Contact GoDaddy Corporate

We have been a customer of GoDaddy's for approximately 16 years. Their customer service has slacked over the years, but it has reached an all-time low! Just recently (July 2020), I had an inappropriate and offensive experience with one of the customer service (?) reps, in which GoDaddy has yet to address with any feedback communication! We will DEFINITELY take our business elsewhere...we're done! Read my email below:

Hello,

I am filing a complaint against your billing (?) worker, Brian, who processed our company's payment shown in the payment email below!

I called to make our monthly (Microsoft 365 Email) premium payment. I inquired about the balance left on the annual premium, since we had been paying the renewal monthly this time around. Our company has been with GoDaddy for MANY years and this renewal year was the first time we had not paid the premium in full. It was my understanding at renewal time earlier this year, that the premium could be paid in full then or paid monthly over the annual period. However, I also understood that we could pay the remaining months off 'early', if desired, at any given time. Whether my understanding has been clear or not, what your worker, Brian, said to me was TOTALLY inappropriate to a business client!!

Brian stated to me during the call that (1) what he was trying to put into words/relay to me was not 'registering with me' and (2) that the annual premium was not like 'lay-a-way' where we pay on it and there's a balance to be paid. WHAT?! I was QUITE offended and annoyed by his statements!! (1) He insulted my intelligence, with the 'registering' remark and (2) he offended me as an African American business owner...who's been with GoDaddy for MANY years, with the 'lay-a-way' remark!

Will GoDaddy be another company that's reported that their employees need bias and sensitivity training?! I am hoping that Brian does NOT represent your company with statements like that towards certain client bases! I told Brian EXACTLY how I felt about his statement and that I'd be filing a complaint! The recorded call needs to be reviewed!

I want to have this issue addressed with your worker, Brian! I, also, wish to receive feedback on how this TOTALLY inappropriate situation will be handled...if at all.

LJW

Employee being fraudulent. (will keep it short) I have recently been told that the account mgr. ( he has said) i have been dealing with for about 24 months is only a guy on the call- in desk. Told by a supervisor, And he would not be calling me back asked the supervisor to call me to correct the problems, but received a not so nice e-mail instead. In the last month and a half I have called a dozen of times. To no avail or resolution. I have spent more time on hold told someone would call me back or hang ups. This is after being on hold and waiting for my so called acct. mgr. to call me back when he has a total and complete information. And has not. Several times. for 24 months i have e-mailed him and he calls me back. in the past he has called me before expiration to renew witch was our agreement. He has also helped me setting up a web site worked with my I.T. guy, and renew 35 to 40 domains. also past his contact on to other people. Including my attorneys.
He has told me he has been out sick and has answered me via phone, Text But when he has returned he has not made good on his promises. I have asked him to pass me along to someone else if he could not handle. But did not.
I have several e-mails, Text messages to verify this situation. Can forward or list if I need to.
I just need to renew and be made hole with what was promised.

It's been more than a day that my websites are broken and down due to the fact that I was unable to update my WordPress and plugins. I contacted their so-called professional support on chat and get connected with Neil Jordan.

That person nearly took 45 min and said there is no problem from our end this problem is due to the plugin. Whereas it was a fresh installation with a fresh database. He said I have forwarded your report and it will be fixed in other 90min. I gave it 2 hours and checked back the same issue was there.

I checked some of my other sites which are also hosted on the same server this problem was still there on my other websites. So I contacted them again this time Mounika p joined in and took a good amount of time saying that 3 of there technical team members are looking into the issue. Then after a long time, they said that this is due to the reason that your DNS is configured with some other provider, I said yes it's been with them since the start.

Then they said to update my DNS pointing back to GoDaddy. I knew they were just trying to troll me because that will take up to 48 hrs to configure properly. But still, I configure as per their guidance then they said your issue will be resolved within 24 to 48 hrs. I was so pissed off I just asked them either to get your responsible person to send me an email of assurance or refund my money.

Then they said we cannot do that as we are not authorized to email you can have only chat transcript. They are good for nothing I have lost my money and time what should I do now my sites are still having the same issue. I had every right to ask for an assurance email because I have paid them to but they refused.

Then they forwarded my chat to some Ajesh K. Who is their supervisor as per them. He just shut the chat window on my face and left. What the *** I am supposed to do now. GoDaddy is just playing around with their customers' money.

And not only that if you try to turn off their auto-renewal then it won't work they will still charge you for auto renewal. Its a total scam

I tried to renew my domains but it was a network failure but the amount was credited to them on 23/12/2018, I asked for refund but the customer care is so worst at care that they all (5-6 members whom I contacted) said money will be debited to my account but till now i got no money from them...

Just published my website and in google search engine it was showing as parked free at godaddy. I called customer services to see why and was told it would take two days and to do a google recrawl. at google recrawl it says it takes up to two weeks and is a long process. I called back and was told this was wrong and was given different information. I asked to talk to a supervisor and was told they would not know either. Eventually i was able to talk to a supervisor who explained the situation and i spoke of my concerns regarding customer service staff and he said they are only human and also i could have my money back. This was upsetting as the staff had little knowledge even with 3 months training and i hav spent lots of time developing this site for my buisness. I stated my concerns and asked how I could make a complaint to which I was told I could only e-mail this supervisor Robert 4421 and there was no other way of complaining or speaking to a manager for reassurance as they do not accept calls or e-mails. I could only complain to Robert 4421. I am very concerned that I have now set up my website with a company that has front line staff like this. I would like to talk with another manager asap.

They changed plans and we were on a grandfather plan. Our email was shut down and we were held hostage to pay $1,500.00 to turn it back on. We are switching, this is abuse and probably the worst I've been treated by a company in 30 plus years.

tried to fax because we have fax thru email and found out my time was used up
the computer shows on 11/15/17 I sent two faxes of 54 pages each within about 20 minutes to the IRS
I did not fax the IRS 54 pages...the IRS won't even take a 54 page fax!!!
when I called to try and get extra minutes to finish the month I was told I would need to add to my contract another monthly fee...
they couldn't give me or sell me any extra minutes unless I agree for the extra charge for the duration of the contract
finally a girl told me she could sell me 150 minutes for $14.99 without adding to my contract....so I bought it
your technicians swear that your fax service can't be incorrect and that the two faxes of 54 pages must have been by someone using my number so they had me change all my passwords....
10 minutes after acquiring the 150 minutes I sent a fax to the IRS...it was 12:27pm...your computer shows 12:27am...so your computer DOES make mistakes!!!! it also didn't register a fax being sent so I resent it...and then it charged me for two faxes ...YOUR COMPUTER DOES MAKE MISTAKES!!! your computer shows one of my faxes as 6 pages...it was 2 pages...YOUR COMPUTER DOES MAKE MISTAKES!!!
when I call your support I'm put on hold for 27 minutes and no one can figure out what needs to be done or whom to talk with about the problem.
you have my email....lets get me some answers please..
I can't afford to wait on hold for your "experts"....time is money
Joe Cumley

Dozens of complaints with promises to fix the problem, wasted money, loss of potential customers led me to write this letter November 1, 2016 to Go Daddy CEO Blake Irving, Charles Robel and Barb Rechterman, allegedly head of Customer Service. To date (Dec 18, 2016) not a word of response. Either they don't read their mail...or they don't care. I think they do not care.

GoDaddy corporate are liars and fake and thieves who take your money. Their customer service team is terrible, they told me to cancel after I complained for very bad server speed. Now I will quit and will ask for them to refund my money.

I can no longer afford my hosting charges on GoDaddy but cannot seem to find the phone number for billing cancellations. Can you please help me? Most of the services were automatically added when I signed up without my knowledge.

I had an employee department my small business. I had to cancel her credit card. I tried to contact Microsoft for more than two weeks to update my payment status on the account. Of course, the first few calls I had no idea what was going on because I could hardly understand the technician. Then, I tried the chat line. Of course, since it was a business account, I had to contact them using the business line. BUT, since it was over the weekend, the office was closed.

I then tried to change my information online through the portal. I tried several times with no confirmation that the information was accepted online. So, it was back to the phone lines. Again, I was helped by an individual with a heavy accent, but we were able to phonetically communicate to identify the problem. Unfortunately, because my problem did not fall within their 'script' I began the circular dance once again. Eventually, I get an American! He understands me. Reviews the account. And then tells me that my payment has to go through GoDaddy. Even after I tell him that I receive my non-payment emails from Microsoft he confidently tells me that I have to make my payment through GoDaddy. I sigh heavily as I am now so frustrated with a company that refuses to accept payment on an account.

I chat with a GoDaddy rep and update all of my information. It takes less than 15 minutes, imagine that! Then, two days later, I get yet another non-payment email from Microsoft. I call GoDaddy to find out when the information will be updated in their system. At that time, the customer service rep informs me that I only have Outlook with GoDaddy, explains my payment plan and when the renewal is due. Less than 10 minutes and I have everything I need to know about my account with GoDaddy. Now, another phone call to Microsoft.

I call Microsoft and they are insistent that the account does not even exist. Finally, I get them to look past the trial account and find the purchased account. They locate the account and then tells me that they have to transfer me to a business account representative. I only want them to take my money. Again, I get a foreign representative with a very thick accent. However, I can phonetically communicate with the representative. We finally find the right account (not sure what representative 1 tells representative 2 because I had to repeat everything again). And, to my surprise, this representative tells me that I need to update my information online. It shows that my credit info was accepted for Office but not for Visio.

She offers to walk me through the site ignoring that I keep telling her that I know how to go to the site, I know how to use the site, but the site is giving me no confirmation that my credit card information has been accepted. I then ask her to please take my credit card information and pay off the Visio account (3 months). She says (wait for it) that she can't take any forms of payment on the account. I have to go through the portal. I am stunned. What business won't accept a telephonic account payoff?

If I had to do it all over again, I would purchased a Mac computer, used Mac software and ordered just an Outlook account through Microsoft. I have NEVER had such poor customer service....including Comcast and DirectTv. It is not the representatives fault but some manager who has decided that standardization trumps customer service. Finally, I rarely post complaints online. However, I am greatly disappointed in a company that I have embraced since I was a young adult AND in the process of trying to move my college son from Apple to Microsoft. Clearly, that won't happen and I am looking to see how I can move my small company to the Apple platform.

Good luck in getting the behemoth to listen.