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Write for Us Ford Complaints Continued... (Page 3)
127+ reviews added so far. Upset? Call Ford corporate: 1-800-392-3673No Reviews
the timing chain broke at 70,000 miles. this vehicle was serviced every 3,000 miles. this is a local police vehicle and since I have been chief of police I bought only Fords. The crown vics I bought all had the paint peel off and ford would not help second this is the second ford explorer that the motor is gone because of the timing chain. Every mechanic I have consulted said yes the explorers have a problem with the timing chains- I find this out after buying 1-2013 & 2-2014 ford explorers. This should be taken care of instead of me having to spend $5,000.00 for a motor at 70,000 miles. great job ford.
My car is a 2012 Ford Mustang. Less than 1 year of owning my car, the paint on the hood started bubbling, directly in the middle of the front of the hood and has now chipped off. I just starting notice more bubbling now popping up towards the left front side of the hood. This car is only 2 years old and I can't believe that this is happening. Will you stand by your name and fix this paint issue as this is looking very bad on the car?
Purchased a pre-owned certified 2013 Taurus with 23000 miles. The car has been in the shop more times than i made payments. From radio, front end and door handle with little help from dealer.
2005 Ford Escape - The right rear inner wheel well has rusted so badly that the shock tower is resting on the hatch wall. Every time I go over a rough part of the road, there is a loud banging noise. Please do not say that Ford is not aware of this problem. The are hundreds of Escapes that have this problem. Most of us cannot afford the repair, and cannot afford a new car. Most of us still are paying on the car. How am I to pay for a repair that may or may not work that costs around 2K to repair? I have owned several Fords, and I am very disappointed in the lack of attention from Ford. My family and friends own other make cars that are older than mine, and have less rust on their car. Please step up to the plate and do something. More and more are talking about a lawsuit. I will jump on the lawyer train, but would prefer not to. Please be responsible. I am also preparing a flyer to put on every Ford Escape that I see. I am sure the news stations would be interested.
I purchased a 2012 Ford Focus in July 2011. I am unable to get the radio station that I usually listen to which is FM 87.7 mind you I can get the radio station on my $20.00 radio I keep at my desk and I can get the radio statio on my wifes 20 year old Chey Cavalier but I'm being told by McCarthy Ford in Chicago on 115th Street and Pulaski where I purchased the vehicle that Ford "says" this is normal operation that that particular radio station FM 87.7 will not come in. Mind you I am also a former Ford employee. I am very upset and dissatisfied with ford.
When turning the steering of my Ford Fiesta, there is a hammering sound and feeling on the steering wheel, i already took the car in 3 times for the same problem and they just grease it but after a week a the same problem is still there it just got worse. We have other cars also from Ford,a Fiesta ambient and a Figo and none of them does it. I also test drive a Fiesta and there were no problem with it. I also drove a Ford Trend for a month and that car did not do it. When I took the car in for service to check the problem the technician told me that there is a fault on the steering column of the Fiesta's and head office told him to grease it. I explained to him that I never had problems with the other cars I drove. He said they can only grease it but the problem is still there after a week,the greasing is not the solution. please I want an explanation because I cannot drive the car like this. this is unacceptable
I bought a 2004 mustang in Toms River. I test drove the car and all was great. i came back at the end of the week to get the car and as i pulled away i noticed the brakes going to the floor. I drove home anyway and called ford two days later(i work long hours)Ford said to bring it in so i droped it off to the owners son, so i was told and the next day he said he took the car home that night and couldnt find anything wrong with it. I am not going to go on and on. Point is i picked up my car with cigarette burns on the carpet and a dent in the rear bumper.
My car had to go back three more times for the same thing and one off these time one of them hit a curb or something and bent my rim. They had to replace the front brakes twice and the rotors once, then after that the front end shook so bad, and they said the back tires needed to be alligned. It needed to get alligned because they hit a dam curb. these are very pricey rims and i should not have to replace it. I am down, one bumper, carpet and a rim and i have had the car one month. All this and it fails inspection after i said to look at it and make sure all is ok so i dont have to bring car back a fith time. It had seven codes.
No one bothered. My past three cars have had been fords and this is making me think to buy else where. I really hope this can be fixed. Thank you for all your help in this matter.
I bought a new 2006 Explorer from Future Ford of Sacramento thinking that Ford backup their product and we are in good hands. ⢠In January of 2007, our vehicle had a major computer problem; it lost all powers while we were driving. We had to drive around with a computer attachment and wait for the electrical failure to happen again so the Service Department could figure out what was wrong. Thank goodness it was under warranty. ⢠With only 49,463 miles, in February of 2010 our transmission failed. Thank goodness it was under the extended warranty. ⢠With only 58,832 miles, in October of 2011 (20 months) our transmission failed again.
We towed our Explorer to Future Ford of Roseville. We were told our warranty had expired and we have to pay to fix the transmission again. We wrote to FORD Costumer Relationship Center believing that they will be supportive and they are going to honor and stand behind their products, they wrote: First, I would like to apologize on behalf of Ford Motor Company regarding your recent experience with your vehicle. Ford cares about each and every customer. It appears that a decision was already made and at this time, there is nothing we can do to overturn the previous decision that was done. I apologize if my response is not favorable on your end. We hope that we might have the opportunity in the future to restore your confidence in our products and service.
FORD should apologize to the American People for building such a defective and bad product and for not standing behind their own product knowing that it has many problems and for their trouble service. It is a shame that this product is built in the United State of America. FORD will never restore our confidence in their product. I will share this drama with everyone I know so they can reevaluate their options before buying this product.
in 2007 i leased a 2007 ford fusion new with 125 miles on it the brake sensor went out the themostat went out pocaro ford in racine replaced that and the next day the cars engine and transmission were junk pocaro had the car for over a month and was suppuse to put in a new transmission and engine when i got the car back it ran as if they didnt do anything to the car when i called pocaro and ford credit to complain they told me if the car doesnt run right just give it back all these problems with the car were before 45000 miles on it.
also ford credit sent me a letter voiding the warenty and making me pay double miles when i told them i didnt agree they repossed the car the car was such a lemon the dealer didnt want it so it ended up going to mayheim in chicago to get lemon laundered across state lines it was sold to a dealer in chicago for 8500 when blue book on it is 125000 when i called the dealer he said the lemon ford fusion was still on his lot and that ford never diclosed any problems with the car to the dealer.
ford should go buy its lemon fix or repair daily car back and give me refund for having to deal with this hunk of junk lemon car that was made in mexico and advertise as being american made ford should keep its lemon cars in mexico
As of six months ago I purchased my first Ford F250 truck. To be honest I have to say I have never been more dissatisfied with the performance of this vehicle or quality of your customer service. This is a 2008 model; I bought this truck used with 52k miles on it. Since I've had it in the last six months I've spent well over $2000.00 dollars in repairs that were engineering defects that were not put on the recall list. Again, these problems were not due to age or wear and tear, they were engineering defects that were not resolved before leaving the assembly line.
Just today I spent over $600.00 getting the canister, solenoid, fuel cap and vent hose kit replaced. According to the local Ford dealership, my personal mechanic and the Ford Forum, this has been a reoccurring problem with Ford trucks where the canister becomes easily clogged from dust stopping up the canister and vent hose (because it's too short) and defecting the solenoid causing the check engine light to come on. In turn it takes me like 20 minutes to refuel my truck because the gas pump continually shuts off.
This is all due to a little dust. As I stated earlier I had to spend over $600.00 to get this fixed. When they mechanic fixed the problem he had to access an updated Ford memorandum on how to properly reinstall the parts differently than the way it came from the factory. THIS IS AN ENGINEERING DEFECT ON FORDS PART!!! The dealership told me they could not reimburse me because it was not on the recall list and they were waiting for so many complaints before it became a recall item.
All you have to do is read Ford forum, talk to local dealerships and consumers and you will find out very quickly this is an issue. There seems to be a lack of integrity on Fords part for making me pay for an engineering defect when it should have never been sold that way from the beginning. As I stated previously, I have spent well over $2000.00 on engineering defects for this truck. I should not have had to pay for one!
The name and quality of Ford is rapidly losing its reputation as a quality vehicle for obvious reasons. I for one will never buy another Ford vehicle unless they start owning up for their mistakes and paying for the problems that are reoccurring. I expect full compensation on my many repairs which I'm certain I'll never see due to the lack of integrity, pride and quality of your company. This is definitely demonstrates a lack of professionalism and integrity for the Ford name.
I would like to request ford to take off their commercial of the annoying young blonde mother with the nasal tone. She is horrific and would turn me off on buying one of their products. Please pass this message along to ford to pull the add.
I purchased a 2006 explorer in 2009 with 24360 miles in Feburary 2011 a toner ring went out on the right rear side—-34263 miles-even tho we were 1 month over the 5 years we were alomost 16000 under the 50000—-My service tech could not explain it tho it was possible a rock hit it and caused the break—we fix it 751.00—this year 2012 March 25th the same thing appeared to be happening again 11000 later —
My service teck was rulling out another toner –maybe a sensor—BUT to our suprise the toner ring and sensor when out on the left side—the ring was broke —came apart between the teeth—no teeth missing just snapped—-my service tech has never seen toner rings go out in such a newer vehicle–less alone 2 in 2 years–He checked to see if problems had been posted and found none. I have the ring and proof of replacing twice—
We have owned 2 ford explores previous about had approx 134000 miles before trading and never had this problem—all my service work has been done at a Ford Dealer ( Luther Ford, fargo ND—-please check to see if their has been any other reports—-you can call me at 701-282-5700 during the day
I recently took my 2011 V6 Mustang in for a problem with the rear wheel making noise during braking. I took it to Clinton Family Ford in Rock Hill SC on Wednesday morning 11/16/11. I was told they were going to replace all the brake pads. They said the car would not be ready until Friday 11/18/11. Are you kidding me? When I asked why it would take so long they said the brake pads come from Memphis and they don’t keep them in stock. Same answer from Fort Mill Ford in SC. Seriously? Your dealerships don’t keep brake pads in stock? What about air filters, spark plugs, oil filters? What the hell. This is ridiculous. I realize you have a system you use to determine what to keep in stock but this is ridiculous. Your system results in crappy customer service.
There is an intermittent noise inside the car. IT sounds like it is coming from the passenger side. IT is hard to explain the noise but I think it is similar to a fan whurring noise. Ford has not heard the noise so they have not fixed it. Three weeks ago the car stopped running. The car was towed to the nearest Ford dealer. The problem had something to do with the transmission. IT took the dealer a few days to get the part. Yesterday my wife could not stop the car. NO brakes. Almost had an accident. She got the car home and called the dealer. They can not look at it until next week. My wife no longer trusts this car.
I own a 2004 Ford F-250 with about 41,000 miles on it, (I mention the mileage, because, at this mileage I shouldn’t have the following problems). Recently I found out through Saret Ford that I have a broken oil dipstick tube, and it will cost me $2000.00, plus, to get it fixed. The exhaust manifold has to be removed as well as the oil pan to get access to the dipstick tube. The mecahnic at Saret Ford explained that since the manifold factory bolts are so rusted beyond normal removal that all the studs have to be broken, the broken studs, one by one, removed out of the engine head, and the manifold removed and replaced with a new one.
I was also told that the other manifold should be changed because the studs rust away and the manifold will either create leaks and/or eventually break away altogether. I ask you, is this “Ford Tough” part of my truck?? Because of the extreme workscope and expense to me to have my “truck back,” I’m officially asking for Ford to pay for this repair, including the other manifold. You have to admit, this is a huge slap to my wallet, because, in my view, Ford decided to allow foreign junk metal to be part of these trucks. So, I’m asking, (from a die hard Ford man, can you please help me out??
Brakes are very spongy. I talked to a ford service writer about this he said it was the booster and there was nothing that could be done about it. Now when I turn left or right it feels like the abs system is coming on. The car makes a vibrating sound and the brake pedal will vibrate. Called the service writer and told him about this, he told me he did not have a clue as to the problem. The noise started with 36300 miles on the car. It does not make the noise every time I turn left or right. I really like the car except for the brakes which are awful.
Bought a new pickup on May 29th on June 7th transmission fluid was leaking out of the truck, had it towed to the dealer it only has 190 miles on it, They said it was a transmission pump and blown seal, The problem is that they can’t get the part to repair the problem. They have now had the truck longer than we have. Have complained to Ford Corporate at least they aren’t lying to us like the dealership is, they said the part won’t be shipped for another 2 weeks. We were supposed to leave for vacation on June 28th doesn’t look like that is possible now. Doe’s anyone know what we can do to resolve this problem?
I recently purschase a 2008 Mercury Milan early this year. I love the car but the 6 CD Disc Changer has went out on me. I did my research and found that serveral other customers had the same problems with the Ford Fusion and Milan around the same year. My car had just over 50,000 miles went I purchase it. When it turn over 62,000 miles, they said my warranty didn’t cover any issues with the car stereo. When I call to see how much it cost to replace it, they said it would cost over $400 dollar. That is “highway robbery.’ I would rather go to Best Buy and get one half the price. I just got the car. Please somebody from Ford help me out on this.
Hey, My 2007 Explorer Sports Trac needs a new Fuel Pump Driver Module and dealership/ford is telling me that the part is on back order for at least a month. This seems crazy but i have called around and called the ford motor company and the part is on back order. Beside the inconvenience it could cost me over a $1000 for a rental car for the month. I can’t believe that they expect me to come out of pocket because they can not provide a part to fix a truck they sold me only 4 years ago. If they do not resolve the problem it will be the last ford i buy, this was my 3rd SUV.
Saw a commercial on TV for a swap your ride at Middelkoff Ford. Swap your ride is no swap! You bring in your car as trade to buy a new car there is no swap. I wanted to swap my 2009 pathfinder for a ford f150, what a joke no swap no trade they wanted 10,000 down to get my payments to stay the same. So guess what no swap buy new don’t want your trade, wheres the swap your ride its a joke. This happened at the Middelkoff ford dealership in twinfalls idaho haha no swap!
Sir, I am writing you this letter to express my dis-satisfaction with the service, (or lack there of) provided me. Today I took my vehicle to Gus Machado Ford on US1 and 152 street to fix a problem with my airbag. The light just came on, and I saw on the news Ford was recalling the F150 for the same issue. I received a call from the service department relating my vehicle was not covered? My truck is a 2002, and they told me it was not covered? I have bought 2 NEW expeditions from Gus Machado Ford, and also own a Ford F150. I would expect better service of one of their customers.
I had allways been a GM owner and switched to Ford for the service and quality of the vehicles they produce. The service department also failed to inform me of another safety recall on my vehicle. I hope this does not become an issue also. I am appalled at the thought you would not warranty this SAFETY issue, being it is occuring in your vehicles to date. I am forced to send copies of this e-mail to my attorney, and the media should something happen to myself or my children as a result of your negligence.
My 2007 ford sport trac, that i just drove off the lot March 26th 2011 as a trade in, had leaking coolant problems. I took it immediately back to the Ford, and the dealership told me they would replace it with a new one. Ford even stated on bill statement that i received a new one, which the warranty covers those repairs. They called when it was ready for pick up, so I went in to check it out, and after it came out of garage, I looked at the core of the radiator to see how it looked. Sure enough they did not replace it with a new one. LIARS!!
I will never buy a Ford again! Our 2002 Ford Explorer Sport Trac with 74K miles is an excellent example of shoddy workmanship that Ford doesn’t care about. We recorded the following issues at the Ford Customer Service Center. The Running boards have rusted from the inside out. A spring in the ignition switch broke, so we couldn’t start it. The roof leaks. The radio is possessed (randomly changes stations and eat cds. Wiring to the tail lights has shorted out. Lockable removable bed cover no longer latches to the bed. Lockable removable bed cover cannot be locked or unlocked.
The customer service center at Ford logged the issues but assured me that no one will look at them. I submitted the bill for the ignition replacement but they refused to pay since it wasn’t done at a Ford dealer. How is that supposed to happen when it broke at a service station and could not be started?
I’ve bought a brand new Ford Mustang 2011. The car started to stall out after just a few months. I took it to the Ford local service center 4 times, and they tell me that they cannot find anything that needs to be fixed. But obviously I have a problem with my car. I can’t drive it because it can stall out any time. Also, my engine light came on one or twice, and it’s a brand new car! I don’t know what to do. I regret my purchase of a Ford vehicle and expected more out of them. I have been waiting to get a mustang for a long time now, and have been saving my money to make this happen for me. Now that I finally have it, I wish I didn’t!
We have a 1999 Ford F150. The heater core has been replaced twice and now needs another replaced. It was replaced at a Ford dealership the second time, then replaced again on their 12 month, 12,000 mile parts warranty. Less than 10,000 miles later and only 9 months, Ford refuses to honor their warranty for a 2nd time. Must be a faulty part anyway. Searched the net and found thousands of them being replaced numerous times each. Ford says they won’t replace it because the vehicle is too old to honor their warranty. If you plan on keeping a vehicle for several years, choose a different brand. I won’t ever buy another Ford vehicle and advise you to do the same.
I wanted to get some parts for my new ford pickup truck, so I called my local parts house. They ship the stuff new, I think it’s what I need, but whatever it’s actually not and the parts are used! I had no idea but ford sells used parts at new car dealership prices! They sell used parts to us the unsuspecting consumers and then jack up the price on us. Be careful when you are looking for ford parts because they cannot be trusted!
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