Taco Bell Complaints Continued... (Page 2)

The women at the drive through in Leeds Alabama tonight she was rude didn’t give me or my husband a chance to speak or finish our Order she was hateful any it’s in Leeds Alabama it was tonight at about 9:45 pm she was real tall I think blond hair a white women with a bad attitude and smart mouth and a know it all my number is 205 -684-2336 thank you have a blessed day

At the Taco Bell on cities service hwy in sulphur la, they did not give me all my food. When I called I got hung up on 3x. There was not a manager on duty was lied to that they were a manager. I just got off work, just wanted to eat shower and go to sleep. It is approx almost 1am they were not busy. The gentelen at the window handed me a bag and asked if he had handed me my card I said yes. He said on the phone that he told me to “wait.” Bc they were dropping the chalupa fresh. He did not. I work in the customer service industry this is not how a customer should be treated. No solution. No resolve. Highly upset.

Hello,

I went to a nearby Taco Bell because I was hungry. I’m a loyal customer and this week I lost all my cards at school (someone took my wallet). I tried to use Apple Pay and they told me they didn’t accept it, after I had already ordered smh

i am vegetarian and specifically asked for potatoes instead of meat aND I BIT INTO THIS IM DISGUSTED I WANT MY MONEY BACK FROM THIS TACO BELL STORE 003075

went to taco bell 640 10th street east palmetto fl 34221 .I went to taco bell/long John silver.I waited in line in the drive though for 30 min.they told me at the window they had no hush puppy and no cold slaw.and it would be another 5minutes for the fish.they rang me up allready before telling they were out of stuff.I was there a month ago and ordered fish and more and was told they had no fish or frys because they forgot to order them,I think instead of hiring more people you should fire everyone including the mgt or close it. Gary Underwood

I eat at this taco bell on Sheridan and Evans everyday never had no issues till tonight I'm sitting eating coloring in my sketch book this guy Lawrence has his buddy's in here giving them free food letting them hang out I'm a paying customer everyday and he has the nerve to tell me I have 15 mins to eat and go. I felt very disrespected , especially having a kid who showing off in front his friends tell me what to do I'm 35 years old I probably not going to eat here again

IF I COULD GIVE ZERO STARS I WOULD.....MY HUSBAND AND I WAITED IN THE DRIVE THRU ENTIRELY WAY TO LONG. WERE TALKING ABOUT A TOTAL OF 45/50 MINUTES. WHEN WE GOT TO THE ORDER INTERCOM WE SAT THERE FOR ABOUT 10 MINUTES. I TOLD MY HUSBAND TO SAY HELLO AND SHE FINALLY CAME ON ABOUT 15 SECONDS LATER WITH A TONE OF VOICE THAT SOUNDED AS IF WE WERE BOTHERING HER. WHEN WE DID GET TO THE WINDOW THERE WAS ABSOLUTELY NO CUSTOMER INTERACTION. SHE ACTED AS IF SHE HATED HER JOB AND WAS MISERABLE. I WOULD NEVER TREAT A PERSON LIKE THIS, ITS ABSOLUTELY UNCALLED FOR. WE AS CUSTOMERS IS THE REASON WHY SHE HAS A JOB. IF THERE WASN'T US, THERE WOULDN'T BE TACO BELL OR JOBS.

Service poor, not busy, boy at counter was wiping trays with dry towel, hardly sanitary, and he didn’t take our order, we just stood there for 50 trays. Place filthy, all trash overflowing, all tables dirty, floor disgusting with food and mud everywhere. Don’t know why I didn’t leave, hope kitchen cleaner, hope I don’t get sick.?This place needs help or shut it down. Address: 6560 N Linder Rd, Metiduan , Idaho 83646

Visited Taco Bell #029743 on March 25, 2019 at 9:02pm & was very highly dissatisfied with the treatment I received. When ordering my food, the Team Member (Luis M.) was very sarcastic with me, when asking a question, he replied "We have like 125 tacos & burritos here, I can make it how you want it". When arriving at the window, he never greeted me, never repeated my total, just took my money & slammed the window. After my food was bagged, he opened the window, rudely handed me the bag, never once asking if I needed sauce or anything, never even said "Bye" or "Have a Nice Day"....NOTHING, just slammed the window & walked away. I ordered 2 Soft Tacos with only meat & nacho cheese & when I opened the wrapping, all the meat & cheese was out of the soft taco shell all in the wrappers, I had to place the meat & cheese back into the shell, he never even gave any napkins for the mess either. His demeanor was very poor & if you ask me, he has no business working with the public with the manners he displayed. His talking to me when placing my order was uncalled for, the attention he gave at the window was very rude and inconsiderate & the food given to me was pathetic, I was better off to just save my money. I have never been disappointed in any of the Taco Bells I have visited, but this young man has ruined it for me to want to visit that location ever again. Thank you for your time in reading my complaint & have a wonderful day!

I visited the Taco Bell at State Highway 580 in Dunedin, Florida today. It is by far and large the worst Taco Bell I have ever been in. Even thought the restaurant had an exterior renovation a few years ago, the inside was dirty and smelled like a restaurant which had been closed for years. The employees, even thought they had Taco Bell clothing on, appeared dirty. One employee was sweeping the floor in the food prep area while my food was being prepared. I ask the hostess if they had the $ 5.00 lunch special and see said they are a franchise and their prices are higher than a corporate owned store. I paid $ 6.00 for a meal advertised as $ 5.00 on television. I live in Dunedin and will never go back to this store and will definitely let my family and friends know not to patronize this store. In addition, the burrito I purchased was burnt and one side and I ended up throwing it out when I got to my office. This is the only time I have written to a chain restaurant to complain but just the smell of the inside of the restaurant was enough to turn my stomach. Thank you.

I’m at the Taco Bell in Wichita Ks of Seneca and Pawnee and I have been sitting in line for 35 minutes. I’ve been 3rd in line since I got here and we haven’t moved. I am late for an appointment because of this and I can’t get out of the drive through line because of how it is designed!

I have been coming to Taco Bell for 45 years on Patapsco and Hollins Ferry Road in Baltimore, Maryland.
I visit a church in that location every Friday. I complaint about the up keeping of the bathroom. They approached me and seem to accuse me. They do not want me to come in there anymore. I am very disappointed. I will be seeking further actionsl. I have watch them allow people who was not patrons use those bathrooms. Thanks for taking the time to listen to me.

I just ordered from the new location on 23rd street and 7th avenue in New York City. With very few people in the store, my order was rushed and incorrectly done. I ordered a power menu 2x chicken, but was provided a single burrito that was COLD and only put in the heater for less than 3 seconds. I watched my meal being made and it was not heated properly. I was left with a cold burrito with less than I ordered. I would like my money back and am happy to attach picture of my receipt.

I have gone to the drive tru several times and the light is off and the drive thru is not opened. I have gotten out of my car and went inside and the manager said they were not opened as they had grease over flow and it was all over the floor. IF THEY ARE NOT OPENED- DO NOT LEAVE THE FRONT DOOR OPENED. Several other people were trying to get food at the drive thru to no avail. One time I was there and the manager and a co-worker drove up at 10 till 8 to open up as they had over-slept. When people are going to work and find the drive thru or even inside are not opened- they are usually on their way to work and do not have time to go to another restaurant. Several people are complaining about the Taco Bell in Columbia City and I do not want to see them go out of business. I realize they never have enough help but keep the drive thru open and close the dining room on those occasions .

Just thought you would want to know before they got out of business.

Thank you for your time and consideration in this matter.

Vicki Wines

This has been going on for months.

Ordered a ground beef taco salad with no red strips and no rice. Got home and had a taco salad with only rice and beans. Called the store. Was asked if I wanted to come back right away or later. I drove 15 minutes back. Had to wait for a while at the drive thru. I was the only car but when they told me to pull around to get my new salad, no one came to the window for a while. I finally got new salad and this one had a lot of pico on it rather than tomatoes. The first one had just tomatoes, which is normally what I get. Asked if I could have one with tomatoes rather than pico. The manager told me salads always come with pico. I probably buy two a week so I guess I'm lucky because they always have just tomatoes. I asked if I could just have my money back. Mgr. said not without the receipt. When I left my house to drive back I had already tossed my receipt, as I normally don't keep fast food receipts. I ended up getting a correct salad but not a "sorry for your inconvenience"...or maybe I could have been offered a soda or something for having to drive all the way back? I was in food service for years. Even not in management I would have provided better customer service. Was actually shocked the person I was talking to was the manager. Last two times I visited this location, cars were wrapped around the building and it took forever to get food. Both times only two people were covering the entire restaurant.

This morning when I stopped at Taco Bell on Maguire BLVD in Columbia MO about 7:10 am, no one was at work. The lights were out and no cars parked where employees park.

I always stop every single morning between 6:45 and 7:15 Monday through Friday to get a Pepsi and a egg burrito or quesadilla. This is the second time this has happened in less than 10 days. I pass up Sonic, Panera, and HyVee on my way to work. If this becomes a frequent thing I will have to change where I stop in the mornings. If Taco Bell is closed it is too late and far for me to turn around and go to somewhere else.

I hope to continue to be able to get my wake up soda and eggs at Taco Bell.

Cynthia Murray
murrayc@health.missouri.edu

I ordered 6 bean burritos and 3 soft tacos. None of the bean burritos had any cheese and very little sauce. My daughter went to eat her soft taco and when she opened it the tortilla was wet. I really like Taco Bell but this was the worst food I’ve ever gotten from there.

I would rate 0 stars if I could. It is 8 pm on a Saturday night, the inside of the restaurant was shut down, lights off. No one answered us at the drive thru. And the hours says the drive thru is open until midnight. This is the second time we’ve experienced this at the location on Airline in Baton Rouge. (Close to Prairieville) We’ve been traveling all day & just wanted a burrito and Crunchwrap supreme to get us home.
And we love Taco Bell! But we can’t spend our money on a delicious burrito if they won’t answer us.

Went in Taco Bell for lunch. Girl behind register seemed to be very sick. I asked if she was sick, she said yes. Told her she shouldn’t be there. We sat down to eat and she was in bathroom vomiting really loud. Myself and another man asked to speak to manager to complain. Very disgusting while customers are eating.

What the hell kind of Taco Bell runs out of BEEF? The one thing that more than half the menu is made out of. This is yet another testament to the poor standards of service this chain has been providing us for the many years they have been operating.

I, personally, have seen a decline in service, yet people continue to buy their product.

Anyone who becomes out of their main ingredient is one of the worst ever. Either your buyers are idiots or the local management are idiots.

I work in a field where I can publicize this OVERNIGHT and make an impact on the local stores.

The store I’m talking about is in Renton, WA-the Benson branch on 108th near Fred a Meyer. FO NOT GO TO THIS STORE.

I can all but guarantee Taco Bell or their parent, Yum! Foods will do absolutely nothing about this but send a heart-filled email with an apology. Not going to wish this time.

My daughter went to the Taco Bell 033103 at 9190 Wiles Rd. Coral Springs,Fl 33067 location last night (2/27/19). She ordered a Taco Party Pack and 4 other items. When the food came out it was thrown into a bag and when she inquired if everything was there was told yes. She decided to check and found things missing and when she told the cashier instead of the cashier taking the bags to look kept asking my daughter what was missing. This continued until finally the manager came out and had to correct the problem. We spent $33.00 and I feel she wasn't treated in a proper manner. First the Tacos usually are in a box and they weren't, the young lady behind the counter should have checked that all the food was in the bags and didn't. With all the choices of fast food places we chose yours but in the future will have second thoughts. The name of the cashier was Caitlyn the order number 374078 and the time of purchase 7:18.

I live about twenty miles from a Taco Bell but my sick wife craved a simple burrito with rice, beans, shredded cheese, and lettuce. Well I’ve now been there six times in three days, 3 times yesterday and have spent 25 in gas, paid different prices for the same wrong order and as a chef I know what the problem and it’s not the employees, who have been nice while charging me for the wrong stuff, it’s the lack of training by intelligent and capable corporate staff that has failed this particular Taco Bell. Y’all have the most complaints I’ve seen and I can’t believe that y’all let it happen time and time and time and time and time and time again. I could replace four to six staff members by myself and maybe make one mistake but I doubt it cause it’s set up that any ol primate could do the job. This Taco Bell must have horrible food costs, labor costs, and a high turnover rate with your staff cause either they need hooked on phonics or they need the proper training which I doubt you care to invest in, I’ll always get what my wife wants and I won’t stop trying until she gets the correct order but I personally have eaten my last taco from y’all, and now I’ll never go to kfc or drink a Pepsi product and I’ll figure out your other companies and personally start a boycott on anyone associated with y’all. How do you really take something so simple and manage to mess it up ten times before making these right, although your rice was burnt and the staff laughed about it, said they wouldn’t eat it, but gave it too my wife and after screwing up the first five times I should’ve jumped the counter and done it myself, but I don’t care to be in trouble but I do care and Sam so pissed that I’m going inside to put some beans in the crock pot and tomorrow I’ll make rice and shred some chrese then I’ll add non bagged and precut nasty plastic tasting lettuce with real lettuce from now on. I will not ever allow anyone or everyone I know eat there cause it flat out sucks to drive &0 miles one night, 120 miles another night and forty the third night just to end up paying 23 dollars for two burritos with only beans, rice, and cheese cause the letttuce got 86d by the fourth time of trying. So 240 miles, ten gallons roughly, about 12-13 dollars in gas and 23 for the food means y’all cost me almost forty dollars and I still end up with finally the right ingredients but burnt rice. Cmon people and do your job or I’ll happily quit mine and prove that I can outwork, outthink, and run the show more effectively then I’ve seen or have dealt with all week, goodnight and I hope u are happy cause going to bed hungry and thirsty with just a little gas left in my truck, but I’ll make it—. Will you? Do you honestly think that ignorance will fix itself cause I don’t and y’all will fail and this whole town and county will say good riddance and never come back. Just think of the wasted food when people are starving and I’m not eating that shit you rolled up and tried to serve my wife just so the food isn’t wasted like my time, effort, gas, and money. Enjoy your plush corporate outings from your plush little offices and get up off your butts and correct this issue and all the problems or karma will most likely burn that bitch down again, and don’t just listen too me, check out Moore county complaints about the local Taco Bell and you will be salivating to have an honest, smart, and hard worker walk in and in thirty minutes learn how to educate you ignorant lazy and flat out inconsiderate staff that goes all the way up to the head honcho, cause I’m actually being humble and generous with my complaints cause y’all don’t deserve the courtesy you refuse to give to your patrons. I will thank you for your time, thomasduke74@icloud.com

Dined in at store 030416. Order # 148849. Ordered a 6 combo. Chalupa. Sat down to eat and noticed there wasn't any sour cream. took back to counter and then was told they were out of sour cream. Then we went to fill fountain cups with Pepsi and had some issues. went back to counter and told them. They told us they were out of Pepsi. It would greatly appreciated to those of us ordering that these items are not available up front. Spending $17.26 on 2 combo meals and unable to get what you paid for is extremely frustrating.

I stopped in at the Portage Wis. location recently and was very disappointed. I gave my order, which was a to go order. I ordered a Chalupa and found it to be over cooked. Chalupa was too hard. Also I was going to use the ladies restroom and found it to be very unsanitary. I am not sure if the person before me threw up, had a bad stool or the staff dumped something down it. It was filthy dirty! I mentioned something to a girl staff person. Not sure if she did anything about it. This Taco Bell has poor staff management. I am way turned off on going back any time soon. Please address these issues. Thanks for listening.

i go to taco bell frequently and I had the worst experience in any fast food place the store is at 2628 enterprise rd orange city florida 32763 phone number 386-775-1363. I went on 02/19/2019 at 1:02 pm for lunch. Order number 201482. The cashier had nothing to do with it, it was never her fault. I ordered a chalupa and when I got my chalupa it was cold like they just took it out of the refrigerator. So I went back to the counter and the girl said no problem we will make you a new one and take it to your table.After 10 minutes of waiting and my companion finishing her lunch I went back to the counter and asked what was taking so long. That's when the rudest female manager you have said. We warmed up your food and I did not know where to take the food. How can you not see where im at right in front. then she proceded to say in English and Spanish that I don't need to have an attitude. At that point I asked for a refund and she did refund me my money, but if looks could kill she would of killed me. So how does she know I know any other language other than English. How dare she tell me I have an attitude when the only thing she was doing was giving me an attitude. A manager is supposed to give example to the rest of there employees and if that is the case she is the poores example of your organization. They wanted me to rate my experience with stars, I cant there is not a box that says 0. I never fill one of these out so this is the first for me. I can tell you I never will go back to the store and everyone that I encounter will no not to go there. Even when I looked up the reviews today for that store they are very poor. She needs to go back to training for customer service. i even called back the store to find out the name of the manager and they said they weren't sure , they did not want to give me a first name. The girl that I got on the phone said she thinks its Rosario. Horrible customer service

This is the second time in the last month I have gotten a very long hair in my food from your restaurant on IS 1 in Titusville, Florida. This is disgusting and should be dealt with. Why are they not wearing hair nets to cook food ? Pamela Rogers

Only 2 sauces per item? That's what I was told today. A main reason for coming to Taco Bell is your sauces. I eat at least 5 per item. The gentleman who served me compared this to McDonald's.

I ordered a spicy potato taco and a loaded potato grilled with 2 Cinnabon delights and a Baja blast drink. The taco and Cinnabon’s were correct but at first they gave me a Baja blast freeze and charged me for the freeze instead of the drink, I said that I ordered the drink and she apologized and gave me a drink instead. Which was fine but I was still charged for it. I got home and saw that my griller was incorrect. I received a beef one instead of a potato one. I’m not mad or anything I would just like some sort of coupon or gift card or something to make up for the money that I spent on the incorrect items. Thank you

I went to Taco Bell #023125 on 2/6/19, my order was taken at 6:50pm (Order #258578). I ordered 8 items and waited until 7:20 before I received my order. I realize they were busy, but there is no reason to wait 20 minutes at Taco Bell for a Mexican pizza and 6 hard shell tacos. I will never go back to the store because every time I have been there the wait is ridiculous for what is supposed to be fast food!

I was in the drive though for 30 mins on 3365 s king Dr. And after waiting that long my food was cold. So I parked in went inside and was treated very rudely and assaulted by the security officers and l woud like this situation inverstaged.He had no right to put his hands on me.

I just got a part of my food from the Taco Bell off Rockford rd in Plymouth MN. I didn’t receive half of my order and was told they can’t get me the remainder of my order cause there are no ads on a at the window. Once I opened what food I did get I found shells with barely anything in between. The sodas were out of syrup and the nacho fries were practically wet they were so soggy. Employees seemed lost and completely unprofessional.

I had very poor food quality at the unit 031445, 3951College Ave, Blfd Va.
Every time I purchased a taco meal at least one taco would be cracked on the bottom and the ingredients would fall out, But this last time on 1/27, all three shells was smashed, not saying just on bottom. They were cracked like someone one did not care. I had to eat as a salad, If I had wanted a salad I would have ordered one. I was on my lunch break and could not return food. Store Manager nor Manager on duty spoke with me, I spoke with Drive thru cashier whom answered phone. I had asked to speak with Manager on duty but busy working line, and store Manager was not there.
I have worked a combine total of 23 years in fastfood service and always a Store or Manager on duty serviced the complaints.

Customers are being greeted with disrespect, as well as workers having attitudes with customers that is willing to spend money at tacobell, instead we rather keep our money and spend our money at somebody else restaurant because of bad nasty service that we're having to go through at the tacobell located in Covington Tennessee,38019 the workers are very disrespectful and seems to not been trained on how to do they're job and respect the customers, tacobell will forever loose money due to the untrained workers that's having attitudes every time a customer decides they want to order from tacobell

Online order #906271, dated 01/04/19 @ 1654, for pickup at drive-up window at 2000 hours, Sunrise Highway, Seaford, NY. Online order placed, credit card debited ($28.71). Upon arrival at 2000 hours, was informed that personnel had no record of order. Requested refund, was informed that refund could only be issued by corporate offices. THIS IS THIRD REQUEST FOR RESPONSE... PLEASE RESPOND ASAP.

Hello I went to taco bell, and the cash card wouldn't go through because of the chip, and the attendant said that the transaction didn't go through, I tried 3 times. Not realizing that in those three times, taco bell took $21.16 from me 3 times. I need my money to be refunded back.

If I would like to rate you 0. I sent a complaint 2 was ago about an experience on 1/2 then when I heard nothing back I called a week later and they said they had received it. Today is another week gone by with no response from you. Do you not care if you lose a customer?

My Niece and I ordered 1 Grand Bur. 1 Combo 7 No Jalapeno S. Soft Toco No lettuce. All was so hot we couldn't eat them. Took them back tp counter and they was remade. Still very spicy. It made the cashier very mad. The manager came and said she would remake them. It was so spicy we could not eat them. Wynetta Hanby (Centre Al.)

COMPLAINT REGARDING HARASSMENT
Hello, my name is Mr Kaingzel White, the purpose of this text is to inform you of an incident of harassment by a manager named “Shronda” @ 14005 Abercorn St , Savannah GA 31419, 912-925-0063. The incident occurred @ approximately 8pm January 4 2019: my 15 year old daughter, Nyomi White, a former employee, entered the location and purchased a drink and spoke to her sister a current employee. The above named manager, “Shronda” an adult in her 20’s approaches my 15 year old under aged daughter Nyomi White in a threatening and hostile manner. Shronda proceeds to make accusations without grounds or proof to witness: “ I heard you were talking about me” or something to that effect.

I have sent my complaint to your corporate office and will follow up in the morning, this incident was witnessed and confirmed by another store manager and several employees as well. If this incident is not followed up then I will be forced to pursue other legal avenues and press formal charges of harassment against Taco Bell and on-site management. Please contact me at (860) 221-4208 / 912-428-0787 or have corporate contact me, I WILL NOT LET THIS GO PERIOD.

Went to Taco Bell on cobb parkwar in Marietta Georgia at 1:26am but no service at drivethru. Drove to window but nobody at window. I saw a person in dining area mopping I blew my horn he looked up and keep mopping. Drove around build and tried to activate drivethru window but still nobody answered.

My husband went to Taco Bell in Kings Mtn., NC to get me a tostada, that’s all I wanted. They gave him 2 tacos at the drive thru, so he went in and ordered. When he got home the tostada was full of red sauce and had salad dressing poured over it !!! WHY can’t ANY fast food place get an order right??? They complain about their pay, but they’re not worth the pay they get! Where do you find these people? I’ve NEVER (and this is no exaggeration) gotten an order right at taco bell. I have to check each order before I leave. I’ve decided it’s not worth going to taco bell anymore, the pintos are always dry like they’ve been opened for days. I’ll cook my own food from now on cause NOTHING will change at these places.

on Christmas eve we stopped at tacso bell on north aurora rd in Naperville we ordered one box meal and 4 tacos the order took 20 mins to get and the prep cook brought it out from kitchen never said name I gave just tacos so I took order and jioined my friend as he got his box 5 mins earlier as we were eating the prep cook came over and requested my receipt I said what we ordered and not sure where receipt is he waited while other comustomers were waiting for food I showed the receipt to him whick I feel we didn't have too as we paid when we ordered manager was hiding in back why? dont know then he said he never got my order and i took the wrong items i noticed there was soour cream on my tacos but didnt want to complain i hold him he owes me one more taco and he said i got supremes ones so were lucky vert
y poor poor service maybe get rid of manage as she should be in charge not the prep cook plus never should a customer be questioned by help for a receit when u pay for in before u get in the other customers waiting for there orders just stead at us like we were wrong i go to taco bell 3 times a week but will never go there again plius manager put sigh on door but never told the customers that were in store why bad management i will miss eating at taco bell but i was so upset and it was xmas eve nice way to start new years hopefully u will correct this problem.

I went into a taco bell located at 2575 E Hillsborough Ave, Tampa and received very possibly THEE worse treatment from ANY restaurant in years, and the treatment from MANAGEMENT, which was crazy because I asked for the manager to complain about the service only to find out the one with the horrible attitude was in fact the manager, when I asked for corporate number she told me "WE DONT HAVE A CORPORATE'....I asked again and she walked away as if I was the one giving her inconveniencing her. I would like the opportunity to express my discontent to someone at the corporate level.

Every time i come thru the drive thru and even if theres only 3 cars in line they stil somehow take 20 min why i dont understand. I understand if theres a long line not2 or 3 cars thats not cool. Makes me not want to come back but this is the only taco bell close to me. This has happened at least 4 times out of 5 and not a good thing. Thank you for your time.. Maybe need different attentive employees.

While using your app to order my dinner I had theee gift cards on there along with my debit card. I used the 3 gift cards and then the remainder of the bill to be put on my debit. Your app put the whole amount on my debit card and deleted all three gift cards so for the time wasted waiting in line on an orde that should have been ready it cost me double. I need to know how you plan to Fix this. Immediate attention is required.

On 12/20/18 I purchased 1 spicey tostada and some tacos to go, when I got home my wife opened the tostada box and it was just garbage, there was no way she was going to eat it, so at that point there was no way to trust the integrity of the tacos so we threw the entire food items away. I called Taco Bell at 1049 west I 35 frontage rd Edmond ok, 73034 and advised them that the food was just not for consumption and the person I spoke with told me that she would give me a full refund I told her that I would not be back there until the next day after work and she told me she would write my name down for a refund of 6.57. the next day I stopped by and told the cashier the reason, she then called Justin Or Jason he identified himself as the General Manager, when I told him why I was there he immediately became combative and started to interrogate me as to what time I had called and with whom I had spoken and so forth, I told him I just wanted to get my refund and that I was not going to get into a pissing match with him over 6.57, he then told ma again that he was the general manager and those decisions are made by him, I told him to forget the refund and that I would contact the corporate office, he then informed me to go right ahead as this store is independent and that the corporate office would just send the complaint to him and that we were done. So I asked him if he was going to give me my refund and with a bad attitude he said yes and that he reserves the right to refuse service to anyone and that I was no longer welcomed at taco Bell and he said do not come back.I really think he had an issue with me as I am Hispanic and his actions are based on being prejudiced. Am I to understand that if I have an issue with Taco Bell I better not complain or I am then told not to ever come back. I doubt I will ever visit any Taco bell again. What is very disturbing is that the General Manager says that because this store is independent that they do not have to follow any corporate guidelines. Next door there is Chic fill a and Whataburger they always have customers in line but their service is superior. That immature General Manager should be retrained or fired.

The Taco Bell located in Moultrie Georgia has the worst service I have ever experienced at any restaurant. The staff is rude and they seem to have no regard for customer satisfaction. I’ve called to ask a question about going back to get something that was not put in my drive through order and I was laughed at and talked about while on the phone with the manager.

On the night of December 17th, I placed an order at Taco Bell in Cabot Ar. Apon entering the lobby, the smell of marijuana was noticeable. I approached the register to place my order and seen that the shift leader Michelle, along with other workers were red eyed and giggling excessively. When taking my order, several mistakes were made and my order was incorrect. Shift leader Michelle, approached the counter smelling strongly of marijuana and apologized for the mistake and made corrections to my order. I am not satisfied with the service received and I strongly believe drug usage is taking place during store hours by several crew members and manager.. Please check into this situation to hopefully avoid more complaints about the store.

i called this taco bell location at 11:15 and asked about a 24 taco pack to go, i was told the 24 pack was available and the price was $17 and change. i drove over to taco bell at 12:30 and preceded to place my order but was told there was no 24 taco pack period! i let the staff and manager know i had called to inquire, i but was called a liar until the manager checked her phone log and confirmed my call, upon which the manager, simply said your right! she offered no kind of solution to her mistake so i left hungry and very disappointed with this taco bell location! not good customer service!
this taco bell is located at 3649 philips hwy jacksonville florida 32207

The Taco Bell at Parker crossroads wait time for food in the lobby was terrible 25 minutes to get your food