Marriott Complaints Continued... (Page 3)
213+ reviews added so far. Upset? Call Marriott corporate: 1-800-721-7033I am currently staying at Marriott in medina Saudi Arabia, and I have nothing But horrible experience. I booked 8 rooms for my family and guests and I do not believe I should have this horrible experience. We are staying here march 15-22, 2013. Your hotel is infested with bed bugs, and entire body had red marks from staying at Marriott. I wish someone contact me ASAP to resolve these issues. The lack of services makes me wish I never ever book again with Marriott and never refer it to anyone.
I live in orlando florida/seaworld area and i was wondering why i keep getting denied when i apply for a job through their website. I applied three times in the past and recently i applied at the springhill suit near me/seaworld as a housekeeper. I 've been working as a housekeeper for about 15 years now, speak english and i am a hard and reliable worker. I just dont understand what they base their decisions on through an online website where they want you to take a test. which i thought i did pretty good.
I really would like to work at the springhill suit because it's literally 2 mins from my house, so i will go there next week and see if they take an application there, unless they tell me i have to apply online which of course i will get denied again. It is really hard to get a foot in the door with marriot. I guess they dont do interviews and meet the people in person. Any response i would appriciate and wish me luck with the springhill suite.
I recently stayed at your Sanibel Harbor Marriott Resort & Spa (12/26&12/27) and was very disappointed with the rooms. Both were dirty (386 & 388) In room 388 the toilet would not stop flushing, the TV remote did not work, the room key did not work & after 4 trips to the front desk they finally sent someone to change the lock at 10:30 PM on 12/27/12.
The front desk was not very responsive to our complaints & am sending this E-mail in the hope that you can take some action. This is the first time that I have found it necessary to take this action. Hopefully, I will hear from you in the near future.
I am a Marriott Rewards member & have always enjoyed our stays at Marriott ion the past.
When i worked hard through School to comment about the hotel industry of Marriott, the group Marriott invited me to be apart of the Marriott industry, at this time, the Marriott industry was aware of people trying to use the hotel industry to create accidents that could result in my death, Even though i made a number of reports about the mater, people did not give me this support to get the dangerous people out of the Employment industry because of the harm they were trying to cause.
After going to the local Marriott industry i was able to get support against people in the Marriott industry World wide, who were using collusions and criminal mind games to discriminate me and prevent me getting the equal opportunity for employment. When i meet executive chefs in Sydney from Marriott, they asked me why i am not running the Hotel I bought within Marriott, i told them the collusion story and they got every defence they could against the people stealing the hotel i should own. now in 2012 since 2006.
I have not been able to get the same help as the same situations were repeated, people simply got lawyers ready to make sure that the criminal actions of the people attacking me were able to be continued, because in the event i complained about there actions, i was told that Marriott would then fail to let equal opportunities of employment to the criminal organised crime. , the criminal members told Marriott that they only have a problem against me and that with me out of the industry they would not be attacking anyone.
I never got support from Marriott industry against organised crime again now in 2012 i am not able to get in contact with people of Marriott who represent the laws and human rights they claim to follow, in the event i was to meet such a person. I would be wanting support from there departments who should be more then able to recognise criminal mind games and organised crime trying to use the company marriott against me. When i complained about people who attacked me and prevented me from carrying out my duties.
The criminal members told there lawyers i was using the company marriott against them because the company was more then ready to support me against the gangs but now in 2012 i am not able to get this support. My complaint is about how Marriott do not address and stop organised crime taking jobs in there industry, this stops me continuing to be a member of the Marriott industry.
I bought two vouchers on living social for a two night stay at the Fairfield inn and suites in Portland Oregon. It was for my wifes birthday. Check in was going to be April 27 check out April 29. No where on the Marriott Hotel voucher were any blackout dates from Living Social. When I called to make the reservation I was told they were not good for those days. I felt the person I talked to was rather rude I will not be using this hotel again or any other Marriott Hotel associated with it.
First thing is that it took 15 mins before they could find my reservation. The second thing is are key card would not work numerous times. The sink would not drain, the covers on the bed were not there. The breakfest was awful, biscuit were cold the the coffee was empty. The wifi was very spottie. I would have expect these issues out of a red roof inn but not a marriott.
I stayed at your Springhill Suites Las Vegas, NV March 14-17, 2013 Folio#85105. I prepaid my hotel expenses with Marriott gift cards in the amount of $700.00. At checkout I determined that my expenses totaled $627.08. This left a prepaid balance of $72.94. I was informed by two desk clerks that the balance could not be refunded because the gift card was not issued by the hotel. I was not informed of this when I made the prepayment and would assume that gift cards are treated as cash. That is, the hotel received the full $7oo when the cards were redeemed through the issuer. I was referred to the Director of Operations and left a voice mail requesting a return call. Since it was Sunday, I did not expect the DO to be on duty. On 3/20 I called the hotel because I had not been contacted by the DO. I spoke with Chris who transferred me to the DO. I again left a voicemail requesting that I be contacted concerning the refund. On 3/25 I again called the hotel because I had not been contacted. I left a voice mail for Brittany Hutchins explaining my request and that she contact me at her earliest convenience to resolve this matter. I was transferred to Ms. Hutchings by the front desk when I requested to speak with the DO or General Manager. I have yet to be contacted by anyone affiliated with Springhill Suites or Marriott. Please contact me so that we may favorably resolve this matter. My cellular phone number is 330.635.8715, should you prefer to call me. Thank you for your assistance. Fred
I left the room at 11:00 this morning, when I returned at 11:15pm, the room had not been touched. When calling downstairs, I was told that the housekeeper "assumed" that I would not need the room made because I had had a privacy sign on my door. The sign was removed when I left the room and it was not outside my door when I arrived. When asking to speak to the manager, was told none was on duty and that they would bring me towels to the room. When asked to clean up the room, they said that they could not.
As a Marriott Rewards customer and a paying customer, I expect better service from Marriott and have received excellent service in the past I would like my money refunded for today or service within the hour.
I reserved a hotel room through hotels.com, the first words I said to the counter girl was "hi I made a reservation on hotels.com" hotels.com charged my card at the time of reservation ($98.80), the moron at the couter also charged my card ($20 incendental fee & $90) I called this morning to inform them of thier error, the new moron at the counter took my card # and charged my card once again $83.21 (attempting a credit and must have just pulled that arbitrary number out of her butt) so now im out $193.21, left a message for the manager of the hotel over 2 hours ago with no response, called mariott hotline they couldnt help me untill the manager responded. My account is now overdrawn, I couldnt pay my doctor this morning, nor can I get my perscripton medication! I want the $193.21 credited back as well as the $98.80n for gross neglegence and now currently causing me bodily harm as I cannot get my meds. I'm contacting a lawyer.
Stayed at Marriott Homewood Suites in Birmingham 9-23-1, rooms 325 & 327. Check-in staff was given F&F blue card & she was given name of GM from hotel I worked at. She came back & said I couldn't have the discounted rate because no hotel in Gatlinburg acknowledged having any GM with that name (he has been there 14 years)??? Next AM another staff member said everything was okay....not to worry about it. Upon entering room, refrigerator s dirty.....never got cleaned in 2 days. We requested extra pillows....they were never brought. Had to sleep on one tiny pathetic excuse for a pillow. Towel bar in Room 325 was broken.....reported upon check-out.
I purchased a gift at the Marriott hotel in Houston for hotel night and breakfast and had it sent to Kenny Triola via e-mail. He did not use it immediately but tried within a month. They told him there was a $90.00 charge to use the gift. It was not told to me when I purchased, I inquired if it had to be used immediately and you told me no. I am very disappointed.
I stayed at your national harbor location on November 9th. I have stayed at this hotel a few times and have never had a problem at any of your locations until now. I was charged twice for parking on two different cards which was $13 each. I have now called four times and left two messages for the manger at the Marriot corporate office headquarters. I return call she said ... "My number wasn't working" ... Which wasn't the case. She was very rude and disrespectful and not helpful at all. I will never stay at this location ever again and will re-think my stay at any mariott in the near future.
I checked into the Marriott Springhill Suites on Aug 31, 2013 for a 2 night stay in Boise, Idaho. I had my 3 lb Yorkshire Terrier with me and let them know at the front desk. I was told that it would be a $50 charge for my dog. I ask if it mattered that she was only 3 lbs and does not shed. I was told all dogs were $50 because the room had to have additional cleaning to get rid of the pet dander and the carpets had to be shampooed after I stay there with my dog.
The second day of my stay I was in my room when the maid came around to clean. I watched her clean the 3 rooms next to mine, one of which I KNOW had a large dog stay in the night before. The maid did the same cleaning on all three rooms! There was no shampooing in the dog room, no extra cleaning, just the SAME cleaning on all the rooms! She did not even change the comforter in the room where the dog stayed! This is a dishonest charge by Marriott and I will NEVER stay with them again!
I am attending an event in Dearborn on Feb 1. Communication from the event host informed me of a block of rooms available for attendees at the Dearborn Inn. It is now two months away giving me plenty of time to reserve a room.
Why should it be impossible to simply reach a live person by phone and inquire about the block room rate and availability? No less than a dozen calls to the following numbers, have produced no results.
313-271-2700 This is the actual property, where on multiple attempts over five days, and extended hold time on hold, I reached a live person twice. Unfortunately, they were unable to respond to my inquiry about the block reservation. A dozen or more attempts at different times over five days, mostly resulted with, "just a moment". After holding, I was transferred to a never ending promotional recording and finally given an opportunity to select from several options. Waiting out the recording finally resulted in an option which put me back in the same frustrating loop or on hold forever.
Other, customer service or reservation numbers: 800-736-0554 888-236-2727 (both took me to the same promotional recordings.
I understand the desire to force customers to an online reservations system. If so, a suggestion might be to add an option to inquire about items, not found on a voice menu or to simply enter a message such as this text I am entering now.
Jim Chiodo,
Holland, MI
616-510-5942
We rented a condo/hotel room from an owner of a unit at the Singer Island Marriott & Spa. When we arrived we were told to check into the front desk of the hotel. Upon checking in we were told the owners of the unit did not pay their fees for amenities. Therefore my son (10 years old) was not allowed to use the pools or even have access to the beach. We offered to pay a fee for my son to have access but was told no! So we checked out. We will never stay at another Marriott again! I will post this story on every review site I find. I will compaign against anyone ever staying at a heartless Marriott again. They expected my son to simple stare at the pool & beach. Who does this?
Today I tried to get my account resolved because of the Dusseldorf Courtyard Marriot Am Seestern. There were numerous stays which were missing or which had issues where 1 or more days were removed. The first 1.5 hours of my call I spoke with a very helpful representative who was researching my account resolving items while we were on the phone. Unfortunately we were disconnected somehow before she was able to completely resolve all of the issues. I then spent the next 3 hours on the phone speaking to representatives or supervisors who refused to help stating there was already a case opened (which was the one disconnected). The level of service I received on the call back was very unsatisfactory basically telling me I need to call back tomorrow. I would like a formal followup and I still need my account to be resolved. Please help.
I am very appalled on how long I have to wait for an answer and how I am being treated. It’s been since 10/12/18 since nothing has been resolved. Here is my case number: 83207723
My fiancé, Jennette Turner, reserved a room from booking and the hotel denied us from staying at the hotel. There are 2 specific females that cased us heartache and pain because of what atrocities they did. Since they denied us to stay at the hotel we went elsewhere. Here is the malice part, those 2 “effin” ladies decided upon themselves to deduct another 120.10 directly from courtyard. If we went through a 3rd party, why the HELL DID THEY DEDUCT 120.10 5 HOURS LATER?!!! My kids where sleeping in th me fucken cold because of those women. I have recordings of what they did to me, my fiancé and especially my kids. Then, my fiancé spent 3 hours on the phone with you guys and nothing has been done. Not to mention that one of your employees stated that what were my kids worth. He wanted to accommodate us with 2 days? That is a fucken insult! We waited 2 months and nothing has been done. Just now, we were on the phone and the associate hung up on us purposely. I am now upset. I want something to be done and I mean right fucken now. I want to be accommodated the same length of time it’s taking you guys to respond to me and my fiancé. I am going to seek legal action against you guys. I’m sure my attorney is going to love the video my fiancé-took of those women not giving 2 shits about to what they did to us. I want an answer now please. 510-963-9383 is my cell. 650-448-9500 is the number of my fiancé. I hope to hear from you soon or else your courtyard will have a very bad reputation, especially when it hits the news on how you treated us. I’m sure 2 months stay should suffice.
I am writing in regards to an payment issue had with Marriot Courtyard 1251 Hurffville Road, Deptford, NJ 08096. I stayed at this hotel often and didn’t have an issue until this date on October 15, 2018. I stayed at this hotel for a couple hours this day, I was checked in by front desk clerk Chris between 7 pm-7:30 pm. Around 10:15 pm maybe a little later I checked out and I decided to pay cash instead of using my credit card in the amount of $145.00 which I handed to front desk clerk Chris and I specifically asked if I pay cash my credit card would not be charged and he said yes it would not be charged. On October 24, 2018 I noticed a credit card charged in the amount of 145.00 for the date of October 17, 2018. I called the hotel immediately I spoke to the night auditor Eddie and he told me my card should not have been charged since I paid cash, he also told me he does the audit for payment and that he seen the cash payment for that day. I asked if he could submit a refund and he said he could not but he would talk to the Assistant Manager Mark so he can have it rectified. A couple of days had gone by and I still did not receive a call from the assistant manager Mark, I called again I spoke to Angela the front desk clerk she said he was not available so she sent me to his voicemail to leave a message. A couple more days had gone by and still no call back from Mark. I went to the hotel I spoke to Mark directly explained the issue, he said he would look into it he would need to check the money drop for that day and get back to me, and I asked him to print out my receipt for that day and he did. It’s now the second week of November and I still have not heard back from Mark. I called again I spoke to Eddie again he said he did inform Mark and this should have been rectified by now, I asked if they could check the security cameras for this day and he said he was not sure but he would escalate the issue to the General Manager Clarence but he had to wait until he came in at 7:00 am and he would have him call me. I received a call back from Eddie the night auditor and this time he was very rude, sarcastic, and expressed no concern he told me that I did not pay cash he also told me that I did not check out until 6:30 am and he was the clerk that actually checked me out. I explained what I seen on the receipt which was a different check-in and check-out time that he stated and also a different clerk. I explained that was false documentation and out of all the times I stayed at the hotel I never met Eddie face to face only had conversations over the phone. Eddie was very disrespectful, unapologetic and he told me there was nothing that could be done I just better take it up with Marriott customer service. I requested to speak to the General manager and he hung up on me. I went to the hotel again and spoke to Mark I explained the disrespectful conversation I had with Eddie and requested they look at the video surveillance for the day but instead he just issued me a refund. I went to the hotel again to reserve a room but was declined by the front desk clerk Chris he stated I cannot stay at the hotel anymore since I cursed Eddie out and that was a request from the General Manager Clarence Grant. I did not curse Eddie out I just disagreed with his information which was false, I am very upset and appalled by the behavior of the employees at this establishment I am a paying customer that was treated very badly.
General Manager Clarence Grant never followed up with me or rectified the issue I believe Clarence Grant showed discrimination towards me he was never friendly or welcoming its very disappointing and would avoid this location. They truly don’t care about their customers and for that I would not ever recommend this location to anyone. Such a shame because the hotel itself is beautiful and the other staff besides from Chris and Eddie were wonderful. I will be sure to let all the media know how they handle customers.
I am tired of the "You won a free vacation from Marriott
I have never approved that my information provided to Marriott was to be used or sold to any other company
I get a least one call per day and press 2 to opt out and the calls have continued for 2 months now
I want this resolved or will never stay in another Marriott owned hotel and will also work with my corp travel dept to blacklist Marriott as a approved hotel chain
I take my privacy very serious and do not appreciate the constant intrusion
It is against the law to spam cell phone numbers with unsolicited sales
Jim Maine
1614 Brentwood Tr
Keller, TX 76248
I booked a reservation for my son for one night. I was told the total charge was $54.39 for the night. I looked at my credit card info, and realized that My card have charges pending in the amount of $211.00. I never authorized these charges. I am disputing these charges in the amount of $156.74 in phone charges that I never approved. The credit card is in my name not my son and these calls should not have been allowed.
Ref:_00D37JC9y._50037YtUzX:ref
Please see reference number above. I am very disappointed that this matter has not been addressed.
I stayed at your Richmond Hotel on Sept 26, 2018. I made the hotel arrangement on line before receiving my AX Corp card (11005) and booked the room at a rate of $176.48 to my personal AX account (67008). When I got to the hotel, I asked if I could actually charge the room to my Corp Card and the gentlemen was nice enough to move the charge to the AX corp card (11005) and to my surprise the room was only $113.87.
Imagine my surprise when both charges hit my 2 different accounts. The AX corp card has been paid by my company but the $176.48 remains open on my personal account and the dispute was denied by Marriott. I have been staying with Marriott for over the last 30 years of my travel. I am disputing the charge of $176.48 and requesting that my personal credit card be credited in full.
I have attached both charges for your review.
Thank you
Joe Whitsel
VP, Insurance Operations, US
EXL Service
913-481-5879
I checked into the Fairfield Inn in Roseville Sat Dec 1 with a reservation my son made. I said my daughter was very critical at the nearby hospital so I didn't know how many days but I'd check in each day. They told me the rate each day $144. I also asked that my son's credit card be voided and mine charged. When I checked out 3 days later I verified that the charge was in my name and was told the receipt was being E-mailed. I flew home for 18 hours and returned to find the hotel booked. (My fault for forgetting to make a res) So I told her that I never got that receipt and she said that it was sent to my son, charged to him and they charged me $224 for the third night. I told her exactly who quoted me the lower price and she said she'd talk to him. The final blow was when she (identified as the manager) said to come back soon!!!!! Really?
We recent stay at the Courtyard en Orlando Florida near the convention center in International Rd confirmation #95376669 we won't happy at all we do not have a housekeeping service during the stay no toilet tissue in the bathroom just a little be the toilet wan't clean the right way the jets where the water come they are dirty looks like they has been clean in long time if you looking from the back to the front you can see black staff on those jets this is our first time the we got this kind of situation we hope is not happen again thank you for you time
Hello,
I booked a room at this hotel over the Thanksgiving holiday for four day's . coming up from Boca Raton, Florida leaving 80 degrees arriving in Boston to 17 degrees.
and I'm guessing that at night the temperature dropped to 7 degrees... my first two nights I had NO HEAT.....
ON THE THIRD DAY, FURIOUS I DEMAND A ROOM CHANGE AND A ADJUSTMENT ON MY BILL. the manger offers to take off one night or give me points on my Marriot membership, Like I'm going to be using this hotel again after this horrible experience.
By now I'm sneezing and coughing my head off.
Luckily, I had heat on my last night, I went to take a bubble bath before retiring and there was no hot water …
I had to call for maintenance. the guy comes up and tell me. you have to let the water run to let the air out of the line then the hot water will come out ! I was born & raised in Boston . that was an issue dealt with in my home , not in a major hotel.
I'm seeking: TOTAL REFUND OF ALL MONEYTO BE PAID..
I feel this was intentional , for a room to have a heating problem with 9 degree temperature outside management had to be aware.
There was banging of doors in the halls most of the night , loud guest in the hall all night , then in the morning the maid came and banged loudly on the door like the police .
on top of the drastic change of temperature this had to be the worst hotel stay of my life .
I'm sick now on top of it .
I need help with a resolution.
Regards,
Penny Wall
Stayed at Aloft Chesapeake, Va on November 8-9, 2018. Left a iPad charger in my room between the beds. Have called the hotel 3 times, twice to housekeeping, once leaving a message for the manager. Have yet to receive a phone call from anyone. I’m traveling to Chesapeake in 4 days and would like to know if they have the charger in lost and found before I waste a trip to the hotel property.
I stayed at the Courtyard Marriott in Central Islip, Long Island, NY on Nov. 9 and 10. We had three rooms. I inadvertently left my winter coat and an expensive dress in the closet of my room when I checked out on Nov. 11. I called the hotel on the morning of Nov. 12 and the woman I talked to at the reception desk located my items immediately. She said she would ship them out the following day. I gave her my credit card number. I called the next day to see if they were shipped and were told by the same person that they would go out the next day. I went on a business trip and asked my husband to follow up. He talked to a manager and she promised to ship them out. She said the items were in a box. Several days went by. My husband called again today, Nov. 24. The manager said she was out for a few days and has no idea whether they were sent. They appear to have disappeared. The coat and dress together cost approximately $700. I want to know why I haven't received them.
Bonnie Glaser
202-297-8433
Several days ago, the Marriott Residence Inn in downtown Pensacola, FL switched from Cox cable to Direct TV and since then we have had numerous problems with signal going out to pixel in the screen during rain, and the TV randomly goes back to channel 1 in Direct TV menu which plays very loud and obnoxious music. Plus the channels are very limited and they do not have Hallmark which is one of our favorite channels to watch especially during the Holiday Season. We have talked to several guests in the hotel, and they all feel the same way we do which is we hate Direct TV and even the staff doesn't like it, so why switch? If it was a savings of a few dollars, with guests being unhappy with Direct TV, you may be loosing money when guests stop coming back. Go back to Cox or some other cable, storms, fog, and other weather affects Direct TV. Thank You, and have a Happy Thanksgiving.
I recently staid at a new property of yours in west Lafayette Indiana and over heard a very disturbing conversation between some of the employees. They were talking about the different drugs they are doing before and during work (meth and marijuana were the two I most heard) as well as the selling of those drugs. Apparently the majority of the staff are doing it and my wife and I no longer feel safe on the property. I think a mandatory drug test is in order here. I hope something is done soon, I would rather not make a public complaint, we actually love staying with Marriott. Thanks
To whoever will FINALLY help me,
I booked a room at the Boston Marriott Peabody for July 24, 2018, under my husbands' name Ronald Capps. My husband, who has prostate cancer was advised of an emergency procedure for that time. I called at approximately 1:30 AM { can't remember exact date}, and changed the date to July 15, 2018. A little over a month had passed, and I realized on my credit card statement that I was charge for the 7-24-18 room charge. My credit card could not dispute it, as it was over a month old. I called Marriot to reverse charges, and they said they didn't have a record of me cancelling and gave me a corporate number to call (800-535-4028) . They seemed nice, but 4 TIMES I was put on hold and got hung up on!! I would be fine with a 1 night stay, (which I already paid for and didn't get to enjoy!!!) My husband is not well. It is about the quality of life now. We live in Florida. I would like communication back. I want to know how you REALLY care for your customers. I have been staying at your establishments for a good part of my life, but I am a very frustrated customer!
Thank you for your prompt reply
Lorri and Ronald Capps
339 East Beresford Ave
Deland, FL 32724
352-406-7964
barrage of cold colds from these jerks
I don't have a complaint, I have a huge compliment. Recently I had to take a sudden drive 11 hour drive from Maryland to Alabama to attend a good friends fathers funeral. During my drive I made a reservation at about 3 am and arrived at the hotel at about 5:30am and worried about being able to check-in so early. We arrived at the from desk of your Birmingham Marriott on Grandview Parkway and the gentleman readily checked us in and we were able to shower and get to bed for the service at 12pm that day. I just want to THANK YOU for not requiring us to wait because there were no rooms. We were surprised and so gracious!!! we can't thank you enough. Marriott will always be the place to make family reservations.
Adrienne
I, Felix E Alicea, want to report on first, my stay at the Fairfield Inn, 100 Greenwich Street, NYC, NY, 10006 was a total complete disaster. First, hotel is new and the rooms don't have storage for clothes, only a closet. Second, I tried to use the elevator on 22 Sept 2018 around 0715 from the fitness room located on the basement. The hotel had two elevators in which one elevator didn't move because one of the employees in the basement was holding up the elevator by charging his phone and playing music in which he stopped one of the elevators from running, therefore, everyone had to use one elevator in the hotel. Also, both days, the employees were late serving the breakfast in the morning, another delay. Third, clothing from my luggage was stolen from my room. They were an expensive pair of shorts (Dark Blue, Under Armor, pro stock item from the Syracuse Crunch, a pro American Hockey League Team, $80.00 value). The last time I seen the item was on morning of 22 Sept 2018 at 0730. I noticed the item missing because I was going to wear them in the evening. Like I mentioned, the room has no drawer furniture. It was taken out of my luggage and I had to file a police report with the local New York Police District (see attachment). Also, I had to pay to get a copy of the report ($15.00). When the police arrived on the scene in the afternoon, they took my report (#7706, or #07706), they also asked the employee at the front desk that if this incident ever happened. He first looked at me, then told them that it does happen at other hotels. It seems that this hotel takes advantage of having no storage space in the rooms for clothes except a closet. The hotel manager explained to me earlier that she has no employees take items out of luggage at the hotel. This hotel needs to be investigated because it seems the manager does not have a handle on the situation. I had things happen at other hotels but I never had items stolen from me nor told things.
I request that the Marriott Corporation provide me 80,000 points for my stay plus they owe me $95.00 ($80.00 is the value of the shorts plus $15.00 for me paying for my own police report). I am totally disgusted by this hotel, the employees running the hotel rather than the manager and the misappropriate conduct of the hotel. The manager should be looked at. This is the worst Marriott franchise hotel that I stayed at and that being a military person is beyond all felt violated. I have filed a complaint with the Better Business Bureau.
Staying at the Dolphin at Walt Disney world we had reservations for November 3 and 4 which the confirmation # was 248937801.
When we went to check in they could not find our reservation which was for a 2 bedroom suite for $587.81. which was paid back in April.
After dealing with the front desk for over 2 hours they finally told us to leave and they would find us a complementary room for my party.
They ended up giving us the presidents suite for the two nights which was good. But they ended up charging an additional $587.81 to my sons
visa charge card. ending in 3687. So much for a complementary room. I would like to have the charge against my sons card refunded in full.
When we tried calling the Dolphin to straighten this situation out they were very short with my wife and no resolution.
One night for decaying rat in A/C and unable to move me....even after part crack pipe in room. We could not leave with 3:30 lunch for death memorial.
FYI I removed dry clean bag and removed rat then from shrubs because housekeeping was too grossed out.
Never again, after your response. ...
Bye, lots to share with friends and family
On Wed, Nov 7, 2018, 12:01 PM Keri Murph <marriott@app.medallia.com wrote:
Dear TAMMY,
Thank you for choosing to stay at the Courtyard Boynton Beach and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced from occurring in the future. I see that our Front Desk Supervisor was able to give you a credit of one night for your inconvenience.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Boynton Beach.
Sincerely,
Jennifer Rodgers
Operations Manager
Courtyard by Marriott, Boynton Beach
Jennifer.Rodgers@ophotels.com
561-737-4600
Rewards account no. 706641289. I had 300,000 points stolen from my account in Sept 218. I called rewards and the said the fraud department would contact me. Its been 2 weeks and no contact. I had also planned on using my free night before it expires 12/2 but cant access it not.
Dear Bill Marriott:
With the recent fires disaster in Northern California the entire area has come together to rally around getting life back together for everyone that has suffered a loss, and I sincerely believe that is wonderful.
However for those of us annual extended stay business travelers… the stress on your systems & procedures have created a VERY UNUSABLE & DISCUSTING situation at the TownePlace Suites Redding. Upon Arrival (after a 1-year ADVANCE booking) we were shuffled off to a room in the property which appeared to have NOT received any maintenance since the 1980’s – AND the sofa bed was SOILED thru-and-thru the mattress well into RUST into the frame. We were told a new mattress would be delivered. Never showed up even after our many requests. They provided us EXTRA comforter to then create a bed-roll on the floor to sleep a 6-foot adult.
ABSOLUTELY TERRIBLE – WOULD YOU SLEEP ON THE FLOOR NEXT TO A SOILED MATTRESS?
So after a week, we gave up and walked next door to Hilton’s Hampton Redding, California property. My intent is to provide you with feedback to improve the process.
Sincerely,
Mark Mariotti
I, Felix E Alicea, want to report on first, my stay at the Fairfield Inn, 100 Greenwich Street, NYC, NY, 10006 was a total complete disaster. First, hotel is new and the rooms don't have storage for clothes, only a closet. Second, I tried to use the elevator on 22 Sept 2018 around 0715 from the fitness room located on the basement. The hotel had two elevators in which one elevator didn't move because one of the employees in the basement was holding up the elevator by charging his phone and playing music in which he stopped one of the elevators from running, therefore, everyone had to use one elevator in the hotel. Also, both days, the employees were late serving the breakfast in the morning, another delay. Third, clothing from my luggage was stolen from my room. They were an expensive pair of shorts (Dark Blue, Under Armor, pro stock item from the Syracuse Crunch, a pro American Hockey League Team, $80.00 value). The last time I seen the item was on morning of 22 Sept 2018 at 0730. I noticed the item missing because I was going to wear them in the evening. Like I mentioned, the room has no drawer furniture. It was taken out of my luggage and I had to file a police report with the local New York Police District (see attachment). Also, I had to pay to get a copy of the report ($15.00). When the police arrived on the scene in the afternoon, they took my report (#7706, or #07706), they also asked the employee at the front desk that if this incident ever happened. He first looked at me, then told them that it does happen at other hotels. It seems that this hotel takes advantage of having no storage space in the rooms for clothes except a closet. The hotel manager explained to me earlier that she has no employees take items out of luggage at the hotel. This hotel needs to be investigated because it seems the manager does not have a handle on the situation. I had things happen at other hotels but I never had items stolen from me nor told things.
I request that the Marriott Corporation provide me 80,000 points for my stay plus they owe me $95.00 ($80.00 is the value of the shorts plus $15.00 for me paying for my own police report). I am totally disgusted by this hotel, the employees running the hotel rather than the manager and the misappropriate conduct of the hotel. The manager should be looked at. This is the worst Marriott franchise hotel that I stayed at and that being a military person is beyond all felt violated. I have filed a complaint with the Better Business Bureau.
My family and I have been staying at the Residence Inn at 5500 Triangle Drive in Norcross, GA for almost 3 mos. while our home is being repaired following a massive water leak. With no warning, earlier this evening, hotel management asked us to check out by tomorrow noon.
This is an untenable situation and completely unacceptable. Without taking time off from work and school, we would have to pack and remove our personal belongings before departing for school/work tomorrow at 7:30 A.M. It would take 4-5 hours to pack, a dozen of trips by trolly between the room and car and several car trips to move to a new hotel, although we do not have reservations for tomorrow night and all the local hotels are booked due to an area event.
The whole family has been extremely upset (tears) at the prospect of the hotel staff packing and moving our copious belongings into storage without our supervision tomorrow while we are at school/work and at the audacity to give us such short notice. It was not clear what would happen if the copious amount of belongs we have with us in our suites due to our unusually long stay in changing weather would even fit in the hotel storage. Would they put our belongings in the lobby or out on the street?
The hotel management reported that they had tried to reach us by leaving a message on the room phone however, this is not believable because the red light was not lit and no messages had been left. Furthermore, no messages were left on our cell phones. After several hours of distressing activity, phone calls and emails on our part, it was ultimately discovered that the hotel management had lost or misplaced the order to extend our stay for another month that had been faxed to them by Temporary Accommodations on 11/2/2018. T.A. reported that they called the Residence Inn management tonight to get to the bottom of the problem after receiving my earlier email. They said they spoke with Danielle to reiterate that our stay had been extended until 12/5 by speaking with a staff member named Brianna and that they had later that day also confirmed the reservation with another staff member named Taylor. When Danielle received the call tonight from T. A., she apparently immediately alerted the hotel management to locate the extension order that had been faxed on 11/2 and to allow us to stay.
Even if T.A. had not extended our stay, it would have been appropriate for the hotel management to have given us the option to extend our stay, at our own expense, which we would have done without question because one of the children has recently suffered a concussion and was not to experience any stress and or unnecessary activity, and a move would certainly have caused both.
In summary, all of our family members, especially those of us who are studying for final exams experienced unnecessary stress due to: 1) the hotel management misplacing a fax; and 2) the hotel management failing to communicate with us that our so far almost 3 months-long reservation was about to come to an end, and this is apparently protocol because this has been done twice before.
To add insult to injury, we were told by one staff member that the hotel was oversold or over-subscribed which implied that there must have been a selection process to determine who would get booted. So why would we be chosen when we have been loyal guests for almost 3 months?
Also, when I suggested to a manager that I would have liked to have been given the option to extend our stay at our own expense because it would be inappropriate and impossible to move out before tomorrow at 7:30 AM, I was told repeatedly hat it would be absolutely impossible to extend our stay and that there were a lot of people who would be coming to stay here at this hotel and others in the area because they had been forced out of their homes due to such terrible events such as fire. It seemed that there was an implication that there were guests who were more needy or pitiful than we were so we were chosen to be expunged. We have had thousands of gallons of water flow through our home and after almost 3 months are still picking up the pieces yet, we have to make way for others for some unspoken reason?
Another thing that makes us believe that untruthfulness is involved is that after we hung up from speaking with T.A. who explained that we could stay longer, our red light on our room phone turned on and when we listened to it, we found an unrelated message from Danielle from last Wednesday, but no calls about our need to move out tomorrow. It was odd as if perhaps it was found that our messages had been disabled so they were quickly re-enabled. But there has been no apology to say, "Sorry we did not leave you messages as we had said we did." or "Sorry I lied about having left you messages" or "Sorry we inadvertently disabled your messages" or "We quickly turned your red message light on when we discovered that we had mistakenly disabled your messages and so when you listened to them you could tell that we had not left any messages like we had said that he did - sorry!" or "Sorry we did not call your cell phone." or "Sorry we did not give you the option to extend before booking your room in some way or another as we have done in the past." or "Sorry we gave fire victims priority over you, even though you are water leak victims." or "Sorry we gave anybody priority over you" or "Sorry we said it was impossible for you to stay when actually it was possible once we found the extension order" or "Sorry we lost your extension order." or " Sorry it took T.A calling us before we worked hard to find a way to extend your reservation - we wouldn't do it for you but we will do it for them - you just don't have enough authority - it took someone like T.A to convince us to extend your stay." or "Thank you for being a loyal customer for almost 3 months and we are sorry we made you think you were kicked out for several hours when you really were not." or "Sorry we did not care about your daughter who had a concussion as much as we cared about some other people that we felt more sorry for" or "Thank you for being a loyal rewards memeber customer for all these years." or "thank you and your husband, Andreas for being loyal rewards members since about 1997 - between the two of you, you have been some of our most loyal members ever over the years." or "Your insurance company offered for you to stay at other, more expensive properties but you chose to stay with us for approximately 5 months - wow, thank you!"
My husband and I recently stayed at the Delta Hotels, Marriott at Hunt Valley Inn in Baltimore, Maryland. Arrival date was 10-14-18 for one night.
We tried to call to change our reservation as our plans had changed and we called the Hotel a few times and they put us on hold each time and no one from the Reservation Desk ever answered our call.
We arrived at 3:00 pm and were given room 1097 and the room was cold so we turned up the heat. Later we realized that the room was not getting any warmer and we called the front desk. A service man was sent who was very pleasant and he said that he had corrected the problem. By 9:00 in the evening, we were finally given a new room, 1075, in order to obtain heat in the room.
In the morning we went to get some coffee and assumed that the hotel offered a light breakfast. There was nothing offered - not even a cup of coffee. All of the hotels where we have stayed recently have offered a complimentary breakfast with the room. We have found better service elsewhere.
We had had good service at that hotel a few years ago and we anticipated the same service under the new "Delta" logo. However, we were very disappointed. We would not stay at that hotel again.
We are members of the Marriott Rewards #241378076
Jeannette and James Hafey
I stayed at the Westin hotel in Las Vegas from 11/1 to 11/4. I booked a package months in advance for a conference I was attending in Las Vegas. I have stayed at Marriott hotels before and never had an experience like this. I recently stayed for 8 nights in India and it was great service.
I reserved a hotel room with 2 double beds as I have a friend staying with me. I am a 50y old male with a professional career and so is my friend. We were not looking for cheapest possible 1* places. I arrived very early that morning to attend the conference the full day. I checked in at 8:50am and left my bag. I understood checkin was later but I left my cell phone. At this time my reservation was valid and came up at the front desk. I left and went to the conference. After that I went out to dinner with other people visiting. I came back around 1:25am expecting to just quickly get my key as I already had my CC and info on file. I was told the room was not ready? Shocked I asked how that could be. The host said there was a problem. I had wondered why no call earlier when room was ready but I have never seen a pre-paid room not ready. The manager came and apologized but said it would be 20-30min to clean the room. This is 1:25am. I often travel with my 2 kids and can't imagine them having to wait in the lobby. No other option was given to me. The manager said she would waive the resort fee. Also included some breakfast tickets that I had not planned on using anyways. I was very upset by this but what could I do. When I get to the room it is the wrong room. It is now 2am so I just go to sleep in the 1k bed. There is already a roll away bed in the room. The next day my friend arrives who is staying Friday and Saturday night. I go down and at 9:30am ask about a different room. I am told they are sold out and I have to keep the room I have. The manager clearly admits I have a 2 double bed reservation. Nothing they can do I am told. This is just unbelievable. I then have to sleep on a roll away bed 2 nights as my friend has a back problem and can't do that and I feel responsible as I reserved this room. I have never seen this level of mis management anywhere before including a motel 6 to be honest. The staff apologized but said nothing could be done.
If the Marriott corporate believes this is reasonable customer service for a $165/night room then I am shocked. I would expect a complete refund of my stay as i was not able to checkin when I should have been (even 7h later) and then the room I asked for was not available. I asked for a receipt but all it shows is a $0 balance. I could send that if you need it but not any info on it. Below is all of the Expedia info which clearly shows I booked the right type of room and dates and pre-paid. I also had a valid credit card as well.
The Westin Las Vegas Hotel & Spa
4.0 out of 5.0 Nov 1, 2018 - Nov 4, 2018 1 room | 3 nights
COMPLETED
Confirmation # 2620496
This reservation is complete. We hope you had a great trip.
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160 E Flamingo Rd, Las Vegas, NV, 89109 United States of America map & directionsOpens in a new window
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For questions about your reservation or payment details, please contact Expedia. For special requests or questions about the property, please call the hotel directly at Tel: 1 (702) 836-5900, Fax: 1 (702) 836-9776
Check-in Information
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is 18
Your room/unit will be guaranteed for late arrival.
Important Hotel Information
This reservation is non-refundable and cannot be canceled or changed.
Room Standard Double Room, 2 Double Beds
Includes: Free Parking
Confirmation #
confirmation reference number:
2620496 Reserved for monte christensen
1 adult
Requests Opens in a new window 2 Double Beds, non-smoking room
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Additional Hotel Services
These fees and deposits only apply if they are not included in your selected room rate.
You'll be asked to pay the following charges at the property:
Resort fee: USD 36.28 per accommodation, per night
The resort fee includes:
Pool access
Spa access
Spa tub access
Health club access
Fitness center access
Business center/computer access
Internet access
Newspaper
Phone calls
Faxes
In-room safe
In-room coffee
In-room bottled water
Concierge/valet service
Self parking
Valet parking
Parking
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The price shown above DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges upon check-out.
2nd complaint. Stayed at the Delta Hotel in Grand Rapids and the hotel was run down and their were fights in the hotel. I need a refund for this stay. I checked in on 8/31 and did not sleep as folks were fighting on the 5th floor all night. on 9/1 same thing. Drunk people from a family reunion were drunk passed out and some fightning. They had to call the police. I was there for work and after 2 nights of no sleep It was ridiculous. Then the next day the ceiling came down in the hall outside my room.
As a long-time Marriot Rewards member and Senior citizen, I am very disappointed and saddened by the recent events that transpired during my stay at the Marriot-affiliate hotel, Fairfield Inn at I-55 North.
I have been staying at the Fairfield-Inn I-55 Jackson location for approximately 15 years. Whenever we visited Jackson while stationed in Seoul, South Korea many years ago, my family and I considered it home away from home. My recent stay at the Fairfield-Inn was an awful experience.
Reservations were made during July 2018 timeframe on-line through my Marriott Rewards account to attend JSU Homecoming. Accommodations were made for stay at the Marriot Hotel-Downtown in Jackson and at the Fairfield Inn-I55 North. While my husband was to stay at the Marriot, my grandchildren and I were to stay at the Fairfield Inn. When I made reservation, I selected to use Reward points for the Fairfield Inn, while we chose to pay on credit card for the stay at the Marriott-Downtown Jackson location.
I arrived at the Fairfield Inn on 12 Oct 18 approximately 1300 hrs. and was told I was too early to check-in and the rooms had not been assigned. I specifically asked for the suite with a bathtub, I was informed by the attendant that my request would be honored. However, when I returned at 1500 hrs. to check-in, I was given a suite, Room 217, with a shower. As a senior citizen with multiple health issues, it’s imperative to use a tub to have sits baths. I was also informed that reservations were not made with rewards points and no certificate could be issued.
The attendant said to me in a rude manner, “Everyone wants to change room and that is not happening.” So, I decided I would stay for only one and check-out because my reservations were not accommodating. I was told very rudely that the pre-pay option was selected when the reservations were made and that my credit card on file would be charged for the full reservations anyway; which was 12-14 October 2018 checking out on Sunday the 14th. I was very upset at the situation. Never did I choose a pre-pay option and wasn’t even aware that such option existed.
First night of my stay, October 12th, I found blood on the sheets. I took a photo with my cell phone and proceeded down to the front desk and the attendant apologized and brought up fresh sheets that did not smell clean. Then there was a problem with the dehumidifier. My grandson suffers respiratory issues, so the dehumidifier was definitely needed. The water container to capture the air moisture did not fit and when I checked the container, water was dripping outside and onto the floor. And the carpet area beneath the machine smelled molded. I called the front desk and housekeeping came and pushed the water container into the unit and told me it was fixed; but it was not. Apparently, the water container wasn’t the right size for that unit; and water continued to leak from the draining pipe. And the back of the unit was corroded with dust particles, it released dust/moisture into the air. Overall appearance of the dehumidifier indicated that it was old and required replacing. The room did not smell fresh/clean and the window drapery/curtains were dingy and had holes in several places. Again, the front desk attendant apologized but no offer to transfer us to another room; or allow a refund for an early check-out.
During the first night stay, Friday 12 Oct 18, I had Pizza Hut delivery Pizza and chicken wings. The grandchildren did not eat at all, and I only ate 1 slice of pizza and the wings were untouched. Saturday morning, we left the room to attend the homecoming festivities the food was placed on the desk near the TV in the open area of the room. When I returned to the room Saturday night, the Pizza and Wings were gone. When I inquired to the front desk attendant, the Housekeeping Staff told me she thought I had checked out of the room and therefore trashed the food. Pizza hut bill was $40.00 with tip.
I experienced many problems when trying to book the reservations so I called Marriott Reward Program coordinator to assist me in completing the reservations on-line. The call was made o/a 9 Oct 2018 prior to traveling to Jackson. I never selected a pre-pay option and the coordinator never even discussed pre-pay at that time. We had reservations at 2 Marriott hotels during the same time in Jackson. My husband and I knew that at some point we would stay at one hotel in one room. So, I would have never selected a pre-pay option. Something happened from the time I made the reservations back in July 2018 to the time I checked in the hotel on October 12th.
My reason for contacting you is two-fold: 1) To humbly request Marriott please issue a full refund for the amount charged to my credit card; and 2) To inform Marriott of the type service afforded me at the hands of the management staff at Fairfield Inn I-55 North in hopes no one else experience what we did. What should have been a weekend to enjoy the grandchildren and the homecoming festivities turned out to be an unwelcoming experience. Attached are photos of the room condition at Fairfield Inn, I-55 Jackson, MS, Room 217.
When I discussed my concerns/issues with the staff on Sunday morning, October 14th while checking out, I was told they were under new management and they could only apologize. No refund was allowed. I await your response.
I'm the Chairperson of the St. Paul's College Alumni Reunion Planning Committee. Our group reserved approximately 70-76 of the 82 rooms at the Fairfield Inn & Suites in Emporia, Va. during the weekend of Friday, October 12, 2019 through Sunday, October 14, 2019. This means that our group had reserved over 90% of the rooms for that weekend. I was assigned suite 328. When I arrived to the hotel on Friday at approximately 4:00 pm, I was informed by several of my fellow St. Paulites that I could not check into the hotel because the hotel had experience a problem with their water and that a majority of the rooms had not been cleaned. I was given no estimated time that I would be able to check in. I noticed that one of the hotel staff was arguing with many of the St. Paulites who were guests of the hotel. Ms. Annette Peebles, an employee at the Fairfield Inn & Suites who stated that she was the Night Manager displayed horrible and very unprofessional customer service skills on both Friday evening and Saturday evening when engaged with the guests who had reserved rooms at the hotel. When individuals arrive to their designated hotel after traveling for many hours, I can understand he/she being upset if they are not allowed to check into their room upon arrival. And after waiting for several hours without any explanation from the hotel staff, the frustration can become even worse. Ms. Peeples should have been equipped to handle the situation. She should have shown both compassion and patience. She showed neither. I personally witnessed Ms. Peebles yelling at a small gathering of people in the lobby for "Hospitality Night". She claimed that they were too noisy and that there had been complaints. Unless the supposed person(s) who complained was/were also on the first floor, this would have been impossible. I know for a fact that we had reserved all six of the rooms. Even if the group had been extremely noisy, there was surely a professional way to deal with asking the group to lower their voices. Ms. Peebles yelled from the customer service desk to the hospitality area where the group was based (table area where breakfast is served) for the group to SHUT UP!!!!!!! We were informed prior to Friday, October 12, 2019 by Committee Member Mr. Ted Thornton that because we had reserved over 90% of the hotel we would have complete access to the hotel and that the breakfast area would be used as our hospitality suite. This agreement was made by the hotel manager, Brandon Burton, who suddenly resigned for a new job. The new hotel manager assured Mr. Thornton that the agreement made by the previous hotel manager would be honored. If the hotel did not have an area where guests could be set apart, then they should have specified this in the agreement. Then the group could have chosen another hotel. To yell and tell adults to shut up is really too much. I do not understand why Ms. Peebles felt the need to belittle and demean a group of guests that were patronizing your establishment. It certainly appears that some form of customer service training is desperately needed. Our partnership with Marriott could have been an annual event. Next year, we are scheduled to return to Emporia, Va. to conduct the 2019 SPC Alumni Reunion during the weekend of November 1-3, 2019. As the Chairperson of the St. Paul's College Alumni Reunion Planning Committee, I can assure you that we will not be staying at the Fairfield Inn and Suites in Emporia. No compensation or compassion was given or shown to many of guests who waited for hours to check into their respective room. I would rather pay a higher room rate at another hotel than be treated in the belittling fashion that we were by Ms. Peebles. Mr. Ted Thornton tried repeatedly to talk to Ms. Peebles and to calm her down. A hotel guest should never have to calm a hotel staff member down. I personally tried to speak to Ms. Peebles on Saturday with no avail. When I informed her that I would be requesting that all of the hotel guests who are part of our group write a letter of complaint to the corporate office, she informed me that she had three kids and could not afford to lose her job. My response was that she should be more friendly and patient with guest at the Fairfield Inn & Suites. Because of her behavior, we will take our money and our patronage to another hotel in Emporia, Va. where I'm sure we will almost certainly reserved approximately 90-95% of the rooms. This is money lost for your hotel next year when we have our SPC Alumni Reunion during the weekend of November 1-3, 2019. We should have been treated so much better than we were.
Derrick Woodson, Chairperson, SPC Alumni Reunion Planning Committee
(305) 608-7315
dlw1@miamidade.gov
Hello, my name is Angela Powell - Rogers former alumni of CSU and former wife of N,F.L player Lamar Rogers of the Cincinnati Bengals #89815722 . Amongst a lot of your C.S.U guest , soccer guest, and wedding guest. Friday Oct 12,2018 thru Sun Oct 14,2018, Totally aware of the abundance of money you people made off the prices of the rooms alone, dinning,drinking and room rentals. My college friend Rhonda Reed previous bank manager for Chase bank were denied dining entrance to your restaurant sat morning. Right at the entrance way while entering the dinning area were we spent lots of money the night before, Were denied to be served breakfast,. Your host and I quote stops us like the police and says I was told not to let any more people in, because we are short staffed with servers. Well our meals were already paid for and our seats were still empty in the dinning area because Hellen Christian came down earlier to get our seats, I, then asked to speak to the dinning manager, at this point it had gotten super uncomfortable were people were noticing there was an issue, she repeats what she told her host. I was a soccer mom I was fully aware of what was going on. Meanwhile people are passing us coming and going she still refused services. So Ben the hotel manager comes and I tell him you can never underestimate who your guess are while he blows us off also. Check your video in your lobby, I Also have everything recorded and im also a Diabetic. Poor manager staff can get the company in a world of trouble, 513-253-3880/513-742-1811 my husband was beyond upset but like I told your customer service rep yesterday at corporate. Its never good to dismiss people because of there skin color. If you watch your live video youll see it. Rhonda spoke to the hotel manager of customer service sat morning during check out and she also blew her off stating that Hellen Christian got perks because she paid for our meals, no we paid for our meals she charged the room. And our customer service manager comps Rhonda Reed 30. dollars through junk mail. But your managers all three dropped the ball, not looking at the big picture WE WERE DENIED SERVICES, AND EVERTHING IS ON VIDEO. Rhonda Reed and I, Angela Powell-Rogers are looking forward to your response. BY the way your video should show myself shaking your Managers hand Ben when I told him you should never underestimate who your guest are and walking away leaving Hellen and a friend Kevin standing there with Ben. also CSU graduates we are waiting patiently for your response.
I TRIED TO MAKE A RESERVATION AT THE HOTEL PASEO IN PALM DESERT WITH YOUR RESERVATION SERVICE. WHILE MAKING THE RESERVATION FOR SOME REASON THE CALL WAS DROPPED AND I WAS TOLD THAT SOMEONE WOULD BE ON THE LINE SHORTLY ---FOR THIRTY FIVE MINUTES. I FINALLY HUNG UP AND CALLED THE HOTEL DIRECTLY AND SAID I WANTED TO MAKE A RESERVATION. I WAS TRANSFERRED TO THE MARRIOTT RESERVATION LINE I HAD JUST BE ONN AND TOLD SOMEONE WOULD BE WITH ME SHORTLY. AFTER TEN MINUTES I GAVE UP!
I AM SURE YOUR SERVICE IS VERY EFFICIENT FOR YOUR COMPANY. IT IS VERY ANNOYING FOR A POTENTIAL GUEST AND I WILL AFTER PERHAPS FORTY YEARS CONSIDER USING OTHER CHAINS FOR MY TRAVEL.
Recently we attended a convention at the DFW Marriott in Ft. Worth Texas. When I checked the clerk handed me two keys and said I had reserved two rooms. I showed her my iteinay which showed only one room. She said since I had booked through a third party that she could not give me credit. When I got home I called the same number that I had thought was Marriott and was told I had booked on line at rent a room.com. I have no idea what that is and only booked by phone so truly there is some sort of scam going on as I saw many complaints.
I will be happy to pay for what I owe, but I was definitely ripped off. We were there Thursday, Friday and Saturday.....I have always had goog experiences with Marriott, but my husband who is a retired disabled and myself were very disappointed.936_520-9435
I booked the Residence Inn for my and my husbands birthday at the Virginia Beach Oceanfront hotel! The rates were high but it was a special occasion! The balcony was so small only two could fit and was on a bad angle.We couldn’t sit out because the Hot exhaust blew out on us continuously so that was a waste!! It was 85 outdoors but the heat felt like 100 plus! The air conditioning in the bedroom was so noisy that even my 2year old grandson couldn’t sleep! The toilet was the lowest I’ve ever seen. I’ve had 2knee replacements and had to squat so low it was painful. The tiles and some of the walls had mold on them and bathtub was dingy! I feel the price was not comparable to the quality we received. I was very disappointed because I thought the Marriott name meant quality and that’s why I stretched our budget to get the best but could have done better at a much cheaper hotel and probably got the same quality!! Needless to say our birthday’s were ruined!!!
Bonjour Cher Monsieur Stewart
Pour Information n ayant pu vous rencontrer lors de mon séjour, veuillez trouver ci dessous copie de ma réclamation envoyée ce jour au Siège de Marriot « Complaint Registration »
je suis client du groupe depuis de nombreuses années; ma carte membre SPG N° 50951811618/ 263869419 VERDERONE CHRISTIAN
Mon séjour Meridien Etoile Paris du 28/9 au 1/10 Chambre 6003 N° Facture 1069319
Client du groupe je suis scandalisé par la baisse de qualité de cet Hotel qui ne mérite plus ses 4 étoiles .. et qui pratique des prix excessifs 429 € la nuit en rapport de la chambre
Je suis descendu a de nombreuses reprises dans les hôtels du groupe dans le monde entier ( je vous invite regarder mon compte) et j ai toujours eu une qualité égale. Je ne comprends pas comment cet Hotel peut encore faire partie du groupe ..!!
Ci dessous tous les problèmes rencontrés :
0° Personne sur le perron pour prendre les valises et accueillir la clientèle..
0° Bis J ai du moi même monter ma valise dans la chambre
1° Chambre excessivement petite
2° Pas de Vue . Vue sur un Mur.. Indigne de la catégorie SPG GOLD et de son Prix… Photo a votre disposition..IL EST TOUIT A FAIT ANORMAL DE CLASSER CETTE CHAMBRE DANS UNE CATEGORIE SUPERIEUR ET DE LA PROPOSER AUX PORTEURS DE LA CARTE GOLD… INADMISSIBLE…Je vous invite à aller vous rendre compte par vous même..Par ailleurs on ne peut pas dire que j ai réservé a la dernière minute celle ci ayant été et faite bien avant ..
3° Réfrigérateur Vide !!!
4° Pas de bouteille d eau
5° Pas de biscuits ou cacahuètes ou autres pour prendre l apéritif
6° Pas de service pour prendre le Café
7° Pas de sachet de café ou de thé
8° Pas de verre !!!
9° Un seul peignoir alors que chambre réservée pour deux personnes
10° Pa d abonnement pour la TV aux grandes chaines de sport..Canal + GOLF.. BEIIN…RMC SPORT .. Impossible de voir la RYDER CUP
Restauration/Diner Restaurant de L hotel
1° Pas le choix .. Un seul restaurant..!! En rapport du nombre de chambre il pourrait au moins y avoir plusieurs possibilités
2° Entrée extérieure mal conçue. A chaque ouverture des portes une vague de froid s abat sur les tables …
3° Viande servie non en rapport avec écrit sur le menu et sur la photo affichée dans les ascenseurs !!! Viande trois fois plus mince, dure et pleine de gras …
Réflexion faite auprès d un attaché de Direction.. Ce dernier se confonds en excuses et je le comprends ..mais cela ne change rien en l absence de qualité de service ..et même de service tout court !!
Cette politique est désastreuse. L hotel ne mérite plus ses 4 étoiles a peine Deux ..et encore .. Maintes locations avec RNB offrent à des prix plus bas des services plus hauts.. Que les Hôteliers ne se plaignent pas si les clients désertent
Je ne sais si cela est du a la politique du groupe ou au management de l Hotel mais c est un désastre
Je suis fortement déçu par mon séjour et il est certain que je ne retournerai plus dans cet Hotel..et que j hésiterai dorénavant à faire confiance au groupe.
C est dommage car si vous regardez tous les séjours effectués ces 25 derniers années ……(Tahiti..Nouméa..Ile des Pins..Tokyo …)
J attends de votre part une réponse point par point à mes remarques
Cordialement
CHRISTIAN VERDERONE
06 07 932 142
cverderone@alice.it
I made my reservation using award points directly with the hotel and was told breakfast was included. We had a cup of coffee and a banana and were charged $22 and told our points stay did not include breakfast. I told the clerk that I was a gold elite member and I was told, "Oh well, it is what it is and your breakfast is $22." I will avoid this hotel and recommend others to do the same.
I had reserved a BLOCKED room for my sons wedding in May 2018. I was one of the first to reserve a BLOCKED room. I flew into Sacramento and had to head straight to the rehearsal dinner. At about 9:30pm I was finally able to get to the hotel. I was told that all the blocked rooms were taken. Needless to say I was very upset. They put me in a room on the second floor, completely on the otherside of the hotel from the wedding party and family. I was informed that there were no elevators. I told them I have a hard time climbing stairs let alone with luggage. They had no available rooms on the first floor. I struggled getting to my room which was the same quality as any other hotel. I expected better. I was not able to join family and friends in the lobby due to the fact I had to climb stairs. The wedding was the next day and was absolutely beautiful and exhausting. I made it back to my room around 11:30pm and went right to bed. Around 1:00 am, I was awakened by an extreme amount of noise. The people next to me were partying loudly, people were coming and going, even knocking on my door. I called the front desk and there was no answer. I tried twice. The party continued until 3:30 am or so. By 5:00 am I was wide awake, so I packed up and checked out with no compensation for what I call a disaster of a stay at a Marriott, which, by the way was my first time ever at a Marriott. I had better experiences at Comfort Inn's, Holiday Express's where I even was able to have a FREE breakfast and lower costs with a more comfortable stays. I will never stay at another Marriott nor recommend one. It may have eased my pain if I was at least comped one night as I really only slept one night and listened to a party the other night.
I AM 68 YEARS OLD, STILL WORKING, I HAVE A GOVERNMENT ID CAR, I AM AN INSPECTOR FOR GOVERNMENT JET FUEL PROJECTS.
I MADE A RESERVATION AT THE TOWNPLACE SUITES AT LEXINGTON PARK MARYLAND IN JULY 15TH AND WAS PUT OUT ON THE 1ST OF AUGUST BECAUSE OF A SWIM TEAM COMING IN TO THE MOTEL. I CHECKED BACK INTO THE MOTEL THE 6TH OF AUGUST AND STAYED UNTIL THE 31ST OF AUGUST. MICHELLE, YOUR BUSINESS AGENT AT THE PROPERTY IS NOT CONSISTENT WITH THE $93.00
PER NIGHT GOVERNMENT RATE, SHE TOLD ME THAT SINCE I HAD A 0NE BED ROOM SUITE, IT WOULD BE $119.00 PLUS TAX PER NIGHT. I EXPLAINED TO HER THAT HALF OF THE PERSONNEL STAYING THERE WAS ALLOWED THE $93.00 PER NIGHT THE GOVERNMENT RATE. SHE SAID SHE WAS SORRY, SHE IS A MONEY HUNGARY BITCH, AND I WANT BE STAYING THERE ANY MORE.
THE BREAKFAST FOOD IS THE SAME, THE PAPER TOWELS IN THE ROOMS ARE 1 PLY, THE TOILET TISSUE IS 1 PLY, I EXPECT MORE FROM A MARRIOT PROPERTY THAN THIS. MY STAY HERE AT NAS PAX RIVER IS 12 MONTHS, LOOK AT THE MONEY SHE JUST LOST FOR MARRIOT, AND TALK IS THERE WILL BE A LOT MORE. I AM AT A HILTON HOME 2 AT PRESENT WITH A GOVERNMENT RATE, AND IT HAS ALL THE AMMENITIES THAT I WOULD EXPECT FROM MARRIOT, BUT DID NOT RECEIVE..
MY MARRIOTS REWARD CLUB #959 710 989, CHECK MY LOYALITY FOR MARRIOT THE LAST 8 YEARS. THANKS AND HAVE A BLESS DAY. SPYDER WAS ALSO FOUND IN THE BATH ROOM FLOOR OF THIS PROPERTY, I SHOWED HER A PHOTO OF THE SPYDER AND
SHE JUST SAID THEY WOULD SPRAY THE ROOM AFTER WE MOVED OUT.
I made reservations via the 1-800 reservation number for four nights (8/23/18 through 8/27/18) at the Nashville Marriott Airport location. I requested to use 70,000 Marriott points for two of the four days. The night that I made the reservation, I requested to have the reservations sent to me, but no email was sent confirming the reservations. The next day, I call the 1-800 Marriott number again, to get a copy of my reservations with the reservation number to confirm. I was told by another agent that only one day of points (35,000) was applied. He said that they had system problems on the night that I placed my reservations. The agent corrected the reservations and applied the 70,000 points paying for two of the four days. After checking out of the hotel, I noticed that my spouse's receipt only had one day of the points applied. The hotel was unable to corrected the issue and did not offer to contact the 1-800 Marriott customer service number to see what happen. Before leaving Nashville, I tried to contact the 1-800 Marriott customer service number again, but no one picked up the call. Today (8/28/18), I called again and it took a long while before the customer service dept. picked up the call. I was transferred several times before I finally received assistance. Also, after the customer service agent contacted the hotel, I was told that it will take them several days to make the correction on my spouse account. Out of all the years that I have been a member, this has been the worst customer service that I have received from Marriott. I am very unhappy with this process and will not used the Marriott service again after my points are all gone.
My daughter booked a reservation and told that person she was 18 and a college student. He took her reservation and CC info. When she arrived at Westin in Houston the desk clerk Jocelyn refused to check her in saying she was not 21 and that no hotels will allow her to check as it was the law. Her money was still debited from her account because she did not cancel the reservation . This is flat out robbery. , when I called the desk clerk Jocelyn to inquire she began backtracking and changing her story as to what took place Howver we had multiple witnesses he can verify what the clerk said. When I tried to speak to someone over her she said she is the manager and no one was over her. I called an hour later spoke with a different employee and got the names of Patrick and mark who are actually the mangers. So Jocelyn is nothing more than a liar. So now my daughter is 4 hours from home at 1 am under the impression that no one will check her into a hotel because of the lies Jocelyn told her. As a parent do you no how frustrating this is to have incompetent ppl working in such a manner. And would not even allow us to speak to the real manger. Highly disappointed in Marriott as we I travel extensively for my job but doubt I will ever stay at another Marriott hotel. Smh poor customer service from the reservations guy to the desk clerk and they will still the money from an 18 yr old college student smh
I was in Bellevue for work for one night, Aug. 7th, 2018 and stayed at the Marriott in Bellevue WA (200 110th Ave NE, Bellevue WA 98004) and a man tried to forcibly break into my room at 6:45am: the steel door-stopper blocked him from coming in and my screams may have also helped deter him. I reported this incident using my room phone immediately, and I also reported it in person to t the front desk clerk where I was told the Manager 'was not available but he would call me asap.' This happened 36 hours ago. I called the manager: Daniel Hurtado on his cell: 425.214.8525, I also emailed him and I have not yet heard back. I have since left Bellevue and am back home in San Francisco, CA.
I was extremely shaken and upset after this incident and it's unfathomable to me that NO ONE at Marriott is concerned in the least that this happened. I certainly hope the person reading this complaint will realize the severity of my concern, the unprofessional attention by this Marriott staff, and will get back to me with acknowledgement.
Regards
Rosann Calisi
When I checked into the room and went to bed when I woke up I had red bite marks all along both legs. Also, when I went into the shower the shower had mold all along the tile and the tub, When I started the shower I never got any hot water for the shower or to shave in the morning. When I got the desk to file a comment t5he desk clerk stated that he would pass it on to management. When I got to work and saw the nurse we have on site she stated that I had approx. 20 bed bugs bites on my legs. At which time I had to destroy all my clothes that I had worn that morning and go and get new clothing. It been now three days and I'm still showing the bite marks from the bed I slept in on 5 Aug-6 Aug 2018. As a Platinum Premier Elite for Life I should have been shown a better answer from the desk and a follow-up from the general manager to the hotel. As of today I have had no comments or calls from anyone about this matter. If this hotel has bed bugs then you will have more issues from users of this hotel. I can't even give this hotel a star!!! If you have any question please send me a e-mail at sportsbb@msn.com my Marriott number is 364965251/ phone 540-903-5414
Marriot at cheshunt
Cheap yes
Staff brilliant
Rooms felt damp old Aircon
Bed dreadfully uncomfortable
Marriot at York
First room no aircon
Torn nets at window
Second room
Aircon set to maintain 21 degrees
Bathroom lacked ventilation
No water in rooms
No fridges
Worst of all one double bed that had seen better days
Restaurant staff lovely
Føod poor value and even poorer quality
Great 2 star hotels but 4 well !!!!
Lingfield
No toppers on beds
No offer of help with luggage
Marriot definitely on the downward slope
This from a marriot member who always sought you out for your comfortable beds and rooms
All three recent stays the hotels looked tired and worn
Marriott Rewards Member no. 415202563
I received a birthday gift of one elite night by e-mail from Marriott Rewards on 19 June. Despite activating the gift, I have not received the credit Elite night on my account.
I have sent written queries to Marriott on 3 prior occasions in relation to this matter. I also contacted Victor in Customer Services on 1 August and forwarded to him a copy of the Marriott e-mail to me dated 19 June. I have been given case nos, however, I have not received any response to my enquiries. I appreciate there may be a high level of traffic at this time however, it is now 29 days since I first raised this matter and I am still no further forward.
My previous enquiries were given case nos. as follows :
Case no. 39305155 dated 09 July 18
Case no. 41031290 dated 14 July 18
Case no. 58064938 dated 30 July 18
The additional Elite night is important to me as it would give me 10 nights this year and allow me to keep my Silver status within the new scheme commencing 18 Aug 18.
I would be grateful if you would follow this up for me and get back to me as soon as possible.
Thank You
Martyn Phillips
fairfield inn and suites, troy road, east greenbush, ny.
Stayed there 2 nights August 1 and 2nd .
The elevator was NOT WORKING and no one notified that day. We drove from waterford, CT up to there. We were put on the 3rd floor ( room 305) because this was the only room available. We had to ask and pay other guests who were staying there to luge up our 2 large suitecases to our room!!.
Also, our medication were stolen from our room the last day, because I had an entire prescription full of anti-anxiety medication that I KNOW I had, and Joe had his daily pill box taken from the room, and we know this, because he took his medication that morning before we headed out at 9 am!!
Joe martino ( Marriott silver reward member)
Account # 2901610702
Hi looked at this hotel on booking com disappointed with the tiredness, the towels smelt stale, and at breakfast the cups and cutlery were not clean but the worst thing was the fact when I needed a shower there was no cold water - even the toilet flushes hot water - it seems that this is an on going problem looking back at the reviews . your staff were apologetic but seemed oblivious to this. I am sure this must be a safety issue,
I spent 5 nights at the Marriott on 47th street in New York with my daughter's family for the Dance the World event. 4 of the five our room filled up with pot smoke. The first two times we reported it and they said they would send security to check. The last two we just left the room. We had two young girls with us plus the smell made me sick. It was doing us no good to report it obviously since it never quit happening. My son-in-law even went so far and to block the fan and under the door with towels. For the cost of the hotel, I would have expected better from Marriott.
I have been in the hotel business for 40 years and we would have made sure the problem stopped the first time and even compensated the guest for the problem.
Sandi Perkins (party of Williams family)
Room 4223 on July 25th to July 30th.
I will NEVER stay at this hotel again and am contemplating whether or not to remain a Marriott's member! After reading the "not so good" reviews, I still reserved my husband's room at this hotel. REMEMBER - REVIEWS ARE FOR A REASON! The customer service is horrible! This problem has been going on since Wednesday, July 18 yet I did not write the review, immediately, hoping the general manager would rectify the situation.
I called the hotel to inform them that my husband would be arriving late. I was told "no problem- I will hold his room - thanks for calling." My husband arrives - his room had been given away because they had "over booked!" - not our problem as the consumer (Customer Service 101) He was given a queen suite for the night and in the morning he would be moved to the room type that was requested - a king suite. Had I not called the hotel while he was at a training, that would move would have NEVER happened! I spoke with the general manager, Jan who "apologized" and stated that because of the inconvenience, we would receive "5000 points that day" and that she would call me the next day (still waiting on the call)! I am a rewards member and I know that it takes a few days to receive points therefore I decided to wait. Yesterday, we received points for the stay but no courtesy points. I am livid - not because of the points but because of the lack of integrity and customer service of the general manager. No wonder her staff is incompetent or perhaps they just do not care! I use Marriott regularly, sometimes booking 10-11 rooms at a time for business but because of this incident, I am seriously thinking of using another chain. For the past few days, I have left messages for the general manager with no return call. This is the worst customer service I have ever received at a hotel! REMEMBER - REVIEWS ARE FOR A REASON!
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