Marriott Complaints Continued... (Page 3)

Today I tried to get my account resolved because of the Dusseldorf Courtyard Marriot Am Seestern. There were numerous stays which were missing or which had issues where 1 or more days were removed. The first 1.5 hours of my call I spoke with a very helpful representative who was researching my account resolving items while we were on the phone. Unfortunately we were disconnected somehow before she was able to completely resolve all of the issues. I then spent the next 3 hours on the phone speaking to representatives or supervisors who refused to help stating there was already a case opened (which was the one disconnected). The level of service I received on the call back was very unsatisfactory basically telling me I need to call back tomorrow. I would like a formal followup and I still need my account to be resolved. Please help.

I am writing in regards to an payment issue had with Marriot Courtyard 1251 Hurffville Road, Deptford, NJ 08096. I stayed at this hotel often and didn’t have an issue until this date on October 15, 2018. I stayed at this hotel for a couple hours this day, I was checked in by front desk clerk Chris between 7 pm-7:30 pm. Around 10:15 pm maybe a little later I checked out and I decided to pay cash instead of using my credit card in the amount of $145.00 which I handed to front desk clerk Chris and I specifically asked if I pay cash my credit card would not be charged and he said yes it would not be charged. On October 24, 2018 I noticed a credit card charged in the amount of 145.00 for the date of October 17, 2018. I called the hotel immediately I spoke to the night auditor Eddie and he told me my card should not have been charged since I paid cash, he also told me he does the audit for payment and that he seen the cash payment for that day. I asked if he could submit a refund and he said he could not but he would talk to the Assistant Manager Mark so he can have it rectified. A couple of days had gone by and I still did not receive a call from the assistant manager Mark, I called again I spoke to Angela the front desk clerk she said he was not available so she sent me to his voicemail to leave a message. A couple more days had gone by and still no call back from Mark. I went to the hotel I spoke to Mark directly explained the issue, he said he would look into it he would need to check the money drop for that day and get back to me, and I asked him to print out my receipt for that day and he did. It’s now the second week of November and I still have not heard back from Mark. I called again I spoke to Eddie again he said he did inform Mark and this should have been rectified by now, I asked if they could check the security cameras for this day and he said he was not sure but he would escalate the issue to the General Manager Clarence but he had to wait until he came in at 7:00 am and he would have him call me. I received a call back from Eddie the night auditor and this time he was very rude, sarcastic, and expressed no concern he told me that I did not pay cash he also told me that I did not check out until 6:30 am and he was the clerk that actually checked me out. I explained what I seen on the receipt which was a different check-in and check-out time that he stated and also a different clerk. I explained that was false documentation and out of all the times I stayed at the hotel I never met Eddie face to face only had conversations over the phone. Eddie was very disrespectful, unapologetic and he told me there was nothing that could be done I just better take it up with Marriott customer service. I requested to speak to the General manager and he hung up on me. I went to the hotel again and spoke to Mark I explained the disrespectful conversation I had with Eddie and requested they look at the video surveillance for the day but instead he just issued me a refund. I went to the hotel again to reserve a room but was declined by the front desk clerk Chris he stated I cannot stay at the hotel anymore since I cursed Eddie out and that was a request from the General Manager Clarence Grant. I did not curse Eddie out I just disagreed with his information which was false, I am very upset and appalled by the behavior of the employees at this establishment I am a paying customer that was treated very badly.

General Manager Clarence Grant never followed up with me or rectified the issue I believe Clarence Grant showed discrimination towards me he was never friendly or welcoming its very disappointing and would avoid this location. They truly don’t care about their customers and for that I would not ever recommend this location to anyone. Such a shame because the hotel itself is beautiful and the other staff besides from Chris and Eddie were wonderful. I will be sure to let all the media know how they handle customers.

I booked a reservation for my son for one night. I was told the total charge was $54.39 for the night. I looked at my credit card info, and realized that My card have charges pending in the amount of $211.00. I never authorized these charges. I am disputing these charges in the amount of $156.74 in phone charges that I never approved. The credit card is in my name not my son and these calls should not have been allowed.

I stayed at your Richmond Hotel on Sept 26, 2018. I made the hotel arrangement on line before receiving my AX Corp card (11005) and booked the room at a rate of $176.48 to my personal AX account (67008). When I got to the hotel, I asked if I could actually charge the room to my Corp Card and the gentlemen was nice enough to move the charge to the AX corp card (11005) and to my surprise the room was only $113.87.

Imagine my surprise when both charges hit my 2 different accounts. The AX corp card has been paid by my company but the $176.48 remains open on my personal account and the dispute was denied by Marriott. I have been staying with Marriott for over the last 30 years of my travel. I am disputing the charge of $176.48 and requesting that my personal credit card be credited in full.

I have attached both charges for your review.

Thank you

Joe Whitsel
VP, Insurance Operations, US
EXL Service
913-481-5879

We recent stay at the Courtyard en Orlando Florida near the convention center in International Rd confirmation #95376669 we won't happy at all we do not have a housekeeping service during the stay no toilet tissue in the bathroom just a little be the toilet wan't clean the right way the jets where the water come they are dirty looks like they has been clean in long time if you looking from the back to the front you can see black staff on those jets this is our first time the we got this kind of situation we hope is not happen again thank you for you time

Stayed at Aloft Chesapeake, Va on November 8-9, 2018. Left a iPad charger in my room between the beds. Have called the hotel 3 times, twice to housekeeping, once leaving a message for the manager. Have yet to receive a phone call from anyone. I’m traveling to Chesapeake in 4 days and would like to know if they have the charger in lost and found before I waste a trip to the hotel property.

The chair and fold out couch are soiled and stained. It’s a dirty room.

I recently staid at a new property of yours in west Lafayette Indiana and over heard a very disturbing conversation between some of the employees. They were talking about the different drugs they are doing before and during work (meth and marijuana were the two I most heard) as well as the selling of those drugs. Apparently the majority of the staff are doing it and my wife and I no longer feel safe on the property. I think a mandatory drug test is in order here. I hope something is done soon, I would rather not make a public complaint, we actually love staying with Marriott. Thanks

barrage of cold colds from these jerks

I, Felix E Alicea, want to report on first, my stay at the Fairfield Inn, 100 Greenwich Street, NYC, NY, 10006 was a total complete disaster. First, hotel is new and the rooms don't have storage for clothes, only a closet. Second, I tried to use the elevator on 22 Sept 2018 around 0715 from the fitness room located on the basement. The hotel had two elevators in which one elevator didn't move because one of the employees in the basement was holding up the elevator by charging his phone and playing music in which he stopped one of the elevators from running, therefore, everyone had to use one elevator in the hotel. Also, both days, the employees were late serving the breakfast in the morning, another delay. Third, clothing from my luggage was stolen from my room. They were an expensive pair of shorts (Dark Blue, Under Armor, pro stock item from the Syracuse Crunch, a pro American Hockey League Team, $80.00 value). The last time I seen the item was on morning of 22 Sept 2018 at 0730. I noticed the item missing because I was going to wear them in the evening. Like I mentioned, the room has no drawer furniture. It was taken out of my luggage and I had to file a police report with the local New York Police District (see attachment). Also, I had to pay to get a copy of the report ($15.00). When the police arrived on the scene in the afternoon, they took my report (#7706, or #07706), they also asked the employee at the front desk that if this incident ever happened. He first looked at me, then told them that it does happen at other hotels. It seems that this hotel takes advantage of having no storage space in the rooms for clothes except a closet. The hotel manager explained to me earlier that she has no employees take items out of luggage at the hotel. This hotel needs to be investigated because it seems the manager does not have a handle on the situation. I had things happen at other hotels but I never had items stolen from me nor told things.
I request that the Marriott Corporation provide me 80,000 points for my stay plus they owe me $95.00 ($80.00 is the value of the shorts plus $15.00 for me paying for my own police report). I am totally disgusted by this hotel, the employees running the hotel rather than the manager and the misappropriate conduct of the hotel. The manager should be looked at. This is the worst Marriott franchise hotel that I stayed at and that being a military person is beyond all felt violated. I have filed a complaint with the Better Business Bureau.

One night for decaying rat in A/C and unable to move me....even after part crack pipe in room. We could not leave with 3:30 lunch for death memorial.
FYI I removed dry clean bag and removed rat then from shrubs because housekeeping was too grossed out.
Never again, after your response. ...
Bye, lots to share with friends and family 

On Wed, Nov 7, 2018, 12:01 PM Keri Murph <marriott@app.medallia.com wrote:

Dear TAMMY, 
Thank you for choosing to stay at the Courtyard Boynton Beach and providing your honest feedback on the Guest Satisfaction Survey.  

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced from occurring in the future. I see that our Front Desk Supervisor was able to give you a credit of one night for your inconvenience.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Boynton Beach.
Sincerely,
Jennifer Rodgers
Operations Manager
Courtyard by Marriott, Boynton Beach
Jennifer.Rodgers@ophotels.com
561-737-4600

Dear Bill Marriott:

With the recent fires disaster in Northern California the entire area has come together to rally around getting life back together for everyone that has suffered a loss, and I sincerely believe that is wonderful.

However for those of us annual extended stay business travelers… the stress on your systems & procedures have created a VERY UNUSABLE & DISCUSTING situation at the TownePlace Suites Redding. Upon Arrival (after a 1-year ADVANCE booking) we were shuffled off to a room in the property which appeared to have NOT received any maintenance since the 1980’s – AND the sofa bed was SOILED thru-and-thru the mattress well into RUST into the frame. We were told a new mattress would be delivered. Never showed up even after our many requests. They provided us EXTRA comforter to then create a bed-roll on the floor to sleep a 6-foot adult.

ABSOLUTELY TERRIBLE – WOULD YOU SLEEP ON THE FLOOR NEXT TO A SOILED MATTRESS?

So after a week, we gave up and walked next door to Hilton’s Hampton Redding, California property. My intent is to provide you with feedback to improve the process.

Sincerely,
Mark Mariotti

My family and I have been staying at the Residence Inn at 5500 Triangle Drive in Norcross, GA for almost 3 mos. while our home is being repaired following a massive water leak. With no warning, earlier this evening, hotel management asked us to check out by tomorrow noon.

This is an untenable situation and completely unacceptable. Without taking time off from work and school, we would have to pack and remove our personal belongings before departing for school/work tomorrow at 7:30 A.M. It would take 4-5 hours to pack, a dozen of trips by trolly between the room and car and several car trips to move to a new hotel, although we do not have reservations for tomorrow night and all the local hotels are booked due to an area event.

The whole family has been extremely upset (tears) at the prospect of the hotel staff packing and moving our copious belongings into storage without our supervision tomorrow while we are at school/work and at the audacity to give us such short notice. It was not clear what would happen if the copious amount of belongs we have with us in our suites due to our unusually long stay in changing weather would even fit in the hotel storage. Would they put our belongings in the lobby or out on the street?

The hotel management reported that they had tried to reach us by leaving a message on the room phone however, this is not believable because the red light was not lit and no messages had been left. Furthermore, no messages were left on our cell phones. After several hours of distressing activity, phone calls and emails on our part, it was ultimately discovered that the hotel management had lost or misplaced the order to extend our stay for another month that had been faxed to them by Temporary Accommodations on 11/2/2018. T.A. reported that they called the Residence Inn management tonight to get to the bottom of the problem after receiving my earlier email. They said they spoke with Danielle to reiterate that our stay had been extended until 12/5 by speaking with a staff member named Brianna and that they had later that day also confirmed the reservation with another staff member named Taylor. When Danielle received the call tonight from T. A., she apparently immediately alerted the hotel management to locate the extension order that had been faxed on 11/2 and to allow us to stay.

Even if T.A. had not extended our stay, it would have been appropriate for the hotel management to have given us the option to extend our stay, at our own expense, which we would have done without question because one of the children has recently suffered a concussion and was not to experience any stress and or unnecessary activity, and a move would certainly have caused both.

In summary, all of our family members, especially those of us who are studying for final exams experienced unnecessary stress due to: 1) the hotel management misplacing a fax; and 2) the hotel management failing to communicate with us that our so far almost 3 months-long reservation was about to come to an end, and this is apparently protocol because this has been done twice before.

To add insult to injury, we were told by one staff member that the hotel was oversold or over-subscribed which implied that there must have been a selection process to determine who would get booted. So why would we be chosen when we have been loyal guests for almost 3 months?

Also, when I suggested to a manager that I would have liked to have been given the option to extend our stay at our own expense because it would be inappropriate and impossible to move out before tomorrow at 7:30 AM, I was told repeatedly hat it would be absolutely impossible to extend our stay and that there were a lot of people who would be coming to stay here at this hotel and others in the area because they had been forced out of their homes due to such terrible events such as fire. It seemed that there was an implication that there were guests who were more needy or pitiful than we were so we were chosen to be expunged. We have had thousands of gallons of water flow through our home and after almost 3 months are still picking up the pieces yet, we have to make way for others for some unspoken reason?

Another thing that makes us believe that untruthfulness is involved is that after we hung up from speaking with T.A. who explained that we could stay longer, our red light on our room phone turned on and when we listened to it, we found an unrelated message from Danielle from last Wednesday, but no calls about our need to move out tomorrow. It was odd as if perhaps it was found that our messages had been disabled so they were quickly re-enabled. But there has been no apology to say, "Sorry we did not leave you messages as we had said we did." or "Sorry I lied about having left you messages" or "Sorry we inadvertently disabled your messages" or "We quickly turned your red message light on when we discovered that we had mistakenly disabled your messages and so when you listened to them you could tell that we had not left any messages like we had said that he did - sorry!" or "Sorry we did not call your cell phone." or "Sorry we did not give you the option to extend before booking your room in some way or another as we have done in the past." or "Sorry we gave fire victims priority over you, even though you are water leak victims." or "Sorry we gave anybody priority over you" or "Sorry we said it was impossible for you to stay when actually it was possible once we found the extension order" or "Sorry we lost your extension order." or " Sorry it took T.A calling us before we worked hard to find a way to extend your reservation - we wouldn't do it for you but we will do it for them - you just don't have enough authority - it took someone like T.A to convince us to extend your stay." or "Thank you for being a loyal customer for almost 3 months and we are sorry we made you think you were kicked out for several hours when you really were not." or "Sorry we did not care about your daughter who had a concussion as much as we cared about some other people that we felt more sorry for" or "Thank you for being a loyal rewards memeber customer for all these years." or "thank you and your husband, Andreas for being loyal rewards members since about 1997 - between the two of you, you have been some of our most loyal members ever over the years." or "Your insurance company offered for you to stay at other, more expensive properties but you chose to stay with us for approximately 5 months - wow, thank you!"

I stayed at the Westin hotel in Las Vegas from 11/1 to 11/4. I booked a package months in advance for a conference I was attending in Las Vegas. I have stayed at Marriott hotels before and never had an experience like this. I recently stayed for 8 nights in India and it was great service.

I reserved a hotel room with 2 double beds as I have a friend staying with me. I am a 50y old male with a professional career and so is my friend. We were not looking for cheapest possible 1* places. I arrived very early that morning to attend the conference the full day. I checked in at 8:50am and left my bag. I understood checkin was later but I left my cell phone. At this time my reservation was valid and came up at the front desk. I left and went to the conference. After that I went out to dinner with other people visiting. I came back around 1:25am expecting to just quickly get my key as I already had my CC and info on file. I was told the room was not ready? Shocked I asked how that could be. The host said there was a problem. I had wondered why no call earlier when room was ready but I have never seen a pre-paid room not ready. The manager came and apologized but said it would be 20-30min to clean the room. This is 1:25am. I often travel with my 2 kids and can't imagine them having to wait in the lobby. No other option was given to me. The manager said she would waive the resort fee. Also included some breakfast tickets that I had not planned on using anyways. I was very upset by this but what could I do. When I get to the room it is the wrong room. It is now 2am so I just go to sleep in the 1k bed. There is already a roll away bed in the room. The next day my friend arrives who is staying Friday and Saturday night. I go down and at 9:30am ask about a different room. I am told they are sold out and I have to keep the room I have. The manager clearly admits I have a 2 double bed reservation. Nothing they can do I am told. This is just unbelievable. I then have to sleep on a roll away bed 2 nights as my friend has a back problem and can't do that and I feel responsible as I reserved this room. I have never seen this level of mis management anywhere before including a motel 6 to be honest. The staff apologized but said nothing could be done.

If the Marriott corporate believes this is reasonable customer service for a $165/night room then I am shocked. I would expect a complete refund of my stay as i was not able to checkin when I should have been (even 7h later) and then the room I asked for was not available. I asked for a receipt but all it shows is a $0 balance. I could send that if you need it but not any info on it. Below is all of the Expedia info which clearly shows I booked the right type of room and dates and pre-paid. I also had a valid credit card as well.

The Westin Las Vegas Hotel & Spa
4.0 out of 5.0 Nov 1, 2018 - Nov 4, 2018 1 room | 3 nights
COMPLETED
Confirmation # 2620496
This reservation is complete. We hope you had a great trip.
View hotel details Opens in a new window
160 E Flamingo Rd, Las Vegas, NV, 89109 United States of America map & directionsOpens in a new window
How will you get here?
Opens in a new window
For questions about your reservation or payment details, please contact Expedia. For special requests or questions about the property, please call the hotel directly at Tel: 1 (702) 836-5900, Fax: 1 (702) 836-9776

Check-in Information
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is 18
Your room/unit will be guaranteed for late arrival.
Important Hotel Information
This reservation is non-refundable and cannot be canceled or changed.

Room Standard Double Room, 2 Double Beds
Includes: Free Parking

Confirmation #
confirmation reference number:
2620496 Reserved for monte christensen
1 adult
Requests Opens in a new window 2 Double Beds, non-smoking room
Show additional rules and restrictions

Review Your Hotel
Additional Hotel Services
These fees and deposits only apply if they are not included in your selected room rate.

You'll be asked to pay the following charges at the property:

Resort fee: USD 36.28 per accommodation, per night
The resort fee includes:
Pool access
Spa access
Spa tub access
Health club access
Fitness center access
Business center/computer access
Internet access
Newspaper
Phone calls
Faxes
In-room safe
In-room coffee
In-room bottled water
Concierge/valet service
Self parking
Valet parking
Parking
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The price shown above DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.

As a long-time Marriot Rewards member and Senior citizen, I am very disappointed and saddened by the recent events that transpired during my stay at the Marriot-affiliate hotel, Fairfield Inn at I-55 North.
I have been staying at the Fairfield-Inn I-55 Jackson location for approximately 15 years. Whenever we visited Jackson while stationed in Seoul, South Korea many years ago, my family and I considered it home away from home. My recent stay at the Fairfield-Inn was an awful experience.
Reservations were made during July 2018 timeframe on-line through my Marriott Rewards account to attend JSU Homecoming. Accommodations were made for stay at the Marriot Hotel-Downtown in Jackson and at the Fairfield Inn-I55 North. While my husband was to stay at the Marriot, my grandchildren and I were to stay at the Fairfield Inn. When I made reservation, I selected to use Reward points for the Fairfield Inn, while we chose to pay on credit card for the stay at the Marriott-Downtown Jackson location.
I arrived at the Fairfield Inn on 12 Oct 18 approximately 1300 hrs. and was told I was too early to check-in and the rooms had not been assigned. I specifically asked for the suite with a bathtub, I was informed by the attendant that my request would be honored. However, when I returned at 1500 hrs. to check-in, I was given a suite, Room 217, with a shower. As a senior citizen with multiple health issues, it’s imperative to use a tub to have sits baths. I was also informed that reservations were not made with rewards points and no certificate could be issued.
The attendant said to me in a rude manner, “Everyone wants to change room and that is not happening.” So, I decided I would stay for only one and check-out because my reservations were not accommodating. I was told very rudely that the pre-pay option was selected when the reservations were made and that my credit card on file would be charged for the full reservations anyway; which was 12-14 October 2018 checking out on Sunday the 14th. I was very upset at the situation. Never did I choose a pre-pay option and wasn’t even aware that such option existed.
First night of my stay, October 12th, I found blood on the sheets. I took a photo with my cell phone and proceeded down to the front desk and the attendant apologized and brought up fresh sheets that did not smell clean. Then there was a problem with the dehumidifier. My grandson suffers respiratory issues, so the dehumidifier was definitely needed. The water container to capture the air moisture did not fit and when I checked the container, water was dripping outside and onto the floor. And the carpet area beneath the machine smelled molded. I called the front desk and housekeeping came and pushed the water container into the unit and told me it was fixed; but it was not. Apparently, the water container wasn’t the right size for that unit; and water continued to leak from the draining pipe. And the back of the unit was corroded with dust particles, it released dust/moisture into the air. Overall appearance of the dehumidifier indicated that it was old and required replacing. The room did not smell fresh/clean and the window drapery/curtains were dingy and had holes in several places. Again, the front desk attendant apologized but no offer to transfer us to another room; or allow a refund for an early check-out.
During the first night stay, Friday 12 Oct 18, I had Pizza Hut delivery Pizza and chicken wings. The grandchildren did not eat at all, and I only ate 1 slice of pizza and the wings were untouched. Saturday morning, we left the room to attend the homecoming festivities the food was placed on the desk near the TV in the open area of the room. When I returned to the room Saturday night, the Pizza and Wings were gone. When I inquired to the front desk attendant, the Housekeeping Staff told me she thought I had checked out of the room and therefore trashed the food. Pizza hut bill was $40.00 with tip.
I experienced many problems when trying to book the reservations so I called Marriott Reward Program coordinator to assist me in completing the reservations on-line. The call was made o/a 9 Oct 2018 prior to traveling to Jackson. I never selected a pre-pay option and the coordinator never even discussed pre-pay at that time. We had reservations at 2 Marriott hotels during the same time in Jackson. My husband and I knew that at some point we would stay at one hotel in one room. So, I would have never selected a pre-pay option. Something happened from the time I made the reservations back in July 2018 to the time I checked in the hotel on October 12th.
My reason for contacting you is two-fold: 1) To humbly request Marriott please issue a full refund for the amount charged to my credit card; and 2) To inform Marriott of the type service afforded me at the hands of the management staff at Fairfield Inn I-55 North in hopes no one else experience what we did. What should have been a weekend to enjoy the grandchildren and the homecoming festivities turned out to be an unwelcoming experience. Attached are photos of the room condition at Fairfield Inn, I-55 Jackson, MS, Room 217.
When I discussed my concerns/issues with the staff on Sunday morning, October 14th while checking out, I was told they were under new management and they could only apologize. No refund was allowed. I await your response.

Hello, my name is Angela Powell - Rogers former alumni of CSU and former wife of N,F.L player Lamar Rogers of the Cincinnati Bengals #89815722 . Amongst a lot of your C.S.U guest , soccer guest, and wedding guest. Friday Oct 12,2018 thru Sun Oct 14,2018, Totally aware of the abundance of money you people made off the prices of the rooms alone, dinning,drinking and room rentals. My college friend Rhonda Reed previous bank manager for Chase bank were denied dining entrance to your restaurant sat morning. Right at the entrance way while entering the dinning area were we spent lots of money the night before, Were denied to be served breakfast,. Your host and I quote stops us like the police and says I was told not to let any more people in, because we are short staffed with servers. Well our meals were already paid for and our seats were still empty in the dinning area because Hellen Christian came down earlier to get our seats, I, then asked to speak to the dinning manager, at this point it had gotten super uncomfortable were people were noticing there was an issue, she repeats what she told her host. I was a soccer mom I was fully aware of what was going on. Meanwhile people are passing us coming and going she still refused services. So Ben the hotel manager comes and I tell him you can never underestimate who your guess are while he blows us off also. Check your video in your lobby, I Also have everything recorded and im also a Diabetic. Poor manager staff can get the company in a world of trouble, 513-253-3880/513-742-1811 my husband was beyond upset but like I told your customer service rep yesterday at corporate. Its never good to dismiss people because of there skin color. If you watch your live video youll see it. Rhonda spoke to the hotel manager of customer service sat morning during check out and she also blew her off stating that Hellen Christian got perks because she paid for our meals, no we paid for our meals she charged the room. And our customer service manager comps Rhonda Reed 30. dollars through junk mail. But your managers all three dropped the ball, not looking at the big picture WE WERE DENIED SERVICES, AND EVERTHING IS ON VIDEO. Rhonda Reed and I, Angela Powell-Rogers are looking forward to your response. BY the way your video should show myself shaking your Managers hand Ben when I told him you should never underestimate who your guest are and walking away leaving Hellen and a friend Kevin standing there with Ben. also CSU graduates we are waiting patiently for your response.

Recently we attended a convention at the DFW Marriott in Ft. Worth Texas. When I checked the clerk handed me two keys and said I had reserved two rooms. I showed her my iteinay which showed only one room. She said since I had booked through a third party that she could not give me credit. When I got home I called the same number that I had thought was Marriott and was told I had booked on line at rent a room.com. I have no idea what that is and only booked by phone so truly there is some sort of scam going on as I saw many complaints.
I will be happy to pay for what I owe, but I was definitely ripped off. We were there Thursday, Friday and Saturday.....I have always had goog experiences with Marriott, but my husband who is a retired disabled and myself were very disappointed.936_520-9435

Bonjour Cher Monsieur Stewart

Pour Information n ayant pu vous rencontrer lors de mon séjour, veuillez trouver ci dessous copie de ma réclamation envoyée ce jour au Siège de Marriot « Complaint Registration »

je suis client du groupe depuis de nombreuses années; ma carte membre SPG N° 50951811618/ 263869419 VERDERONE CHRISTIAN
Mon séjour Meridien Etoile Paris du 28/9 au 1/10 Chambre 6003 N° Facture 1069319

Client du groupe je suis scandalisé par la baisse de qualité de cet Hotel qui ne mérite plus ses 4 étoiles .. et qui pratique des prix excessifs 429 € la nuit en rapport de la chambre
Je suis descendu a de nombreuses reprises dans les hôtels du groupe dans le monde entier ( je vous invite regarder mon compte) et j ai toujours eu une qualité égale. Je ne comprends pas comment cet Hotel peut encore faire partie du groupe ..!!

Ci dessous tous les problèmes rencontrés :

0° Personne sur le perron pour prendre les valises et accueillir la clientèle..
0° Bis J ai du moi même monter ma valise dans la chambre
1° Chambre excessivement petite
2° Pas de Vue . Vue sur un Mur.. Indigne de la catégorie SPG GOLD et de son Prix… Photo a votre disposition..IL EST TOUIT A FAIT ANORMAL DE CLASSER CETTE CHAMBRE DANS UNE CATEGORIE SUPERIEUR ET DE LA PROPOSER AUX PORTEURS DE LA CARTE GOLD… INADMISSIBLE…Je vous invite à aller vous rendre compte par vous même..Par ailleurs on ne peut pas dire que j ai réservé a la dernière minute celle ci ayant été et faite bien avant ..
3° Réfrigérateur Vide !!!
4° Pas de bouteille d eau
5° Pas de biscuits ou cacahuètes ou autres pour prendre l apéritif
6° Pas de service pour prendre le Café
7° Pas de sachet de café ou de thé
8° Pas de verre !!!
9° Un seul peignoir alors que chambre réservée pour deux personnes
10° Pa d abonnement pour la TV aux grandes chaines de sport..Canal + GOLF.. BEIIN…RMC SPORT .. Impossible de voir la RYDER CUP

Restauration/Diner Restaurant de L hotel

1° Pas le choix .. Un seul restaurant..!! En rapport du nombre de chambre il pourrait au moins y avoir plusieurs possibilités
2° Entrée extérieure mal conçue. A chaque ouverture des portes une vague de froid s abat sur les tables …
3° Viande servie non en rapport avec écrit sur le menu et sur la photo affichée dans les ascenseurs !!! Viande trois fois plus mince, dure et pleine de gras …

Réflexion faite auprès d un attaché de Direction.. Ce dernier se confonds en excuses et je le comprends ..mais cela ne change rien en l absence de qualité de service ..et même de service tout court !!

Cette politique est désastreuse. L hotel ne mérite plus ses 4 étoiles a peine Deux ..et encore .. Maintes locations avec RNB offrent à des prix plus bas des services plus hauts.. Que les Hôteliers ne se plaignent pas si les clients désertent

Je ne sais si cela est du a la politique du groupe ou au management de l Hotel mais c est un désastre

Je suis fortement déçu par mon séjour et il est certain que je ne retournerai plus dans cet Hotel..et que j hésiterai dorénavant à faire confiance au groupe.

C est dommage car si vous regardez tous les séjours effectués ces 25 derniers années ……(Tahiti..Nouméa..Ile des Pins..Tokyo …)

J attends de votre part une réponse point par point à mes remarques

Cordialement

CHRISTIAN VERDERONE
06 07 932 142
cverderone@alice.it

I had reserved a BLOCKED room for my sons wedding in May 2018. I was one of the first to reserve a BLOCKED room. I flew into Sacramento and had to head straight to the rehearsal dinner. At about 9:30pm I was finally able to get to the hotel. I was told that all the blocked rooms were taken. Needless to say I was very upset. They put me in a room on the second floor, completely on the otherside of the hotel from the wedding party and family. I was informed that there were no elevators. I told them I have a hard time climbing stairs let alone with luggage. They had no available rooms on the first floor. I struggled getting to my room which was the same quality as any other hotel. I expected better. I was not able to join family and friends in the lobby due to the fact I had to climb stairs. The wedding was the next day and was absolutely beautiful and exhausting. I made it back to my room around 11:30pm and went right to bed. Around 1:00 am, I was awakened by an extreme amount of noise. The people next to me were partying loudly, people were coming and going, even knocking on my door. I called the front desk and there was no answer. I tried twice. The party continued until 3:30 am or so. By 5:00 am I was wide awake, so I packed up and checked out with no compensation for what I call a disaster of a stay at a Marriott, which, by the way was my first time ever at a Marriott. I had better experiences at Comfort Inn's, Holiday Express's where I even was able to have a FREE breakfast and lower costs with a more comfortable stays. I will never stay at another Marriott nor recommend one. It may have eased my pain if I was at least comped one night as I really only slept one night and listened to a party the other night.

I made reservations via the 1-800 reservation number for four nights (8/23/18 through 8/27/18) at the Nashville Marriott Airport location. I requested to use 70,000 Marriott points for two of the four days. The night that I made the reservation, I requested to have the reservations sent to me, but no email was sent confirming the reservations. The next day, I call the 1-800 Marriott number again, to get a copy of my reservations with the reservation number to confirm. I was told by another agent that only one day of points (35,000) was applied. He said that they had system problems on the night that I placed my reservations. The agent corrected the reservations and applied the 70,000 points paying for two of the four days. After checking out of the hotel, I noticed that my spouse's receipt only had one day of the points applied. The hotel was unable to corrected the issue and did not offer to contact the 1-800 Marriott customer service number to see what happen. Before leaving Nashville, I tried to contact the 1-800 Marriott customer service number again, but no one picked up the call. Today (8/28/18), I called again and it took a long while before the customer service dept. picked up the call. I was transferred several times before I finally received assistance. Also, after the customer service agent contacted the hotel, I was told that it will take them several days to make the correction on my spouse account. Out of all the years that I have been a member, this has been the worst customer service that I have received from Marriott. I am very unhappy with this process and will not used the Marriott service again after my points are all gone.

I was in Bellevue for work for one night, Aug. 7th, 2018 and stayed at the Marriott in Bellevue WA (200 110th Ave NE, Bellevue WA 98004) and a man tried to forcibly break into my room at 6:45am: the steel door-stopper blocked him from coming in and my screams may have also helped deter him. I reported this incident using my room phone immediately, and I also reported it in person to t the front desk clerk where I was told the Manager 'was not available but he would call me asap.' This happened 36 hours ago. I called the manager: Daniel Hurtado on his cell: 425.214.8525, I also emailed him and I have not yet heard back. I have since left Bellevue and am back home in San Francisco, CA.

I was extremely shaken and upset after this incident and it's unfathomable to me that NO ONE at Marriott is concerned in the least that this happened. I certainly hope the person reading this complaint will realize the severity of my concern, the unprofessional attention by this Marriott staff, and will get back to me with acknowledgement.

Regards
Rosann Calisi

Marriot at cheshunt
Cheap yes
Staff brilliant
Rooms felt damp old Aircon
Bed dreadfully uncomfortable

Marriot at York
First room no aircon
Torn nets at window
Second room
Aircon set to maintain 21 degrees
Bathroom lacked ventilation
No water in rooms
No fridges
Worst of all one double bed that had seen better days
Restaurant staff lovely
Føod poor value and even poorer quality
Great 2 star hotels but 4 well !!!!
Lingfield
No toppers on beds
No offer of help with luggage

Marriot definitely on the downward slope
This from a marriot member who always sought you out for your comfortable beds and rooms
All three recent stays the hotels looked tired and worn

fairfield inn and suites, troy road, east greenbush, ny.
Stayed there 2 nights August 1 and 2nd .
The elevator was NOT WORKING and no one notified that day. We drove from waterford, CT up to there. We were put on the 3rd floor ( room 305) because this was the only room available. We had to ask and pay other guests who were staying there to luge up our 2 large suitecases to our room!!.

Also, our medication were stolen from our room the last day, because I had an entire prescription full of anti-anxiety medication that I KNOW I had, and Joe had his daily pill box taken from the room, and we know this, because he took his medication that morning before we headed out at 9 am!!

Joe martino ( Marriott silver reward member)
Account # 2901610702

I spent 5 nights at the Marriott on 47th street in New York with my daughter's family for the Dance the World event. 4 of the five our room filled up with pot smoke. The first two times we reported it and they said they would send security to check. The last two we just left the room. We had two young girls with us plus the smell made me sick. It was doing us no good to report it obviously since it never quit happening. My son-in-law even went so far and to block the fan and under the door with towels. For the cost of the hotel, I would have expected better from Marriott.
I have been in the hotel business for 40 years and we would have made sure the problem stopped the first time and even compensated the guest for the problem.

Sandi Perkins (party of Williams family)
Room 4223 on July 25th to July 30th.