Hilton Complaints Continued... (Page 2)

I am extremely dissatisfied and frustrated with my Hilton experience this evening. I am attending an out of town wedding on October 1st in New Haven CT and guests are staying at the Hampton South on Saw Mill Rd. I was unable to book the room using points through the Bride's wedding site so I called the hotel directly. To my surprise I was told that once I stated the reason for my visit I was not allowed to book any room in the hotel using my points. This was confirmed via two more calls to the Diamond Desk.

My account number is 878636159 - you can check and verify. While I understand that the hotel is offering a discount I find it to be illegal to allow the bride and groom to sign an agreement which prohibits me from using my points at this location. There are many guests who will book rooms and pay - courtesy of the bride and groom for choosing this hotel for their guests. The "legal" restriction that was quoted to me several times this evening is outrageous. There is no value in being a Hilton member when I cannot use the points that are in my account. I am seriously considering moving on to Marriott unless this is rectified.

We stayed at one of your hotels, the Hilton in Chesapeake VA. for a family reunion on aug. 22nd 2015. We booked these rooms five months in advance for a bus load of 50 people, the sales person told us that the rooms would be ready at three o'clock, we waited until four o'clock to make sure the rooms would be ready when we checked in. At four o'clock we starts to check in; one front desk person checking in all of us said the rooms was not ready yet but would be ready in 20mins, we should have not have to wait. My daughter, my sister and I Phillip Goins waited over and hour to get our rooms, the whole bus load of us miss part of the reunion activities due to these issues. 100% customer satisfaction, right. I stayed in room (419) my daughter and sister. We stay at Hilton hotels a lot but this one, not a happy camper. I Phillip Goins called the GM Mr. Earles twice when I got back to Baltimore and he have not returned my call yet. We checked out aug 23rd I still have not heard from GM .

For $152 I purchased a 2 night hotel stay at Hilton Garden Inn Technology Center in Denver, thinking, erroneously as it turns out, that we could have 2 rooms for 1 night. Disappointed but reassured that I would be able to use it for a future stay as assured by Groupon's promise that there is not expiration date and it would be honored toward the purchase of a future night's stay, I accepted the blame for not reading it more carefully. It's now 3 years later and the hotel won't honor the Groupon and Groupon won't honor their promise.

I'm done with purchasing anything expensive from them ever again. Their "guarantee" is obviously bogus. When I inquired about the fact that it was printed on my Groupon, the representative I spoke to said that the phrase actually just applied to local deals and that they would refund the amount if a store went out of business. She said she would turn it over to an account manager who would contact the hotel and if that person was able to arrange something with the hotel, they would contact me. Otherwise I would not be getting any value for my $152 purchase. Not a happy customer, to say the least.

On a recent stay in Texas, we checked into a Hampton Inn where my dog was poisoned by rat poison left on a Dixie cup lid INSIDE the hotel lounge, which we had to walk through to get to the room. The nearest vet was 120 miles away, and I drove at 80 mph to an emergency vet for emergency care. I have the invoice for that care. The Hampton did pay for that bill. My dog has survived but is still under treatment for severe pancreatitis, which can be lethal. We do not know the eventual outcome. I plan to complain to whatever TX agency checks hotel safety, plus the federal agency which does the same. A child could have easily sat down and eaten these pellets. As the vet said, "you saved some lives".

I am seeking monetary compensation for both the dog and myself. Hampton cannot treat a guest the way I was treated. I have had two phone conversations with guest relations and no one seems to care about this occurrence. My offer is $5,000 for the dog and $50,000 for myself, which I plan to donate to PetSmart charities deworming program for heart worm positive dogs. The program is already set up. If you think these sums too high, I think they are too little to really punish a chain like Hampton/Hilton. Just think: poison in the lounge on a window ledge! If I do not hear back I will do whatever necessary to get satisfaction. This case can be quickly put to rest by an apology and the requested compensation, or we can go forward with legal action.

I do have the funds to pay for an attorney, and even if I do not get the compensation I am requesting the publicity which will occur with an attorney involved about this very negligent and foolish placement of poison inside a Hampton will be of great satisfaction to me. Please do not insult me by offering Hilton points.