Contact GEICO Corporate

I have been on hold for the last 20 minutes with a question regarding my policy!!
This is a disgrace!!!!! It is now 2:49 pm in Arizona so there is NO excuse.
And don't tell me about COVID....if you cant run your business GET OUT OF IT!!
You certainly can debit my checking account for my payment.

Call me to save my business 609-707-0782.
Jacqueline Steinberg

March 20, 2021

For the past four years, my husband and I were satisfied with Geico until the following events transpired:

February 27, 2021 - Collision accident occurred. I was in the vehicle with my two sons (fifteen-year-old and two-year-old). The collision was reported to Geico, claim number 0609648010101016. This claim was assigned to Tanja Cardoza (925) 381-7712.

March 2, 2021 - Per Tanja's request, I emailed my vehicle's registration.

March 4, 2021 - Geico towed the vehicle to Rick's Body and Paint.

March 9, 2021 - Tanja emailed me the preliminary estimate she prepared ($5,121.37 - $500 (deductible)), totaling $4,621.37. Thereafter, I briefly spoke to Tanja, over the phone, about the estimate's break-down. Tanja and I disagreed on recommended recycled parts because she could not guarantee that they would be safe. After the disagreement, she was aggressive, raised her voice, and conducted herself unprofessionally. Thereafter, I emailed her requesting we communicate through email.

March 11, 2021 -
- I emailed Tanja notifying her that my vehicle was at Integrity Auto Center (IAC).
- IAC emailed their supplement/estimate to Tanja.
- I uploaded the police report through the Geico App. along with photos and an estimate for the car seat replacement.

March 15, 2021 -

Tanja deemed my vehicle a total loss. She asked that I sign a release form authorizing IAC to release the vehicle to Geico since I had no intention of keeping the vehicle.
I signed the form authorizing IAC to release the vehicle to Geico.
IAC emailed Tanja the tear-down and storage fees for the amount of $2,361.50.

Tanja emailed me the Market Valuation Report for $11,318.84.

March 17, 2021, - I received a voicemail from Tanja indicating:

9:42 AM: "Hi this message is for Rene Gomez and Esmeralda Figueroa this is Tonya with Geico auto damage I am responding to an email I will also send email follow up as per your request I have issued the payment for the car seat $216.24 I also wanted to have a conversation with you regarding the total loss on your vehicle. The shop is charging excessive tear down fees on the vehicle and they're not in agreement with what Geico is willing to pay so um we're not able to get the vehicle moved out of the shop we will have to handle this is an owner retained total loss. we will pay the storage charges and disassembly charges to you and the times for you to be able to negotiate with the shop on your own. if you have further questions or concerns for me feel free to call me at 925-381-7712 again that's 925-381-7712 thank you…”

11:56 AM: I replied by email, reminding her that I released the vehicle on March 15th as she requested; I am not responsible for negotiating any “reasonable” storage or tear-down fees with IAC. I also asked her not to send me any fees due to IAC.

I then spoke to Maggie from IAC regarding Tanja's voicemail. She indicated that Tanja was paying for the storage fees but refused to pay the full amount for the tear-down.

3:35 PM: I received a notification from the Geico App reflecting a deduction of $2,500.00 from the initial Market Valuation Report

I talked to Geico's salvaged department, where they confirmed that the deduction was applied because I was "keeping/repurchasing" the vehicle. I requested to speak to a manager because I never indicated to Tanja or anyone in Geico that I would be "keeping/repurchasing" the vehicle.

March 18, 2021 - Kylie Beren, auto damage supervisor, called me regarding the $2,500 deduction from the Market Valuation Report. She indicated Geico would not pay the full tear-down fee to IAC, and therefore, IAC would not release the vehicle to Geico. She stated that Geico was deducting the $2,500 (salvaged bid) from the Market Valuation Report until IAC released the vehicle. Then she stated that I was the vehicle owner, and it was my responsibility to negotiate with IAC.

March 19, 2021 - My husband and I mitigated our damages. As of today, we paid IAC, out-of-pocket, $1,210.18 for the tear-down fees that Geico refuses to pay. Since payment, IAC has released the vehicle to Geico.

It is unreasonable that Geico pinned the vehicle on us only after a failed attempt to negotiate a reasonable price with IAC. I have reviewed the policy contract; I want Geico to explain, in writing, their Legal Basis for what has transpired. I need to know what page or section in the contract indicates that in the event of a "total loss," the insurer is forced to keep the vehicle, negotiate fees with an auto body, or take financial responsibility for tear-down fees?

I demand immediate payments for the following items:

Vehicle's Market Value $11,318.84,
Reimbursement for the tear-down fees $1,210.18 paid to IAC, and
Car seat $216.24.

Esmeralda Figueroa / Rene L. Gómez

Geico is horrible! My daughter was in an accident. She has her own insurance with State Farm. I have insurance on her car through geico. There was no Witnesses that stopped at this accident, so FHP was not able to give anyone a ticket even though the other driver stated she was looking down and wasn't sure if the light was red or green. (Fyi she ran the red light and hit my daughter) . Well 5 days later Geico called to tell me there was a witness and I would be held at fault for the accident. (My daughters insurance declined geico and said there was no Witnesses and she's not at fault). After my own investigation I found out that the Witnesses is a geico's adjuster. REALLY! So your own adjuster witnessed an accident and didn't even stop or call FHP to report it?! They refuse to tell me the statement of the Witnesses and that I'm going to be held accountable/at fault for the accident

I’m trying to CANCEL my car policy using the GEICO APP (I’m traveling internationally and I have no car anymore inside USA) but they do not allow and instead that they keeping charging me. I don’t need a car insurance this moment, WHY IS SO EASY TO START BUSINESS WITH GEICO AND SO HARD TO FINISH? Could someone help me? I can’t CALL then.

Hello,
I am currently a customer with your office here at El Paso Tx Agent #118175 Daniel Joseph Lucas and I've had a really bad experience the last two days with the employees Ruth Chavez, Roxana Ramos, and the manager Mary Lucas. I expressed to all of them before getting into details on the policy that I had a high risk pregnancy and none of them cared. Ruth on Thursday 18th made me sent several letters, every time there was an additional detail that needed to be added because of the situation that I totally understand but that they did not realize that this moving around can be fatal for my pregnancy. Ruth advise that she was going to be off 7/19 and that Mrs. Ramos will take care of the case today 7/19. I sent the pictures they asked me for this morning and no calls in the entire day, until I had to call to see what was the status on my case. Mrs. Ramos said that I needed to send another letter and that I was missing information on the request that Ruth had sent me. At this point me upset started crying told her again that I had a high risk pregnancy and did not showed any kind of sympathy about it. I told her that I could not believe that they were making me go through so many hoops knowing I cannot move, she tried to excuse herself from the situation, talking over me and raising her voice by saying that Ruth did not provide the correct details to her and she did not know everything on the case. Hung up with her and received her call after 10 min asking me for another letter and asking for another detail. At this point I asked for the manager Mary Lucas and she was same or worse careless person than the other reps. She never acknowledge my situation until I pointed out that she had not done it either and that I did not send the information they were requesting they couldn't continue with my application (perfectly understood) if I wanted to proceed or not. She said that the customer service that the other two reps provided were fine that she had heard all the conversations. I didn't want for them to feel sorry I just wanted to have a good not even great customer service and for them to care of what I needed since the first time I called. I wish they are never put in this situation like the three of them made me go through.

I have been told that someone will call back and handle my claim and that has not happened. I have been disrespected by the whole claims department. Will not allow me to speak with a manager.

I’ve had 2 supervisors refuse me a manager. One even stated how her manager was on vacation and no would would be interested in taking my call either way. WTF is wrong with you guys?

I unenrolled out of autopay through a representative of gieco as well as through the app. I was able to arrange my payments through the app, so I was scheduled to pay 350$ on July 31st, but they still took money out on July 16th with out my authorization! When I called and spoke to a supervisor, she told me there was nothing they can do and that I authorized the payment, which I absolutely did Not! I have been a loyal customer for 5 years, I have insured 2 cars and payed every payment on time! I will be taking my car to another insurance company who values their customers and I will spread the word about how gieco does not value thier customers! I’m her disappointed in the way I was treated

basically Geico kept me on the phone for an hour trying to set up a policy then charged me for where I live and said they can't insure me after wasting an hour of my timethey asked all kinds of personal questions only to tell me they can't underwrite me because I don't have a physical address which is not true I do have a physical address they lied and twisted things in the underwriter was not being fair.they were being discriminatory because I'm living on a Christian base.

Zero stars. I’ve canceled my policy on June 28,2019 I was told I would get a refund in 17 days.i told geico I closed my account at bank and gave them a po box to send check to.they said it’s policy to submit money to bank and when it gets returned they would send check.ok they sent it to bank on 29 of June the bank sent it back on the 2nd of July.geico somehow still hasn’t gotten the money back from bank they say.i literally got geico and us bank on the phone together and the lady from bank said money was not deposited in bank because account is closed and her records showed they sent it back on July 2.now geico doesn’t no where money is and there saying it could take 3-6 weeks to get money are u blipping kidding me where is my refund.it didn’t take 12 days for bank to receive money from geico what’s going on.

I cannot believe the mess that is Geico Insurance. In a dozen phone calls, literally every rep has told me the other reps you spoke to either told you wrong or did the wrong thing, and the adjuster did the wrong thing. So if my experience is correct and this last representative was right, 11 out of 12 Geico reps and/or adjusters do not know what they're doing. It isn't me saying it- it is their own reps.

My car was hit by a runaway tire when the car was parked outside of a garage. The owner of the vehicle that lost a wheel (he had rotated his tires the day before and apparently forgot to tighten at least one wheel down), was insured with Geico. Since I have had Geico for at least 13 years, I thought it would be easy to get this settled. WRONG!!! It is now about 3 weeks since they assured me the money would be deposited into my account and there's no money.

Every single time I have spoken with Geico, I have been told something different. The first call, they told me they would email me a link before I saw the adjuster so I could give them the information to deposit funds as soon as the claim was settled. They didn't send an email. I called back. That rep told me I was told wrong by the rep I spoke to previously and that the adjuster would take care of that, and gave me the adjuster's name and contact info. I was told he would arrange to see the car within 72 hours, and would call me within 24 to schedule a time.
I didn't hear from him, so I messaged him. He didn't reply so I called a day or two later. No response. So a couple more days go by, I call again and this time get a voicemail saying he is now on vacation. He was not when I first contacted him, but now he is, for a week.
Back on the phone with Geico Claims. They get a supervisor and assign a different adjuster. He is easy to work with, looks at my car, tells me he will have an amount in a while and I will have the funds in my account by the end of the week.
I ask him about the email and told him I never gave Geico my account information. He assures me they have it and I am good to go. Because I pay electronically, I say okay, if you're sure. He says he is.
Weekend comes, no payment. Monday, no payment. So I contact him, he contacts corporate and gets back to me to tell me he has checked and double checked, payment has been sent and he has no idea why I don't have it. This really freaks me out. If they sent payment, where did it go? Did it go to someone else's account? Do I have to prove I never got it and will this take a long time?

Back on the phone with Geico yet again. They tell me they sent an email with a link for me to follow to give my account info and that it is probably in my SPAM folder. I look, sure enough. It is in my SPAM folder. So I click on the link and it is no good. Back on the phone with Geico. She tells me someone should have told me to look for the link because it is time sensitive and has now expired. She has to cancel it and resend a current, working link. I get it within a few minutes, enter my information and see that it can take 3 days for the money to show up. So I patiently wait 3 days. Since a holiday was in those days, I give it 5 days. No money.

So I call Geico again. This rep tells me she is sorry, but the email was not ever sent. I say yes it was, as I followed the link and I still have the email. She says it could not have been sent because there is no record. I tell her I can send her both emails if she wants, but no matter. She tells me she has authorized the payment and I will get the email, but it could take up to 3 hours for me to get it. After 5+ hours, I call Geico again. This time, a man looks in my file, says the payment was authorized and the email will be there but could take 24 hours. That is not what happened before and goes against the 3 hours I was previously told, but no two reps have EVER said the same thing, so what the heck. I wait 24 hours. Then 48 hours. No email, no payment.

Back on the @#&%!! phone with $@@%#! Geico. This time the rep tells me the payment was NEVER authorized because the adjuster did not complete all the steps. I tell her all about the emails saying "Geico has sent a payment" and she says no, payment couldn't be sent because "John" never completed the process.

So now, despite the two emails I got (one expired and one that just didn't work), despite my numerous conversations with John, the adjuster and his calls with the total loss team (and I heard him speaking with them), I am told I must wait for a couple more days for them to get in touch with John and for him to complete the steps, then allow a few more days for payment to be authorized and an email sent, then up to 3 more days for them to complete the transfer once I get the email.

The thing is, if this is the case, how come nobody called me to say "I see you were waiting on payment, but we hit a snag. It will be a couple more days and we're sorry"? Why did anything only happen when I called them???? Why did they only assign an adjuster who would answer my calls when I complained???

I suspect the answer is simple: their "simple and quick" claims-handling process is neither simple nor quick and nobody has responsibility for staying with a claim from beginning to end like a local agent would.

I originally told them I didn't want a rental car. I wish I hadn't. I believe if they had been paying for a rental car this whole time, they may have had some motivation to make things right. I was trying to be easy to work with, hoping they would appreciate that and turn around and treat me right. Instead, I lost money on the car and missed 3 opportunities to purchase a similar car because Geico made promises to send the money but never did.

Never, ever, have I dealt with a company where literally every single rep tells you that every other rep has told you the wrong thing. Seriously, in a dozen phone calls, each rep has said, basically, "the other rep didn't know what he/she was doing but I do and this is what is going on."

DOES ANYONE WITH GEICO KNOW WHAT THEY'RE DOING???

Good day,
The storage company is refusing to release my car even though I’m ready to pay my portion. Your office has failed to give them a check even though Geico has adjusters ready and able to do so. Ace storage gave your adjuster a bill last week (they have copies )and now a week later they still have not received payment. Further more your office has failed to get back to me numerous times and proclaim an overpayment charge (no verification to verify this)not only will I be reporting this to higher ups, consumer affairs but I will continue to seek legal action. A Representative stated a check would be ready at 773 Bergen street when my dad arrive no such check was available, the storage company has spoken up on my behalf due to this poor treatment. Geico has failed me numerous times and is allowing my car to sit in storage without paying there portion.

Be well,
Monika Duval

Sent from my iPhone

Our specialty delivery

On March 28, 2019 my son had a car accident in McClean, Virginia under the Fairfax County. On April 10, 2019, Kevin Velasquez, a Geico Agent declared my 2018 BMW 5 Series has been declared total loss. We were told by this same Geico Agent enable to process the claim it has to go court proceedings which happen on June 24, 2019. The same Geico agent, Kevin Velasquez that we to wait for two weeks after the court proceeding. I made of a follow up on my claim enable for me to get my own transportation. However, on June 28, I left voice message to Ms Elizabeth Jackson who handles all the claims for Northern Virginia. After all these information and effort done, we feel like we're being held hostage by the Fairfax County Police who is holding the damage car in their impoundment lot. These frustrations could have been done by Geico itself if they just do their job to contact the police station to release car. We have been a member of Geico since 1980s which is very long, we do not deserve this kind unacceptable service. We need an immediate resolution to this problem as soon as possible.

Homeowners policy cancelled due to timing to get specific details via underwriters, no coperation from agent or underwriter, even contractor was unsure of defects . Now dealing with nearly impossible task of obtaining a new pplicy from another ins. Company.

I have two cars; however, my daughter drives one of my cars (Toyota/Solara) occasionally. My daughter was a student at North Carolina A&T for a total of 4 years. In her last 3 months of school, Geico forced me to change my car insurance from Georgia to North Carolina. They stated they sent me notices by mail/email to inform me the Toyota car would be dropped from the policy. However, I did not receive any notices by mail; and, the notice received by email had in the submit line "A Notice about your policy”, which was very general. Geico never confirmed the location of the car; however, they assumed the car was in North Carolina on a full-time basis. There was not verbiage of “Cancellation” of policy or any indication of “Cancellation”. In Feb 2019, I contacted Geico and they insisted I needed to change her policy even though she only had 3 more months before she would be back to Georgia; and she would be driving my car occasionally. At that time, I transferred the service to North Carolina. In addition, I was in the process of moving from one house to another. Therefore, I added Geico renter’s insurance in February 2019. On May 11, 2019, my daughter was pulled over by five (5) police office. They told her that the Toyota is not registered. In returned, I called Geico on May 13, 2019 and spoke with a Geico representative. She insured me she would send a notice to DMV advising them that the car was registered; and, there is proof of insurance for the vehicle. On June 14, 2019, my daughter was pulled over again by police and they informed my daughter that the car is currently not registered in Georgia. I contacted Geico on June 14, 2019 and spoke with two Geico representatives (one from South Carolina and one from Georgia) and they confirmed they will send a notice to DMV advising the policy is in good standing and the car was covered. On June 15, 2019, I spoke with a Geico Representative and she also confirmed a notice will be sent to DMV. On June 17, 2019, I spoke with Geico representative, Sandy; and, she also confirmed a notice was sent to DMV advising the insurance policy was updated. Sandy stated she checked DMV and stated the policy is currently active; however, I would have to pay the reinstatement fee. I advised, "Why do I have to pay a reinstatement fee when Geico made the modifications to the policy?" She stated your policy was cancelled from 01/15/2019 to 2/15/2019. Therefore, you are responsible for the reinstatement fee. At that time, I was transferred to a supervisor, Brandon (154688); I explained to Brandon the situation again for the 5th time; after explaining the situation, Brandon stated there is nothing he could do. I stated, "I have called and spoked with several Geico representatives and not one representative stated that my policy was cancelled in January; nor, has anyone stated I had to make a payment to have my car tag reinstated. Even in Feb 2019, the Geico representative never stated my policy was cancelled. She only stated that I needed to transfer the policy to North Carolina. Everyone I spoke with stated they will take care of it; and, send something to DMV. I asked him, "Do you have a record of all my calls into Geico?" Can you show me what I paid between 01/15/2019-02/15/2019? Because I have paid the same amount every month by ACH”. He stated we only can give me a confirmation page advising the car was not on the policy. I told him I have paid, emailed correspondence, and conducted all my business with Geico for 9 years online; never through the mail. I have received 100’s of emails through Geico stating "A Notice about your policy", which can range from payment history, promotions, etc. How was I supposed to know the policy for my car was disconnected? When you did not send a notice by mail or email that the policy was officially cancelled”. “Why did you cancel my policy?” My daughter did not have my car only on various weekends. The car is in my name, registered in my name and belongs to me. Geico never confirmed the location of the car. however, they assume the car was up in North Carolina. He stated, "We do not take notes on calls received in the call center" and it is my responsibility as a consumer to check the mail. I stated, “When does Geico start taking the responsibility for their actions?” Who suspended my policy” Geico? Who didn’t send a notice that the policy was officially cancelled? Geico? Who told the consumer on 5 occasions Geico will take care of the problem with DMV? Geico?

As professionals, Geico should educate their consumers and provide accurate information. As Supervisor Brandon stated, " Not Misinformation". As I stated to Brandon, "I have been with Geico for 9 years; and Geico is willing to lose a customer for $89.00 (DMV fee) due to their inaccurate information.
Also, on the same day Geico took out $ 258.62 out of my bank account in error. Over a week ago, I made a payment arrangement to make a payment on 6/22/2019 instead of 06/15/2019. It was noted on the website; however, my ACH payment was still taken out my bank account on 06/15/2019. I called and spoke with a Geico representative; and they stated the payment was recorded as a promise to pay and she was not able to do anything since the payment has posted. She stated I needed to call my bank to dispute the charges, which I did. I asked her, "...if the payment arrangement was made, why was the payment taken out?" She responded, "I am not sure".

Geico representatives need to do a better job with providing excellent customers; customer service is not just saying the "Customer Friendly Words"; but expressing compassion to their customers, providing accurate information the first time, by not having the customer call 5 or 6 times about the same issue, and not just taking their money every month but value their customers. Geico will eventually, go out of business treating consumers this way. I am a firm believer "if you settle for something you will settle for anything"; and, I just can't "Settle". I will be looking for another insurance company today. Geico will not get another "DIME" from m

I have been waiting for days for an insurance adjuster to contact me I have called every day since Friday . Saturday they said he would call, Sunday they said he doesn’t work (how nice I do) today I called 3 hours ago bc my husbands car was totaled and we have a loaner car and are waiting for the check to clear to get a new used car for my husband . I have had the worst experience with your company when I have been paying tens of thousands of dollars for about 15 years to you and I finally need your help since my husband was in a hit and run accident he was the victim and his car was totaled. You take my money easily but when I need you you can’t be reached!!!!!!!

I had an auto policy that canceled on May 27, retro- is what Geico representative stated. When I spoke with someone on May 31st and asked was my policy cancel they said NO. So I made the payment thinking my policy was active and it wasn't. Geico want to refund me $35 of that money to start another policy that I thought was active. Ive spoken to 4 representative and they tried to play with my intelligence. I'm being penalized for they lack of "on the same page". Geico needs to fix the update policy on each computer end and stop trying to penalize policy for them not having correct information.
Now I'm without the same insurance they are trying to get me to repurchase.

I AM A CUSTOMER 10+ YEARS, NEVER A PAY OUT I am waiting more than 10 days for an adjuster to complete my case and cut me a check no response by text via supervisor, no response NO WAY TO CONTACT COMPLETE STONEWALLING. NO way to escalate Geico is unprofessional and CHEAP. I WILL CANCEL AS soon as I get RIGHTFULLY PAID.

Your underwriting department Mitchell is very discourteous to its customers. I have been a customer for 3 years now and he will not let me re add a person to the policy because of address status. I am formed him that the person has currently moved to my address to please this policy. I think as long as I'm paying my policy and there's no issues with my policy then I should have whoever I want on my policy. So please make your edit ations to my account

Had a minor accident on April 2, 2019. As of May 6, 2019 There has been no resolution and no repair. As both cars were insured by GEICO there appears to be a question of fault. Two claims adjusters stated I had no fault, The claims adjuster for the other cars insists that I had 30% fault. Bear in mind the other car recklessly crossed traffic in the middle of the street into oncoming traffic. Almost three weeks ago I was told this had to discussed at a round-table. This has not happened. I asked for the telephone of a Supervisor. I was given the wrong numbers. Now NOW NO ONE answers my phone calls or emails. My insurance expires at the end of this month and I will not be renewing with GEICO.

I'm paying for a service I'm not getting.

I went into a ditch on some ice in Granite Falls Washington. It took Geico 2 weeks to get it towed and I had to get it towed with $500 cash to Dick's Towing.. they also told me to go back to the vehicle in the snow and getting it on the second day and wait for them and the tow truck and to leave the keys in it then someone stole the keys lock the truck and stole everything out of the back when once again they never showed up on the second day...so Geico cost me to lose everything including my grandfather's antique desk...me and my kid had to stay at a friend's house for a month that's how long it took to get all this junk taken care of with Geico...they are an evil evil big Corporation who just give you the runaround when you try to file a claim

Bad customer services. Get your phone number and no one call back. Do not try to help customer (me)?

I am unsatisfied with service

On January 6, 2018. My car was legal park on the side of the road in Sussex, NJ 07461. One of your drivers hit my car and my car was a total lost and couldn't be repaired. I had to faxed the adjuster a police report of the accident and then I had to keep calling them in order to get my check for my car that was a total lost. I was getting the run around for at least two weeks. I know I deserve primitive damage for the pain that I suffer for the lost of my car. I can be reached on my cell phone number is 252-741-0702. I would like a respond as soon as possible. Thanks and have a blessed day.

I wanted to save money so I contacted Geico for a quote. They gave ma a quote of $65.00 per month so I accepted. I filled all the paperwork and also listed a fender/bender my friend had with my car over 3 years ago. The next day they came back and said it would go up to $85.00 per month because of that accident.
I still agreed to the price and signed the contract. Policy went into effect 1/1/19 and Geico send a letter to my previous insurance carrier to cancel my policy with them and proceed with Geico.
Then 2 days later on 1/3/19 I got an email from Geico stating my policy is now going up to $265.00 per month !!!!! I was shocked, that is $200 more than their original quote. I asked why and she didn't know. I asked to speak to the branch manager since I was so upset. After holding for 20 minutes, A man came on the phone. I asked him if he was the branch manager and he said no, just a supervisor !!
I explained the situation to him and he (supervisor) says that $200 increase was because of the fender /bender because underwriting dept. missed that while underwriting the policy. I told him GEICO ALREADY WENT UP $20 AT THE BEGINNING FOR THAT ACCIDENT !! i ASKED TO Have CEO call me back and am still waiting. I will go to Social Media and BBB soon if I don't hear back, So now no insurance b/c GEICO told my insurance co. to cancel before they hiked the price of the new policy.

I would rate the service a ZERO if i could but I will on the social media and BBB websites !! I filled out an online application 3 days ago (12/31/18) for a quote for my auto insurance. I was given a quote of $65.00 per month that I was happy with. I replied to Geico that I was happy and would sign a contract with them.
I was then asked more questions as part of my contract in which I FULLY indicated a fender bender accident almost 3 years ago that happened when a friend had orrowed my car to go to the store. (Their's was in the shop).
When Geico's underwriter reviewed my application they specfically asked me "Who was the person driving the car during that fender bender, does he live with me, and does he have his own insurance".. I answered all the questions and Geico then came back a few hours later to state that my monthly payment would go up $20 each month to the amount of $85.00. I still accepted the amount and send in my contract. They took the money out of my bank account and had the policy start the next day on 1/1/19. They also sent a letter to my former auto insurer stating to cancel my policy as I have Geico now.
Today, 3 days later I got an email from GEICO stating that my policy is going up to $265.00 per month !! I called very upset and a CSR in NY told me there was an indicent. I asked to speak to the CEO and they only gave me the CSR's supervisor !
He stated he would help me move forward (how?) but was unable to do anything for me !!
The supervisor told me the underwriter didn't see the fender bender accident I listed on my paperwork. I told him they already raised my premium $20 for that incident, he said he can't change the behavior of people who don't do their job well (the underwriter) and that he could not do anything.
Please reply to me ASAP or I feel I will need to hire an attorney which of course I would not like to go thru as well as I'm sure you company would not like the exposure.
Thank you very much,
Darlene Cummings
774-254-4384

The City of Columbus sent an invoice to Geico for damages your insured caused (who has full coverage) We already depreciate the costs and provide the low cost to you because we purchase our products in bulk. The adjustor paid the invoice minus $1,797.18 and I have sent her case law that explains she cannot depreciate the amount. Geico always pays the City the amounts of the invoices because they generally know this to be the rule. The adjustor Jana Sanders at 478-722-2654 will not listen to her insured nor will she respond to me regarding the fact that your insured has full coverage and we are legally to me made whole for the damages. Your insured is now going to have to enter into a payment arrangement for the remaining balance and I feel this is not fair to your customer and it is not fair to the City of Columbus. The claim number is 0147439680101106 If this is not taken care of I will advise your insured to contact the State of Ohio Department of Insurance. The amount for the repairs is $11,277.09 a check was mailed to us for $9,479.66 leaving a balance of $1,797.43....

rear ended by a customer of GEICO, in a SCHOOL ZONE who was texting and driving. I did not try to claim any undue hurt, or try to sue them for anything. I just wanted my car fixed. I was told to take it to a auto body shop, that did not even fix my car. I decided to take it to the Jaguar dealership. They found more damage and it will take longer to fix. I was told by GEICO that since I already had the rental car, they will only extend it to equal out a total month. My car will take an additional 2 weeks to fix. How is it that a client of GEICO can rear end me, and I am the one who has to figure out a way for my wife, (WHO HAS STAGE 4 TERMINAL CANCER and relies on her car) to get to appts to get around? I am an ACTIVE DUTY service member, and I am in Korea. I can not be there for my wife at this time, but it would be nice to speak to someone who is not so bent on what the rules say and help out a family in need. What is the point of doing all of those commercials that "support the military" when you have a VETERAN FAMILY who is getting hurt by your willingness to help.

We have been with State Farm for over 40 years. Recently decided to compare insurance prices. WHAT A MISTAKE. Everyone and we talked to approximately 4 representatives and was given 4 different quotes. I have NEVER had such poor service. When talking with them it got more confusing by the moment. Our quote started out (and we have the emails) at approximately $700.00 then we went to $601 then we went to $500 then today we went to $797.

Well I called my agent at State Farm and paid them.

I would never recommend anyone to your insurance company. I would tell them to RUN. I can't rate Geico because I would not even give you 1 star.

I signed up with auto pay. Paid my bill early. Then a week later they are drafting with the auto-pay. Disputed the payment and had it returned. Guess what, they tried it twice more the following week. You are supposed to call if you are going to pay early, to cancel the auto-pay. I never have to do this with any other company. I had to put a stop payment so that they would stop trying to ACH my account. Supposed it will continue until it gets the payment. Also, to make sure they received the payment and to get a refund. You have to send a running bank statement. Ridiculous. Customer Service was no help. Their solution was to let the payment go through, send the bank statement. Then I could get a refund or have a credit on my account.

I was scheduled to come in for an inspection Saturday the 21st of July in Redwood City for a claim I filed previously last week. I was scheduled for a 11:30am appointment which I arrived a few moments ahead and went in to notify the rep that I was present. Upon finding out whom to speak to I notified the Adjuster that I was present and he responded loud and callous that “I’m with a previous appointment your early Waite outside!” (I was only trying to inform him I was present) I humbly returned to a bench and sat with a friend who came along with me.
Finally he calls me and we walk around the vehicle to inspect when his attitude was very sharp he began asking all sorts of questions that already been answered and written in the report. I told him all of this was in the report. He became angry speaking about other damages to my vehicle (rather then try to clarify which damages I was trying to report..). then he began inspecting other things that had “nothing to do with what I was reporting” taking photos of my dash lights and anything he could point out for whatever reason!
I have had other accidents and never had to go through such scrutiny and unprofessional angry attitude... IM THE VICTOM AND HE WAS TREATING ME LIKE’A SUSPECT OR CRIMINAL!!!!

OUR AUTO INSURANCE HAS RAISED OVER 300.00 FOR 2018 I CALLED CUSTOMER SUPPORT TALKED TO ASHLEE WHO TOLD ME ITS WEATHER AND NO SUPERVISOR TO TALK TO SHE WOULD TELL ME THE SAME THING CALLED MY LOCAL OFFICE WHO NOW PUT ME IN TOUCH WITH A SUPERVISOR YADELN WHO TOLD ME THAT WHEN WE DRIVE WE ARE AT RISK WITH DRIVERS TEXTING SHE IS ALSO ON A FIXED INCOME SHE GETS IT ALL RIDOULOUS WE HAVE A BUNDLE AUTO CYCLE BOAT THIS AUTOMATIC RAISING OF CAR INSURANCE WITHOUT LEGIMATE REASONS IS THE WORST CUSTMER SUPPORT AND GET AWAY WITH IT WE HAVE DEALT WITH YOU FOR TEN YEARS PROBALY NEED TO CHANGE YOU MIGHT THINK TO EDUCATE YOUR STAFF

Spoke w/Nathaneal M requested to delay payment . Iinformed request was granted but payment cleared placing us in a real financial hardship. When called Geico to resolve spoke w/ Kendall supervisor on 6/8/18 was told they could issue a refund but would cancel my insurance immediately thereby taking my right to a grace period. They said this would be all they could do for me. Made no effort to resolve the issue. When I asked for their corporate office number to complain about these practices, was told there was no number I could call. Very very poor customer service

My complaint is that Geico is still a sponsor of Samantha Bee. It is outrageous that a company of your stature is willing to put your support behind this offensive trash. I have been a long time customer, and certainly appreciate the action State Farm has taken. It does not go unnoticed. Thanks for your time.

On the day before Thanksgiving , I was on my way home from work ( I work nights from 9:30pm to 5:30am ) when I struck a large black metal pipe that was in the middle of the road. Immediately my low tire pressure light came on, I lost all heat in the car, engine warning lights lit up and my car started smoking. I got the car home and lifted hood and smoke rolled out and I could see what I thought at the time was oil all over the inside of the engine compartment.
I called Geico right away and started a claim. I don't get holidays off so I had to work on Thanksgiving. now it was obvious from what happened my car was going to need mechanical work. There is a repair facility less than one block from me but I was told it was best to have my car towed to a company called Abra because there was a Geico rep. onsite that would make sure everything went smooth. since I don't have rental on my policy, I had to call Enterprise and arrange to rent a car at my expense. Abra was close the next 4 days due to holiday so my car wasn't going to be looked at till the following Monday.
on Monday I called Abra for an update and was told the estimate for the damage to the tire was done but they hadn't had a chance to get it on rack yet to estimate damage under car. On Tuesday I missed a call from Geico rep. and he left message saying they couldn't find anything wrong with my car so there would be no claim made. It was too late to call back so I had to wait till Wednesday.
On Wednesday I called Geico rep. and he said that they couldn't find any damage to underside of car despite all the problems that happened after hitting pipe.He said the don't do mechanical work at Abra so I would have to have car towed to another facility at my expense. they had my car for over a week and did nothing to help me with it.
I had car towed to facility by me. They picked up car at Abra at around 8:30 am on Wednesday. It arrived at Handels auto around 9am. At 9:30am I got a call from Handels and they had already found the problem. The metal pipe had cracked a coolant return line by the engine and coolant had sprayed through the inside of engine compartment. It took them 30 minutes to find the problem. Abra had my car over a week and couldn't find anything.
Handels called the Geico rep. and told him what had been found. Another agent showed up at Handels on Thursday and finally a claim was made.
I am not happy with the way the agent at Abra and Abra in general handled anything. If you go to the Better Business Bureau website and look up Abra you will find that 72% of all comments are complaints and many involve Geico reps as well.
I was not happy with being told nothing was wrong with my car as there clearly was. I will not ever use Abra for anything ever again and will also be looking for a new car insurance company. You may want to reconsider your arrangement with Abra. Even though they say the Geico rep. is there to make things easier, it seems more like they are there to do everything possible to deny claims.

My truck was stolen at gunpoint an arrest was made and yet been 11 days since rhis happen and Geico has still not covered for a rental or yet to have my vehicle fixed. Truly upsetting I have had them for about a year and tell this point never been late on a payment and never the less late on my truck payment. I supplied Police report , bank statements , and also repair I have had to my truck since I owned it. These guys are a joke. Been taking a bus and using my bosses vehicle for the past 11 days cause they don’t help out at all. This agent is setting back in Hawaii dragging her feet. Telling me anchorage police department might take 30 days just to recieve a police report.

Poor customer service skills. Dropped the ball on processing my claim. Did not receive two days of rental on 1st claim.
Had to meet two deductibles because accident happened on own property.
All I hear is sorry..... can’t do anything about what happened(didn’t happen)
Only thing I can say good thing no bodily injury claim, would hate to see how that would turn out.... I feel that my time spent, filing claim on app and several conversations on the phone I should have a line item bill for Gieco for over the two deductible amounts. I did all the work. How crazy is that or maybe I need to start a consulting business...for companies that don’t know how to do there jobs.

GEICO settled a complaint without my knowledge. I was told that a lawyer assigned to me at GEICO would contact me before settling, but no one ever did. I told the Claims Adjuster that the lawsuit filed against me for a minor traffic accident had false statements that the plaintiff filed against me. I don't deny that I was the cause of the accident, but not in the way it was written up by the plaintiff's lawyer. I specifically told the Claims Adjuster that I didn't want GEICO to settle before I had the chance to speak to my assigned lawyer. My account of the minor accident was taped the first time I spoke with the assigned Claims Adjuster. GEICO's lawyer should have listened to the recording before deciding to settle. In speaking with the Claims Adjuster this morning, I felt like he was not interested in what I had to say and his continued response to my questions was "We settled in your best interest." I don't believe that, and furthermore, I need to pursue the issues that led to the settlement. I am very angry and distraught that GEICO has put me in this position. My husband and I have had GEICO car insurance since 1967. I object to them spending the money we have put into our insurance in a way that shouldn't have been spent. The plaintiff, like so many "victims" of accidents, is taking advantage of me, and GEICO has supported her in her quest for claiming money she doesn't deserve. When will this nonsense of filing unfair lawsuits stop! I need a quick response to my complaint.

I am beyond livid with GEICO as a company! I have paid close to $400 a month to be insured due to my age (25) and car (A4) geico had not contacted DMV about being unsure and because of that 2! Tickets were issued. This has cost me much time off and as a new mom extreme emotional torture! Let me tell you why. I called to make a payment at the end of Nov. You guys cancelled me! Oh but no text no call?

You guys can text and call for a payment right? But the decency to call and provide me with time to find new insurance is too much to ask?! Now with a ten month old son and a full time job I need to look for new insurance but also drive without any!!! This is outrageous. The money it has cost me to solve this issue with the courts and DMV plus time away from my job. I don't need the headache. Like I said I am beyond livid and no one can provide me with a reasonable solution to this problem. I was paying doing my job why wasn't yours done?

I need to speak to someone that will do right by this. And I will continue to fight for all the difficult you guys have caused in this process. Completely absurd how you guys can treat a customer. I want a solution. This is not fair at all.

My GEICO agent has limited my rental reimbursement. My auto is still in shop. I have not reached my maximum amount of coverage yet. I have called my local GEICO customer service supervisor and they will not return calls. They are not honoring their contract. I am very upset that I am now paying rental out of pocket. I thought this company cared about it's customers? The commercials are so funny, but I guess it's all a scam.

I have never had a problem with Geico until I had a parked vehicle incident that produced damage to my tail gate. Usually I take the car to an adjuster for Geico and now a new policy. I have to download app for smart phone and follow the instruction to take 12 pic as directed. Well that is good-----but the pictures do not tell the whole story. They send me an email saying I will get a check for damages. I take car to shop that has done a lot of work for Geico in Prescott and the estimates are 1000 to 1500 dollars diff. Shop gets on phone to Geico no fix the way Geico says and if that doesn't work hold car for 3 more days to authorize what really has to be done. This is no way to do business. A picture does not tell the total damages under the panel. I am totally fed up with the non personal quality of this program!

I'm having problems with GEICO Insurance Company. Denying me the Recoverable Depreciation in the amount of $1,180.28 from a claim I made. I have called the Insurance Commissioner to complain. My first check was $3,704, they stated to me if I needed more, I could file for Supplement. I was sent a check for $437.01. My complaint, not being treated fairly. I pay $1,397.00 Yearly and I should not be treated like this. Making a complaint is not needed, calling an Attorney, or even the Media. I should not have to do this. I would like to get away from GEICO this was my first claim. When I asked the company how long I have been with them they refused to tell me Why? every time I ask for my money, its always an excuse why they are holding it. I'm tired. I hope this matter gets taken care of in a timely matter.

GEICO sent me a letter of rejection concerning insurance for my home. Prior to canceling my temporary insurance with GEICO through Ms. Duke, I procured home and auto insurance the night before I cancelled. I even called the corporate offices to check on everything and confirm my status. The reputable company I purchased my home and auto insurance found nothing wrong with my home, and to date Ms. Duke has not once mentioned that there would be a problem insuring my home. I am suspicious about how Ms. Dukes handled the cancellation procedure.

You see, I cancelled the insurance with GEICO about 12 hours after it took effect. All letters of cancellation I sent to Mrs. Duke were documented two weeks after the actual cancellation date, and now I get a rejection letter with the cancellation date listed August 28th. It seems fishy that the cancellation dates have been extended from 2 weeks to 2 months past the actual cancellation date. I now feel it was to use up the deposit I put down so there would be no refund. I write now, because this is the only complaint form I could find for GEICO. It truly feels like GEICO's customer service employees manipulated my $200 deposit by pushing back all cancellation dates on their forms. I cancelled with GEICO 12 hours after initiating the policy and due to their greed, I have not received a refund.