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Domino's Pizza Complaints Continued... (Page 3)

555+ reviews added so far. Upset? Call Domino's Pizza corporate: 734-930-3030
20

Made a order on line and was called by staff to say that the were not taking online orders. Called about 3 hours later to place a order and asked were they still not delivering. The young lady on the phone was real rude and started humming on the phone. I asked several times about delivery and she said nothing. Then she finally screamed in the phone no delivery cause we aint got no driver and hung up the phone. very poor service.
20

The owner Steve, doesn;t send out w-2 as required by law, he gives them to other people to take to the former employees, He also offers an $1000.00 incentive when hired but has not ever paid it out. Checks are always late, they won't set up direct deposit. When asking for copies of documents they won't provide them.
You can contact me for more details/documentation at Michelle Thomas
20

I got the wrong order and the person is using foul languages telling me I’m not getting my money refund back and to do whatever I want to do!
20

Ordered on line. Did not get what I ordered. Guy at the store said “well I guess you hit the wrong button, because this is what the order said”. Told him I didn’t want that pizza. He kept saying “that’s what you ordered”. I asked him if he was willing to lose a good customer over $7.99 and he just shrugged his shoulders. Took the pizza out of the store and put in trash bin and left. If I don’t here something from this complaint, I will assume Dominos is always right and customer always wrong. Won’t bother you again.
20

Ordered 2 salads and 2 subs also ordered a pizza never got the pizza and the subs were not done and said was brown and no chicken was on it
20

I ordered roughly about 4-5 orders on 12/07/2021 at the Vinton 8093 location for a work function. When I spoke to the employee on the phone who I placed my order with, I mentioned that I would like one order around 5:30PM and the other sometime after 10PM that night - they said no problem. When the order arrived at 5:30PM, I signed for the order and tipped the driver $25 for BOTH deliveries, including the 10PM one. Since this is a work function, the company would not approve me giving a $50 tip. Therefore, I signed the 5:30PM ticket and put $25 as the tip and I received the ticket for the 10PM order, but I did NOT write or approve anything for that order (the tip).

I'm not sure if the young man was confused, but I was over charged for the order of $120.86 - there should not have been any tip added to that order that day. Below is a breakdown of what was ordered:

Order #1 - $56.37 + $10 tip = $66.37 (No problem here)
Order #2 - $61.16 + no tip = $61.16 (this was a pickup - again, no problem here)
Order #3 - $168.91 + $25 tip (for orders 3 & 4) = $193.91(No problem here)
Order #4 - $120.86 + no tip as it was included in order #3 = $120.86 HOWEVER I was charged $145.03

Therefore, I am asking my credit card be refunded in the amount of $24.17 as I did not authorize Dominos to charge the difference. I called the store about a week or so later when I received my statement and spoke the the GM, Joe. He said he would get me in contact with the district manager and took my information to pass it along. He told me that this person would reach out to me via email, but I have not received it. If I missed it, I apologize, but I have not seen a credit on my card either. Then, I forgot about the issue as life continues to happen, but when I realized today that I had still to hear from anyone, I called the store again. This time I spoke with someone named Arland. He told me they could not help me because it was too old and that I needed to contact corporate to help me with that. I did mention that I was told that already, meaning someone would contact me because that is what Joe said, and I hadn't heard from anyone, therefore, I called back.

Would someone kindly reach out to me to resolve this issue? and my name is Christina Taylor. I look forward to hearing from someone in a timely manner.

Christina Taylor
20

Tried to order at 9:45 but they refused to take any more orders even though they close at midnight. Total lazy bullshit.
20

Why are the dominoes in Baltimore county have such horrible service?Every time I try to call the Essex store on Eastern avenue they never pick up! I tried the Domino's on Harford road, ordered a pizza online. It was a timed orders. Came an hour and a half late. it was for a party, hence the timed orders. I canceled the order upon delivery a $35 + order. Talked to the manager, they said it was going to be refunded. THAT never happened. Domino's has totally lost my business! for all of Baltimore county Domino's can't believe how far their service have lowered!! I doubt that this will even GET A Reply.

Betsy Keener
443-600-7869
20

2 bacon ranch sandwich was made poorly there was no bacon just the fatty part of the bacon I was very disappointed they were the worst we have ever eaten from there
20

I ordered the 5.99 for two on January 2, 2022. The service was ridiculous. I asked for delivery. 2 hours later I still didn’t have my food!!! I tried calling and couldn’t get through on the phone. Finally after 2 hours the delivery person called and said they were 2 minutes away and meet them outside. Okay Eieieieiei. The pizza was hot, but the cheese was thick and not melted. For my trouble Dominos said my next pizza would be 50% off. Big deal they do that anyway. Completely unacceptable!!!! They emailed me. Not a happy customer. Thank you.
20

I put gate code in my online order now the driver could not get in because my Spanish isn't good enough to say # in Spanish. I want my money refunded and the manger in of the store my order was routed to to be retrained to give the drivers all the information on the order. I ordered because it raining nonstop. There is no reason why that driver should not been able to get in the fault is been not the drivers
20

I ordered from my local domino’s and never received my pizza
I called all night long and never received an answer
I waited All morning long the next day just to see if I would get a courtesy call Or anything and that never happened
I finally called back at 3:48 pm and was placed on hold for 30 mins b4 I hung up the phone
When I called back the manager did apologize but she told me she couldn’t provide me with a refund because of an Apple Pay account number she is asking for that Apple says is encrypted
But I paid with my debit card just using Apple to check out but it’s to my chime account and not my Apple account
Long story short I have been a customer to this store for years and I and appalled at this situation never ordering from domino’s as a whole ever again !!! I just want my money back.
20

I ordered the large 2 topping pizzas with the two liter drink and a bread side. The two pizzas I got are not what I ordered. Instead I ended up with two nearly supreme pizzas with everything except what I ordered. I called to see what the establishment could do and they were very irrational. Denying any resolution to the issue.
20

We order from Domino’s pizza on Martin rd in Huntsville Alabama and have never been so disappointed in a pizza. It was just bread. Literally no sauce or cheese. I mean none. Now my husband won’t order from any Domino’s locations.
20

I placed an order at 6:04pm on Sunday November 28th. After an hour waiting, I called to find out about my order. I sat on hold for about 10 minutes. A nice young man got on the phone and I asked what the heck is going on? Where is my order, he explained he is alone and is trying to get the orders out...then he tells me it will be another hour can you come pick up, I told him I couldn't, no car right now...over the past several months this is not the first time. I believe this will be my last order through dominos, I think I am finally done.
20

domino's never has either any drivers working or none at all. Placed order at 245 pm came out of oven 309 pm Then food never left store until 326 pm, didn't arrive until 340 pm The store lies on times, I watch the clock. Not good for almost hour on delivery and food is cold.
20

I’ve been ordering Pizza for our school at one particular location since more than 10 years but recently since 6 months this location is giving us very hard time and they are very rude, not delivering on time and stop giving us school discount which we used to get since 10 years. Several time I requested and told manager but he is very rude and talk very rude and said we stopped giving discount which I know he gives to other school but to us he is not giving and said this how we are. We order at this location because they are very close from our school and other locations I had call they said it’s not in our range. We used to order almost 100 pizza per month because of our children’s birthday but I am not ordering here just because of this manager’s attitude. This location is at Plano street is Communication.

I would really appreciate if you take this request seriously and take some action.

Please call me back.
20

I called yesterday at 230 pm and they said they have no delivery
This evening I call about 7 pm and the phone has a busy signal
The dominos pn highway 280 phenix city al
20

The delivery driver was extremely rude to me. This is the same guy who a week ago put my food a good 10 feet from my door and never knocked. There is no telling how long it had been out there and it was cold by the time I realized it was out there. His name is Benjamin and he should not be doing this if this is how he treats the customers.
20

I order on a regular basis and I'm having trouble redeeming my rewards and unfortunately I tried calling the dominos that's closest to me and they couldn't help. I tried to order online for 30 minutes.
20

The food took 2 and a half hours to get here and was freaking cold when I got it. Worst pizza place I have ever had!
20

On September 18th I ordered a pizza. My pizza was delivered COLD! When I called the store to complain I asked to speak with Ryan who had prepared my order. I was told he was making a delivery. That did not make any sense to me. I asked to speak with the manager. She identified herself as Mavloyn. I told her that my order was completed at 4:23 and did not leave the store until 4:45 and driver made 2 additional stops before delivering my pizza. When I complained to him he just laughed and told me to call the store. She just replied the driver had to make multiple deliveries. I told her my pizza was cold and she did not care. When I told her I was going to call corporate she replied OK. I have been ordering from Dominos for a very long time and I have never been treated like this. REF CASE ID: 5261997.

The restaurant was located at 5647 Treaschwig Rd, Spring, TX 77373. 281.645.4443. I was given a case number an that was all. Nobody has contacted me. I replied to the email with the case number 2 times and nobody has bothered to respond. I have been ordering from Dominos for over 40 years and I have NEVER been treated like this. I also feel with nobody responding that your company is blowing me off.

Michele Di Masi Jr,
6435 Fallengate Dr.
Spring, TX 77373
832.928.5608
20

Put a order in on line for two steak subs and cinnamon rolls.ended up getting one sub with steak and cheese on it the other just bread and nothing else.called the store witch is 5 minutes away and was told from the manager he knre busy before eating and didn't have the phones on us.he never left a message so we didn't know who called.we got charged the same price for a sub as we did with the toasted sub roll.was never told at delivery that we had a problem and the manager was very rude poor businessw the order was wrong tried calling once and got voicemail.we we
40

Are Domino's pizza sizes getting smaller?
Because every time I buy one of your pizzas its size is less than advertised. Today, Wednesday September 29, 2021 I bought a 14" large pizza that seemingly looked smaller, so I measured it -- and, as seen from the enclosed photo, the pizza was indeed smaller. 14 inches are equal to 35.56 centimeters, but as seen from the photo the pizza is approximately 33 cm, or about an inch shorter. I bet you will try to explain the fact that the pizza was smaller due to the heat shrinkage, but when using proper heating temperature a 14" pizza should not shrink more than one quarter of an inch.
Alexander Doychinov
20

I order the same thing hot wings with extra sauce and when I called to ask them for extra hot wing sauce she said she couldn't so she didn't upstanding me and then she said she had to charge for extra sauce and come to find out she chagered me for a dipping sauce and then when I called to complain the guy wanted to disagree with me and tried to blame me and all I wanted was for them to fix's the mistake and he would rather say well that how it's going to be!
0

I ordered a free 2 topping pizza at 5:55 p.m. The tracker said in oven at 6:01. It has been 1 hr 15 min. I called the store, NAOMI said "we've been running behind 1hr to 1 1/2 hrs all day. I said well what stage is my pizza?? She said I dont know..and it went downhill from there. This location has never gotten an order on time. I am going on every social media site and warn people about the lack of customer service, unprofessional behavior and advise to order anywhere BUT Dominos. I live on disability and now my money is tied up for 3-5 business days waiting on a refund. So i cant order anything else. Further the REASON i ordered was because i had SURGERY on Fri and do not feel like cooking. This is outrageous!!
20

Dominos pizza on mes on road in Cumberland is awful. Charged me twice. Woman gave me such attitude about it. Kept talking me to call the bank. Extremely rude was along her questions. Then told me she was putting a note so I couldn’t order again and hung up on me
20

I ordered a large thin crust meat lovers,pizza,the crust was burnt and a order of chicken wings,was supposed to be honey barbecue and the sauce was hot.
20

This describes my last two visits to the dominoes pizza located on corner 3rd and gst chula vista CA 91910. Order pizza and salad for pick up. Placed order, when I was informed order was ready for pickup drove to dominoes they handed me my pizzas and a bag with my salad. I get home and theres no salad dressing. So I call dominoes and tell them about missing dressing the employee says whats the whats the big deal most people have salad dressing in their fridge and if I didnt it would be ok if I wanted to drive back and get the dressing I paid for. I could understand that response if the dressing was free. But dressing atleast at that dominoes is an additional charge. When ask ti speak with manager they responded with im not the only customer they have and that he was to busy to come to the phone. I dont know what other people expect when they order food from a restataunt. But if I order food and each item has a price that I have to pay then when Im handed my order I expect it to be complete. Just as the payment is worth the dollar amount is represents. Thus my salad dressing should be included since I have paid for it. As I continued to call back not satisfied by the service being given someone finally decided to deliver my dressing I guess they got tired of me calling. That was the last time I told my self I would frequent that dominoes since I have had previos incidents like pizzas not being made as ordered things missing like salads or dressing when using delivery. I guess its really is my fault because I cntinue to go back thinking it might be different. The definition of insanity right doung the same thing and expecting a different outcome. Well this really is the last I go there but before I wanted to share my final experiece at dominoes. I order ppizza and salad online and following dominoes puzza tracker it informes me my pizzas are ready ive expressed I want curbside so itthen me that it shall be brought out in no more than two mins or pizza is free. So pull up hit the button saying im here and the timer is on. There is also saying if anythong wrong call manager phone # right there ready for anyone to call. Like that is supposed to fix anything. Its now been 20min ive been waiting, does that mean I get 10 free pizzas it was 1 for 2mins so 20mins hmm. I now decide to call someone answers says hes put me on brief hold . He never came back , called again put on hold this time didnt even tell me just stated putting me on hold. Been over 40min multiple calls still no food has appeared as I continue to wait outside. Then finally try to get my order by walking up, they tell me they dont have an order for me . I said the pizza tracker said my order was ready. Then they said oh its not done yet. This is like 45mins after pizza tracker ssid it was ready for pick up. So they funally hand my order no appolligies for the extended waiting no thanks for waiting no nothing. I even thanked them after they handede the food. That was something they didnt earn. Any way that will be my last time at that dominoes maybe at any dominoes,cant imagine anywhere being worse. They dont even care how they treat there customers well im not one of there customers anymore.
20

Ordered a large pizza and hot wings last night. Food was horrible. Tasted liked it was not cooked all the way. Had to throw it in the garage
20

I am concerned about health issues. When I arrive at 987 Edgewood Circle store in South Lake Tahoe, CA, the garbage can was upside down and garbage was strewn all over the place. Had to ask Domino employee to pick up garbage. She was the only person on duty that day. Later I came back to get a pizza. The same employee prepared my pizza without gloves, no mask, and did not wash hands from previous pizza order. When I addressed that with her, she stated “we don’t need to do any of those things”. I wasn’t surprised because she was young, not informed, and whoever trained her did a poor job. Her attitude explained how oblivious she was regarding my concerns. When I went home I trashed my pizza!
Then I called the store, spoke to the Assistant Manager, Emily, who was very helpful and professional. Most of the people who work there are young folks who really are not well informed about speaking with customers and answering customer questions. The staff would not give out the General Manager’s phone number and finally after my second attempt and explaining the situation I finally called Anthony(General Manger) who left me a message but without a phone number. Again I called and spoke to the Assistant Manager, who really should get a General Manager position, because she was the only PROFESSIONAL person in that facility. I made many calls to Anthony who never returned calls which is why I am filling out this form. I also understand that Anthony also has two other stores.
I am a nurse and I focus on COVID, cleanliness especially when preparing food. Had Anthony returned my calls, I would not be calling the Health Dept to make them aware of this situation. This is a major health issue, and most of this staff are totally unaware. I hope you can resolve this issue with the Franchisee, otherwise that store should be shutdown and closed!
I would like a response to this complaint and your plan moving forward!
20

Friday night I made an online order. After 2.5 hrs my sister went to the store just to be told that they do not take orders before 5pm and weren't delivering but, didn't call to inform us of this. Then Saturday night my father ordered online for pickup at 6pm. When we arrived to pick up the order not only was my dad charged. But, we were told that they never got the order and when we asked to place the order in person the manager replied, " you guys can get the F out" I've ordered from this store for 3yrs without ever having a problem. Until now. The charge on my dad's credit card was never put back so he paid for something we never got.
20

I ordered 2 pizzas one for me the other for company that was visiting, it was awful very bad,, I thought maybe it was just me,, but they also thought so but didn't want to tell me ( wanting to be polite) but to this day they still joke about it,, and talk about that horrible pizza I got them,, it's embarrassing, but I liked to get them often, since then I havnt been able to bring myself to ordering again and I dont think I ever will,, it's been over a week, I'm mentioning it now because, I'm thinking about what to get for dinner and Domino's would of been my choice but because if that horrible pizza I can't bring myself to order again cause I don't want a pizza like that ever, I told them I even paid extra to get them extra cheese they laughed and didn't believe me they said it tasted like there was no cheese on it,, I said I know,, don't k ow why there's no way I was the only one to complaifor that time if they made other pizzas like mine then there has got to be other complaints this site is horrible I can't read what I'm. Typing it's super light, the words are too light to read, so you may have alot of typing errors since I can't see any of it, Cheri cristinziano
20

I tried to call Domino's Pizza and was on hold for 15 minutes then I ordered online and when I saw the water print it out it was wrong so I went to the location and told the unkempt Pizza Guy if you would fix the mistake and he said it's already in the oven I said I know but can you fix it he said it's already in the oven" yelling"! And I said well can you fix it oh, and she said I guess I'll eat the $4, in the rudest way possible! Proceeded to sloppily throw my pizza together and when I got home it was still wrong! So disgusted with this experience!
20

As I placed an order at he Morehead store the claimed t was fifteen dollars then a five dollar delivery charge I'm right cross st and charged 22.60 for on large pizza once the delivery guy came the box was wet pizza taste like soap as well. Store number is 1416 if anyway possible please step up and figure the problem I like dominoes but feel if this is professional way I will never eat there again or anyone this did it for me. I ask that if ya need any further question contact me by phone ty.
20

We ordered by phone at 5:10 pm today, was told it would be about 35 minutes, the Dominos app showed order delivered, it was now 6:15 pm so we called the store again and they asked what our address was AGAIN, this was after we had given it to the guy that placed our order 3 times, while on the phone they said the driver just walked back in with our order, so at 7:25 pm we finally received our order, we have Pizza Hut, Marcos Pizza and others close to us, if no satisfactory response this will be the last order ever from dominos
20

On June 18 @ 10:28pm I placed an order by phone for a medium pepperoni pizza I was told that it would be 40-50 minutes(this was acceptable) after 65 minutes had passed I called to see if the order had gone out.I was told that I would have to come in and pick up my order because the number the driver had was wrong and when he called he didn’t get an answer so my question was “Who gave him the number” you had to have given him the number from the Caller ID, the same number that I’m calling you from now, because you didn’t ask me for my number… so why should I have to come in and pick up my order when the “mistake” is clearly not mine. She responded I don’t know but my manager said you would have to come in and pick it up, I replied I ordered it delivery for a reason so you can cancel that order…she said yeah right I don’t know what that meant but it was very bad customer service the whole experience especially for a loyal customer
20

Grace dominos 11:04 Friday night 24-72 hours refund I spoke with who said they were the manager and complained after an hour of waiting for my delivery I received a text it was on the way a little over and hour later it came the driver told me he had 5 delivery’s before mine and he was sure my food was still hot at this point didn’t even want the food! My kids were fed something else and in bed I spoke to that person was told she was sorry and had my receipt in her back pocket and she would give me a full refund it was never refunded to me but I got an email about a free pizza went to use it tonight and didn’t get it free I’m very upset and this is the reason I stopped ordering from here when it’s my kids favorite place to get pizza and if something is not done I promised my kids I’ll never order again from domino’s and will let everyone I know how bad of service I received that night after it was a reward for my kids and I had to let them down!!!
20

Domino's has a buy 2 (or more) items for $5.99 deal. If you want a specialty pizza, it's $3.00 more. When I add $8.99 and $8.99, I get $17.98. Tried it on three different calculators just to make sure. Came out $17.98 every time. But when I ordered on their website, using that coupon/deal, the charge for the two pizzas was $19.98. I had committed (to family) to buy the pizzas, so I went ahead with the order, but I'm definitely going to let everyone I know hear about it.

I have included a screenshot which shows both the price advertised and the price charged on the same page. So who is getting the extra dollar per pizza? Their web designer? The CEO? This is the kind of thing that companies end up paying out big for in class action suits. I don't have the time or energy to file one, but some lawyer with nothing better to do could probably make a bundle. If you know one let him/her know about this.
20

Ladysmith Virginia the minor that took my order was really rude I was talking to my grandson who was really loud I told her stop hush up the girl told me to hold on came back took my order was laughing and joking then hung up; I went outside left phone in the house came in noticed dominoes had called me back so I called the manager David told me the girl said I told her to shut up I asked to speak to his manager he told me well I don’t know what for her name is Jennifer and that’s her daughter you was talking to so nothing will be done. So I want the highest available person to address this issue because I spend to much money at Dominoes to have someone being rude to me. Thanks
20

Dana Null denied me and my children food and hung up on me
20

Tonight was the worst experience I've ever had ordering from a Domino's. I placed my online order and was called a minute later by an employee who asked, " Do you still want to order because the estimated delivery time is going to be over two hours and not 25 minutes as the app had estimated." I spoke to the manager Marlen who reiterated the same information as the employee. I told her this was completely unacceptable, but I was willing to pick up my order since I'm 5 minutes away. I told her I wanted my delivery tip refunded, which she could've adjusted, but no, she decided to void the entire transaction, and she also tried to charge me again when I showed up to pick up my order. I told her to show me proof that she voided the entire transaction, and that was absurd; she was trying to charge me twice; she pointed at a screen that was too far for me to see from my vehicle. She should have had a receipt ready that said Transaction Voided; I told her I obviously could not see the screen she was pointing to from where I was since I was sitting in my vehicle at the pick-up window. However, I also told her I would take her word for it– but I was still submitting a complaint to Domino's. Upon hearing that, Marlen then unprofessionally handed my husband our debit card back, then said, and I quote, "I'm NOT DEALING WITH THIS!" She then RUDELY handed the pizza boxes to my husband and slammed the pick-up window shut; like a child! So rude and unprofessional for a MANAGER.

I expect not to pay for this awful experience, and I hope the manager, Marlen, gets reprimanded for her disdainful and unprofessional behavior towards a paying and highly unsatisfied customer. She could have offered me a gift card because I asked for the delivery tip I added to my online order to be refunded. She could've shown me on PAPER that she voided the transaction. There are a million ways she could've handled this better, but at the end of the day, she decided to be rude, unprofessional, and I don't think Dominos should have someone like her representing their franchise. If you're going to keep her, I suggest you invest in training her on handling customer complaints efficiently and effectively. I expect to hear from the franchise owner. This was bullshit.
20

At 3: 05 PM I order a pizza for delivery, order #969289, as always I tracked the process thru the app tracker. At 3: 40 PM the tracker showed that the order was complete and delivered and that wasn’t the case. I called the store 4 times and 4 times I was put on hold with no “please hold” or with any customer service respect. Finally at 4:00PM I was able to speak to woman and I explained that I didn’t received my order and that the track system was showing as delivered. This RUDE woman told me that they had only one driver and hang up on me. Driver deliver my order at 4:06 PM... it took 21 min for the como mete delivery message to the actual deliver.
20

For the second time cold pizza ... I live in Canton Rd ... 5 minutes from the place and this cannot happen .... Horrible .. I will never buy a pizza in Domino again
20

This dominos on hwy 9 longs , s c we ordered a pizza about 5 days ago and when we opened the. Ox the pizza was half raw so we called them and let them know about it it was so late they said that they would replace it they put it in the computer and whenever we’re ready for it we could come get it or call and get it well they say get up here the little manager on Wednesday night on April 21 he’s working and we’re here at 9:30 and we been hauling for two days tonight can’t get through can’t get through on the computer and we get here and he says phones are down and we came about the pizza he’s so very rude he tells us that we do not have a pizza free and then he walks away I asked him for his name he said he did not have to give me his name and he said I won’t sure asking what you gonna do about the repeat that and he said he would have a general manager called me back and said we weren’t in my name and my number but he would not give me his name or his managers are than his general manager’s name so this plan he looks like he’s about 12 years old they look very nasty walk around with his hands in his pocket and then making pizzas very unsanitary and very rude not a place to go and The whole time he stayed his cell phone and then he leaves and both of them walk out the back door to smoke a cigarette lazy whole place unattended this was the worst experience I’ve ever had edit restaurant do not go there and I thought managers with love by law have to tell you their name and then he thought we were we ordered the pizza but it on the rules and they’re about pizza that was no good if they would replace it
20

Delivery driver left pizza on the step Didn’t ring the doorbell or call us. Left pizza on step for 15 minutes which resulted in ants in our pizza. We also have video evidence that this happened because we have a camera that points at our front door
20

I ordered pizza from our one and only dominoes and the order obviously did not transmit correctly through their system and I called immediately to tell them. The manager was rude and yelled and hung up on me her name was destiny. Told me I would have to call corporate that it was not her problem. I paid them over $40 for pizza I could not eat !!!!!! I tried calling corporate and they were closed and said if I had a problem then I needed to call my local dominoes pizza. I called again and the same manager hung up on me again !!!!! This lady Destiny who says she is the manager has no business whatsoever dealing with the public and lacks any kind of customer service skills. I want to be refunded the money I paid for pizza I did not order. This is not the pizza I ordered !!! Their is a problem with the app that is placing the order. All I can say is this is not my problem and I tried my best to report the problem as your system advises to do. To make matters worse the manager disregarded everything I said and hung up on me !!!!!!
20

I ordered a pizza and the order was set... then I get a call saying they can’t take anymore orders and I say what happens to my money and the response is it should go back on my card!?!! IT SHOULD????????
I ordered at 8:32 why did it not say that then????
I asked is the order could be transferred to another store abs the tools need no
20

Have ordered from the one in Salem we for years I live only 5 mins from them all his last night ear they have went to crap customer service hangs up on you when you call to inquire about your order they leave ur food along the main road not your home and then not even call to say it’s been delivered their drivers refuse to get out of their cars because they don’t wanna get their white shoes dirty that was the last excuse we got of why our food was left along the road absolutely horrible we will drive to the next town to prefer pizza for now on we will get it faster with better service going 20 mins into town to get it from another server
20

I placed my order at 1240am n got to the store at 1am n was told carry out was closed I told the employee that i ordered online already an he didn’t listen an was rude so me an my daughter had to travel elsewhere for horrible food
20

order pizza from the state Avenue dominoes from Kansas City Kansas quite often at my place of employment Bills 32. I have never had any issues I’ve always had really good customer service with everybody until last night. Last night an hour and a half went by my pizza had not got a ride I called them they said it be another 45 minutes and then it still never arrived and it was past midnight by the time that I had a chance to call back and obviously the store was closed I am highly disappointed in this customer service I had a bar full of people that were wanting pizza
20

Wow! I can’t believe the service tonight. We ordered a pizza for delivery and watched the delivery person leave our neighborhood without delivering it. Someone had called but we didn’t recognize the number so we didn’t answer. I called the store and when I asked where the pizza was she insisted that it wasn’t out for delivery and it was there with her. I said it was noted as delivered on the app but she just kept insisting that it was there. I asked if it was out for delivery and returned to the store she only would say that it was still there. I asked if it had been out for delivery and returned to the store was it going to deliver cold? She only said that it was under the warmer and it would be fine. She said it was going out with the driver on her next trip.

When the driver showed up she went to the wrong address. This is normal so no issues there; however, she confirmed that she’d been out earlier and went to the wrong address. So the person who answered the phone danced around my questions and lied. After I paid for the pizza - yes, paid for it - I took it inside and it didn’t travel well. It was all over the box (lots of miles on it!) I called back dominos and got the same person. I told her it was unacceptable and she proceeded to ask me what was on the pizza because she couldn’t pull it up!?!? I told her that the driver confirmed she had tried to deliver it earlier. She didn’t acknowledge any of my feedback and I expressed my frustration with that. She insisted she was addressing my frustrations but she was only listening at best. There was no concern that she lied to me. She did make a large instead of a medium but not until after she asked what size we ordered...because she couldn’t pull up the order. As I listed off the ingredients she got frustrated with herself and started to cuss on the phone. After all that the second pizza arrived an hour and a half after the original order was placed and it came without the chicken.

No call, no apology, no refund.
20

Dominos pizza in Greenwood Miss. has the rudest employees you has ever seen.They speak to the customers so rudely. They don’t give you chance to tell exactly what you want, will put you on hold and never return to the phone.
20

I hav ordered online from Dominos/Ridgeway Va, and 5+ times they have fouled the order up, and the same way. I order a meatza pizza and add a few more add ones. When the order is brought, it is delivered with only the add ones. I have talked to mgmt about this, and they always promise to do better next time, and make the same mistake again, as I wait on the replacement pizza as I write this. 4 times I had company, very embarrassing. Now that DoorDash is here, I will think twice before ordering through this location. Perhaps retraining is in order, from mgmt down.
20

I have noticed that the Dominos in Gainesville Florida is starting to slack in the services. I have been ordering all the time and they are now messing my order up. They miss stuff I have ordered and not receiving my order correct.
20

Order pizza a bread stick they wrote wrong address down so they called 1 hour later told me they can’t find my house so I ask if they was gone make another order they said yes butt never did brought the cold pizza this is Waynesburg pa 15370
60

When I order a large pizza for carry out. I specifically need to ask for the manager's special to get the price onthe Marquee. Ridiculous that I need to ask for the "special". Its right outside blaring! No, I want to pay for the more expensive one. If I order delivery for the same pizza is over twice as much. PLUS a delivery fee. Drives me bananas.
20

I order from the Oakhill west Virginia Domino's and everything was horrible! The food was cold when delivered the lettuce for my salad was slimy. I wanted a refund but they wouldn't issue one

My contact information
robinkayhickman@gmail.com
20

called to place a order for myself and co workers when I placed the order the person over the phone asked if I was in a room 229 I stated no and gave him the address again and also stated that I was in a certain building he stated ok and that my order would be delivered in 45 mins I thought nothing of it and continued to work when I noticed a hour and a half later that we hadn't received our order my co worker called back to the store now I supposedly got a different person who claimed that we hadn't placed the order then stated it was for room 229 when I started to tell him he was mistaken he was very rude and even called me rude bottom line we didn't receive our order he then hung up on me when I called back he claimed to be the manager and began to shout on the phone I will never spend anymore money with such a rude company especially when I haven't done anything other than place a order with dominoes pizza east brainerd rd Chattanooga tn very rude customer service
20

YOU ADVERTISE PIZZAS FOR $7.99 WHEN I BOUGHT MINE AT BRENTWOOD THEY CHAARGED ME $17.00 FOR A THIN CRUST THAT WAS PAPER THIN HARDLY ANY CHEESE OR PEPPORONI ON IT. I WILL NEVER BUY FROM DOMINOS AGAIN AND WILL TELL ALL MY FRIENDS.
20

On Wed July 10, on or around 6:30pm I made an order for 8 chicken wings a chicken ceaser salad and a liter of orange soda. I was told it would be 45 minutes. I was waiting for the order for a long time and finally called to find out what happened to the order. I was told he came by and left with order because no one was there. I was in my back yard studying. They said it was canceled. I asked could you please redeliver Im starving and I was crying and he said no we will not redeliver very rudely and hung up. Initally, When I called -- the order taker from Dominos said or you calling from 732 618 3009 at 93 William street -- I said yes. If they had the phone number in the beginning why didnt' they just call back number to at least let me know they were here. - so I was left starving and crying in front of my family because I was starving to death. I am diabetic and needed to eat. I had to call Fredericos Pizza and cry on the phone with them telling them how hungry I was and that Domions refused to redeliver my order. Frederico said no worries. I gave them my number and they called me as they were entering my street address and I order the chicken wings and salad from Fredericos. I thought that was very cruel for Dominos employees to do that to me. I would have tipped them for their services--- but I was left dying of hunger due to this incident. So cruel that it had me crying on the phone to Federicos. Sad. I was paying by cash -- what would have happened if I paid by credit card. This is poor service. When somebody is waiting that long in the first place -- they could have easily made a phone call. My address orders from Domions all the time because I have kids that lover Dominos we ever go to pick up the Managers 5 topping pizza for 9.99. Your employees need to address what excellent service is all about. This was truly sad/
20

I have previously complained about Pizzas from Dominnos and you reinstated my curiosity to try again. But I am back to the same page again. With all your advertising and promise to get the pizza looking like it should is one thing, but the taste is another.

Unfortunately, I had ordered a pizza from the Meadow springs the Pizza Supreme, looked lovely, very salty. But my main gripe is they have used tomato paste, not tomato sauce. There is a huge difference, but do the staff know that there is a massive difference with the paste verses the sauce. I think they need to be educated.

It was overpowering and completely spoiled the pizza flavour. I ended up throwing it out. Disappointed.

However, on a positive note the staff are very friendly and eager to please. Please can you train your pizza makers and make it clear about the difference.

Regards

Pauline Posch
040 142 897

I
20

i waited over an hour for my order... i called to ask the status of my order and why it kept saying it’s being made the lady said “because it’s still being made” and that was the only answer it got!! then i FINALLY got my order and my salad had no dressing and cinnamon sticks had no icing. called to speak to the manager and was on hold for 10+ mins. I ATTEMPTED 2 PHONE CALLS WITH 10+ minute WAIT TO SPEAK TO A MANAGER. never spoke to a manager or got my dressing/icing or a reason for over an hour wait for my order when the store is literally less than 5 minutes away!!
20

I have been trying to resolve a double charge for products I ordered at your location 5051 Auburn Blvd, Sacramento, Ca on June 5 2019 without success. I have tried at least 20 times to contact the supervisor (Jared) by either phone or store visits. The total overcharge is $16.29 because I was charged twice for the same order. Can somebody PLEASE help me???
20

I ordered a pizza and no meat was on it I called to tell people said couldn't get another sent out
20

As I walk into dominos in Geneva, ny I notice a girl making pizza. They have a pizza observe glass to watch them make the food. As I am standing there the lady making the pizza starts itching her arm and goes on to make the pizza. As I am leaving I ask one of the delivery drivers who is the manager at this location and he explains to me that it is the lady making the pizzas!!! As an ASSISTANT manager I thought she might know better! Very disappointed and will be spreading the word!!!
20

ORDER DETAILS #973332
Description

1 X-Large (16") Brooklyn Pizza
1 20oz Bottle Coke®
1 Chocolate Lava Crunch Cakes
This is the location i ordered from:
2001 Biscayne Blvd #103
Miami, FL 33132
305-573-0300

This is the my order and I waited over 2 hours for. it showed it was delivered and the manager said the orders got messed up. And resent the food, when it finally arrived I was walking out and the driver car was crashed into. I call the store and the manager was rude saying that we cursed at him which is not true, so he cancelled my order. I am beside myself with how terrible the service is at this location. I have never encountered this.
20

Domino's - 5051 Main Street, Shallotte, NC

Rating them one star is one to many. Around 7:30 pm, on Thursday evening, June 27, ordered a medium with extra cheese, mushrooms, green peppers, pepperoni. Pizza arrived approximately 2 hours (9:30) after initial order placed via website. When I called to inquire as to status of pizza, was put on hold over 7 minutes, someone picked up phone and asked me to hold, who knew I would be on hold for so long!! When pizza arrived it was so cold I really didn't want it. The store could have, at the least, put it in fresh box.I don't believe that I will ever order another one.

I did not even think to take picture of cold pizza. Who would want to see a cold pizza with shriveled up toppings.
20

I called and ordered some pizzas for a delivery and the young kid on the phone took my order and address and told me it would be half an hour. After an hour I called and they said they don’t deliver to my area and they had no record of my order. Fucking pissed off considering we have had deliveries from Dominoes before.
20

I ordered a 12" pizza with extra cheese and extra sausage and normal mushrooms.....was good pizza EXCEPT: there was hardly any sausage on it and the cheese looked no different than other regular orders I have made before....not a good thing when there are only 2-3 pieces of sausage on one slice of pizza...sucks!!!
20

When I got my pizzas they were over cooked could not eat them! They were super hard. Also they forgot my cookie
20

I literally waited for 2 hours and 50 minutes to get a crushed pizza box he forgot my salad and I only live 10 mins away around the corner
40

So you get an add on TV saying you now have this amazing scanner that makes sure each pizza is made ‘perfectly’. Please explain this sad excuse of a ‘Godfather’ that we got the other night. Also your garlic bread is getting way too small. I used to be a baker and my long rolls (aka hotdog bun) are bigger then your garlic bread. Please up your game.
20

Ordered a call in for pick up last night. Got home, on my 2nd piece of pizza a bug crawled off my pizza slice. Pretty nasty to say the least.
20

First my cheesey bread didn't have hardy any cheese in it .then my cinnamon . twistt barely had cinnamon on it.en my cinnamon this isn't the first time i have had it happen. why is this happening? please tell me why this happening?
20

Be careful when ordering here. Last night I ordered a lg 2 topping and a lg 3 topping for pick up - $17.94 tonight ordered the same 2 pizza's and added an order of boneless wings for pick up...she says $34.64. WAIT WHAT? How much are the wings? She says $6.99... so ok please tell me how you came to that total? She says you don't get the deal unless you ask for it. $12 less bc I questioned her. SHADY DOMINOS That's it I'm done with them, AND the pizza barely had ANY toppings on it.
I would have never questioned the price had I not just ordered the same pizza the night before. I wonder if it’s common practice for this store to steal from customers.
20

Poor quality pizzas and service and misleading advertising. My family and I will never buy your food again
20

We always get the 2 for 5.99 medium two topping. Husband goes into store to buy the same deal and gets hit with a $74.00 bill. Stores says they are discouraged from telling customers that in order to get the 2 topping 2 medium for 5.99 they need to go on line to order. Extremely disappointed. I guess this is how much they care about their customers.
60

HI, I ORDERED A PAN PIZZA FROM A MYRTLE BEACH LOCATION TODAY WITH PEP,ONIONS AND BAN.PEPPERS ON LINE. I HAVE ORDERED FROM THIS LOCATION SO MANY TIMES FOR THE PAST 10 YEARS OR SO AND HAVE ALWAYS BEEN PLEASED. TODAY WHEN I GOT HOME WITH MY PIZZA,I WAS NOT PLEASED. IT SEEMS THAT WHILE THEY WERE MAKING IT, THEY COMPLETELY FORGOT TO PUT MARINARA SAUCE ON IT. ALTHOUGH I WAS ABLE TO EAT 2 SLICES, MY WIFE ON THE OTHER HAND THOUGHT IT WAS NOT UP TO HER SATISFACTION. I DID NOT CONTACT THE STORE BECAUSE I DO NOT LIKE CREATING WAVES. I DO BELIEVE THAT THERE SHOULD BE SOME KIND OF DOUBLE CHECKING GOING ON IN THIS STORE TO MAKE SURE THAT THIS MISTAKE DOES NOT HAPPEN AGAIN. THANK YOU SO MUCH AND REST ASSURED I WILL REMAIN A LOYAL CUSTOMER. SINCERELY JOSEPH N. BRISINI
20

I ordered a pizza last night 06-07-19 at 10:48 and was told that I would be about a 2 hours before it would be delivered. My account was charged and I NEVER RECEIVED My PIZZA. I would like a refund. This is bad business. Please just refund my money!!!!
20

We order Dominos every Friday night. It has always been hot and the order was right on. Tonight the pizza and bits were barely warm. The pizza was dry and did not have the double pepperoni or double cheese that I ordered. I was really disappointed. If you look at my orders you can see we have a pretty consistent history of ordering from you. Hope this doesn’t continue or I will go back to Papa John’s and Pizza Hut.
20

I ordered pizza and sandwiches at location 7500 Stacy RD in McKinney TX. I placed the order about 3 hours in advance for a 3:15 pickup. When I arrived the SO CALLED tracker showed my complete order is ready NOW. That was not the case the lady making the pizza said give me 5 minutes Im fixing to put in oven now. I will never use Dominoe's ever again....What's the point of making an order for a future pickup time just to go in and be told it is not ready....NEVER AGAIN.

You lost a very regular customer.
20

I had two medium pizza also a cookie. Pizza was nasty, cold, burnt. Also my cookie was nasty hard as a rock
20

Went in to the Rifle CO. new location after golf on a Thursday night.Without thinking I ordered a medium two topping pizza. Was charged sixteen dollars, I never paid that much ever. Was it worth sixteen dollars? Because they moved and had no price board up I was thinking that was the new price but knew I would not be back and told my friends to look out for the new pricing even if the TV says low prices. Do I need to go back to my car and call in. Is that what I should of did. It was my fault for not asking the price first, but who knew it would be sixteen dollars.
Thank you, I needed to complain .
20

I have been extremely disappointed and turned off by the staff and management at the New Lambton store.

I needed to order pizza for approximately 60 people for sat 1/6. I went in earlier in the week to give them notice and get some information on the pizzas, prices and nutritional information. There was only 1 staff in store and she had no idea how to help me. Another another staff member came flying through the front door, and proceeded to pickup pizza dough and mould and kneed it without following any hygiene procedures at all. This staff member that did this turned out the be the store manager, who finally came to the counter and knew a little more about ordering for a large group than the initial staff member.
I had several vegans and vegetarians to cater for and FINALLY when the delivery driver came in, he suggested they give me the nutritional brochure from under the counter.
I went back again a few days later and received pricing. I ended up sending my husband to pick the order up on the night, as there was a delivery fee for each and every pizza even though they were all being delivered at once.
On Wednesday evening I was driving past dominoes (as we live nearby) and witnessed a dominoes delivery driver on a motor bike give a Ute behind him the rude finger very aggressively.
I should have gone to a different store for my order at that point, but as it is the closest store and my husband had to do the pickup on sat night, I went ahead with my order anyway.
I dropped in and did the order the day before face to face, and asked if the pizzas could be marked with meat, vego and vegan options on them. When the 24 pizzas arrived absolutely nothing was marked (not even ticked) and my husband had been told we should know the difference and that they didn’t have time to mark them!!! Upon opening every single one, we THOUGHT we knew which ones had the vegan cheese option.
Today I called in to the store to speak to the manager about all these issues but was met with lots of excuses and told they didn’t need to wash hands necessarily when dealing with the pizza dough.
If it was my business I would want to know what is going on there, and maybe provide more training and rules.
Regards
Leah McHugh
20

On June 2, 2019, while visiting relatives I placed an order (Order #623571) at your Domino's store (4657) located at 796 Harry S. Truman Dr in Upper Marlboro, Md. The order was placed at 7:08 pm with a Carryout time of 10 - 20 minutes. I arrived at the store to pick up my pizza order of two large 3 topping pizzas at 7:20 pm. When I arrived at the store after waiting 10 minutes before anyone asked me if I was picking up or ordering, I paid for my pizza and I was told that one of my pizzas was still in the oven. I waited and waited and no pizza. At 8:00 pm I asked for a manager. One worker said he did not know who the manager was while the other workers completely ignored me. The girl who waited and took my payment disappeared into the back while the other workers appeared to be standing around looking over the shelves where completed pizzas were placed. As several more customers came in all had to wait for orders that were either placed online or phoned in. It appeared that the workers did not know what they were doing. There was no organized effort to service customers. It was a completely disorganized setting. At 8:10 pm I began to protest that I still did not have my order which had now been placed over an hour earlier. I called one female worker over to the counter and gave her my order number again and my name. She looked on the shelf removed two boxes of pizzas and handed them to me at 8:20 pm, exactly one hour and 12 minutes after my carryout order had been placed. The woman then told me to "GET OUT AND HAVE A NICE DAY." Her behavior and nasty attitude is completely unacceptable. My pizza was barely warm as it had been sitting on the shelf apparently for some time. I hope this is not an acceptable way of doing business for Dominoe's Pizza. Future purchases from Dominoe's is seriously in jeopardy from my perspective.I waited an hour for two luke warm pizzas and then treated rudely by your employee. This is unacceptable..! I would rate my experience with a '0' if that was possible.
20

i ordre a medium pan pizza , to be delivered , the driver came , i was paying , i noticed that the delivery charge was added to the bill , driver tells me what about tip , i told it is already included from what i noticed on the receipt , he walk away saying to me fuck you , i called the dominos branch to complain , they did not respond and looks like they did not care , covering up for there driver .
20

Ordered pizza over phone was quoted $ 8 and change. I went to pick it up and then quoted $18.07. ??? Another customer comes in her price was $15 and change. She said I was told $8 and change.

Either it's false advertising or we're getting buked.
20

I ordered a delivery from Washington Court House Ohio the manager Michael said you no longer deliver to vfw or legions per his district manager amber why I asked he said it was a corporate policy why have you changed I got a pizza Friday check out my points I had to order from donators I am a member of the state vfw and I am putting this on nationals web site that you will no longer deliver to us that’s 1.7 million vfw members to see it we never asked anyone to come into Iestablishment we just wanted food at door they called me back when I was on phone with you he was rude and the corporate guy disconnected with me I asked to have amber call me and he said he would try I think this is b.s. and I will be contacting vfw and legion nationals if you do not want to serve us
20

A large pizza with 2 toppings was advertised last night on Tv costing 5.99. I went out to buy the pizza a few minutes age and was told that the promotional pizza was this week. Would not give me the advertised pizza. My pizza would cost $13.00.

While I was in the pizza store, a man asked for some of the sauces. The employee said, "How many do you want man." No payment was made for the sauces. I told the employee that I would also like some of the sauces. He said that will be 50 cents for the sauces. I had already paid for the pizza and when he told me that I asked for my money back and left without the pizza.

If the pizza was advertised last night, then it should have been a promotional pizza and should have been sold for what was advertised on tv last night. Also, you can't give one person free sauces and not give another person who is standing there and seeing the employee give sauces to one person and then when the customer asks for sauces....charge him/her for the sauces. My suggestion is you need to hire employees who are not
sun-down and pay day employees!
20

We live in a place that has several units.On Memorial Day all together we ordered $95 worth of pizza.Not only did they get our order wrong they went to the wrong address.So instead of 30 minutes we waited almost an hour for our food.When I called the manager he was extremely rude and wouldn’t give us a discount but told me we could just forget the order and give it back.We had hungry children and adults waiting to eat.I will never ever again order from them again.And we tipped the driver because it was not his fault.
20

1:08pm
I called dominoes that was near my home. I live in a neighborhood that is three years old. I asked the worker to deliver she said, 45 minutes. I said ok. And then she asked for address. I spelled it. She said, i”it’s not popping up in our system. I ‘ll give you the number To another location. “ i Saïd , “but that’s too far”. She said, “ some locations have other areas they cover.” I said, “ ok. But that’s stilll too far. You are closer!”

1:12 pm
I called the recommended location and I got a wonderful manager, jimmy who said, “ yes they do! I used to be the manager there. I know exactly where you live”. I said ,”well, she’s not having it. She was firm in her stance that she was not doing it.” So, he called her and told her better.

1:19pm When I called her back she said, “ok , 45 minutes. I said , “fine and placed a $35 order” @ 1:19 pm

2:38 pm
I called Ann Arbor Michigan and made a complaint

2.49pm
I called the location and asked, y’all ok? Y’all lost? No, she already left, she should be there any minute.

3:02pm
I called the other location thanking Jimmy for intervening on my behalf, but that it had been close to two hours. For a 45 minute pizza. He said,, “ If you ever need anything, please stop by location”. Which was admirable .

3:30pm
The driver arrived with my order which was over two hours including me trying to tell her it was the correct location to
Order.

I tipped the driver $5 because I believe in doing what’s right. That it was t the drivers fault. Somehow the system failed along with a lack of training in good customer service.

You all Should recognize Jimmy for his excellent customer service going beyond his role as a manger for his location. I assume he worked in Gonzales, LA 226-644-8484

The manager (female at the location) was not rude, but I was told she couldn’t help me, and I was given the wrong delivery quote.

1829 N Airline Hwy
Gonzales, LA 70737
United States
+1 (225) 647-9442

I believe in honesty and constructive criticism and I believe this issue needs to be addressed as we have other choices.
I paid close to $40 for a cold pizza after it was all done with. I told jimmy I was afraid to eat the pizza because of fear. He assured me there were cameras in the pizza store.

Nevertheless, if I ever decide to order dominoes. I’ll be reaching out to the other location to visit Jimmy even if I have to drive.

A complaint was made at ‭(734) 930-3030‬ while I waited close to two hours for a cold pizza.

Best,
Disappointed customer
20

Today my sister called your store to place an order as she was telling the guy what she wanted he hung up the phone in her face so she calls back and a young lady answer the phone again while she’s was telling the lady her order she told her that they can’t take orders from a child my sister immediately got pissed she looked at me and told me that they said she was a child so I took the phone from her and I told the lady (Katie) that is a grown ass woman you talking to after I said that she started laughing then I told her that she don’t have no respect for customers then she asked me did I want the order and I told her I placed the order didn’t I and she hung up the phone in my face. So now I’m pissed because this disrespectful employee (Katie) did not have the customer skills to try to make things right nor did she apologize for being so rude. After she hung up in my face I go to the store #5968 and I asked to speak the manager (mike) and I told him what happened he acted as if he didn’t care I told him she needs to be retrained on customer service policy and he said with a nonchalant attitude I’ll talk to her at that time she was taking another order on the phone and when she got off the phone she had an attitude with me and I told her that was a grown woman she is old enough to be your mother that you hung up on and Katie said I didn’t hang up the phone on you Jacob took the phone from me and hung up the phone Jacob did admit that be hung up the phone in my face and to further the disrespect no one not even the manager (mike) apologize for the behavior of his employees now from this day forward I will and my sister will no longer purchase anything that has to do with Dominios as I was walking out the door I can hear them back their laughing if your people don’t have any respect for company policy that store future does not look very bright at all
20

Why don't you have specials on small pizzas? My child is the only one in the family who eats only pepperoni pizza and he cannot eat a hold large one. He does't like it warmed over so half is wasted. I pay much more for a small one than a large because you have specials on the large. Please consider specials on small!!!!
20

I called Domino Pizza (360-636-6000) I asked for the $5.99 special 2 or more. Was told it was no longer available. Their pizza was $7.99. I called the other Dominos on Ocean Beach Hwy (360-442-4882), I ordered two pizzas at $5.99 each. My sister picked them up & they didn’t understand why they didn’t honor the pizza on Washington way for $5.99? Their website even show it for that price at their location! Still told no! I’m wondering how many people are they cheating? Perhaps, they ring the pizza as $5.99 and sell for $7.99? Someone is pocketing extra money! Please investigate this situation!
20

I placed an order online on May 26, 2019 at 4:39pm for delivery services. I paid with my debit card. At 5:35 I contacted the Domino's store located at 4920 Cypress Street in West Monroe, La; I was told it would take another 2 hours to get my order out to me. The guy then stated my order hadn't even been made after I'd already waited almost and hour before reaching out to them. Then I can't get my money refunded back to my card for 3-5 business days. I'm pissed because I don't have funds to even cover another order to even get something to eat. This is not the first time I've had issues with this store regarding delivery services. This is unacceptable because the online site gave me a timeframe of 25-35 mins from the time I placed my order to receive it. If that's the case they should have informed me that it would be an unrealistic wait time and I darn sure wouldn't have placed this order. This is unbelievable!!!
20

I called to order a pizza, I said I didn't want to give out my phone number. It is their right not to take an order if they insist on having a phone number, but I drove over there to tell them it was not a joke, and the employee dismissed me as if I were a nothing, his demeanor, his attitude his body language all told the story (as well as the tone of his voice). That Dominos pizza didn't need or want my business...if this is the way the company REALLY FEELS about people, only customer's money....not their loyalty....then the business deserves what it gets....

I went to Casey's pizza to get the pizza I wanted instead....they were more than willing to take an order over the phone without giving them my phone number, and it was ready when I got there to purchase it. I'm going to Casey's pizza from now on !!! The extra cost was worth the excellent customer service !!!
20

2 incidence. First incident order two pizzas one came cooked the other was brought their solution was to give me a coupon for free pizza whatever. Second issue the very next time I order from there once again they handmade pizza comes to me raw
20

Ordered a pizza for pick up was told 25 minutes , waited 25 minutes went to Dominoes store , paid for my pizza then was told it hasn't even been put in the oven yet !! So now I'm waiting in your parking lot even longer. Will never ever order another one !!
20

Rate as 1. Date: 5/4/2019

To: Domino’s Manager/ Corporate.

From: Janet Schultz and Rick Selph - Customer’s

Subject: Over the telephone order & delivery

I had used Domino’s for years, they make some of the best pizza. After this experience I will never go back. Worst experience with food I have ever had. How disappointed I am.
The call was Thursday May 3rd around typical dinner time 5:00 pm. To the gandy and Dale Mabry location.
I asked for 2 (two) medium pizza’s, Cheese pizza with a thick crust. The other pizza was to be sausage, pepperoni and mushroom on a thin crust.
The delivery was good and swift. I tipped the guy well, like several dollars. The order was paid cash like $19.00.
Right away started to eat and after a couple or so bites noticed how BURNED the pizza’s were. I mean Burnet, the cook was big time in a hurry and it was not good.
To much going on for us to deal with this at that time, so the next day took the over cooked pizza’s in directly, in person. How disappointed.
We asked for our cash money back with a reciept. The girl indicated, they don‘t do that. And “that’s the way it’s supposed to look”. We said, are you kidding me. The girl behind the counter stated, you can take a credit, take two new pizza’s. And she stated we have to take the order back, Domino’s/we can’t take it back.
We/customer, were so disgusted and left. So we got screwd, no money back, no receipt and just a simple credit noted on our telephone number account.

Hence this letter. It will be reported.

Sincerely,

Janet Schultz and Rick Selph
3706 Yardarm drive, Tampa, FL 33611,
Home phone: 813-515-7644.

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