollar General Complaints Continued... (Page 3)
124+ reviews added so far. Upset? Call Dollar General corporate: 1-877-463-1553No Reviews
Moultrie Ga 31768
Dollar general in the Sunset Plaza! I’m very upset I was mistreated by an employee a cashier she was ugly to me and I am beyond upset about this whole situation . I’m a good regular shopper up there at this store and I would like to see this cashier gone. She got an attitude because I was buying that last of the 90% off brown dot blankets and she refused to sell them to me . She flat out wouldn’t explain why ——the blankets rand up 90% off but she tried to change it in the register but it wouldn’t change so she flat out told me that there is a problem and I will not be able to sell you these blakets im sorry!!!! No ma’am I just left the dg store across town buying me 2 and 4 at the Norman park 31771 store and yesterday 2 at the tyty store! I know the blankets are on sale and I’d like to buy them ! I need the district managers number so that he can straighten this all out . I have plenty of money and I love a good deal at dollar general but I purely hate uneducated employees who refuse to do their job. I deserve better than this dollar general deserves better than that!
I live really near a dollar general so I'm there 3/4 times a week. I pay my phone bill and my mother's there and have for at least 2 years,i purchased 2 dg boost cards and twice a month I simply take the cards and tell them my amount and they ounce it in, see its a card that I reuse so I don't have to keep buying new cards,been doing this 2 years or more, well today I went to pay my mother's card and the girl didn't know how to do it, then she told me the other lady working has been there even less time than her so she was no help either.so I was forced to buy a card above the cost of the payment cause that's all they had a 50$card but only needed 35$so I stood there and she tried and tried and after awhile I succumbed to buy the 50$card and I said that they should know how to do that or at least a way to solve the problem. So the one girl did say yes it's our card and you can get a payment inbetween 10$ up to 99$ but she didn't know how after I made that comment the other worker who I wasn't even speaking to got extremely loud with me and said no we can't do that and I responded I've did it 2 times a month every month for at least 2 years then she sasses back I don't care what you did we don't do that amount. Then she got really snotty and was trying to invoke another customer to prove she was right, I'm just telling you it's wrong we ain't doing it,at this point I was shaking so bad it took everything inside of me to simply walk out so I wouldn't walk down to her and let's just say it would've been extremely ugly and possibly bloody!So for a employee who hadn't been working there long about a month cause she was new hell I was actually there the night she first started working.She surely is positive about company rules. I did not appreciate how she raised her voice and made it a point to invade our conversation and being extremely cocky. I know this isn't going to do much but at least I know I tried, sorry for typing errors I'm on my phone instead of laptop.. The store I'm talking about is in Salisbury NC located at 5150 US-601 (highway 601)..
I have been a regular customer at the Sunsites AZ store. The assistant manager is usually there and is never helpful and is always quite rude. She seems to be this way with any staff member that is working also. When she is at the register ringing up customers, she is always on her cell phone talking and ignoring the customers. Also, when she is not at the register, I have seen her at times sitting on the floor and her attire is totally inappropriate. To explain this, she sits on the floor and over half of her butt is hanging out with a big tattoo in the middle of it. This is very unbecoming and disgusting to see. I would think that this company would not want this sort of bad service and inappropriate appearance. She is totally unprofessional. I will not shop at this establishment while she is still there. I will take my business to the Family Dollar store. Thank you.
I went to the Georgetown,SC store and your advertised item of the 15 pack Pepsi the mini ones were never delivered to the store! Bad public image to advertise something and not have it .
The cashier that works there is very rude. She eats behind the counter and when you are standing at the register she acts like its a bother to get up and help you. Today 1-10-18, went in there and she is talking on phone about sex.
Nobody needed to hear this. Very unprofessional. The store number is 12552. Don't know the girls name but she was the only one working this morning. Thank you.
First we had to put up our own fence to keep the Dollar store trash out of our yard because they wouldn't enclose their dumpster and everyone dumped their trash there until it overflowed and naturally it was blown into our yard ( which i had to send in a complaint about that to get something done about the trash) then just when things began to settle down about their trashy store and things went a little smoother, they start soliciting for toys for tots which is a good thing if done right and i give my share to children's charities but its my choice as to when and how much i want to spend and i do not want to be insulted, at the check out counter, into buying an item from the store to give to toys for tots. If it's a store policy then it's a win win situation for the store as the customer is solicited to buy a toy from the store which earns them more money and they get the praise for the charity too. I decide to visit other stores to see how they handled the toys for tots and they didn't try to pressure me into buying a toy so i feel like i was targeted at this one. Now the store is no longer a convenience for me as i don't go back there anymore.
I just visited Dollar General Store #1752 in Fort Worth, TX and I have never been as insulted and offended in all my life! Upon entering with my children in tow, I wasn’t not greeted as per the norm in any retail setting, instead I was TOLD, not asked to leave my bag with my personal belongings at the front! Not only did your employee insult me in front of my children, but in front of a full store as well! I have never known there to be such a “policy” and do not appreciate being stereotyped! I will NOT spend my hard earned money where I am insulted and not given the same courtesy as several other patrons who had bags as well! I will be contacting the Corporate Office and sharing my experience on every review board I come across! This company has forever lost a customer in me and I will definitely NOT recommend ANY of my friends/family patronize this business!
Today I needed to reload my prepaid card at Dollor General store #00736 1326 Red Bank rd Goose Creek sc, 29445 on 2017-11-18 at 17:13:20 for $223.00 the cashier scanned the greed dot card and swiped my card to load the funds to my card and handed me the receipt. I waited for (3) hours and no funds were made to my card. So I called the store to ask why hasn't the process of the funds be loaded to my card, the cashier told me that it was nothing she could do and to get in contact with my card provider which I did, I then preceded to ask her if she loaded the funds correctly and again she made a rude statement that I should call back tomorrow to speak with someone about the transaction the completed and hung the telephone up in my face, not giving me any answers of why the funds are not showing on my account. I was completely not satisfy by her representation, or customer services. And now I've been online with my bank and here it is 2:05am and no activity or pending loads or noticeable of her transaction.
I visited the Dollar General in Akron Ny on October 14, 2017. The store was a mess. I was not greeted by the cashier when she was cashing me out. Also, one of the store employees was wearing shorts. I worked at a dollar general and I know none of this is store policy. One of the best dollar general stores is the location in Corfu NY. I hope to never visit the Akron location again.
I was denied service because I had my service dog. The lady at the place on Military Highway in Norfolk, VA said I had to have "paperwork". First off that is a HIPA violation and second a violation of the ADA. I do not have to provide "paperwork" whatsoever. the lady sited "insurance" so I want to see that so I can present that to my lawyer. Hopefully I get a response but not banking on it. Terrible to even assume.
I usually excuse all the mess in the store when I shop but this time it was impossible. The store looked like it had been trashed ! Merchandise was hanging off the shelves, scattered across the floor on all isles. Half unpacked boxes blocking access to the isles ect ect ect. I had to roll over clothes, blankets, flowers to move across the store.....
When I checked out , the only employee in the store, was talking on her cell phone with a friend ! What is going on ?
I don't think I'll ever go back. You have lost a goo and loyal customer ! shame on you !!!!
While loading my prepaid Visa card at the dollar general in Mayo FL the cashier took advantage of me being distracted by the woman behind me. I loaded 400. On my card and was given back my receipt which I just stuck in my wallet and left. Bout 35 mins later I began getting text messages from my debit card letting me know my balance. The cashier had kept my card and stole every penny that I had deposited and then some. Come to find out she has done this to others. However I have pressed every charge that she can be charged with. They r still investigating and dollar general has her still working. SMH she should've been fired right then when the law viewed the tapes. I have an attorney retained now and hopefully will get some Justice.
I have complained 2-3 times bout dollar general store in Vernon tx#01726, that store is a mess nobody wants to stock anything they have not stocked cat food in a month I have ask them even left a note no good.The manager hires so many people and they do nothing I drive to other dollar store which are bout 35 miles.They need to all be fired even manager,and the employees &manager park their cars right in front of the store where customers suppose to park.Linda
My complaint is with your store #435. The store is always messy with stuff in the aisles. Also, customer service is lousy. None of the employees in this store is happy or courteous to the customers. The manager seems to be miserable and unhappy. I love Dollar General and have been in many stores that are very customer oriented and happy and everything is in its place. This Dollar Generals Customer Service and organization is the worst one that I have been too.
Thank you for your time,
Lori
I went to the Cherry Valley AR store #11806 on 12-12-16 around 9:50pm. When I parked, "Lisa" an employee was standing IN the front door ( not to the side or in a designated smoking area but IN the front door) smoking and rolled her eyes at me and told me in a hateful tone "hurry up because we're locking the doors in one minute." I knew what I wanted and told her so on my way in. I got my items and went to the check out.
When I arrived at the checkout, "Lisa" who was still IN the front door smoking told me "we have to tell everyone that because if we don't they'll be in here till 11:00!" My receipt shows that I checked out at 21:55:53. As soon as I walked out of the store "Lisa" locked them behind me. My receipt # is 890715636104339521121921919413432612221137. I tried to report this on your survey but it wouldn't take the # on my receipt. I believe "Lisa" is a terrible representative for your company.
From the moment I parked at your store she gave a manner of unprofessionalism and rudeness.
I went to dollar General tonight I had a 100 bill and the lady said we can't break that all we have is out holiday money. I am sorry but you still have two more bank days to get your holiday money I am sick of going in there and they never have change to break a 100 or even a 50 dollar bill. They need to have change all the time.
I went into Poteau, OK store Saturday November 19th and there was only one person working and the lines were very long and I had to wait a long time. The cashier informed us that she was alone and she was sorry for our wait. Even though she was polite I do not find it very professional not having enough employees there especially on a busy weekend. I do like shopping this store bit I rather go to the store on Broadway now because at least there I don't have to wait so long for service.
I had bought 3 Pepsi 2-liters and 3 Mountain Dew 2-liters and they were all flat in taste. I was very disappointed because i bought them for my son's Birthday Party. All Dollar General Could say is im sorry. I was wondering if there was anyway that pepsi company may be able to make this right with me
Recently visited dollar general in Milliken, CO. Worst store I have ever been in! It was filthy, trashed, disorganized. The screaming music was so loud you couldn't even carry on a conversation. There was so much stuff on the floor you couldn't even get a shopping cart through the store. The clothing section was the worst most of the clothes were on the floor being stepped on and drove on by carts. It was so bad I turned around and walked out. Very disappointed.
Dollar General, your customer service related to acting as rental agent for Rug Doctor comes far short of other agents! Shame on you! I rented a shampooer that was out of order. Taylor your manager refused repeatedly to refund my rental fee. I wrote to Rug Doctor and was advised most agents refunded rental when unit did not function. You took hour of my time seeking resolution on phone with Rug Doctor, Hour transporting and working with Technical support to try to get unit working. Rug Doctor was great to work with. You, dropped the ball big time Dollar General.
This is not a complaint. I did not know how else to ask. I am unable to walk any distance at all. No matter I was just wondering if it may be possible to maybe add at least. Two wheel chairs with baskets for customers like me who love to shop in store but cant for physical reasons please consider it.
I purchase several items from Dollar General today while I was out of town visiting my mother grave. I stay in Murfreesboro, N.C. And this store is in Bunn, N.C. I stopped to purchase artifical flowers to put on my mother grave and some more items. I brought 2 packs of foam plates for home use. I thought the clerk had given me all my bags but when I got home I realize he did not. I was so disappointed with his services. He wasn't that nice. I called the store after I saw I did not have my item. He said he was sorry he thought I had everything. Then he said he came out side to give me my bag. I was outside looking at the flower to put on my mother grave. Very displeased with this store services. (Christian) cashier. He needs more training in customer services.
One needs to be very careful with the products used for babies and I am glad to find quality products at Dollar General. Went to purchase diapers and skin care baby wash and some other house hold its. Dollar General is the best place to shop for such things which doesn't compromise on quality. Reliable and trust worthy products being sold here. The staff at Dollar General were also pleasing and helped me in my purchase. A section that covers products under beauty,kids,food,pet food,toys,household items and many more only at Dollar General. Shopping has never been more enjoyable before until I came across DG. I would definitely go there in future for my needs and recommend DG to others as well. Great going and keep up the good work.
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