Sam's Club Complaints Continued... (Page 7)

This needs to go to corporate. Sam's Club hire's managers who don't know anything about the store or the area in which it is in. They put managers in who don't know how to listen to their employees. Instead of listening and trying to figure out how to make things work out, employees are written up and then fired. The manager doesn't want to admit that the employee may be right and have a good reason for the things that they do. The manager doesn't want to admit that he/she is inferior by being new to the area The manager who thinks they know better than anyone who has worked and lived in the area for years and won't listen to their employees is not a good one. People who have worked for the company for years, are dedicated and do everything in their heart for the customers who shop at Sam's get the shaft.

Employees are told what a great job they are doing, how wonderful they are, They are trained to do manager and assistant manager jobs, know the store inside out even tho they don't get the same pay level but do it any way because they are dedicated. They go out of their way to keep customers coming in, rain, snow, storms and all. Drive all over the area keeping customers happy and wanting to do their business with Sam's Club. They cover for their manager and train them because they are new. Then all of a sudden they are a threat and the next thing you know everything they do is on the line and then they are fired. I have known several people who this has happened to. I have walked in the Sam's Club in my area and felt at home, loved to shop there. I have seen employees in there that do a great job, you know they care about the customers.

Every time you get to know them you find out they have been fired for some reason or other. Cashiers come and go, understandable. The main employees who work 40 hrs a week who I see work very hard at least when I am there come and go also. Why is this? Familiar faces is good, people you know you can count on if you have a problem, will answer your questions and you know they are truly trying to help you with anything no matter how outrageous it might be is very welcoming when you come into the store. I don't want to go back to Sam's to do my shopping anymore.

Not a great loos to the company I am only one person. It is a great loss to the company when the customers who find out the employee was no longer working for Sam's Club I wonder how many will continue business with Sam's. I am done going on and on. Firing employees because a manager feels threatened with her job I don't feel is the right solution.

I received an email for free Garcinia Cambogia, from Sam's Club. My wife takes this product for weight control, so I opened the email. I was informed that I would only have to pay shipping cost of about $5.00. After accepting this offer, I was asked if I wanted any other products from this company. I thought I clicked, no thank you, but the way the email was written, I was tricked into ordering another product. When I discovered this, I tried to cancel the order and could not find anyway to accomplish it.

I received my Sam's Club bill today with two charges of $84.71 and $79.31. I called and found out that these bills were for the continuation to ship me these two products for ever if I did not cancel. I was told that I was sent an email telling me that since I had not canceled this order within 15 days, I was stuck with this deal. I firmly believe that I was tricked and I'm disgusted with Sam's Club for allowing a unscrupulous company like Nature Review to use your name.

Our church has business account with Sam's Club. I am having difficulty understanding the store policy that will not accept a check if it is not presented the same day it is presented. We have times when we are planning to purchase an item(s) from the club. Usually, a volunteer stops in to pick up the check, which is for the exact amount of the item being purchased. We usually run checks on a specific day and the volunteer(s) will stop in usually within 2 - three days to get the check and complete the purchase. However, we find that your stores will not accept the check because it is not dated the same date as the purchase. Now keep in mind, I am not speaking of a post-dated check, a check dated AFTER the date of purchase. This is the only store I have encountered this problem. I do not have this problem with Wal-Mart, Costco, Big Lots, etc.

The Sam's Club is conveniently located for us, but the policy makes it difficult for us to shop for large ticket items when we have to write checks one-off, and only have a limited staff. This forces us to shop outside of your community for large ticket items, and only shop at the club for small items that staff/volunteers can pay out of pocket, and than be reimbursed.

My wife and I looked at a mattress four employees walked past us did not notice we were there so we spent 1800.00 with another company. Don't think we will be in that sams again

Today, 18 April 2015, at approximately 8:10 pm (edt), I went to checkout, and while I was in the line, the only one left in the line, a young female employee closed her register. One of her friends, another employee, came, knowing she was wrong to do so, and told me I just had to go to another counter. That same second person, when I asked to see the manager went to talk to her first. The Manager with a name tag COACH ALEX, was in a word unprofessional, and most unhelpful. What should have happened was for the second employee to stand behind me, so no further customers would have been able to enter the line, if they wanted to close it. I am not pleased!

This is the second time in two months that I went to Sam's Club on North Bend Rd, Cincinnati, Ohio and the restrooms were disgusting. The first visit, I informed the manager that the toilets were backed up. Some were not flushing, over load on the toilet paper..Floor was dirty. The manager seemed happy that I brought this too his attention. The visit today was not any better if not worse..Handicap toilet stuffed with toilet paper, another toilet, someone had explosive diarrhea and the automated flush of course was not working..Just thinking that woman were in that restroom then walking out in the store area and sampling food was enough too make me sick...The sad part about the restrooms it was about noon when I arrived. I can only imagine what it looks like now four hours later. No signs on bathroom door that says when cleaning was done. I hope this matter is taken care of.

My wife purchased glassed from oprical dept at Sams club Round Rock submitted receipt and info to Humana Insurance in 4-2013 claim declined because incorrect info from sams optical new info sent. no reimbursement from Humana the refund sent to sams optical in sept 2014, Sams did not cash check until Dec 2014, and so far they have not refunded our original 231.00 to us or to Humana we have tried to get refund to no avail todays date is March 25 and the optical manager has had time solve this matter but he has not. He continues to state he has to contact corperate. He called and told LaVerne he could not get to Humana and he had been on hold for over 1 hour. I do not know why he was trying to call Humana when he said he needed to call corperate. this has drug on since 4-2013 with no help from sams employees. Ifeel that sams should have refunded our money over a year ago. their service is very poor and I would not recommend sams optical because of the poor customer service.

We shop in Albany, Georgia at Sam's Club and Wal-mart. My husband is disabled and one of his pleasures in life is to go to these stores and shop in an electric cart. At Sam's Club and Wal-mart it is almost impossible to find a cart that is charged or not being used by someone else. The carts are few for the number of customers in the store. The regular wheelchairs are broken so I can't even push my husband around. The last time we were in Sam's, I pushed him in a wheelchair that only had one foot rest and no basket. He held our purchases in his lap which meant we could not buy very much.

It is ridiculous for a giant company such as yours to have such shoddy electric carts in the first place and to have so few. It seems there are more and more disabled customers who try to shop at Sam's and Wal-mart. You should be caring enough to provide for these people. Even our small town Piggly Wiggly has nice big electric carts and they are always charged up. So it seems that we will be shopping there instead of your stores. The employees in Albany are not even sympathetic to our plight.

On 1 May, 2013 about 4:05 p.m. In the Sam's Club at Rosedale Maryland I and two other customers, one in which was disable with their care provider. Was waiting about twenty five minutes for service no one show up , the care provider ask the optical doctor where was the employee for the optical service the eye doctor stated they were out to lunch and will not be back until 5:00p.m. So I decided to go find a manager, none was around, so I ask an employee name Allen he said he was the supervisor and he think everyone was in a meeting, but will send someone over to the optical department, I waited about 15 minutes, no one came to the optical department at all. I am very disappointed in Sam's Club especially when I just purchase twenty five dollars on Sam's Club discount card.