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Write for Us Sears Complaints Continued... (Page 9)
411+ reviews added so far. Upset? Call Sears corporate: 847-286-2500
My complaint is “condensation in between the glass on the top oven door” on the brand new Kenmore Elite Electric Built-in Double Oven that is 7 months old. I noticed the condensation on the top oven door around November 2010. The oven was purchased on 04/26/10. This is enough condensation that the water will drip down creating water streaks in between the glass and viewing cooking is hindered. I ended up having to ask the technician to leave my home and was very upset. I then went to the store I purchased the oven and talked with the manager, who also could not believe that Sears would not stand behind this product either. This is a defect in this oven door and Sears should fix it, replace it and resolve with no questions asked.
I waited 3 weeks, put in at least 8 phone calls, spoke to a dozen different “associates” – and was hung up on, cut off, ignored, argued with and lied to. Not one person I spoke to at Sears ever attempted to find a solution to the problem, they only wanted was to get rid of me by passing me on to the next incompetent associate. I’ve never been a fan of Sears – their customer service is legendary (a legendary JOKE, that is!) but this incident has sealed the deal. I will NEVER buy so much as a pencil from Sears again, and I will be sharing this experience with all my friends, colleagues, family and the world via Facebook. I propose a new motto for Sears…”It’s really not our problem.”
I purchased a dishwasher and hot water heater to be installed- I payed top dollar at Sears. They contract all installs- the hot water installer called and said that Sears had left out a part and it would cost an additional 179.00 dollars-he said it happens all the time- I canceled the order w/ Sears The dishwasher installer- WHY would they separate the orders??? I was told the only way I could have my account credited was to go back to the store. Are you kidding me sears? I will not go back, and I will NEVER buy another thing from Sears.
I have a LG Kenmore Refrigerator and it has had nothing but problems! I have to keep the setting for the refrigerator and freezer far below the normal specified temperature. My freezer does nothing but leak water everywhere and build a couple of inches of ice on the bottom making it hard to close the freezer door! Not only do I have problem with the sears appliance refrigerator but as well as their LG Kenmore washer and dryer! Sears products suck and I will not purchase another appliance from them again, nor any LG made products!
Purchased a refrigerator from Sears Great Indoors. Supposed to get a cash refund of delivery charges by sending in form which had to be sent within 30 days. I mailed the form in then called Sears to see why my rebate had not arrived. I was told to re-mail it. Never received a response. Called again and was told it wasn’t received in time and I would not be reimbursed. I completed my state rebate form same day and received it promptly with no problems. Why does Sears not want to do the right thing?
I purchased a sears dish washer brand new at the sears store, then had the wonderful privilege to order parts over $300 dollars. It was not used that much just the two of us in the household. I think a dish washer should last more than two years, and I definitely think that the warranty should cover things like this, sad to me how the quality of products in America continues to spiral downward as more emphasis is placed on profits and bottom lines than providing a quality product. Don’t buy a dish washer, Kenmore or otherwise from the sears store, trust me on this.
Very poor service on warranty repair at Sears. After this and another bad experience with a different Sears appliance (refrigerator), we will not be buying any more appliances or extended warranties from Sears. Bought a vacuum cleaner from Sears store 3 years ago. Also bought 5-year extended warranty at same time. At that time, there was a local Sears service center. Last month, on October 12, we took this vacuum to local service center, which had closed, permanently. Support your local independent appliance dealers and repair shops, where they still exist. We’re both over 60 and can tell you from experience, we’ve had much better service from our small locals than from Sears. Sears doesn’t care about you or me, as long as we keep buying from them.
We bought a fridge from Sears last week, on sale for a great price. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn’t necessary because we had driven a pickup truck specifically for the purpose of handling that ourselves. When she explained that we would be issued a gift card rebate for the full amount of delivery and haul off, in effect making it free. So we agreed to it and got the delivery. Well it’s now almost two months later and still no rebate check. We have asked and asked many times but still nothing from Sears customer service. Finally we were told that our purchase didn’t qualify because the amount we spent was too low, so we would not be issued the promised rebate of almost $80 in delivery/haul off charges.
I scheduled a Preventative Maintenance on my Kenmore Refrigerator one week early. My husband stayed home from work to meet the service technician. No one showed up, so at 6:30 pm we called to find out that “we were overbooked today so you will have to reschedule.” They did not call us, we had to call them. Then they had the audacity to tell me I had to wait another week to schedule another service day. I told them that I could go online and schedule next day service. I always felt Sears had quality appliances and good service. NO MORE!
Probably never get read, but, I can’t believe the optical dept at Sears continues to exist.
Bought glasses 14 months ago and unlike any optical house only give a 1 year guarantee unless I purchased an extended guarantee. I was not informed of this at the time. Not only that but the frame broke, the scratches appeared, and the glare coating came off. This for $369.00 glasses. I’m told by the Sears optical dept this is my carelessness and no warranty would apply regardless.
Glad I canceled my Sears card because I will never shop there again. What a scam!
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