Harbor Freight Complaints Continued... (Page 2)

to start with i travaled 60 miles to go to youre ridgecrest ca. store where i purchased a 10 in. 15 amp chicago/electric bench top table saw sku#63118 when saw was purchused 1 year warranty was also purchased and i 1 year time i had to return to harbor freight to return malfunctioning saws first one motar froze 1 month in #2 same reason #3 the rip feince rite out of the box would come loose half way threw a rip we all know how bad that can be and # 4 for a nother bad motor at that time i was made to buy another year warranty before they would even concider an exchange and mind you this was not even a year into the firs warrarnty purchasedt.the manager of that store did not have time for my questions about why i had to bye another warranty or anything else i needed i have drove a total of 240 miles to return the saw so how i see it i should have just bought a dewalt and not had any of these problems but i do like youre tools ive bought 5 differant pneumatic tools from you and had no problem with service or items im here to tell you im a loyal costumer have been one for a while i fill some kind of compensation is in order for gas time and everything that goes with it. thank you for youre time and pactionce ,singed loyall costumer please do the write thing i like youre tools and want to continue being one.ps 4 saws where got with same model #, 3 differant styals of saw where got, dont know if that means anything but there it is my complant in short .

My name is Samuel Cuellar, I'm a customer who was treated horribly at one of store's located at 4601 west Cermak Road Cicero, Illinois 60804, Store # 00820 on March 31, 2018, at approximately 2:15 pm. I was at this store to purchase a service cart that I have seen on the Harbor Freight website. When I entered the store I was unable to receive any assistance in locating this item. I finally located the service cart of my desire and proceeded to the cashier where I presented a 25 percent off item discount coupon. The cashier scanned the coupon and said it's not registering. I told the cashier to please manually input the coupon numbers and the cashier complied. Then the cashier said again it's not registering and just stared at me like there's nothing that could be done. When I told the cashier that I want to speak with a manager the cashier got an attitude with me, and then reluctantly notified a supervisor. I then told the cashier that I did not appreciate the ugly attitude and rudeness. Finally, a supervisor arrived and said what's the problem. I explained the problem to the supervisor and then he instructed the cashier to give a 25 percent item discount for this purchase. The cashier was unable to perform the purchase, at this time the supervisor took control of the cash register and implemented the discount. Before exiting the store I requested assistance from the manager with help in transporting the service cart to my vehicle. The manager stated that he did not have anyone available to help me with my service cart. I then proceeded to my vehicle with my service cart. I attempted to place the service cart box in the rear section of my truck at this moment it was extremely windy outside. A heavy gust of wind thrust the box forward and landed on the edge rear driver side corner light panel where it was damaged. If I was afforded the assistance that I requested from the manager this would have been avoided. I believe that Harbor Freight should send representatives to oversee and review the conditions of this store. I'm requesting the Harbor Freight Tools repair the damages to my vehicle as soon as possible. Feel free to contact me at (773) 350-9224. Thank you!

Hi,on February 16,2018 my husband and I stopped in our local harbor freight store ,we've been customers since the stores opening today they had 1 cashier and she was getting backed up she had asked a young man Eric ,would you open up for me for a bit, he told hr no,she looked at him and said. no? he repeated no and walked away .All he was doing was standing behind a register playing on a cell phone well when my turn came I told her she should call her manager and I'd speak to him about the young man ,her line was now at least 11 customers deep ,after me and I had just gotten to the register ,she stated He was the manager!!! I was shocked ,I felt like calling out. Cashier backup needed but didn't. Then when I get home I realize on my receipt that one of my coupons wasn't taken off the item was batteries $7.99 with coupon should have been $4.99 coupon good for up to 8 of the product I only had 2 and didn't get discount. West bank store ..customer #999009544767Store#00272 reg 4 tran #082794 3:04 pm Jernika was the cashier and she was sweet as could be especially with the way the manager just left her with such a long line, plus she also had to field phone calls .Stephanie M Adams sma11757@yahoo.com

I was working at store #790, gautier,ms. And upon working i noticed that i was being discussed about by one employee, to other workers and she Tes, would make comments to a peticular employee. Everything is on camera, i expressed to the employee that Tes is not suppose to discuss employee , job performance with other new hire employee, espescally in the presence of the employee in which the topic was about, many employees noticed i was singled out and humiliated , they refused to give me assignments, that pertain to the learning of the job. The employees that was aware of the bullying, and intemidation, discrimination,was Ray- store opener from another store, Ray -790 employee, Mike 790 store employee , Clay he would often tell me dont respond back just do what they asked. Clay was very nice to me. Betty was also at first but her demeener changed and she started at least talking to me with less discust . Cerra was very rude, Josh was just like Cerra, when one employee is aloud to treat a employee unfairly, its labor law issue. Tess was well aware she was violating the labor law . She stated it to a employee, on one of the many occassions a employee stated who did this and her job was to check a area, so asking Tes who did this area was not justifable and Tess responce was unaceptable . Tess responce was i am not suppose to say who did this and turned around and looked at me. I got so tired of her abuse i felt that if she was tolerated to bully on a employee i would not work for harbor freight anymore. And the company stood for bulling on the job.

I have been a Harbor Freight customer since you opened. I am 74 and my wife is 72 years of age. We, as well as our children and grandchildren ,are faithful customers. However, I don't know how much longer this can happen. Your stores are not handicapped or senior citizen "friendly". There no benches {which you sell} available to sit and catch your breath. There are no electric carts or even a wheel chair to use, which can actually increase your sales because these allow your medically challenged customers to browse longer and,most likely, spend more $$. When these matters were addressed with your store managers, several replys were " This is a tool store and we don't expect these kind of customers" " We are in compliance. All we have to provide is a handicap parking and an access curb". It appears as you really don"t value your loyal older customers. If you do, please fix this problem ASAP. Thank You. Charles M James

I live in Ridgeland, MS and the Harbor Freight Tools company should be ashamed of itself. Why do they let those big truck block a majority of the parking lot? Others business is suffering. Taco Bell and Krispy Kreme are losing customers too! My town is not ghetto. We want those shipping trucks out of here, that place is not a truck stop! I will report this to the news and the Mayor of my great city.

At first I was a little put off by the Harbor Tools website. It seemed cheap and low quality, but after reading several reviews it seems like a trustworthy website. The complaints against the company are few and far between.