Maaco Complaints Continued... (Page 2)

I dropped off my 2001 Miata for minor body work and new paint at the New Hampton NY shop on July 9th. I was told the work would take 2 weeks. Well today is Aug 8th 2018 and I stlll don’t have my car back. I went to the shop on Wednesday of the 3rd week and was told it was in line for painting. Patrick the sales person I had been seeing told me possibly Friday but by Monday or Tuesday of the next week for sure. Waited till Thursday of the 4th week called again and spoke to Patrick he told me the paint cracked on the bumper and had to be redone. So here I am at Wednesday of the 5th week and still don’t have my car. This is extremely aggravating as the summer is passing quickly and top down time is lost and don’t come back. I feel that the shop could care less and has lied from July 9th until today August 8th. Maybe someone there can find an answer to this situation.

4465, my 93 chevy pickup have been in your possession,since 21june 18, their been giving me the run around, hiding my vehicle in different parts of the lot telling me their working on it.every time I call, they tell me their call, it'll be ready by the week end.

I had some minor bumper damage from a light brush of an incident. I went to multiple body shops for estimates of repair, and was relieved to talk Paul at MAACO who assured me that a new bumper and fender could be ordered, painted, and put on for under $1k. I also asked Paul to give me a worst case scenario if some brackets were busted behind the scenes, he went to his computer and said worst case, maybe a $40 bracket would have to be ordered, but that the headlight, the fog light both worked fine, and that the damage look topical and on the surface. Then they have the assistant manager, Courtney, call me a couple days later tell me that some additional parts need to be ordered, but he didn't have the nerve to tell me what it needed, or the price. He said Paul would call me back, but that he was at lunch. Then a 'general manager' calls me back in the afternoon to tell me I need to come in to see the damage. I ask him to tell me over the phone what's going on and to give me the costs... to which he dances around some more and I again ask for details. After more dancing he mentions something about a zeon light part being over $1k additional, but the GM still didn't provide a total estimate. I am extremely frustrated. I know this is how the business works, which is why I chose to go to MAACO, bc I thought I could trust that name and their estimate. I am requesting that my vehicle be taken to a different MAACO shop and repaired at the agreed upon estimate. I no longer trust this shop or the characters working there, and I'm worried that they may have further damaged my vehicle beyond the cosmetic issues with the bumper in order to prove up a higher estimate of repair. I trusted this shop and they pulled the same moves a chop shop would pull. Bait and switch.

I ask for your best paint job and bodywork. I got bubbling on my hood
And rear quarter panel.rust area on front fender not repaired also bubbling.
Both front fenders inter area underhood not painted. Driverside doir not aligned
Properly t top weatherstrip wont seal.
Also chrome doorseal damaged due to door misalignment. Poor masking ,overspay covering all inside engine compartment. Paint over spray in gobs around t top frames. Air shaker weatherstrip not removed just painted over ,airdam center piece partially painted .gross negligence, manager denied all account, always had some boggus excuse.I will absolutely not let them touch my car again. Tbey agreed to replace my bird decal and pinstriping.
On the back if the check it read VOID WARRANTY. MY WARRANTY IS FIVE YEARS. THIS GUY IS CROOK.
ITS HARD TO TAKE PICTURES BE CAUSE THE BLACK PAINT IS GLOSSY
BUT ILL TRY TO SENT SOME LATER.

Poor quality and continually being lied to by the Supervisor of the Fort Walton Beach Location.
Just went in for the 5th time pick up my vehicle that has been in for 4 weeks.
The same defects are there that I identified over 2 weeks ago. The Supervisor told me that it is normal to have defects in the clear coat and since I did not get the platinum package there was nothing he could do.
I paid $1453.74 for a defect ridden job. Unacceptable.
Store is M2557 in Fort Walton Beach Florida.
I did not sign the completion certificate and did not get a copy of the repair order with the written warranty.

DROPED VEHICLE OF AT MAACO STORE# M1209 111 WEST HAMPTON DRIVE, CAPITOL HEIGHT MD 20743 AFTER RECEIVING ESTIMATE AND TIME VEHICLE WILL BE COMPLETED (7 DAYS). WENT BACK ON THE 7TH DAY, SALEMAN SAID ALL OF HIS SHOP PEOPLE WERE GOING ON VACATION FOR THE HOLIDAY AND TRUCK WILL NOT BE COMPLETE UNTIL THE FOLLOWING TEUSDAY.WENT BACK THAT TUESDAY VEHICLE WAS NOT READY AND THE PATCH WORK WAS THE WORST THAT I HAVE SEEN. SALESMEN THEN SAID TO PICKUP ON THURSDAY. WENT BACK TODAY WHICH IS JUNE 1, VEHICLE WAS SITTING OUT READY FOR PICKUP. DID INSPECTION ON WORK COMPLETED, DENTS STILL SHOW OVER NEW PAINT. NEW SCRATCHES ON VEHICLE AFTER NEW PAINT. THEY HAD TO JUMP START VEHICLE BECUASE IT SAT IN SHOP TOO LONG. MANAGER PRESENT SAID HE WILL FIX ALL DEFECTS. THIS IS A COMPANY VAN, PROJECTED LOSS IS AROUNG 5000 DOLLARS DUE TO DELAYS IN GETTING VEHICLE PAINTED. MANAGER STATED THAT VEHICLE WILL BE READY ON MONDAY JUNE 4, WE WILL SEE. PAYMENT HAS ALREADY BEEN MADE. ASKING FOR A PARTIAL REFUND.

So the first time I took my vehicle there guy John helped me and was a great guy very friendly warned me he noticed some issues paint running etc but assured me it would be fixed, after the paint settled for a few weeks and to schedule a time to bring it back!! I did and he asked for me to wait another two weeks they have been busy I asked if 4/17 (Tuesday)would be a good date to drop my vehicle off and he told me yes, to bring it then!!! So on that day (the day I was instructed to drop off my car) a rude manager whose name i believe is mike was very unprofessional and seemed Inconvenience by me dropping of my car! He Asked me why I was dropping off the car and complained of how busy they are, how due to staffing they were very behind. I explained to him that I called weeks ago to make this arrangement with John and had even arranged someone to pick me up from their business. This “manager” had an attitude the entire time, making faces and smart remarks as I pointed out the obvious issues that my fj had been left with (peelin paint,missed spots, bubbles,areas where paint had been dripped on the exterior that should not of been painted),. This was very different from my experience with John and at this point I was just hoping John would rtn soon. I left with very little instructions on when I should expect the rework to be finished, but from my previous conversation I was told 3-4 days. Over a week goes by and I call the following Thursday and was told it is in paint and will be ready in a day or so! Again no word from the company, so I call again on Monday and was told it’s in paint now will be done by the end of the day or latest tuesday! Still no call l, so I call Tuesday afternoon (today) and talk to the so called manager. He now tells me it still has not been painted , that they were hoping it would have been completed but because they are so busy he does not know what else to tell me, this was after laughing at my frustration of now not having a vehicle for over 2 weeks!! I said to him that having some customer service/ communication with me would have been nice (especially since this is the second time I had to leave my car because of the obvious mistakes left the first time) This manager then begins to smart talk me and happily gave me his boss’s name to email(although I was driving and could not write it down) as if he truly did not care about my concerns and was passing the buck! This is now over two weeks for a repaint they messed up in the first place!! Something needs to be done to make this right! I spent a lot to get a good paint job that has turned into a mess! They even painted my keys last time and had my inside dirty! I not only need this issues addressed they need to refund some of my money
I still do not have my fj back and have ran out of resources to be able to find transportation easily!!!
Bottom line is, I was told a day to bring my car in and have only been treated like an inconvenience for their mistakes. No one should be treated or placed in this situation; especially when spending such a great sum of money!!!

I took my car (listed above) to the Maaco business location (Store #M2592) on 10/18/2016 for an estimate on body work (rust repair to body and engine bay area) and paint. On 10/25/2016, I dropped off my car at the location to have the work done (Estimate #6309; Repair type "Ovderall +") and paid $4,500. down on the overall estimate total of $7,433.50 ($2,933.50 due at delivery). Due to the rust damage in the engine area, I was told that the engine would need to be removed for repair. We agreed on a cost of $1300 to remove/install the engine (listed on estimate). Over the ensuing months, I contacted the owner (Ryan) regarding the status of my car. My car had been disassembled and left outside in the elements while newer customers cars were being given priority. It has been well over a year and Ryan will not give me any definitive date when my car will be completed. At the time I took my car to the Maaco location for repair, I lived in the State of California. Since that time, I have moved out of State (Sept. 2017). The extensive delay on repairs has created the additional burden of my having to pay for transport of my vehicle when it is finally completed. Thank you for your assistance on this matter.

I first came to Maaco 10981 boatman ave. Stanton California Nov. 26 2016. Paid $983.43 for a urethane paint. Pick it up Dec.06 2016. Beautiful, no complaints from me. I later came back to have a repair and paint done on front hood and fender from minor accident I had on 7/03/2017 and paid $491.79. When I picked up my vehicle it looked like the whole front of the car was repainted over the other paint job. It was much darker. So I complained about it and later came to a agreement to have the whole car repainted. When I picked up my car, not only was it a much lighter color it had numerous flaws thru out the vehicle. I later came to another agreement to have it repainted and flaws repaired. When I picked up my car nov.21 2017 95 % of flaws are removed but the car is not the same color it was after I had it painted the first time. It's obviously been painted a very thin coat of paint and still looks very transparent. Not the beautiful metallic gold it was originally. This company not only makes me feel embarrassed of my own vehicle but they also tried ripping me off with a much cheaper paint job than what I fisrt came for. This is not the beautiful original color it once was. I used to be able to spot my car in a crowded parking lot because of its beauty. Now the car is hard to find because I no longer recognize it.
I'm very disappointed with this company and I can never recommend it to anyone. Very bad business ethics. Unbelievable!

Brought in 2nd car to make up for first debacle. Classic '76 MBG convertible roof was ripped and torn while being painted, paint showed cracking in 3 separate locations the day I picked it up. Rudeness from employees and lack of accountability. Maaco Brockton would NOT accept MAACO Coupon for 45% and was not given an answer why.

Took my parts for my 2009 Harley fatboy to the Maaco in Humble Tx to get painted. When received my parts back there scratches, fingerprints and orange peal all over. So I took it back to them and told the owner that it was not acceptable and he started to yell at me and told me that I paid $400 and I got $400 paint job, I asked if I could some of my money back that I was not satisfied. Then started yelling louder and cussing at me and threatening me and told me to leave, so I did. I hope you can help me get satisfaction or contact Maaco headquarters at the least.

Allow me to preface this complaint with the knowledge that i have had 3 vehicles painted by other Maaco's over the last few years. (2 in Wichita, Kansas, and one in Las Vegas, Nevada). The Experience was above anything i could have expected for a mid-level, color change paint job.

Complaint #1: I now live in Colorado Springs, CO. I took my car to the Maaco on Garden of the Gods Road and was told that i needed to wait over 2 months just to get an estimate.

Complaint #2: I Decided to go to the other Maaco on Chelton Road instead. I talked to a gentleman on the phone and explained my car to him. (No bodywork and very, very minor surface rust on the hood and roof) I made an appointment for the paint job at that time. When i got to the shop the estimator came out and just went crazy on marking my car up with a green marker and trying to explain to me how the hood and roof needed to be completely taken down to bare metal, how the paint was cracking, etc. I reminded him that all i was interested in was to put "lipstick on a pig" until i decided which direction to take this project.

After explaining to him that i have had several cars painted with Maaco, and that i knew the process for removing surface rust, he became very defensive and told me he was not interested in this job. I asked him to hold on and just give me an estimate for the job. He went back inside and another estimator came out and continued the process of trying to sell me on something i was not interested in.. When they finally gave me a verbal estimate, it came in at $1800 just for the bodywork alone. It only made things worse when i showed them the "half off any paint service" coupon i had. They didn't like that at all.

I hold the Maaco paint process in high regard and have recommended you to many of my car building friends. This experience, however, was the absolute worst customer service experience i have received in quite some time. (To make light of the situation, it's to bad the CEO didn't include these two stores when he did "Undercover Boss").

I still believe in the Maaco process. I don't know what, if anything, you can do about this. Please recommend a good Maaco shop close to Colorado Springs. I can supply pictures of the car if that would help. Thanks for you time.

I went to maaco of santa maria they tried to install a headlamp actuator. They were not able to, and trying to they broke my headlamp bulb. They tried to tell me it was like that. It was working before I came in to maaco. Then they charged me for labor and for the broken bulb. $136.43 is what I would like to request a refund for. This is really my only problem with them so far, and I wanted corporate to be aware of what employees are doing to customers.

I turned to Maaco, because I don't like patch work and I wanted a PROFESSIONAL paint Job. They charged me $1,400 to do a paint job and some minor body work (door dings, small hood dings, and a little rust on the bottom of 2 fenders). I also paid $320 to drive a rental car which was set up by the Maaco office worker. Grand total for the worst paint job I have ever seen in my life, over $1,700!!! I have seen guys working from their driveways advertising $200 paint jobs on craigslist do a better job.

The car's original finish was still shiny and beautiful, because it was garage kept and very well maintained. I wanted the small flaws corrected, because I wanted the car mint! The Maaco estimator suggested painting and restoring the entire car, because according to him "although it's perfect in some places; if they only fix the problem areas the car will look different colors in places." I didn't want that, because of course, I wanted the car to be in mint condition. He promised me it would be AWESOME and they would work on it until it met my expectations.

He told me Maaco had a satisfaction guarantee and their technicians are the best in the industry. 8 days later I picked my car up and it was dirty and covered in what looked like grey primer dust from other cars being worked on and sanded right beside it. I could tell the paint job was flawed, but had no idea it was as bad as it turned out to be. I told the manager of Maaco THREE TIMES "they did not do a good job and I am not happy". This was on a Friday evening and he told me to take it home and rinse the dust off it (don't actually wash it for a week) and contact them with what I wasn't happy about. I was PISSED OFF when I rinsed the car off in my drive way.

You can still see the patched up ding repairs through the paint, they over sprayed the car excessively in so many places, the inside of the car smells like paint, because I had primary in the back seat area (on my leather, door handles, and in the carpet), the driver side floor mat, steering wheel, and door handle had grey primer residue on them because the workers didn't even respect my vehicle enough to avoid cross contamination and keeping it clean, the clear coat looks smeared and cloudy in some places, there are particles in the clear coat ALL OVER THE CAR because they were working on and sanding other vehicles next to mine while the clear coat was still wet.

If you run your hand across the finish of my car it isn't the silky smooth finish of getting a new paint job, it's very rough, and you can actually see dust particles and metal particles baked into the clear-coat, the hood has surface scratches where it looked like they sat tools or boxes or something on it and drug them off of the car. My car looked so much better BEFORE they touched it and they ruined a vehicle that has so much sentimental value to me, because of my grandfather who loved it, but passed recently.

The exact same day I got it home (Friday Night) I sent Maaco customer service an email explaining what a terrible job they had done. Monday morning the owner of the Maaco shop called me and assured me they don't do "professional paint jobs, they do "the best they can" and can't promise what the outcome will be. He also explained to me that "unfortunately, it's very common for particles like dust and other small debris to settle in the clear coat of freshly painted cars and they can't do anything to avoid it (which is lie if you've ever had body work done)."

He then told me I was welcome to bring it by at anytime so he could look at it, but what's done is done. Lastly, he suggested I go buy me some type of buffing kit to smooth the clear coat and try to correct the smeared uneven look. He told he it should be pretty easy and would make the car look so much better. WHAT THE HELL DO I KNOW ABOUT CORRECTING CLEAR COAT ISSUES? And why do I have to correct the issue?

Am a long time hertz customer, I was returning my car at Maaco. I waited for over an hour for Maaco to check me out. Absolutely ridiculous. The staff ignored people in line and were extremely rude. Am highly considering using another car rental company. Beyond piss poor service from both Hertz and Maaco.