Pizza Hut Complaints Continued... (Page 18)

I ordered 6 pizza online to be deliver at noon. I had a problem getting it thought because I pick the 12(noon) and had to go back to put in the "00" They did not show up until 12:33. it was Pharmacy technician appreciation day. I ordered it at 10:30. They all did their work to be free at noon for hot pizza. We do not have a lot of extra time and they had to get back to work. So they all got warm to cold pizza.
Thanks
I watched your tracker and they did not put the pizza in until after noon. They were made 317 917 8844 there was no address. The drive was nice. I can not order from you for event again. it has to be on time. maybe in the future you will not treat other large orders like this.

Your advertisement stuff cheese knots ,did not have cheese in them ,if I wanted bread I would have ordered bread sticks ,waste of money ,pizza is awesome

orderd a large pizza baccon and italian sausage went to pick it up they had 2 mediums pepperoni and the manager said and pork pizzas we said no thats not correct we still where going to buy the 2 wrong made pizza at the price of the one we where going to buy the manager said no and we had to waite 15 minutes he was and acted as if there was going to be no pleasing the costumer and was rude so we left and went to little italy and bought a pizza their he has no social skills

I received an email for my birthday, as a Hut Rewards member, for free Cinnamon Sticks, when ordering online. The top of the email shows that it's valid at my regular location on Walzem Road. But, when I tried to redeem it, the website stated "Not valid at this location." So, I called the store & was told they don't honor it! I placed my order online & when I picked it up, I spoke with the manager, Sandra, who said "we don't accept anything like that at this location." I showed her the email & pointed out where it states that it's valid at Walzem Road. She was very gruff throughout our conversation, and did say for me to call her the next day and she would ask her superior, I think she said the Regional Manager. So I called just before closing the next day & Sandra said "Oh, I forgot." I told her I'd call again. Two days later I called Sandra, and again, she was very gruff, and said "It's only valid online," which I reminded her that I'd done that, but got the message "not valid at the Walzem location." She then said "you'll have to use it at a different location." Now it's expired, but overall, this is utter crap! I'm very disappointed in Pizza Hut, & will be calling the corporate office. Thanks so much for not honoring my birthday gift! I'll be sharing this with everyone I know, and all over social media. Obviously, Pizza Hut DOES NOT VALUE IT'S CUSTOMERS, NOR IT'S "HUT REWARDS" MEMBERS! I doubt I'll ever return to Pizza Hut again as I don't spend my money at businesses that DO NOT VALUE ITS CUSTOMERS OR ITS OWN PROMOTIONS!

Getting tired of your Steelers Commercials , 1 st the bratty girl shredding the box thing , got a mental problem there , second the newest one with the dancing jerks .Guess you've figured by now I,m not a steeler fan , along with the many millions across the country.So i'm going to the dominos , put some more steelers crapola on the tv.

The Pizza Huts in Columbia Mo desperately need upper level management assistance. They are horrible, especially the store on Worley. Never answer the phone to take orders, pizza comes burnt, etc. will no longer give my business to PH.

Brady Texas Pizza Hut represents the poorest Brand representatives I have experienced anywhere! The management has the worst customer service skills in the food industry. We ordered by phone and were told it would be 1 1/2 hour wait if we picked it up and a 2 hour wait for delivery on a 10/04 Thursday night. I drove to the store and they had 1 table of customers and that was it. We were told they had too many deliveries and take outs to do it any faster. Unfortunately that is unacceptable for such a small town. With that kind of management here the Pizza Hut name won’t last very long!! Maybe a Dominos would be more efficient for this small town possibly !!!

I placed my order at 6:45pm and waited till 8:45 to as about my order that had been out for delivery for at that time 45 minutes. When I called the store I was told it was out for delivery and when I told them yes for the past 45 minutes I was hung up on! I called back 14 more time and hung up on. So I drove up to the store to cancel my order that I never receive and I was told it was made so I should have gotten it!

we have had delivery for years today they told us they will not bring us our pizza. we spend tons of money with you guys and was told they can only go out 3 miles we are 5! we always have been 5 miles away and never had a problem. please let me know why they can not bring us our pizza anymore.

We bought two large pizzas from the Bracknell express branch on Tuesday at 19:30 ish
They were without doubt the!!! Worst two large pizzas we have ever ever experienced and as a regular Pizza Hut goer with children was so annoyed that someone so incompetent could be allowed to throw such a dire disgusting mess together
The pizza had no source on the base covered in one !!! Item mainly and no cheese to add insult!!! We have always been pleased as at worst anpizza hut pizza is ok but never bad!! Disgusted never will we go to that branch ever! A refund and apologies for spoiling our dinner would be nice
Kind regards
S Bhatti
07968388118

I recently ordered from your Lenora Church Road location in Snellville, GA. Although I tipped in cash, my card was charged an additional $3.00 for a tip meaning that the driver wrote in an additional tip. After waiting over a week to hear from the manager this is the response that I received in the middle of the night and it's unacceptable. I've also attached proof from m bank that they over charged me!!!! Please make this right. 470.262.9705

Matthew Snowden <matthew.snowden@npcinternational.com>
Aug 28, 2018, 10:15 PM (10 hours ago)
Tamisha Cobb,
Thank you for contacting us about your recent poor experience at the Pizza Hut in Snellville. We do apologize for the lack of customer service that you received. This is not the way that we wish to treat our customers and we would like to try and make amends for your inconvenience. Upon looking at your latest order, the charge showing in our system is showing $28.43 with no tip. Please be assured that the $3.00 has not been added. If your statement is still showing the additional amount, please contact your banking institution for further assistance.
Thank you for bringing this issue to our attention, and hopefully, giving us another chance to provide the service that you should expect from Pizza Hut.
Thanks again,
Matthew Snowden
Area General Manager
Peachtree Area

Mr. Snowden,
It’s not about the $3. It is about your employee stealing from a customer. We will never order from this location again. How many other customers has this happened to? What has management done to correct your employee’s behavior?
My bank statement was clearly charged an additional $3 after we generously tipped in cash.
I’m an accountant. I’m definitely not the one you want to steal from. I see that Pizza Hut only cares to cover up this misdeed and sweep it under the rug.
Disappointed.

Ordered carry out yesterday August 16, 2017 at the pizza hut Sugarloaf pkwy. Frederick Maryland. I ordered it on line to pick up at five pm. I was having a party. My ticket number is 0017. I ordered two large cheese bites, one large thin pineapple and ham, one large thin sausage and one order cinnamon sticks. The cheeses bite pizza was so over cooked there was no cheese I the bites. The others were also over baked. I must tell you I was very unhappy with the pizzas. I did serve them because I had nothing else planned. But I can tell you I had a lot of leftovers and there were nine adults and kids here to eat, and we were only serving pizza. My bill was $52.95 I had a hundred dollar bill to pay and they said they had no change. So I had to walk to a crocery store ad buy something so I could get change. There is no sign that they do not take big bills. I am very dissatisfied period.

Thank you
Yvonne Fink
4104 Reels Mill road
Frederick Maryland 21704
240-315-5950
Order number 318081614291001181027440

I ordered the buffet. There was no salad, 1/2 of the containers that hold the veggies was empty or simply not there. There was no pasta, the chicken alfredo, there was no sauce, the container was empty. There were no forks, the lady working the floor had to retrieve some from a plastic bucket. The drink fountain was out of Dr. Pepper, I ask if they were going to refill, I was told no. There was no any clean tables, so I removed the dirty plates from a table, wiped it with a napkin, and sat down. After eating 2 slices of pizza (which were good) I went to check on the salad and the bowl was full of brown salad. There were no tomatoes, onions, cucumbers, nothing to add to the green salad. I feel like I wasted my money and I would like a refund. I paid $10.08 for the buffet that was less than desirable! I would appreciate a response and hopefully this can be fixed. I was at the Pizza Hut located at 4709 N Lincoln Blvd, OKC, OK 73105. My visit was today, 8-17-18 at 12:17pm, and my cashier was Stephanie. Thank you for all your help and understanding.

Warren and Jeff

Hi, I'm Valerie Green (last 5 digits of my SS# are 40301). My new boss, Warren Smith, wants to fire me - because I didn't like his music.

First of all, I was supposed to be transferred (not borrowed) from the store at 6633 Indian River Road. But, Jeff did not transfer me over correctly. Therefore, I was reverted to "driver, temp" on the schedule for two weeks after my name had properly shown on the computer. So, Jeff did not do his job!

Because of Jeff, I had some confusion with my schedule. I was listed as BOTH "driver, temp" AND "Valerie Green" - with non-matching schedules! At least twice previously, Warren had told me to pay attention to the "driver, temp" schedule line on the paper. So, I did. This caused me to be confused enough to make a "no-call, no-show" mistake.

The night before my "no-call, no-show" confusion, Warren decided to loudly play his favorite, very distracting, black-magic music. The lyrics were horrible! He subjected everybody to it, and at least two of the other three employees said something to me to the effect of "We're taking it for the team", and/or "we wish we could hear something else." I had to yell to a male coworker only a few inches from me to communicate!

To make lighter of the dismal music, I told Warren the old joke, "You know why they sing so high? It's the tight pants!" (This is a clean joke that I tell, because I don't even curse.) Well, instead of being amused Warren looked angry and defensive! I never expected that!

I was washing dishes at the time, and the dishwasher is right next to the speakers. The music was border lining on giving me a headache. While Warren was helping a customer in the front for several minutes, I turned the sound down to zero to give my ears a break. When Warren came back, he said, "Where's my music?" and I told him I turned it down. Warren immediately rectified the situation by turning the volume back up to blaring.

As he was doing this, I asked him if he could get Classical music on his device. He replied, "I don't listen to classical." So, I asked him, “Do you like Techno?” Him (defensively), “I don’t listen to Techno.” Then, I asked him, "Well, what other types of music do you like?" Warren tersely answered, "I only like the music I'm listening to now."

Most people like to talk about their music, but they don't get defensive when someone shows discomfort. Some even have enough manners to apologize, but not Warren Smith! I did not even insult the music, yet he suddenly decided that he did not like me anymore. I had worked at this location without incident or any hint of conflict with anybody, for three weeks by then. I overheard him say to the cook, "She's only here because she knew who to call." Well, his store was only the second one I called when I was looking for a place to transfer to for more hours.

Close to the end of my shift, Mr. Smith's wife came in with a two-week-old baby girl. After about fifteen minutes of being exposed to the loud, vulgar music, the baby began to cry. I do not know if there was any other reason for the baby to cry, but I did hear Warren's wife say, "Seriously?" to the baby. It could have been anything, but after Warren finally (angrily) turned it off, the baby stopped crying. She was peaceful after that. Go figure.

Warren's behavior fits the term "mens rhea" which means "guilty mind". Basically, people who feel guilty about something, or know what they are doing is wrong, tend to overreact. This is used in the court system - judges are trained to look for behavioral cues in their patrons to help them determine who is in the wrong. Warren's behavior is the equivalent of a drug-addict's instant ire and defensive attitude when somebody say, "Hey, your eyes are dilated!" The guilty mind never says, "Thanks for letting me know," or "Really? I was unaware." Oh, no! There is an immediate leap to defend the bad behavior because 1; they know there is a problem, 2; they know they are the cause of the problem, and 3; they don't care.

The day after, I was had such a severe brain-fog that I forgot to call and ask which line of the schedule was my real one. I did not feel fit to drive, and just assumed I had the day off, because of the work-pattern.

If he still liked me, he could have just chalked the mishap up to a "sick day", or a minor write-up, but no! He texted me that my offense was a "no-call, no-show", and that it was a "final write up". I HAVE NO PREVIOUS WRITE-UPS FOR ANYTHING SINCE I WAS HIRED TO WORK FOR PIZZA HUT SIX MONTHS AGO! I texted him back that another employee had told me a final write-up was not actually firing, but that they said it came with a probationary period. When I asked him how long the probationary period was, he texted me back, "We'll talk tomorrow."

In other words, he is not interested in giving me a future chance at employment ...because I don't like his music. (I am experienced enough with arbitrary bosses to know what non-disclosure of details means - I always get fired; then, the bad boss later gets into trouble with the corporate office, because I tell them what happened "behind the scenes" when I ask for my job back. I have gotten three conniving managers fired, two were moved, and one was demoted - all just by telling the truth!)

If Warren's store has more employee turnaround than others, the problem is Warren. This fool will try to fire me after 5:30 tomorrow, August 10. If you would like me to keep my job, or just simply disagree with Mr. Smith's conduct, feel free to call him before 5:30 p.m.

Thank you for your consideration.

my name is daivid l. Johnson the reason of this complaint is that I ordered a pizza from pizza hut in which the young lady that spoke with denied me service and I never had a problem before with pizza hut bringing me what I ordered and on numerous occasions and now all of a sudden its a problem now to bringing a a pizza to my address 4611 county road 708 enterprise Alabama I never had a problem then and now its a problem now and I must let you all know now that this is not the first time I had a problem with pizza hut on that particular time in question one of those employees wanted to charge me $20 dollars for 2 cinnamon sticks and I asked to speak with a manager or a supervisor and she had told me that it was not any body there but her in which she was pretending that she was the supervisor and it was her and like I said this is not the first time that this has happened to me and I felt that young lady was playing on my intelligence I felt that discriminated against and the only thing that I wanted was service and I must say that I deserved to be treated that way by no body and then she tried to justify it and this is the reason for this complaint those people that work for pizza hut are making you all look bad.

i called on an order at 7:20 pm be delivered to my mother who is 83 old. she saw the add on tv about the cheese bites pizza and wanted one i was told it would be 45 to 65 min. i called her at 845 to see how she liked her pizza. she than told me it had not come. i called the store at 2035 hackberry san antonio texas . i said the pizza had not been delivered yet, i got the manager who would see why not ..at that time 8;55 my mother said they just delivered it . asked her if it was hot . she said no cold hard and the cheese was hard. so the manager said he would make her another . but at 9;00 she is already in bed. he than said he would give her credit for another order.. well, with bad service and bad product , she will not order from them again, he said the only way to get money back is to return the pizza. i called my mom and said to hold on to the pizza and i would take it back.. she had already tryed to eat it , and it was not eatable so she thew it away, all i ask it to get the price of the $16.77 back to her thank you

On June 2, 2018, I used my hut rewards points to order:
Create Your Own
- Medium Original Pan® Pizza (Beef, Jalapenos, Meatballs, BBQ Sauce)
- Hershey's S'Mores Cookie
- Triple Chocolate Brownie
Upon delivery of my order, I noticed that the pizza had no sauce whatsoever, the S'Mores cookie had toppings only on half of the cookie and the brownie was not cooked all the way through. I got in my car, drove to the store-after my items had originally been delivered and returned the entire order due to the unacceptable state of it. I spoke with Jennifer, the manager at the 5750 Hwy 98 N, Lakeland, FL 33809 when I got to the store who tried to argue with me that there was sauce on the pizza. I asked for a refund and she said she would process the refund and I would have my money back within 3-5 business days. Well, here it is Aug 2, 2018 and not only have I called the store numerous time to get this matter resolved, but I also spoke with a Regional Manager who was filling in for Jennifer who promised to correct the discrepancy, but I still have not gotten my refund. It is going on 60 days and not only did I spend my hut reward points, gas money and my time, but I received no product and no refund. Please correct this deficiency.

Thank you,
Valerie Johnson

I got a thin crust medium pizza tonight and the crust was very much over baked, it was hard and no flavor, will not order one of them again, salad was very good

On 7/26/18 i made an online order for a sleep over my child was having. After an hour i called and no answer. I contiued to call up until past closing and never got an answer and my pizza never arrived. Im a loyal customer but im starting to rethink ordering from pizza hut ever again due to this locations notorious reputation of messing up or not even delievering the orders. Lamesa location seriously needs help supervising and training to do things correctly .

I have post comment on zomato regarding bad and tasteless quality of Pizza Hut and instead of solving customer complaint one of Pizza Hut employee or manager of same store to whose feedback is provided misbehaved with me by comments that “puri sabji khane wale ko kya pata Pizza ka taste”.So that’s telling about the behaviour of Pizza Hut with customers where as in comparison to Pizza Hut in dominos we have option to direct put our feedback in dominos customer care or web portal and they took action immediately but Pizza Hut employees instead of solving customer problems misbehaving on zomato for their feedback

I placed an online order. The order was a cheese pizza with pineapples. My 2 daughters age 2 and 7 said mommy this pizza hot. There were jalapeños on 3-4 slices. I called the pizza hut to let them know of the mistake and that this was dinner for my kids. I spoke to a Len. She pretty much laughed at me because of the reason of my complaint. I asked to speak to a manager and she said she was the manager. She sarcastically said to me sorry ma’am we’ll try to be more careful next time. I didn’t ask for any freebies. I stated to her I just wanted her to be aware and the response and customer service gave in return was awful. What I got from her was she didn’t care and did I really call to complain about that. Yes I did because my kids had to eat that and I paid to have my pizza made a certain way. She handled the situation poorly.

Ordered a pizza carry out when I got there they said I did not have an order. I have also had trouble ordering online from them the DeQueen AR Pizza Hut Will never do business with Pizza Hut again

On July 21, 2018, I visited the Pizza Hut at 240 McLaws Circle Suite 141. Williamsburg, VA. 23185. As I walked in the store there was a sign that said 2 2-toppings $5.99 each. There was a sign out in front of store as well as one in the window. See attached pics. I went in and acquired about the special, and the rude lady behind the counter said they no longer doing that promotion. It just ended. Really. I asked for the next special and she said 2 topping large pizza for 19.99. MMM I think this is false advertisement. This has happen before and took my business else where. The lady did not try to accommodate or correct the situation. Very sad. As I got my phone to take a picture of both signs, there was a driver on the side walk smoking on the sidewalk and asked them about the special, and told me what they said inside. He said the manager was from another store?? After I got back into my car I saw the guy pull the sign form out side and it the window.

I really like Pizza Hut and spend a lot of money here but will not any more. In fact I will not support Pizza Hut at all. I have posted on Trip advisor with pics included about the false advertising Pizza Hut does at this store. While reading the reviews, the other reviews were not so good at all. Not so sure if Pizza Hut is too concern about their service to customers. You know social media is a good thing these days. I will tell my friends and family about my bad experience as well. In today's competitive world of Pizza, I don't think you should look the other way.

I hope you don't just delete my email. But I hope you look into this and do something about it and not give my lip service.

Just thought you like to know.

Former pizza hut patron,

Robert Friedl

Worst experience ever from this pizza hut!!! We placed 2 seperate orders in a locaton on George dieter rd in el paso tx. Stay away from this location when you call you get someone in a call center named Joseph who supposedly is the only person you can talk to in the entire call center. He doesn't provide any form empathy towards our delivery taking well over an hour ➕ the pizza was partially burnt and crunchy. Nick from the store couldn't help much besides a small credit that could only be applied to one of the 2 orders. Really upset about this solution and the extreme persistence it took to get some kind of accommodation and the quality of product this location provides. It was a pretty simple solution once they finally got the local store on the line. I was left wondering why I had to waste three hours to get any little solution. Very disappointing Pizza hut I am a frequent customer have never been treated as though my business means nothing to you company in total both order were worth over 50 dollars. I won't be visiting this location or very possibly any location soon.