Rooms To Go Complaints Continued... (Page 2)

I have been a customer of rooms to go for several years and this by far is the worst experience I have had with them you are correct the customer service has been nasty and I have event been hung up on and have been told by their rep that he did not care. This is the 4th time I send my dining room set and the one that they sent to me the 3rd time was incomplete and looked worse then the one I have at home now. They made me take pictures of the furniture and now the manager tells me that the only thing they can do is send a Tech.

This is unacceptable to me. I asked for some one in the corporate office and he said that this was corporate and that they were going to tell me the same thing. I asked for his manager but he said that he could not give me their name because he had several. He said that they were in the meeting and kept throwing the terms and conditions to me. I don't want to here about your terms and conditions I want the problem fixed. Rooms to go has the worst customer service ever. I want someone in the main Corporate office to contact me.

I purchased a leather sofa and loveseat, when the delivery arrived I noticed that the sofa had a cut on the side and a both pieces the leather was scrapped on both sides and chipped on bottom corner. I told the delivery men that I was refusing the delivery and the man insisted me to keep the furniture and he assured me that will be exchanged. I told him that I already had this problem before and what they usually do is send a technician to repair it. I kind of had to force him to put the furniture back in his truck.

I called Customer Service to report the delivery, I was questioned that if the damages were done by me. Finally they set up a re-delivery for two and a half weeks. Replacement delivery showed up with the same damages and worse, refused it again. Once again gone through the same issues. I called the salesman and I'm still waiting for him to call me back. Replacement order 3rd time, two weeks after, delivery was confirmed for the morning time. I received a call that morning that the truck broke down and the time was changed to noon, within 15 minutes someone else called saying that the truck was loaded backwards and my delivery was expected between 3:00PM and 7:00PM.

Finally delivery truck showed up, these guys hired to deliver furniture I don't think the have a minimal clue handling furniture. I physically watched them how they were dragging the furniture on the pavement, when the brought in the sofa I was surprise to find the same damages. Delivery was refused, I called Customer Service and kept me on hold for the longest, finally this lady came back to let me know that the furniture will not be available until mid December 2 1/2 months? I asked to speak with her supervisor, this guy had zero customer service skills, pretty much told me take or leave it or go to the store and select something else and I would be responsible if the cost was higher which I understand I do not expect to get anything for free but at least I believe I should've been given the courtesy of a price match.

I called the store and was given the same. Very disappointed with Rooms To Go, there is no customer service at all. I had purchased furniture from Hudson's Furniture and here was a delay and I was given an upgraded furniture to rectify their mistake. I will not buy from Rooms To Go ever again!

We bought a couch set from Rooms to Go on 01/04/15. The set included 2 armed power recliners (left and right), a console, a curved corner wedge, an armless recliner, and an armless chair. The sku for the entire set is 1038699P. We bought this set basically due to my wife's health conditions. It offered very firm back support and was comfortable. We also bought the extended warranty. Since then, we have had the armless chair and armless recliner replaced twice thru the extended warranty program. (sku 13586992 and 13386998 respectively).

We have had the LAF armed power recliner replaced once (sku 13186994) and the curved corner wedge repaired. Throughout this process we have had many technicians come to the house to inspect this furniture. Most of them told us this was normal wear and tear, that everything begins to sag eventually. According to Rooms to Go website a couch should last between 7 - 12 years. Parts of this couch are so uncomfortable to sit in you need a pillow either behind your back or under your legs. At this time the extended warranty people say they can do nothing as the warranty technicians report there is nothing wrong except normal wear and tear. The store/customer service from Rooms to Go say call the warranty people.

I would like set fixed or replaced as we rarely use it because it is so uncomfortable.

Defective leather sectional. No return call backs. Want to keep $190 I paid for a 3 year warranty if I accept 10 percent as is discount.

I purchased a bed for my son from Rooms to go on Newberry St. in Gainesville Fl. On my delivery day I recieved a Head Board and mattress. The driver said the sales man didn't do their job and the sales man says the delivery people didn't do there job. I called and spoke with the manager and first she couldn't find my , reason being was because they used the wrong phone number. I was told by the manager they couldn't redeliver till the 13th I said that was unacceptable.

I call the Rooms to go corporate contact and they said they would work on it and get back to me no one did. I called the sales person who the manager advised me would call me when they came in. I finally called the store at 115 pm and my sales person says this is the first I'm hearing about this. I called the corporate and they said sorry that I have to waste my day Saturday and be close buy because it's an open 8 hour delivery time frame, but all they could was refund the delivery fee. I am so furious with the service and concern with the customer experience.

We purchased a couch (leather) for $2003.37 in 1/19/12. Within the last couple of months we notice extensive peeling, we conditioned the couch as directed by rooms to go. We are very disappointed that this is the life span of this expensive couch.

I ordered a bunk bed. It arrived with a missing piece (the desk). I decided to give rooms-to-go a 2nd chance and said well just deliver the desk. They couldn't get the desk to me for almost two weeks. You would think that they would correct THEIR mistake faster than that. I had my granddaughter sleeping on the couch. So I sent it back. Rooms to go took $214.76 out of my Visa credit card (for delivery and taxes). I only received a refund for $70.87! Where is the remainder of my refund ($143.89)? I expect a refund from the Rooms To Go corporate office ASAP. I will never shop at rooms-to-go again!

We purchased a bunk bed online from Rooms-to-Go. The product is beautiful. But it was broken and it took 19 days and 8 conversations to get it fixed. Their customer support is the worst in the industry. The delivery guys who assembled the bed pointed out that the trundle had a broken wheel and therefore couldn’t be pulled out without dragging on the carpet and potentially causing damage.

1) They noted this problem in their handheld and told me that I could call customer support to get the problem fixed.

2) We were unable to get customer support to schedule a repair/replacement when we called during the weekend. Their system doesn’t allow them to do this.

3) In initial conversations, we were told it was going to take longer to correct the broken item than to deliver the original product.

4) When a delivery technician finally arrived, we learned that he had not received accurate information on the problem and he did not have the correct part to fix the trundle. Again, their system didn’t share information between delivery, customer support, and repair departments.

5) Throughout, the customer service reps assumed a combative and dismissive tone once it was clear that I was not happy with the level of service we had received.

• One representative implied the reason for the delay was not really Room-to-Go’s fault…..it was mine since both my wife and I work and have limited availability on the weekdays.

• Another refused to escalate my concern to a supervisor.

• When another rep told us that a repair visit was cancelled, I objected and was told he would investigate a solution and call back….He never did.

• During our move to a new house we have interacted with probably a dozen customer service professionals, from Comcast and the gas company to electronics vendors and contractors. Rooms-to-Go stood out as the worst.

Overall Rooms to Go found it inconvenient to provide my family with either quality service or a non-defective product. This was a significant purchase and we don’t believe we were too unreasonable in expecting it to work or in expecting to get help once we learned that it did not. We’ll purchase the other furniture we’ll be acquiring for our new home from their competitors.

My husband and I have excellant credit just so u know EXCELLENT! We are people who actually pay our debts, and always have. We bought a dining room table, end table and a couple of other things. U can’t look it up cause we have different last names. Rooms to Go furniture sucks it is probably the worse crap I’ve ever purchased in my whole 56yrs. We will never shop at the Rooms to Go store ever again EVER. The fabric on the chairs split after one year. Called about it and was told there was nothing they could do. That is a shafty way to conduct business.

Due to your poor customer service you all have lost a great customer. We have told everyone we know to NEVER shop at rooms to go they sell junk. We are both retired and have no children, no reason for fabric to split, simply was sold junk. U suck Rooms to Go, just so u know!

we bought a mattress at rooms to go they financed it through ge money bank. I made every pmt on time but in march I must have mistakenly, had mouse on pay off, instead of pmt amount ge money bank called, so I thought possibly I had missed paying them, so called them,back. some thing I seldom do when they can not use their name. there are a lot of unavailables, when they do that they look crooked, as they are, but I told the man that answered I wanted to straighten it out after he told me what happened, they had sent to bank for pay off amount $1,100 from ge money bank.

they know we are retired on social security and barely live so dang sho don’t have that kind of money, so instead of fixing the pmt to $30-or 35, max talked to supervisor said to pay the 11, and they would drop the late charges, we are 66 & 69 yr old, I/we make mistakes, but I told him where to go that we did not have that kind of money. sent GE money bank an email told them to come get mattress but we get 10-20 calls a day from the crooks marked unavailable on the caller id, so beware rooms to go & ge money bank they also finance for lowes, belks n more BEWARE!

5 days ago I purchased a bed from Roomstore. They wanted to charge me $59 for delivery. I advised that I would pick it up at their warehouse to avoid that cost. The warehouse is 30 miles from my home. I picked up the bed and brought it home and began to put it together. The headboard was missing a built in sleeve where the bolts screw in. I called the roomstore warehouse and they said they would replace the headboard — I said fine you can bring it here. They refused. I called the store and after being put off for 3 days the manager finally called me.

I asked about delivery of my headboard and she said that they sold the bed at cost and could not afford to deliver a replacement headboard and that I would have to go back to the roomstore warehouse. I said that the furniture was defective and that I should not have to spend my gas to get a replacement. She said that she would send the replacement for half price. I advised that I did not feel that they should charge anything. I hung up and went to a hardware store and purchased materials and temporarily fixed the headboard. I spent about $10 for repairs.

I will never buy another thing from roomstore. I will also pass this along to all my friends and relatives. I am building a new house and wanted to furnish it with some new furniture. I wont be buying it from roomstore now.

Customer service is worse. My advice: DO NOT PURCHASE fabric protection plan or any other warranty other than what comes with your roomstore furniture. We bought a sleeper sofa in 2007. The first time we tried to use our warranty 5 year protection plan for a stain on the sofa this week (1/17/2011), we are told that they will not send out a roomstore technician to even come look at the stain to see if it is something that they can remove.

In the roomstore warranty book, it says to call within 48 hours, but you call and leave a message with a random front desk person. Then you’re told that the claim will go to warranty and they have 72 hours to return your call. Finally they return your call just to tell you that because you don’t know the exact day or time of the spill or exactly what the spill is, they are denying the claim…even after we told them that we don’t care if it comes out – just please send someone to at least take a look. When we asked the purpose of the warranty, we are told to go read the roomstore warranty book in full detail in a patronizing voice.

So last advice: if you do stupidly buy the roomstore warranty – make sure you make up a time/date and chemical makeup of whatever the spill or stain is prior to making your claim. Even then, it’s sure to be denied by some other minor detail you overlooked in the manual.