State Farm Complaints Continued... (Page 2)

I was in an accident over 3 months ago I been trying to get my vehicle fix the person hit me from behind is also a state farm customer OK I went had my estimated state farm refuse to pay for my vehicle to get fix my vehicle been in the body shop for 2 week waiting for a adjuster to come out an inspect the car . state farm gave me 1500 it is not enough to fix my vehicle my frame is bend bad .today makes two weeks adjuster having came yet.

The 2 times we have needed help from them *after paying insurances for over 45 years, they ripped us off completely...we may as well have self-insured as we would have come out ahead. They are a joke.

Good afternoon, I am the son of Raymond Raffaelli. He has just been notified from his agent that his home owners insurance is being canceled at the end of February. This all stems from him filing a claim due to the fact that the retirement home he was staying in burned to the ground in the Santa Rosa fires. Him and my mom have been with this agent and company ever since I was a child. (I am now 56) I think that they changed for a year or two when they were persuaded by AARP. He lost everything in this fire including all of his worldly possessions as well as anything that was my moms who past away in 2017. It has been hard enough to loss my mom as well as his new place of residence. He has since moved up to the Roseville area to a new retirement community. He still owns a house in Santa Rosa that he is renting out. Now he gets the new at nearly 90 years old that he is losing his insurance on that home. Does this country not take care of there elderly anymore. I understand that this is business and the way the world is right now. This may also stem from the claims for the flooring due to the flooding of the washer a couple years ago. If you can enlighten me on this please let me know. Thank you

I have had a policy for my doctors office at 6626 (rental) & 6628 La Jolla Blvd in La Jolla, CA along with another property at 361 Kolmat street at the same location. I have owned this property for 40 years and have never made a claim. I retired from practice and in the process of converting the unit into a residence. I contacted the office of Terry Hudkins specifically Carola when my policy became due in November of 17. She stated to pay $500 and that she will adjust my policy from a doctors office to a residence. Today I got a check back from State Farm and they stated my policy was canceled. This is totally unacceptable treatment. I will never ever deal with Terry Hudkins office again and feel he should be reprimanded for his unprofessionalism and the way he represents your company.

Rudest most unprofessional experience ever but I guess that's the privilege of being the local state farm office owner's son. Have been sorting through painful death of my brother in August. Was having a very unpleasant conversation in which Craig Baxter (son of Baxter Griffith), was rude and I finally confronted his attitude, and he told me he was quite annoyed as he had already spoken with my sister a few times. I said sorry we are disorganized but death is messy and I wasn't being high maintenance. Turns out my brother's insurance expired the day before I called (which was our fault, not blaming State Farm for that...we are catching up..and even though he spoke to my sister, we have a ton of stuff to do with this estate and I am paying the bills). I told him I was disappointed in his tone, which at best was cavalier and lacking any empathy or any real interest in helping. I was going to pay for my deceased brother's insurance over phone but wanted to ensure it was valid and he said we needed to add a vacancy clause, since my brother's condo was unoccupied. That all made sense, but talking to him was like sorting out a high-level puzzle as he was clearly annoyed to be talking to me and it was clear he didn't want to help. Of course, he told me we were one day too late to pay, which may be true and totally our fault, but who would trust he did anything to help after his incredibly nasty behavior to me. Sorry Craig Baxter that my brother's painful death cause you to repeat yourself over several conversations. Good luck to anyone who relies on this office. I would never trust them. Considering calling the corporate office and pursuing this more. Very upsetting experience that goes beyond the insurance discussion.

Call the office to down grade my policy , told me she would call me back... and explain .. call back with same policy and was not trying to take anything off. This happen 2 times. I cannot see my policy online... raise my policy by 10$ ... did not
give me any information in the mail on this ... poor service ... no stars from me !!!

I had my 2008 BMW 3 serviced at certified BMW service location and found they had stolen significant parts from my vehicle that devalued the car. I have tried to get a State Farm representative to assist me with the claim, but I have been given every excuse under the sun as to why they won't send an adjuster out to even look at the car. First they said it wasn't covered under my policy, then they said I needed to send before and after pictures which I produced. They then said they couldn't tell if the pictures displayed any evidence. They then told me that based on pictures they couldn't see any difference. This would all be solved if they simply sent an adjuster out to look at the car. They have obviously decided they will not pay the claim and are blowing me off. I have been paying State Farm premiums for over 30 years and this is the treatment I am receiving. I have even sent them the car fax to show what is supposed to be on the car and now is removed. What more should I have to do?

I have gone to the State farm office on Meadow St. in Ithaca N.Y, to pay my car insurance every month, but now for the last two months there never opened except every once in awhile with no office hours on the door any more. We tried going to another State Farm further from me, but I was informed they couldn't take my payment and that I could only go to the office where I received my car insurance to make my payment. Never ever have I heard anything like this before! What is going on with the State Farm office on Meadow St. because everyone is talking about it and know one has an answer. It is so rude not letting anyone know and all my family and friends could not understand why I couldn't pay my bill at a different State Farm where they were opened. What is going on!

I have 3 cars covered by State Farm one was a 2005 Honda Accord I sold it and purchase another car 2013 Honda Accord called to get coverage on the car Ohio law requires you must have insurance before you drive a car off the lot. I had the the car for 2 years paid insurance for 2 years until I needed roadside assistance and found out the 2013 Accord was not insured I was left out neglected denied reimbursement for a tow and no financial discount rate provided or offered like good neighbor you guys weren't there. I paid insurance on a car I didn't own and I'm thankful I didn't have an accident I know for certain that I would have been ignored. Just looking for this Company to Care like they advertise I'm very disappointed with how this situation was handled!!!!

Approximately 2-weeks ago, 3/20/17, my wife and I were mailed a letter, indicating that my insurance rates on my 2016 Nissan Frontier were going to be increased. No reason was given for this rate increase. I have a perfect driving record with this vehicle ,not even a traffic ticket. When my wife e-mailed StateFarm agent, Kirk Goodnight's office,the reason given for the rate increase was that I was over the low mileage discount. This was an out and out lie. When she asked them how they knew the mileage on the truck, they claimed that a third party had told them the mileage,another lie. I am still way below the 7,500 miles per year to qualify for this discount. When Kirk's office was notified of this they finally said,okay we will not raise your rates on this vehicle at this time. What kind of insurance agent would have these kind of business ethics. I am currently shopping around for a different automobile insurance company, with an honest way of treating their insured clients.

I pay my auto insurance in person with cash. I'm not interested in any other method. State farm insurance office in Tillamook, Oregon is often closed during business hours. So far, I have made several attempts to make a payment on 11/17/16 and 11/18/16 both attempts were met with locked doors and lights out. First attempt sign on door saying "closed for weekly meeting" will reopen at 3pm the time was 3:06p.m. Second attempt sign on door saying "closed for lunch" will reopen at 2:30 p.m. time is 1:25p.m. I don't know how long there lunches are or there so called weekly meetings but I've had enough of this nonsense and am switching providers. Says on the ver same door "open 9-5 Monday thru Friday"i. And that is what it should be. Goodbye state farm.

On 10/12/2016, your insured crashed into my privacy fence. I called the Claims center as informed and provided extensive information to a representative, Meckus. After which, I was sent a claim assign via my email address and assigned a Claim associate, Jody Maze. I then called requesting to speak with Jody Maze; however, Lori Albright answered and stated that she could help me. It wasn't until this time that I learned that I needed to provide an estimate of damages to my fence and pictures if I posed them. Additionally, I asked Lori to send via email what was requested of me (see below).

Per our conversation if you would choose a place to repair your fence and submit an invoice/bill to State Farm for review and payment. If you have photos of the damaged fence that would also be appreciated. If you would like to send to my email directly you can also do that. Please call State Farm Insurance Companies with any questions.

The contact number was 844-292-8615, extension 331, with a mailing address of PO Box 106171 Atlanta, GA 30348. I was given the email address: Statefarmclaims@statefarm.com. I then had an estimate performed by Long Fence and submitted via email back to Lori along with multiple pictures of the truck and damage to my fence, this occurred on 10/23/2016. In this email, I requested that Lori please provide an update. I have heard nothing to date. Since this was through no fault of my own, I feel I have provided the necessary information needed and would like the courtesy of a response and my fence being repaired by State Farm.

The claim I put in was not investigated very well. The driver under state farm was speeding the day he hit my dog. I feel it was my fault as well as his and that's why I only ask for half the vet bill. I called the state farm office who represents the driver and I was not very happy with the investigation. The person I talked to said she didn't even ask him if he was speeding.

I am a public adjuster in Texas and it has come to my attention that State Farm is paying overhead and profit on some claims and others that are exactly the same. A formal complaint has been filed with the Texas Governors office and a complaint with the TDI. Either this gets fixed or all claims I deal with will be turned over to Attorneys and filed upon or they will all go to appraisal.

I originally cancelled my policies because my premiums would never stay the same, they would jump 20-30 dollars at a time. I finally got tired of them saying they couldn't do anything and cancelled my policies. Well after I had cancelled the policies they still drafted my account for $197 and I only got refunded $77.

My agent is Curt Smith of the State Farm office in Bloomfield, CT. I have been with State Farm for about 10 years. I currently insure five cars and two houses with State Farm. I am writing to express my dissatisfaction with treatment I received from Curt Smith. I have two issues: the first concerns an incident in his office on June 20, 2016 ( see emails below for specifics), and the second is Mr. Smith's failure to provide me with copies of my insurance policies. I requested these materials, in writing, on two separate occasions and Mr. Smith has yet to respond (see emails below for specifics). All my premiums are current and I feel I have a right to copies of policies that I pay for. I am requesting that you take whatever action necessary to get the requested information mailed to me promptly. I look forward to you timely response to these issues.

We had a meeting today at 1:30pm to discuss business. You agreed to the meeting at approximately 1:10pm today during a phone conversation with me. I arrived at your office about 1:25pm and was told you were on the phone by the receptionist. I sat in the waiting area expecting to meet with you shortly. Soon after, one of your employees (Mr. Brown I believe) called me by name to tell me he would let you know I was waiting. I waited patiently until 1:45pm and then left. At no time did anyone say a word to me about the delay. Remember we had scheduled the appointment about a half hour earlier.

If I had stayed, I have to believe that you and your staff would have left me sitting in your waiting area for another 35 minutes before you would see me, thus, making you 50 minutes late for our scheduled meeting. No one in your office apologized for the delay nor did you apologize in either the phone message or text message you left on my phone. To me, your behavior is unprofessional, disrespectful, inconsiderate, and unconscionable. I have two houses and five cars insured with you and have been paying premiums for close to ten years. You disappointed me, I expected more from you.

I called you immediately after getting off the phone with a client who had there home broken into and was very upset. I often deal with customers during traumatic times and consider it my responsibility to assist any way I can. I followed up with a text an hour later because I had not heard back. I do not think it is professional to leave too much detail on a voicemail or text. Yes I apologize for not being available. I have never not been available for any of your questions and do not understand your response. If you would like to discuss in more detail, I will be available most of the day tomorrow.

Despite what you say, documenting communication between parties makes sense by providing a record for future reference. It's not unprofessional, it's good business practice. But that's beside the issue. It troubles me that you do not understand my response. I guess you think it OK to leave a client waiting in your office indefinitely for a scheduled appointment when you are unavailable. That is just rude. And I find your apology disingenuous. You knew I was there. You could have easily gotten a message to me that you had to deal with an unexpected crisis and that we would need to reschedule. That would have been the decent thing to do. I would have understood and we would not be in the situation we are now in. Having said that, I truly don't understand why you didn't just provide a sincere apology and accept responsibility for what may have just been an oversight. That would have ended it as well. Instead you offer a defensive email which shows a total disregard for the inconvenience you caused me. Moving forward, it would be difficult for me to deal with someone with your apparent attitude and mindset.

Anyway, please send me a copy of each of my policies (both houses and all the cars) with as much detail as possible. I want to know the exact coverage with all associated costs. Thanks in advance for your prompt response to this request. On June 22, 2016 I requested copies of my insurance policies sent to me. I have thus far not received anything from you. I am requesting that you send me a copy of each of my policies (both houses and all the cars) that specifies the coverage and associated costs as soon as possible. Thanks. This is the second request for these materials.

While at work I called agent Jim Parker's office. I asked for Linda; a person named Robin asked my name and then stated she was not there. I asked for LaSandra; and she again asked my name. At that time I was receiving a fire call and had to hang up. Today I called again and voice mail picked up and stated all lines were busy; leave name and number. I asked for Linda to return my call and left my name and number. Later my office phone rang and the woman said her name was Robin from State Farm. I asked for Linda and she said Linda was no longer there and hung up. I waited for a return call thinking a disconnection had happened. I was entering a fire report in the computer and when finished I decided to call the Customer Service for State Farm.

I called 800.782.8332 and talked to a woman explaining what happened and I also asked if Jim Parker was still working for State Farm as an agent and not sure who or what was happening at his office. She put me on hold twice for a specialist and I finally after 10 minutes asked her to take my name and number I too, was at work and could not hold any longer. Did not receive a call back from that person but a person from Jim Parker's office called and left a message. The specialist from Customer Service had called my agent's office and not returned my call. This is not customer service.

I just now received another call from Robin at State Farm stating she had a message on her desk that I thought she hung up on me. She stated she had phone problems and it cut off. I stated to her that when our office gets cut off or has phone problems - we either use another phone or call back that person when the phone is working. I'm sure this will continue on because I have not talked with AGENT Jim Parker in over a year.

I have been a customer for several years. I have a motorcycle policy with you and now an auto policy. My agent is Jaime Puentes. They were unable to do as expected for me. Due to inadequate processes. I was near cancellation and lapse in coverage. I called another agent and they were able to help in some degree. But due to the Puentes office and games they played with transferring my policy. The new agent could only do so much. This has been the most ridiculous situation with insurance I have ever had!! Hands down!! If you want any further information about this atrocity! Please feel free to contact me either by email or phone.

My claim # is 538L08299. My BMW was totaled in the Houston floods of 4/18/2016. Flood water was pulled into the air intake which "hydro-locked" the engine (I have been told this by 3 different BMW dealership service department managers). This apparently results in a ruined engine and the vehicle is totaled. I had the car towed to a nearby garage that works frequently with State Farm adjusters. Their is a State Farm approved mechanic there who can examine your vehicle, this helps speed up the process for the adjuster when they arrive to inspect the vehicle. The mechanic has informed me that the engine is in fact flooded out and I likely have a "blown head gasket".

As of today, 4/25/2016, no one from State Farm has arrived to inspect the vehicle. I was told to "wait in line like everyone else". I realize that this weather event resulted in a large number of claims, but I have been waiting a week for what I am told is a process that takes a few minutes. The adjuster arrives, files a "total loss estimate", and I can proceed with obtaining another vehicle. I was also informed by State Farm that many "field teams" have arrived in the area to expedite the claims process. Can someone please stop by the garage and inspect my vehicle? I am frustrated with waiting in line.

On Feb 24,2016 central Va suffered a tornado. I was one of the lucky ones but I did have some roof damage. I have been a costumer for almost 30 yrs and never had a homeowner claim. Its been almost 6 weeks later and I'm still waiting. I did have 1 adjuster come out and took look at the damage. When he was there he told me he thought I called just replace some of the shingles maybe a 100 or more? I told him I didn't want a mix match roof...he told me don't worry people don't look up.

The storm took my ridge cap off...he told me i didn't need one of those anyway. It was on my roof before...then why I'm I paying insurance on it. Then when they called my son was having surgery and didn't answer the phone, they close my claim. This has happened to me 3 times. It is very frustrating. I am still waiting. I would tell anyone don't get State Farm ins. I thought having a company like State Farm would be better even if you paid little more in your premium.

As you can see I was involved in an accident. My complaint is they paid Latacia Pruitt. I have tried to talk to someone in all the depart and they say they can't talk to me. Latacia did not file the claim. I've just started to look for an attorney because state farm has shut me out of my own claim and paid my daughter which have LIED AND TOOK the money. I was getting my paper work together and notice that all the texts from Darwin Franklin and the forms sent by Pam had been deleted out my computer. After contacting Google customer service they had me call an outside company that could retrieve all my email. When I called (888)551-2881 they said there was a virus planted in my gmail and it had to be state farm because it the only mail missing.

So for over 2 hrs today we were online and retrieved 6 of the deleted text from Darwin tomorrow they will finish and try to get the form Pam sent me. this is costing me $149 when they finish the only way I will not be charge if they can't find Pam's email. The point of the message is that who would have thought that Rigo and Darwin would go to so much trouble unless they did something wrong and, they work in your claim Department. When I signed on to the claim they are not there neither, so this shows something has been done wrong. it has only 4 forms no communication from Jan 20 to Feb 15, but they extended the rental. You should have my texts which explain how hard I have been trying to understand what happened. I waiting on something from your dept to fix this problem or at least contact me.

My car caught on fire while it was parked on Jan 21 22016 I reported the claim the same day. State Farm claim representative it have been given me the run around. Thee different estimators have checked the car. Jullie Zeller the State Farm representative is mishandling my claim. She have been making fouls statements and not answering any calls. As a customer and a policyholder I truly believe that she is not looking at this claim thoroughly.

State Farm kept the car for more than a week in a salvage storage and after decided that was no fire on the car. Mean time I have witness that put out the fire. After I was asked from State Farm to pick a shop of my choice to estimate the damages of the fire, they decided to send partial payment. Although the estimators said that the car was total loss she still can not make up her mind and say one thing every time. Her story changes as many times I spoke with her.

Please help me to get the full refund for my complaint because it is not enough room to explain everything in details. My claim number is Claim Number: 32-7W46-090. Date of Loss: January 21, 2016 I am looking desperate for customer service help please contact me asap.

I love my agents here in El Paso Texas; however, the claims department with State Farm is horrible! I am so upset I don't know what to do anymore. My accident was a nightmare in itself, but dealing with claims service and slow slow, slow actions and contact it has really been even more so a LIVING NIGHTMARE. My claim took weeks to handle. I had trouble getting anyone to even call me back in timely manner, the payoff was so slow and hasn't even received my lien holder yet, nor has EPTFCU even heard from State Farm.

My payoff amount with my credit union was good up to 2/13/16, and here we are at 2/18/16 and not one penny has reached my lien holder. I'm struggling as it is and now because things were not handled in the due time frame which was set between you and my bank, I am stuck yet once again handling claims job and on the phone while I am at work trying to do MY JOB! This was the most awful experience ever. I am really, really upset.

Today I received notice that State Farm was cancelling my home owner insurance after 32 years. The reason was to many claims in 32 years. I can count four 3 storm and 1 vandalism. State Farm has all my of insurance, home, auto, boat and life. I guess they don't want my money. Because now I will take all of those policies and go elsewhere.

I was in an accident may 18, 2015. My State Farm claim is still open for reasons unknown. I cannot get a hold of the claim adj-always get his voicemail (Matthew Stambaugh), they will only contact me by mail and so to top it off I received a letter today after my first big complaint last week on their website. The letter states; "to make me aware the Ohio statute of limitations expires May 18th, 2015"; which is the the same day as when my accident happened. I don't understand this? I was not at fault for this accident and have had more then enough trouble with all this. My car was taken in for repairs and 4-5 months later seen it wasn't done properly: paint is chipping off and/or rubbing off already. I'm still having troubles with the alignment and my wheels.

And this is the worst part: I tired everything in my power not to go to the hospital but 2 days after my accident my upper back and neck area seized up and I was forced then to go to hospital for treatment per my work. Now State Farm will not pay any of these claims and all the hospital bills are in collections and overall I had to take off work for 3 days due to this accident and the adj states I can't be reimbursed for as well. I don't get this. Why do I have to feel stressed out 7 months and going, when is this going to end, why can't I talk to a manager or someone who will listen: I just want to close this how do I stress this enough for State Farm to understand.

This accident was not my fault I say it again. I should have know since the first day when State Farm and the police had to force the insurer to call his insurance co for further information regarding him to file a claim. I should have know then this was not going to be as easy nor convenient task on my behalf. Ugh. State Farm is unreal and has struck me with more grief then I can handle. I pray for everyone's sake if this has happened to others within my situation.

I have been trying to change my coverage online for the last 2 months. I finally received a call back from an agent on Monday 11-9-15. She apologized to me and let me know that she would be processing the change right away and was sending me a confirmation of the change that day. That never happened. My husband contacted our local agent today 11/20/15 pretty upset to express his disappointment. The purpose of his call was to get things resolved that day and he didn't feel as he was getting anywhere with the agent. She never apologized or took responsibility for what had been going on. That pissed my husband off. He said a few things that where inappropriate but not one time did he make any threats. The agent said that she no longer wanted to conduct business with us and would be forwarding our information over to another agent. I think that this was very unprofessional of her and I don't like the way she did us. If this is the way customers are going to be treated by state farm agents then I think we may need to consider finding another insurance company.

We have been a customer of State Farm Insurance for our cars for over 35 years and have found their service to decline during the past few years. There is lack of communication and much delays in responding back to our inquires. We filed a claim back in March 2013 when we were hit by a car that backed up on us and since that time there has been very little progress in terms of finalizing the case. State Farm has claimed that the case was preposterous in that the person who hit me was at fault; therefore, State Farm has continued to try and pursue the case with Geico and has hired any attorney to follow up with this case. In the meantime I gave a verbal testimony via the phone (in Southern California) and six months later they claimed that the phone recording was not valid and unable to be processed. I had to go directly into the State Farm office to follow-up with this. They had placed me on the phone to re-testify the accident again. Since November 2013, I have yet to hear back from State Farm in regards to the progress of the unresolved case.

In the meantime, my six month premium bills have continued to rise in anywhere from $40-$50 without any sufficient documented reasons to explain why there was such an increase. In following up with this, we e-mailed State Farm directly and their response was that it was 'state wide" and no other reason to explain what the state wide increase evolved from-- earthquake, floods, disaster, shortage of water, road repairs, etc. This is not good communication at all. Businesses expect to keep their existing clientele satisfied and as continuing customers, but without effective and clear communication, it does not feel good to deal with such an insurance company as State Farm.

In my experience when there is an increase in any fees with a company, it is a normal procedure to explain to the customer what the increase fee imposed is, otherwise, if a customer inquires, they should discount or prorate the customer's bill appropriately since the increase in rate was not appropriately conveyed to the customer in writing anywhere in the bill itself. This is definitely not good practice with State Farm. We have not filed any claims with State Farm for over 2 years and we are good standing customers who are over 55 years old. State Farm really does not value their loyal customers. We are really considering to look into other potential insurance companies that can offer us a much comparable rate as State Farm.

We rented a car on November 2nd from Hertz, here in Canton Ohio at the Whipple location, a 2015 Nissan Altima, drove the car for a day and realized the heat didn't work in the vehicle so we contacted the location they we rented the car and was informed that they did not have another full size car(by there standards) at the location. So we were informed that we could get a compact car from this location and we explained that a compact car would not work for us due to we have an elderly person that would be getting in and and out of the vehicle and it would be to hard on her. The young lady informed us that we could go to a different location and pick up a car in the next town, so i contacted the corporate office and explained to them that we could not go that far and pick up the vehicle so she informed us that we could go to the airport to pick up a vehicle and that she would call them, so after putting me on hold and being the third person that i talked to at Hertz due to they kept sending from one department to the next, she came back to the phone and told me she couldn't get through and gave me the number to call (which i got a hold of someone immediately) problem solved, "hell no".

Spoke to a guy at the Akron Canton airport and explained to him that they had me call from corporate office and would pick up a mid-sized car from them so then he explained to me that he doesn't have one either and that i would have to go to Akron to pick one up. So I asked if it was possible that they could have it brought to there location, and was informed that they don't do that. Well i informed him that they don't do business either and that i would be heading to Enterprise so I will be dropping the car off to him at the Airport and he can deliver it to the Whipple location since he don't deliver cars, and that we will never do business with Hertz again. And the funny thing is i am a county employee and we rent cars through Hertz for our business trips, and I am usually the one who takes care of it, but it will never happen again.

June 2015 My husbands ford focus was involved in a chuck hole incident as well as flooding which fried the computer system in the car. We filed the claim and after moving through the process of determining why it was un drivable discovered that the transmission was involved. We were first told that that the transmission could only be removed with our permission. 30 minutes later, the decision was reversed and the adjuster said to take the transmission out. The Trans was removed and found to be damaged , cracked seal which leaked fluid. We referred back to a former claim of a rear end collision . No claim was found. Then the claim was found. the car was 2 years old with 167000 miles , known by most car owners as minimal milage. SF refused to fund the transmission replacement. Why would a transmission seal be cracked? general wear all high way miles? or a collision? SF continued to refuse coverage. 30 years of SF coverage with no more than 5 claims in that time... 2 houses and numerous cars covered by state farm and this happens... result... we are moving to new insurance co. Repair shop folks stated that WE GOT SCREWED. We intend to let it be known that SF is a poor choice.

We were rear ended on 7/22/14 by a drunk driver who fled the scene and totaled my Lexus. State Farm was our insurer for over 23 years. They insured my house for 21 years and 3 cars with full coverage. We called the police immediately. They came to the scene and took our information and the witness who saw the accident information. We went immediately to the hospital. We called State Farm and told them what had happened. We were able to take a picture of the license plate of the drunk driver who fled the scene. The Sheriff told us the guy had whiskey plates. The Police did not go after the guy not that day or any day. We were sent a letter to our home stating that they sent the drunk driver a letter asking him to call the police about the accident. This letter was bizarre because it was a whole month after the accident. My husband is a Pastor and has been for 11 years.

State Farm gave us the worst treatment I have ever seen for someone who was left for dead after being rear ended by a drunk driver. State Farm got the witness statement and acted like the guy was lying and did not see what he saw. They did not contact him until almost a year later and tried to poke holes in his story. The witness told the police the same story as he told State Farm and my lawyer. State farm is a RACIST organization. The drunk driver is also insured thru State Farm and the guy is trying to say he did not commit the crime. State Farm stopped paying our medical bills after two months. The Medical places then started sending us the bills now my credit is being ruined. The line of questioning they gave us was unbelievable during our deposition. They asked us if we were felons, if we did drugs, if the accident my husband was in over 30 years in the military ago was the cause of the accident now.

They wanted to pull our financials for me and him and our church. We were the ones who was hurt in the accident. What does my church have to do with me getting rear ended? MN is a NO FAULT STATE. They have humiliated us so bad that we do not understand what is going on. They wanted to know why we even went to the park or on a drive. I have never heard of anything so strange in all my life. My lawyer said if we were white this would have never happened. I am submitting complainant forms to every organization I can for the BAD CUSTOMER SERVICE FROM STATE FARM. I would HATE to see what 25 years of being with a company gets you. There is not a day that goes by that we are not in pain and we are being treated as if we did not have insurance with this company for 23 years. We are hurt and cannot make the pain go away we would not intentional hurt anyone the way they have hurt us.

I was involved in an accident last year, where I was ran off the road. It was the other driver's fault. My car flew through the air over 10 feet and landed in a ditch approximately eight feet below the street. I was driving a 2014 Infiniti convertible. State Farm did a poor job assessing the vehicle and never asked about the accident.

Instead of totaling it out, they paid 28K in repairs after it was in the shop for four months. Since then, it has been in the shop for over a month because a bracket that raises and lowers the top was warped, which brought the total to 31K. I think the car is unsafe to drive because the seat moves at the frame and knocks on turns above 15 mph. I am terrified it will rip out if I got into the smallest accident. Infiniti has had trouble getting them to respond, so I finally got involved and it is supposed to get looked at next week.

Long story short, the adjuster's customer service and response time has been atrocious. But even worse, his failure to properly check out the vehicle in the first place is going to cost State Farm a small fortune becuase in the end, they will have paid over 80K for a 50K vehicle and will lose a 21 year faithful customer.

I called and canceled my policy because I switched to a different insurance company. Two days later, they pulled funds from my account for another month for which I received a $25.00 NSF fee. Then, a week later, they pulled the payment again. When I contacted my local office again they then informed me that they would put in a refund request but I would still have to pay for the week of coverage due to my payment date being a week after my coverage date that no one informed me of. So now I am out $25.00 NSF fee and $30.00 for coverage I didn't need because I was already covered by my other insurance company. I would appreciate getting my money back.

I had purchased home insurance with State Farm Insurance about 6 years ago. The home was my mother's home and I lived with and cared for my mother, she has since passed. When I purchased the policy from Chris Gaudet in Lake Charles, La, I went to the office without my mother, I had the payments automatically withdrawn from my checking account each month and there was no problem. Someone from the company recently called me to ask about putting my auto insurance and home insurance together and at that time I did explain that the home was not in my name but my mother's and she had passed. Now there is some settlement damage on the rear of the home, I called and sent a photo to the agent to see what I need to do to repair this and was told that I need to get a contractor to give me an estimate (no referrals given). Before I could get someone out to look at the damage I receive a call from the agent to say that my coverage would be cancelled by the 15th of May. I am just upset because no one had a problem taking payments from me each month and no one even explained that there might be a different route that I could do to be insured. I was told that I would have to find coverage elsewhere.

This is not an accident complaint. My Mother passed away last Sept. 2014. I took the death certificate to her agent which is mine as well. I'm making payments on the truck she had at the time of her death. First Citizen bank has been notified. As long as I keep the insurance up-to-date and the payments, no problem. I have two statements form State Farm - one is Jan to July 2015 on the 2010 Toyota Tacoma truck which is for $488.06 Acct # 1302368227. Which states premium paid $488.03. Now the next statement same truck, same payment plan # and I owe $ 584.77 Jan to July 2015. Jan. I paid 193.41

Feb. I paid $201.52 March I paid $185.64 April I paid $185.64. Total of $766.21 as of April... I HAVE OVER PAID MY PREMIUM NOW WITH 3 MONTHS TO GO. PLEASE LET ME KNOW WHAT IN THE WORLD IS GOING ON.... If this is the way it is going to be, I'll take my 2015 Honda, 2010 Toyota, 2002 Pontiac, 1992 Mazda else where. This is no way a threat to State Farm, I know you probably don't need my business, but I can't afford your rates like this. Seems the only problem is the truck. I have contacted my agent Mark Rouse several times. He has done NOTHING to help me!!!!

In February, I met with my State Farm agent, Patrick, who works for the State Farm office in Bethel Park Pa. I asked Patrick to please change my payment date, and he wrote it down and said he would. When my payment for March was due I was expecting it to come out of my checking on my new date and instead it was still taken out of my checking account on my original date. I received notice from my bank that I was over drafted by $500, this was due to State Farm taking out my payment. When I called the State Farm Office, I explained what happened and I got an email from Patrick apologizing for this happening, and that he does remember me asking to change the date but he forgot. Then Patrick said he would be sending a gift card for the inconvenience and it has been over a month and I did not get the gift card. When I asked he said that the corporate office is slow in sending them.

I do not care about a gift card but because of the mistake made it has had a domino effect. Because the bank took their money from the mistake of my agent. I live paycheck to paycheck and that mistake has caused me great financial hardship. I am very unhappy with State Farm and I will be looking else where for car insurance. The same office caused my son, Connor Pope, an error on State Farms part. Connor paid his payment for the month of March, and it was directly taken out by State farm on March 26. Last week, my son got a letter saying his insurance has been cancelled because of nonpayment. I find that our agent is very incompetent.

I am asking that something be done to compensate for the mistake of State Farm. I am planning on letting others know of how this company does business.

I received a cancellation notice for my Homeowners insurance on April 13,2015 because I had 3 claims in 5 years. THAT IS WHY WE PAY INSURANCE! I have been with State Farm 30 years and this is how you treat your loyal customers? State Farm is going to lose a A LOT of customers!

I contacted my agent Rodney Stevenson in or around Dec that I was going to purchase a used car and keep it at my sons house because of space issues at my town house. Having 2 street rod an Acura & new Ford. This was told to my agent before I purchased the Chevy Traverse. They quoted me $117.25 for the insurance. I also told them I was sure my son & daughter in Law would be using the car. I purchased the Chevy and when my statement came in I was Billed $194.19. I have been in constant contact with this office and Mr Stevenson refuses to return my call and his office is no help. Any help you can be would be grateful!

At 9:01am March 19, 2015 I called State Farm Las Vegas Agent and notified them I was requesting immediate cancellation of my policy and cessation of automatic payment plan. The agent confirmed my request and asked that I have new insurance provider verify coverage. Which I did. On March 22, 2015 when I had not heard I called again and ask status of stopping automatic payment withdraw from my Bank. Person I talked to said info from new provider had been received but no action had been taken at that point. I consider this poor business practice. On April 1, 2015 in checking my online bank account found State Farm had process a payment withdraw even though my policy was cancelled.

Filed a claim for foundation problems. First, problem some how it was reported i had roots growing in my plumbing system, which I never reported. Secondly, I was transferred to several different claim adjusters. Finally, ended up with Felipe Farias. He was rude to me and used racial slurs towards. I knew then I was in trouble. Then they hire quarter moon to do an inspection on my plumbing. They found evidence of leakage but no roots in the lines. So , they hired Oscar from Lara engineering firm to do a study. Now, I have no copy of any of these reports or studies.

Based on what Rene in the team office is telling me because Felipe or his supervisor will not talk to me. Informed the engineer felt it was no due to the leakage but something to do with foundation movement. How much leakage can cause a foundation to become bad? i don't think the engineer reason are not valid. He is hired paid gun by the company. He is not going to right a report in my favor, because i didn't pay his bill and haven't paid his bill. Felipe is prejudice and in good standing with the engineer conflict of issue.

I bought a new car and the dealer called state farm for coverage. They said that the car cannot be released from dealer in Michigan without insurance. So the dealer released car to me after the contact with state farm therefore car had to have insurance. Guess what 30 days later I had accident and called state farm was issued a claim number. I sent the car to be repaired and state farm refused. They began stating no insurance was present on the vehicle. That's not possible in a new car in Michigan by law. When it's bought it cannot be released to new owner without insurance!

On 12-13-14 my vehicle was hit and totaled by a State Farm insured. I called them on 12-15-14 and was told they needed my vehicle taken to shop which we did. The shop then assessed the damage and said it was a complete loss. I called State Farm again and was given a settlement figure which I accepted. The next day State Farm sent IAA out of Kentucky to pick up my vehicle. This was approximately 2 weeks after accident. Not sure b/c I wasn't notified. I went to get my tags and it was gone. I have called and talked to everyone except the claims rep who never answers her calls or returns them. I have been told that the PO Box was not a valid address and it was returned (my power bill goes there with no problem) So I gave them my second home address and they said it was being sent out that day, it never came. Then I was told on 1-20-15 that it was overnighted on the 16th. Long night b/c it still didn't come and when I called on 1-21-15 that it was sent out today, when I got mad I was told let me call you back after I make sure, then when I got the call it is being sent out today. So who knows? The point of this is that I have been without 4x4 since 12-13-14. They have my car but not the title.

I would like to state that State Farm has changed the way they have always done business and want to report a change in the way they handle a customer. For one I have home and auto with them and have for the last 25 years. Recently we have had major increases and lack of customer service. While in the past we dealt with our local agent on all issues we now find ourselves talking to a phone and the agent does nothing but call us if payment is due. We no longer talk to our agent and it appears the body shop who always has taken care of us is no longer on that we do business with list. It is someone else that is brand new to our neighborhood. While in the past it was easy to get something done today it seems to take an extra five days or so and with less customer service.

We had to spend extra time for a claims specialist that estimated (guesstemated) the repairs and still got that wrong by the tune of our deductible. $500. We just find that the day has gone past for what we are paying for. We pay more for less and get way less than what we deserve. I find that this method they use is corrupt and out of the customers hands. They write us a check and that makes everything okay and legit. Well I am sorry to say that my complaint is that I as the paying customer did not get the best deal or had the opportunity to save any money. The check was written to us, not the body shop where the estimate was given , to us. We did not have any say if we agreed to the amount. It just so happens that the final bill comes to the exact amount of $500 to us. Our deductible.

I am calling fraud here and that I did not get the chance to reduce the bill and save even more money. State Farm is practicing in a way that suits them and the way they want to call the shots. It is almost like medical insurance where insurance really is not saving anything but getting the deal they want to pay for. What about me? Don’t I have a say or do I just have to accept what they say is the truth and move on? I ask you, when does the consumer have anything to say the way the company they hired to do what the customer who hired them wants, not the other way. But I feel I have been mis-lead, not informed and totally abused and treated as mindless consumer who doesn’t need or have a choice.

Me too this happened to me!! My x husbands attorney did this to see how much I am worth and we are in litigation! Now I feel like my x husband is going to try to hire a hit man based on the court action he is facing. Funny because my law firm who is representing me showed me this!!! Now if State Farm didn’t do this then “WHO” does my x husbands attorney know who washed hands with State Farm!!! Something is up here. This needs to stop!!!

I’m glad to see a newspaper that wants to know how the insurance companies have treated it’s customers through the storm. I’m giving you very general information right now, but I can be more specific if you call me. My experience was not too great. I have business insurance with State Farm to cover equipment, liability, accidents, and loss of business due to acts of nature, fire, etc. I called and was told a claims adjuster would call. Never happened. I call my agent no return call. Finally I saw and agent taking photos of what use to be a building that I rented as a clinic. I was directed to a State Farm victims claim tent (in Gardendale) a week after the storm.

They quickly entered my damages, gave me a claim number and a check for $2000 as quick and partial reimbursement. But after that it was a few weeks before the adjuster called and quickly started finding reasons they would not cover. Everyday he would call saying “I’m not sure if it is covered, I will check and get back”. I finally got my agent to return a call and talk with him. I was only claiming about $5k worth of medical equipment out of about $20k that could have been reported, but I got it repaired or had replacements for and did not pass on to insurance.

Additionally, I was closed 5 weeks and had coverage for loss of business. They stated some stipulation in the policy about location and how long my equipment could be at the clinic before coverage was no longer available (90days). I loss about $10k in business for that month and my insurance policy is suppose to cover up to 12 months, yet they paid nothing and sent me a survey asking if I’m satisfied. If you need more info on this or plan to write a story on it. Let me know I will be happy to show how they did a customer that pays on-time every month. I’m pending loosing my business right now as result of “NO COVERAGE”.