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Write for Us Taco Bell Complaints Continued... (Page 11)
620+ reviews added so far. Upset? Call Taco Bell corporate: 1-800-TACO BELL
I went to the Taco Bell in Loveland, Colorado, 1330 Lincoln, at 7:45 pm on Saturday, April 14, 2012. I purchased a double decker taco supreme. When I opened it up, there was not tomato or sour cream on the taco. I took it to the counter and the manager said they would make me a new one.
I commented that if she just gave me some tomatoes and some sour cream on the side, they wouldn't need to make a new one and waste the one I had, creating a great expense or loss to them. She gave me two containers and the sour cream was near a dimes worth. I asked for a little more and she was not willing. I left the double decker on the counter and decided I was not going to get what I had asked for, feeling it was a small request.
I then asked the cashier for my refund and she said they couldn't when I disposed of the food. I told her that I didn't dispose of it that I left it on the counter for them to decide what they needed to do with it. She discussed some with the manager and then gave me money back for the double decker without the tax. I lost all the way around. The real sad thing about it, my husband and I go there quite frequently and are satisfied customers, until this incident.
Over a small drop of sour cream.
Tonight, my husband & I wanted our regular Taco Bell dinner. We go there at least once a week & this visit has changed our minds about ever going back! The location was Chicago Drive, in Grandville/Jenison, Michigan. When ordering, my husband asked for a Steak Quesadilla with extra sauce & a Doritos Locos taco seperate from the meal. We paid, checked everything to make sure it was all present & left. After arriving home, we sat down to eat our meal, only to find out that our order was completely wrong! Instead of Dr. Pepper, we were given Pepsi. My husband opened up his quesadilla to find that 1/4 of it had cheese on it, it wasn't a steak, but a chicken quesadilla, & here's the kicker!; it had ONE piece of chicken in it! Do you know what my husband did? He folded up the quesadilla & ate the entire thing in ONE bite! & that's supposed to "satisfy your craving"? That is supposed to be a meal?! My husband & I are 23; do you know how much a 23 year old male eats? On top of the fact that instead of extra sauce, it had NO sauce & they replaced his extra taco, instead of getting it on the side. I called the location four times & got nothing but an answering machine. I have NEVER been so dissatisfied with a food organization, let alone any organization at all! This is an absolute embarrassment & we are completely dissatisfied. I took pictures of this tortilla (..since that's all it was, not the quesadilla that we had asked for!) & will definitely be posting for friends & family to see! NO customer should be served like this! My trips to Taco Bell are over! Get your act together, Taco Bell!
I recently went to Taco Bell and ordered a Mexican pizza with no tomatoes because I am allergic to them and no tomatoes on my tacos well when I got my order it seemed as if they just slapped everything on the plate it was so messy of the cheese was off of the Mexican pizza and to beat it all I got tomatoes and I didn't see it till I got home I wasn't gonna take it back because I live 20 mins from town wasn't gonna waste my gas. Very disappointed.
Im a regular customer at taco bell.. i been going to taco bell everyday until the new cantina menu came out.. i used to eat the chicken in everything i ordered.. im not happy that u guys have changed the chicken.. i have bought chicken tacos and had a food allergy with the new chicken.. please change the chicken back to the old chicken.. i think that taco bell should b aware that customers dont like lemon and lime.. i will never eat at taco bell again until the chickents gets changed.. alot of people dont like the new menu and i think u guys will lose alot of customers due to the change in chicken
On 11/10/12 I went to taco bell waited for 30 mins. I went inside to order my food since they ALWAYS get my order wrong. This is a big problem because I'm ordering for several kids. I filed a complaint already and have yet to have a response or even an acknowledgement that they would review the problem. There were at least 7 different customers waiting this long. One lady got a refund after waiting that long. Point I'm trying to make is it was horrible service, unacceptable wait time, wrong food in bag, LEFT OUT SEVERAL ITEMS AGAIN! Still nothing done. This is my 3rd complaint since Saturday and will continue to make them until I get a satisfactory response.
I made a drive through order tonight 10/4 @ 7:45 pm at the Taco Bell in Buckeye, Az. I requested no onions on my burritos. At the pay window I asked her to make sure since I am allergic to them. She yelled to the prep line no onions on those. I got home took a bit of my burrito and found my mouth full of onions. My sons burritos had them as well. I was unable to eat the food I ordered and quickly took allergy medication. I tried to call the store but the phone was busy for 45 minutes when I gave up. This could have been an accident but due to the age and attitudes of the workers I have a feeling this was ment as a joke. It's not funny. In fact it's highly dangerous and life threatening.
Today my friend and I went to a local Taco Bell where we were picking up a large order to take home for a group of us to enjoy while watching football. Some of the order was fine, but we had a good sized order of Doritos Locos tacos that we were extremely disappointed with. Normally I'm not a big complainer but the tacos we received were so under portioned it was rediculous. We had 15 of them and the taco shells were broken down the seam at the bottom bc there was nothing inside to keep them from folding in half. We took a taco and were able to fit the entire contents that were inside onto a tablespoon. That's meat, lettuce, and tomatoes....or lack thereof. We spent a good amount of money there and were all extremely unhappy with the product and felt we were ripped off . The only reason we didn't take it back to return it was bc we had a very long drive and we were starving. I took pictures of the tacos to show how rediculous they are but didn't know if I could upload them here. I will gladly send them if need be. The location of this Taco Bell is Royersford, Pa. I've been to many other Taco Bells and always enjoyed the product but this was different. The reason I've issued the complaint is so maybe this location is checked up on or something to make sure they're not cheating everyone. I will return there and won't leave next time until I check everything. If this is indeed read, then I thank you for your time and wish you a happy holiday!
I am a 70 year old veteran. Your Super Bowl commercial is demeaning, insulting and in bad taste. You show no respect for the elder population. I do not frequent fast food often, but be assured, it will not be Taco Bell when I do. A public apology to seniors would be the responsible response.
This all happened tonight around 9:50pm.. First off u need a new speaker system in the drive thru. My total on my bill was 10.86. So I handed the guy a 20 and one penny he gave me back 9 dollars. 15c not a big deal but I went the trouble to get the penny so that I could get 15c back not 14. So that's the beginning. Who eats taco bell without a sauce. He asked I said yes mild please. So we're driving to the casino no sause. Who ever came up with idea to put the straw in the bag fire them right now, please. Your sitting there with a cold drink and no straw hopeing that the underpaid high school kid remembers to put it bag. But why not hand em together. It just makes since I'm driving that's why I came through the drive thru I need a straw. We got a bowl of rice with no spork. And no receipt. Thanks for a horrible night. I coulda bought 4 steaks from Kroger and make it the way I want to instead of always getting let down by taco bell. This all took place at taco bell 2400 s walnut st in bloomington,in
My fiancé went into the lobby to order. He had ordered two chicken chalupas two Mexican pizzas and a XXL chicken nacho. We noticed the sour cream tasted funny, the chicken was cold and usually it is warm. We only live 5 min away from Taco Bell. I was a manager in the fast food business for two years. We love going there to eat and normally it's good food.
When I called to complain, the gal that I talked to I asked to speak to a manager and she said,"maybe I can help u."(In a restaurant business when someone asks to speak to a manager you let them speak to a manager). I told her my fiancé went into the lobby to order and when i tried to explain to the gal what was wrong she interrupted me twice asking me if he grabbed the wrong bag.
I had told her no and finally got to explain my reason for calling. Then she said,"I'm gunna have to get your name and number because I can't help you. A manager will call u back." I never got a call back. As a customer and a former manager I feel I had been treated poorly and not put as a valuable customer. Store location: W. Main St Rapid City SD 57702
I ordered the Box for $5.00. I ordered 2 Soft Tacos, Regular Fries, Cinnamon Twists and a Diet Pepsi on Friday night at the Ajax Ontario location on Bayly Street. This was my first visit to this location.
First of all. the Pepsi machine was broken so I took a Water. I got home and opened the Box and found that they had given me 2 Bean Burritos, Nachos & Cheese and the Cinnamon Twists. (only item correct our of my complete order)
So I'll start off by asking, how many times have you said, "Ok, I'll give it one more try." This was what I was telling myself as I debated after what to eat after a long 14 hour shift with not many options out there. I had been cheated by taco bell at numerous occasions for the lack-of-meat in...well...just about anything I ordered and vowed never again, only to find myself at 10pm standing in front of the archaic lit sign telling myself it would be a mistake. It was. So I decided to try the XXL Chalupa and a taco to subdue my apetite. I got the items home and I expected the box to be way bigger than the XXL Chalupa, not surprised.
I expected it to be not as big as advertised. It wasn't. HOWEVER, when the amount of meat in my XXL Chalupa is the same as or less than a regular taco, NOW I have a reason to complain. It's pitiful and false advertising. They only do this so you pay more and only get a vegetarian pita sandwich instead. What's the deal, it's not even 100% ground beef and only enough to pass food standards at that. So don't be fooled by this campaign to boost the Taco Bell corporate fat cats by advertising something that's not. I wish I could submit pictures to show proof.
This Taco Bell always has bad service ever since I've gone to it 3 years ago. Tonight was the worst yet though. First of all we sat at the drive thru window for 10 minutes and had no clue why, there was only 2 customers inside... Then we finally get our food and there are no napkins, no chips(we ordered two deals), no sauce that we actually wanted...
No fork for my friends cheesy potatoes and my chicken burrito was disgusting. All my chicken burrito had on it was PLAIN white rice, 2 pieces of chicken and hardly any cheese... I've never had such bad food/ service from a Taco Bell ever. NEVER eat at the Taco Bell/KFC in Gadsden, Alabama.
This restaurant is so dirty and is in serious need of a good cleaning.
The floors, walls, tables, chairs and high chairs are not fit for people
To use. I will not bring my family into this establishment until its been
Cleaned.
The condiment station smells.
The bathrooms are so bad that my 3 yr old even refused to enter.
But the worst part was the indoor play area which my kids love- it is so gross and smells like
Vomit and feces. Disgusting.
Please clean up your act Taco Bell.
I have been visiting tacobell on a daily basis sometimes multiple times a day , recently i ordered a 5 layer burrito , this burrito was flat nasty , i came in the morning , it was perfectly clear they used ingredients from the previos day , the cheese was cold and chunky tasted spoiled, the meat was dripping with greese , the sour cream actualy tasted sour, i also requested it grilled which they failed to do .
I called them to inform them of possible food contamination which they did not take seriose and denied anything was wrong with my order. They knew it was me before preparing my burrito which leads me to believe it was intentionally improperly made . Since this incident i have tried to give them another chance but every time since then , my food has been very unsatisfactory . However i am not the only one to state this , it is starting to get a reputation around town for undesirable food.
I don't understand the point of having happy hour drinks, when the machines are never working. Why advertise something that costumers can't buy? I've been to a few locations and their frozen drinks machines aren't working. For a week straight one location machine was down, isn't there a way they can get it fixed?
3130 lee hwy, bristol, va We asked for chalupa steak and chicken and paid extra for Baja. We order 4 and got 5 steak. Lousy tasting. Old sour cream, wilted lettuce, greasy chalupa I got this home and no one could eat it $17.00 waste of money. We will not be eating at Taco Bell For some time. Last time ordered 2 soft tacos meat and cheese only They came with lettuce and tomato The time before we went my daughters chips tasted Like detergent had been spilled.
I was at you're south elgin on Randall and I I'm bilingual. And the female manager and one female employee was so concerned about gossiping of a male employee the only one who seemed to be working caused them to be so consumed with there conversation that my order wasn't taken right away and while the manger step back to prepare my food she touched money than made my food without gloves I asked her to please remake my food with gloves on. She rolled her eyes said they ran out of gloves her size I than ask for someone else to remodeling my order with gloves she slammed Ddown my food tray. Causeing my food to fly all over tray and me shesaid either I take this food or I can go some where else she wasn't going to remake she used profanity about me in Spanish to other female employees calling me the b word now my children who are bilingual heard this also plus my 87 year old mother I refused food she refused to give me my money back. So we left without food and 26.45 gone.I cannot believe she is management. I am not going to let this go. I expect a full refund by mail her fired or I will never eat at taco bell agaim I spend at least 160 a week on take out and almost always eat taco bell twice a week solve this now or I will make sure my large faimly and friends will boycott taco bell
For the last month or so, every single time I've ordered a bean burrito with extra onions, I have had my order messed up. Either I get a burrito with no onions, a burrito with sour cream, or a burrito with no cheese. Never have I gotten a burrito with extra onions like I order. This has happened about 7 times. The location of the Taco Bell this had happened in is 4th street, Leavenworth, Kansas. If something could be done about this, I would greatly appreciate it. I'm getting really tired of wasting my money and not getting what I ordered and paid for.
I like taco bell a lot, so don't think I am displeased with every taco bell restaurant. but the one at market place mall in champaign, IL 61821 has the WORST service ever. on multiple accounts I have waited in line for ten minutes (due to their slow service) only to get to the register and have them tell me that their credit card machine is down. I understand things break but when there's a long line of people waiting to get food, the least you can do is post a sign that says the credit card machine is down. I work at the mall and I'm not find of spending half my break waiting in line only to get turned down because the credit card machine isn't working. not only that, but multiple times They have been open for an hour to an hour and a half and I will try to perfect something and their grill still isn't ready. one time all I asked for was a large drink and the lady said she couldn't do it cause yet were out of large cups...you have been open for an hour!! how are you out of large cups?? and regardless of how long they have been open, I feel like they should be ready to go when they open, just like any other food service. I enjoy taco bells food and usually enjoy their service but this branch is the WORST and I highly suggest something is done to improve it.
I am a regular at koramangala outlet. This time I was closer to Bannerghatta road hence dropped in at gopalan mall - Taco Bell along with my family.The behaviour of the guys who serve us is just next to horrible.Very rude and arrogant. I ordered quite a lot for my family and myself which was just so bad that all of us fell sick getting back home.
Food was tasteless. I tried to tell the attendee there but to no avail. Forget compensating or giving fresh made stuff they went on defensive and did not even accept they could be on the wrong end too. Totally disappointed with the service and the food.
If I'm not well compensated for the loss of health and time and money I spent on this place I would never ever return to TACO BELL and would see to it that my friends and family too don't visit any outlets.
Every time I go to taco bell my order is always wrong even after repeating myself multiple times and my second complaint would be that the people that are working there can't seem to even make the food correct. When asking for a burrito the ingredients are placed in random parts of the burrito instead of being placed evenly in the burrito or if you ask for certain things to be left out of your order they still leave it in.
I'm taking my complaint straight to the FTC for gross intentional false advertising. Got sucked into buying one of these from the world series commercials and what a major disappointment. The amount of food in the commercial was at least four times what they actually give you. In fact, it's no more than the standard Beef Chalupa Supreme which is a fraction of the cost. Got lots of pictures to show the incredible discrepancy from what they show you in the commercials.
The Taco Bell located on Beebe Caps Highway in Searcy, AR has consistently bad food! This is the third time in a year (and believe me we spaced it out to give the business the benefit of the doubt, that we have all gotten sick after eating at Taco Bell.
This time my husband has been very sick with nausea and debilitating diarrhea and I was considering taking him to the hospital but he says he thinks he's getting better. Still, he looks terrible! The rest of the people in our household (my son and daughter in law) have experienced the cramping diarrhea but are not as bad as my husband.
I think Taco Bell at this location should be investigated by the Health Department. In fact, that is my next task.
I ordered 5 crispy Potato Taco and 4 Bean Burrito in Lafayette, La at 1224 N.E. Evangeline Trwy 70501and was not pleased with the food I received. First we waited for 5 min or more . We also noticed in order to make sure they are not having customers wait too long under the window for not having the food ready, we are asked to move forward pass the window.
With the Potato taco, I counted 4 potatoes in one and lack of sauce in all. With the bean burrito, the beans were cold and the burrito looked very old as if it had been sitting for a while. I would like to say this has been the first time being unhappy with this particular, but it is not. Sadly enough, it is the only one in the area where we are located.
I went to Tacobell/ Pizza hut express on 18 e 14 street new york, ny ,10003. I ordered a cheesy gordita crunch, large drink and nacho supreme. I ate about two thirds of the gordita before I realized there was mold on it!I went back to the store and demanded to speak to a manager. The managers name was Tukur. I showed him the food and he apologized for it. He threw the food away and offered to exchange it or refund my money. I said I wanted a refund. He gave me my money just for the gordita and nachos. He wouldnât give me back my money for my drink. You would think he would be gracious enough to return all my money after I found mold on my food.
On Oct 1st my daughter an employee of a Taco Bell told me they were maggots in her store. On Oct 2nd we stoped by and the employees were talking about the incident. During the conversation one of the employees on duty said, omg theres another on, and pointed at it, I looked over at the swinging door seperating the lobby from the back kitchen and sure enough there was a maggot. A male employee grabbed some cleaning solution and a towel and cleaned it up. I left the store and contacted the Health Department. I also contacted Taco Bell corporation. I not only spoke to a represenative, I also emailed him at his request. When it was discovered I was infact an employees parent the incident was swept under the carpet so to say. They weremore concerned that I an employees relative reported it, then the incident itself.
By the way. later that week a customer brought back a Cantina bowl with a dead cricket head in it. Theres also various other things going on in that store that the higher management doesn't seem to concerned with. If you have cameras, you might want to check them out, managers clocking themselves in when no ones even in the store yet. You can also check the alarm company, I'm sure they keep a record when the stores entered. Not scheduling enough employees to deal with rushes, leaving the store and telling the staff, by the way you will run out of beef. Your team members are only as good as its management team.
I work over nights (9pm-5:30am) my lunch falls at 2am every night. This means I only get to eat Taco Bell on Fridays &saturday when they are open until 3am. Also I only get 30 minute lunches, usually takes me 5 mins there 5mins order 5 mins back. Today 11/4/12 was the end of day light savings so time went from 1:59am back to 1:00am, so my lunch was "postponed" until the actual 2:00am. Taco Bell #028279 apparently didn't do the same ( work until the REAL 3:00am) instead they closed at 2:00am. Not only that when I pull to the window the gentleman opened it and was very rude about the ordeal telling me its really like 3:000am for people who work over night (I work overnight) I know it may seem like 3:00 am but I had to work an extra hour and had to wait an extra hour for lunch!
Had he just been polite and said maybe that its policy for Taco Bell to do this during time change (but in spring do they stay open an hour late?) but he didn't instead be made me feel like the dumb one in the situation instead of using good customer service and explaining that maybe Taco Bell can't pay an extra hour for their employees or whatever reason the company has for not following time change like the rest of the world. In the end I effectively used the same 15 minutes I usually do to make a trip to Taco Bell but got no food, & by then had no time to go else where, so now stuck at work hungry with another 4 hours left in my shift & since I had no food for the last 15 minutes of my lunch break I used that time to fill out this survey.
I usually receive great service from this store besides employees having shirts untucked and piercings in their face, fake nails and find it ok to carry on their conversation about their lives and joke while I'm at the window, usually food is good and service is fast. This experience may change my usuall Friday & Saturday lunch at Taco Bell ( which I have done for the last 13 months) also my fellow co-workers had the same experience that had lunch at 2:00am and tried Taco Bell. Disappointed!
After waiting more than five minutes to have my order taken, I then sat in the drive thru for 22 minutes waiting for a simple taco and xxl steak nachos. 22 minutes. Seriously? Then I ask what's going on, he tells me that he is short staffed and I just need to "chill out, and calm down". There wad only one car in front of me when I got there. This is the worst taco bell location I have ever been to and I have been all over the country. I have never had a positive experience at this location! Then to top it all off my food was not even remotely hot or fresh. This is ridiculous, after serving people all day myself all I wanted was a hot meal! Worst $8 bucks I've ever spent.
I have recently made a stop by Taco Bell in Odessa, Tx on West County RD. The inside was filthy, none of the tables were clean. The service was horrible. After receiving our food, we noticed that our food was not fully cooked. I asked to speak to a manager and the manager on duty that night, walked out of the entrance walked back in and said, " You're talking to her." The young lady was very disrespectful. I'm sure if I had eaten that food I would have gotten food poisoning. I will never eat at this location again. I am writing this complaint because of the service that was provided was aweful. I have and will keep reporting this location to the health department until something is done about this. As long as this service keeps taking place, I do not see this location being opened very much longer. Every fast food restaurant has it flaws, however what took place was very out of line. I will do what it takes to share my voice.
Thank you
Kasondra Becerra
Ordered food through the drive thru in Abbeville, LA.. Ordered Black Bean Burrito for myself and Chicken Soft Taco 86 Lettuce for my daughter. Get the receipt with my change and notice they charged me for two chicken soft tacos.. That's ok.. Figured someone would eat it. Get my bag, see three items. Leave. I noticed none were wrapped like the last time I ordered my black bean burrito. Checked all three, all three were beef soft tacos, no lettuce. We were on our way home, we live thirty minutes from the closest taco bell. We weren't turning around. Being a vegetarian, I couldnt consume any of that mistake. I work at a restaurant as well and know the responsibility of getting out correct food! Do your job right, please. I don't like giving my money and getting something I Do not want in returns.
I used to love taco bell but the past 6 or 7 times ive went there ive had to double check my order with personnel 3times for one order. I am sadto say I was treated poorly and talked to like I was dumb. All my orders have been cold and they refuse to fix my order cause I submitted it over the intercom. This is the coeur dalene Idaho appleway taco bell I hope this gets taken care of soon and I can stop feeling like I'm stupid eating at my favorite place and feel like I'm not wasting my money.
I have been a eating at the Kipling and believe for 2 years now. I will not step foot in that business again! Two of your employees are disgusting they talk inappropriately in front of patrons have abnormal color hair and can't seem to do there job i asked and payed for a kids meal my son got a spicy burrito when i asked for them to make it right the employee "Kat" (has purple Mohawk) told me maybe i should know how to order food for my child a?nd to pull the d out of my mouth and her "boyfriend" Cody (green Mohawk) gives me dirty looks and make snide comment?s about me and my family if nothing is done about these two I will take this to the City I'm sick and ti I'm sick and tired of the way your employees treat their customers I've talked to the manager about this over the phone and in person but I guess that's what you ge when you don't care what your employees do or what they look lik to me that just shows you don't care about your busines employees should have norma employees should have normal haircuts norma normal colors and you have respec for thei for their patrons
I am writing to comment or complain about the dismissal of the manager of Taco Bell on Lincoln Way East in Mishawaka, IN. I am speaking not fust for myself, but a group who meet there every Tuesday. We have become familiar with the staff and have seen a few employees come and go. We are strenously objecting to the firing of the manager, George. He is the best manager we have seen there and does an excellent job, working right along with employees with whatever has to be done. He has won awards for this location and even won a vacation to California from your company. Why you would even consider dismissing someone who is committed to doing the best job possible and deals with the customers and his employees the way he does is a mystery to us. Please reconsider this action so we can feel good about going there on a regular basis. I hope you will seriously reconsider this decision to terminate him. Thank you for taking action to this complaint.
I ordered 2 Doritos tacos from # 028965 in Kingston PA @ 1:31am. When I arrived home to eat, I opened the first one a d it was badly broken without the cardboard sleeve around it but I just dealt with it. Then I got to the second one and it was like a wrapper full of taco salad, again no sleeve. I went back with my pseudo salad and stopped at the drive thru speaker to announce I had an issue with my order then pulled up. After the car in front pulled out and I pulled up, 2 workers were at the window somehow already aware my tacos were pulverized and handed me a bag with 3 more of the same tacos claiming they forgot to use the cardboard which caused the tacos to spontaneously disintegrate. I questioned the theory but was reassured by the other employee named Fred that this is indeed what caused the issue. However I don't believe that this taco shell magically explodes in the absence of a sleeve but instead think the staff may have been upset to receive an order a half hour before closing and took it out on the poor Doritos.
To this I say, I don't enjoy waking up early in the morning so I've found a way to make a living working 3 pm till 11 pm. My point being, if you hate your Job don't take it out on others. Just find something more suited for your lifestyle and temperament.
The two burrito supremes I ordered, the shells were HARD. And the meat in theXXL nachos steak was mushy and some of it had alot of fat like stuff in it. I get the steak taco salad all the time. But the steak in the XXl nachos was nothing like the steak I get in the taco salad. I was very dissapointed !!!
This is not the first time I have had problems with the Taco Bell in Newaygo, Michigan but I have had enough after yesterday. I purchased and paid for 6 hard taco supremes and 6 soft taco supremes and what I received was 6 regular hard tacos and 6 regular soft tacos. I live 25 miles away from Newaygo and by the time I got home and everyone started eating I realized they were not what I ordered. Like I said this is not the first time this has happened and I nor my family will no longer be using KFC/Taco Bell in Newaygo, Michigan any longer. This is store number E331002. My ticket number was 4347. Date was October 16, 2012. Casheir was Rebecka but she was not the one who gathered my order. Rebecka was kind and very good customer service.
Went to taco bell004583, montgomery ,Al.
5/3/2013. .. Order# 109169 & 109170...ordered 2 bean burritos with xtra cheese no onion..& mex pizza..got 2 bean burritos hardley any chees but got charged for 2 xtra cheese...also ordered burrito supreme w xtra onions , no cheese,no sour cream no tomato... Did not get onions... Had to ask for onions....would have gone back but was traveling and on I 85 before noticed...i do not live there... Live in beach city Tx
If they ask you what you want and do what they want it does not do any good asking what we want
Went to taco bells on 1/22/2013 at 8:30 pm. Came home and noticed a roach in my box. I call to tell the Manger want I discovered and she replied that they don't have roaches. I told her can I send her a picture from my phone. Said no. Then another lady came to the phone what did I order.
I replied that I would like your manger's number. The she hung the phone up. Roaches and bad customer services. I wasn't going to make a scene about. Until she hung up the phone.
Taco Bell
6215 Zebulon Rd
Macon GA 31210
478-405-8300
Every time my boyfriend and I go to the Taco Bell on W Kennedy Blvd in Tampa Fl - store #G135063, we ALWAYS have something wrong with our order. They do not care whatsoever about customer service. On this particular occassion, Not only was my crunchwrap supreme burnt and had lettuce in it after asking for it to be held, but they gave us a Pepsi instead of a Mountain Dew. When my boyfriend realized the drink was wrong after pulling away, he pulled up to the front door to get it switched out. The employee who was sitting on top of the counter would not let him in, claiming that "they were closed". He then banged on the door and shouted for someone to fix their mistake and someone else had to come out from the back to open the door and switch out the drink...all while the other guy sat on his butt. It floors me that this store and the employees are allowed to continue operating in this manner without corporate interference. Talk about giving Taco Bell a bad name, this store is so unprofessional and I will never be dining here again. The lack of care and courtesy gets me so angry and irritated, that it is not worth it anymore. Looks like I'll be going elsewhere, because I also refuse to drive further for another Taco Bell that MIGHT get my order right.
I placed an order at Taco Bell in Olive Branch, MS about a month ago. My order was correct on the screen, I paid, and drove away. When I got home, my bag was missing an item. ( chicken quesadilla) I called the store and spoke with a manager who gave me her name and said next time I come in to mention her name and they would replace my missing item. Tonight, I went to get my order and the cashier says it has to be within seven days. I tell her the manager on the phone never mentioned that. She says she asked her manager and he's sticking to the seven day rule. So, not only did I not get my order, I also don't get a refund. What happen to good customer service? I will not be eating at Another Taco Bell again.
First, I want to start off by saying that the first impression of this Taco Bell was horrible. There were two people ahead of us in line. One person waiting at the window and the other placing their order. The person taking orders was talking so loud that we could hear them and repeatedly corrected the customer after taking their order. After that customer finally pulled ahead three minutes later, it took the Taco Bell associate over twos uses to even acknowledge that we were at the window to place our order. We ordered, going by the assumption that the grillers were still a dollar because it was before the cut off point that we arrived at the window, but the associate didn't take our order until after the cut off point. Needless to say, another disappointment when we got to the window almost ten minutes after placing our order to ask why our bill was so high. We decided not to get our order after the cashier basically told us, the customer, that we were wrong! After we cancelled our order, she tells back to the cook, "don't cook the grillers!" After waiting for that long in line, they hasn't even started preparing our food? Needless to say, the locals won't be congrats back and will continue to spread it around that customer service is horrible at this establishment. We won't be returning any time soon, and neither will our friends or neighbors. I would rather take my money elsewhere.
I went to Taco Bell tonight, tried to order a smothered Burrito. They said they were out of beans. I asked her what they were going to substitute, says
said nothing was going to be substituted, I asked her what about adding some more rice she said that would be extra. That is poor business. It is bad enough their service is slow. I wished you could check on this.
I have never complained about service before. However, my order was wrong and I have been craving Taco Bell all day. They put one piece of chicken on my nacho bell grande when I ordered chicken on it. I was charges 99 cents, but received one piece. The soda was flat and the food was cold. I am very unhappy with the Springfield, Missouri Taco Bell lpcated on West Sunshine Street.
The Metropolis, Illinois Taco Bell has serious issues in cleanliness. There is food all over the place (everywhere on the floor behind the counter), in plain view of customers. (This location was not busy and the staff had plenty of time to clean up between customers). The manager apologized for a customer complaining about the service and food, but didn't do anything about helping calm the other customer down or fixing the problem. Instead she went outside to smoke a cigarette. The staff are unprofessional and look like they haven't cleaned themselves either. The service is horrible. My family and I were there this evening and while we were there 4 other different customers brought back their food due to getting the wrong things. The staff do not pay attention to the orders. Too busy clowning around. While we were attempting to eat what we were given, the entire staff all went outside to smoke a cigarette leaving only one employee in the building. I can understand if the place were busy and unable to keep up with the demand, but that was not the case. This location use to be a really good Taco Bell. Since the first of 2013 it has gone completely downhill. I suggest that better managers are hired or trained properly. Also to hire someone who is presentable to the customers with proper training in customer service. The girl we had tonight should not be allowed to wait on customers. I am highly disappointed with the service and staff. This is not the first time at this location we have had or experienced this, but tonight was the worse. I recommend a surprise visit from corporate. This location needs help or shut down.
signed,
Highly Dissatisfied Customer
On oct 22nd in the afternoon my family went to taco bell on hegenberger in oakland ca we ordered two mexican pizza combos a nacho bellgrande and a kids meal with an extra taco it came to 23.00 and when we got home my husband said his pizza tasted funny,like it was stale. I in turn tried mine and it tasted like stale chips. It was gross so we shared the nacho bellegrande and the chips were old and didnt taste fresh at all. I ended up with diarrhea and an upset stomach which upset me. My husband threw up and didnt feel well after consuming this food. On top of that I didnt get a receipt with my order I am upset because ive been a customer of taco bells for years and this location always has an issue with freshness and accuracy of getting orders right. I want to be compensated in some way I am reporting this location to the health dept. Of oakland and filing a complaint with the BBB.
i ordered empanada from your menu. the picture looks like a pie!!! i was so disappointed when i received it!!! where is the pie like desert????!!! unbelievable!!! the shape doesnt look like the picture the outside deep fried crust is not as the picture!! i did not want something deep fried in oil oil oil!!
thanks alot waste of my money !!! cause i threw it away!! another person was w me and they ordered a double decker taco supreme and it came wiithout sour cream and no tomatoes !! which is not a supreme!! all this after waiting a half hour in your line !!!! what the heck is going on with you guys ?? u need to re train your employees???
or just supervise a little closer? whatever your problem is i hope you fix it by the next time i'm brave enough to go to your establishment!! thank you so much for the poopy experience!!!
My son wife and I walked into taco bell, we were standing in front of the register and the cashier was at a table talking to her some customers(friends). Even after she saw us she made no attempt to speak. I asked her if she was the cashier and I got a mean look for interupting her conversation.
After we ordered we sat down, after waiting ten minutes my wife got up to go wait on the food, and when the cook realized that she was looking at him goofing around he looked at her then "started" our order.
The first time our order was completely wrong. Didnt even give us the right burrito. This last time i had ask for and paid for extra sauce and got home to find there wasnt even any sauce on either of my quesadilla. Im frustrated to ask for stuff and pay for it and have them not even care
Me and my boyfriend went to Taco Bell on six forks and Strickland in Raleigh and got there at 10:50 sat at the drive thru for 5 minutes then procceeded to the window because no one was talking back to us and tapped on the glass (it was now 10:58) and we asked if they were open (knowing they didn't close until 11:00) the delivery guy rudly said no while the employees were hiding behind the wall laughing. I replied seriously and he said seriously leave. It was very disrespectful and don't ever plan on going back and spreading the word about my experience.
Sincerely,
A disappointed customer
I went to Tace Bell tonight on heckle Blvd. in rock hill sc. i was in line for 25 mins. i asked the person at the window did'nt they they have a time limit to serve the customer's and she replied no not when I'am the only one in the kitchen. I'm in management and she was wrong to tell a customer that, howevre they are the worst every time i go to this fast resturant. they act like time to a customer doesn't matter. thank you
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