Contact Terminix Corporate

We have had countless problems with Terminix. I am not satisfied with services whatsoever. When we initially joined Terminix, 5/22/19, we agreed to pay upfront for the year for a discount ($300 in total for the year!). I completely regret prepaying. At the time of signing up, we had a bad roach infestation, which has decreased but is starting to get worse. We have asked for technicians to come out weekly since then. When we signed up, they asked if we had purchased the house or if we were renting. I informed them we were renting, but were looking to purchase in the near future. If I had the option now, I would have canceled services already.
The first technician came out and wasn't sure what should have been charged, so he charged us $80.00. My husband wasn't sure what was agreed upon for price, so he signed for the $80.00.I called Terminix immediately after and told them there should have been a charge of $300.00 not $80.00, and explained that we were prepaying for the year, and so we still owed $220. They apologized, and charged our card. That's problem #1.
Problem #2- technician was supposed to be out between 9-11 am. Showed up at 11:09 am and stayed until 11:57 am.
Problem #3- I received a call on 6/28 stating that they wanted to send someone out to inspect our house for termites. They wanted to schedule something for 7/3 from 3-5 pm. We already had another technician coming out from 4-6 pm for the roaches. I asked the person on the phone if the same person could do both, she said no, they were doing two separate services so there was no way we could have the service combined. Around 5 pm, someone finally shows up. The termite technician. My husband was standing outside when he showed up. He started explaining what he was going to do, and my husband reminded him that we were renting. The technician then told my husband it was pointless for him to do any inspection if we weren't the homeowners. They asked me when we initially signed up if we were renting or if we purchased the home. At that point, I told Terminix we were renting. They shouldn't have had anyone come out for this at all.
Problem #4- I received a voicemail from Terminix stating they had scheduled services automatically for 7/12. I called Terminix on 7/8 to ask why this service would be automatically scheduled, and to schedule my next service on 7/9. I was on the phone for OVER AN HOUR with someone just trying to schedule a service for the following morning. I explained that we would like someone to come out between 10 am and 12 pm. He said that was fine, someone would be out on 7/9 between 10 am and 12 pm. He also told me that he would take us off the automatic appointments that were set up. (We have 2 big dogs, so having someone just come into the house when we aren't here isn't an option). Less than 5 minutes later I received another phone call from our local office stating the service was scheduled from 9-11 am. I explained to her my frustration with the automatic appointment that was booked, how I had just spent over an hour on the phone with him to cancel it, and how he told me that the appointment would be from 10-12 pm. She explained that the appointment time wasn't available, and the person I had just gotten off the phone with put it in as a REQUEST not as an actual appointment. At this point, i'm fuming. Tasha was very nice on the phone, and told me the automatic appointments aren't something that can just be canceled, but that as soon as we receive the email and voicemail, we can call to reschedule them. The automatic appointments only happen quarterly. She then scheduled the service from 12 pm- 2 pm.
Problem #5- On 7/9 I get a call from John (technician), saying he was completely booked and he woke up that day with a full book of services. He wasn't sure if he was going to get to us between 12-2. He asked if he would be able to come out later, hopefully before 4 pm. I told him that was fine, but we had plans that evening so it couldn't be past 4 pm. At 4:10 pm, he calls and asks if we still want him to come out. I told him no, we had to leave. We can just skip this week and schedule something next week.
Problem #6- John schedules us for today, 7/16 between 9 am- 11 am. At 12 pm, nobody has shown up. I texted him and asked him if he was still coming out today. He said yes, he was at his last house and would be on his way soon. It is currently 12:40 pm. John still hasn't shown up. I just received a text from him stating he was on his way. I have called the home office 3 times in the last hour and 45 minutes to ask where our technician was. No response.

Terminix, WTF?!?! At this point, I am debating whether to call our credit card company and dispute the charges for the year. I'm not sure what else to do. We are beyond frustrated. At this point, we have had technicians out 6 times and the roach problem still isn't great.
I think part of your problem is that you don't have enough technicians, and you are trying to overbook your technicians. The lack of communication is horrendous. The lack of care for your customers time is outrageous. My entire morning and most of my afternoon is gone because someone doesn't know how to properly book services with the proper amount of time needed.

Im very unsatisfied with the service, Ive been taking advantage of and I want what was promise to me.. Ive contacted terminex many times and have been giving the run around, MANY APPOINTMENTS BEEN MADE WITHOUT GIVING ME ANY NOTICE ADAM THE SERVICE TECH AND ANDREW THE MANAGER HAS DODGE MY CALLS AND WONT CALL ME BK IVE MADE SEVERAL CALLS AND NOONE IS DOIUNG NOTHING ABOUT NOTHING
PLEASE CALL ME AT 361 549 8910 .. Address is 5902 Ayers # 271

According to our paid Termite contract with Terminx they are to do an annual inspection of our residence in Honolulu HI. We received a phone call from Terminix on June 19, 2019 to set an inspection date for June 21, between 8-10 am. Because of the last inspection by an inexperienced person who missed many of the ground stations I offered to help the Terminix inspectort as to where/and how to look for the stations. I was told that the inspector will call me before arriving. Needless to say no one called or showed up. So I tried to call the Terminix office to find out the status. After more than 45 minutes wait and various transfers I was able to talk to a live person who promised to have the area manager call me to explain and set up another appointment. As of this date no one has called!! I will not even dignify to rate my experience but if I have to, I'd give it (-5).

The worst customer service ever . I’m booking three appointments and the Tecnitian never show up , and the Miami Beach beach never pick up the phone never using this company again

am sending this email in the hope of getting a response that is not an empty sack of promises. I signed a contract with your company on Monday June 3 to rid my home of bed bugs that were deposited in my home. At that time I was told by Jason Blackwell (salesperson) that a) my one remaining mattress and box spring would be treated and bagged in one of you bed bug resistant bags. b) I was given a folder that addressed termite removal (huh?) And promised the sun and moon c) agreed to $1000. contract amount and paid the deposit. He also followed me to my Daughter's home claiming she had them too (subsequently, TWO OTHER COMPANIES checked her home and claimed in writing that she was bedbug free). He wanted me to pay an additional $700 for her home. d) left after he couldn't get me to agree on her home. I called him on June 4 asking a series of questions about what to expect and how I should proceed. I was told that as long as I was not in a particular room, it was safe to stay in the house. June 5 rolls around and your tech team arrives, was professional and kind. Told we had to leave the house for a minimum of 3 hours. Since I had no where to go with my senior, handicapped husband, we rented a hotel room so he could lay down in a bug free place. We came home on June 6th a.m. to find the mattress and box spring had been treated, not bagged and laying on the floor. I called Jason and assured me his manager would call me back within the hour. When that FAILED, I called the customer service number and was told by Allison that she would follow up with management to have my concerns addressed. At 4 p.m. I had yet to hear from your company and called again. This time I spoke to Richard who promised to send an "escalated" email so my concerns would be addressed prior to your office closing @ 5 p.m. Again NO RETURN CALL. A neighbor was kind enough to take us in for the night. On Friday, June 7th, I texted Jason at 8:50 a.m. and got a return text stating that his manager would take care of my concerns and he wasn't involved any longer. I guess he got his commission and washed his hands of the mess. Again, I called the customer service line and was told another email would be sent to my local office for follow up. At 1:00 I took to social media to air my complaints and got a response from Angela promising I would hear from mgment within the hour. AGAIN NO RETURN CALL until after 4 p.m. when Matt called me and assured me that someone would be at my home to bag the mattress and box spring (even if it was after 7 p.m.)so we would have a place to sleep. This was followed by a call from Dan who was 'getting back' to me from Jason's request. (Where was he the day prior???) When I explained the situation, he assured me that someone would come out before 9 p.m. last night and that I would be reimbursed for the hotel room. AGAIN, no call, no show. He also told me that someone would come out this morning to follow up with his directive (June 8). Now here it is Saturday - @ 12:25 P M., I have attempted to contact both Matt and Dan - who BTW has so many voicemails that it cannot accept any more messages - no response. My neighbor has graciously offered her home FOR THE WEEKEND because your Mgment team is sorely lacking in customer service, care and has an apathetic attitude. My husband and I have been victimized for a second time - first by the jerks that deposited these bugs in my home and SECONDLY BY YOUR COMPANY!!! The lack of follow through across the board is mind boggling. Had I treated one of my clients in this vein, I would've been escorted to the door in a heartbeat! Is Terminex that successful that you can railroad your customers in this fashion? To take advantage of two Senior Citizens living on a fixed income is appalling. The $1000 fee you are charging for this lack of follow up is a good portion of our monthly income. Is there any one in this office/company with any responsibility??? Is it your mission statement inclusive of the term "screw the client"?? I must ask Sir, how would you feel if someone treated your parents in this manner?

I am leaving my contact information at the bottom of this email with a skeptical hope of a return call addressing my situation. Terminex will never get a recommendation from me and I will be happy to warn anyone about your service. I highly recommend you provide your clients a sheet of paper outlining what to expect. That's the LEAST YOU COULD DO.

I hope your weekend is as LOUSY as mine.

Susan Watson
215 S Monroe St
Beverly Hills, FLA 34465
(239) 273-5949

5/21- Received phone call from a Terminix technician named Luis who said he wanted to meet with me to begin services to my property as Terminix had taken over our account from Applied Pest Management. I told Luis that I did not want to start services until I had a cost proposal for my property in writing. I made an appointment with Luis for 5/29 to review his cost proposal in person at my property. I followed up with Luis by text message immediately following our conversation to make sure he understood that I would need a cost proposal from him before I would agree to start any service.

5/29- Luis never showed up and never called me back for the appointment we made for 5/29 between 12:00-2:00pm.

5/30- Discovery of fraudulent invoices submitted by Terminix to my administrative office which my administrative office paid in good faith.
- Called 1-800-Terminix who forwarded me to Freddy Vanegas.
- Spoke to Freddie Vanegas who asked me to email copies of the invoices for resolution.
- Emailed Freddie Vanegas and Terminix Customer Service all copies of invoices and snapshot copy of text message to Luis.

6/3- No reply. Emailed again to Freddie Vanegas and Terminix Customer Service.

6/4- 12:42pm received call from Freddie Vanegas. Freddie was rude and argumentative. When I finally got him to stop talking over me, listen and review the information over the phone that I had previously emailed to him, he agreed that we have been invoiced in error and said he would submit the invoices for reimbursement to Pamela (Penny) Bluffington for reimbursement. He said I would have to call 1-800 Terminix to make sure that my account is deleted from your system and I am no longer invoiced by Terminix.
-Called 1-800-Terminix who said they gave a message to Ken Vertolli to call me back for resolution.

I am canceling any services you have mistakenly assumed you are delivering to my property. Terminix needs to delete my account from your system! I am demanding an immediate refund of the $320.00 that was paid in error by my administrative office for services never rendered. Attached are the previous invoices from Applied Pest Management and your invoices that you fraudulently submitted for payment for services you never rendered. Also, I have attached a snapshot copy of the text I sent to your technician, Luis, to submit a cost proposal which I never received.

I would like to make you aware that one of your employees came to my door to let me know that Terminix and Insight have merged companies. He went on to explain the merge and how it would not impact the service we are already receiving as a customer. He then handed me the attached flyer. I couldn’t believe that a company, such as this one, would allow such an unprofessional flyer to present to their customers. This is an embarrassment to your company.

TERMINIX has been the vendor of choice to protect the property (ADDRESS ABOVE) from termites for more than 6 years with premiums paid on time . In 2016, TERMINIX made AMBC aware of termite issues on property.
At that time, a tenting was scheduled for Oct 2016. Two days before the scheduled date, TERMINIX cancelled the tenting. The entire resort had been closed for this event. There was a loss of over $10,000 in revenue related to this closure. It was NEVER rescheduled after that cancellation in 2016 and multiple inquiries about it's rescheduling! The regional representative contacted me after a certified / return receipt letter was sent to the CEO in Memphis, TE. His name was Mike Moline! (713-264-1938) His phone call assured me that this situation would be taken care of shortly. I NEVER heard from him again! As usual, multiple attempts were made to contact him with no resolution.

The AMBC resort is NOW infested with DRY WOOD termites! ......ONCE .AGAIN, I cannot get anyone to call me back..... EVEN from the local office in Sarasota!
DIANE BURDA 863- 660-0584

Attention: Austin Branch Manager

During March 2019, I made a complaint against Technician Michael Brown. I made an inaccurate and false complaint against Mr. Brown. My mother (Nell Peterson) is very satisfied with this service, professionalism and courteousness. I misunderstood my mother. Bottom line, I did not attentively listen to my conversation with my mother. My mother said she has always been pleased with Mr. Brown. I am truly and sincerely sorry for the making the complaint against Mr. Brown. It was not intentional. I do realize the seriousness of my action. I do apologize that I could have jeopardized Mr. Brown's job. I hope that Mr. Brown was not reprimanded for my false allegation. I hope that my complaint did not go against Mr. Brown. Please remove my complaint due to its inaccuracy. My complaint was not intentional.

Thank you,

Tara Peterson
2001 Tillotson Ave
Austin, Texas 78702
(512) 632-5372

No one answers the phone, ever. I have tried and left several messages. I am a customer, however not for long. I need service and can't get anyone to answer. Even when I call the corporate office, I am sent to the same auto answer routing. Terribly inefficient and frustrating.
I will be cancelling my service. Especially since I can't get any service.

Larry Kratish

We had someone to come to our home for a squirrel problem in our attic who fell thru our ceiling. We have made numerous calls on trying to get the ceiling fixed and trying to get rid of our squirrel problem and we have heard nothing at all from anyone. Horrible service.

had an appointment on sat 4/20/2019 from 8-10 at twelve noon went on line to see the tech was already here. he was not. no call/ no show. called terminex and got the rn around sent me to tech's answering machine. i called back to terminex... same routine. Terminex is expensive, techs generally squirt and go. I still have same issues. very disappointed

Your technician took advantage of and 80 year old lady, and did shabby work. I will include pictures. Please check last inspection date on 3/19. Terminix sold my mother on putting some protection under her house for moisture that was truly, because of water running back under the house. Not only is the craftsmanship of the work is bad it's not the right thing to do. What was needed was gutters not something else to hold the water in that's getting under the house because of lack of gutters. Since 12/18 my mother has past. So from the handling of my mother I'm TOTALLY PISSED OFF!! I've contacted Terminix every way possible. I've been past around. Ms Ruthie Bates was a customer of your for more than 40 years never ever late with a payment. There is many pictures but I can only attach one. The pictures show how they w

On my initial call to terminex I told the lady that I wanted my home treated for spiders and ants and the outside treated for ticks prevention. As I have dogs that will being and out of the house and she told me that this would not be a problem at all, she gave me a quote and I told her that I would speak to my husband and call back, then another lady called me and told me that there was a promotional offer going on right now and offered me the initial treatment at a cheaper rate, and keep in mind I told her the same thing that I wanted treatment for, a few days later I called back and scheduled the service and thought I was paying for the treatment that I requested, the service man comes out and in the end he information me that he is not treating for ticks and says that would be a different visit for treatment and that it would cost me more money for that visit which wouldn't take place for another month, if I had been made aware that I wasn't getting the entire treatment that I wanted I would not have entered into a contract with terminex, and paid them for a visit, I think k that when someone request a service from you that you should specify if you can't provide the entire service that they want, I will never again use terminex and will not recommend them for service to anyone else

Having to open ticket after unanswered ticket to have encapsulation checked because the humidity is staying high is ridiculous. Tried calling regional and corporate office ... still waiting on a return call or response (about 1 year later)

My advise, save your money or use a different company.

My wife, Vicky Grigsby, and I have been receiving multiple phones calls several times a week for the last 2 weeks about renewing our wildlife exclusion service. I have asked multiple times for your employees not to call me regarding this issue. We do not owe any monies and this is harassment. I am also filing a complaint with the FTC and I am going to consult legal advice. LET ME STATE THIS VERY PLAINLY, DO NOT CALL US. WE WILL NOT BE RENWING OUR CONTRACT BECAUSE OF THIS HARRASMENT. WE DO NOT OWE ANY MONEY.

You really have to come up with a ZERO rating, that is what Terminex deserves. Scheduled tenting for a Commercial property. Staffed prepared for weeks, contacted Terminex 2 x's the week prior to scheduled visit for direction & were told to disconnect phones & computers. The day came to tent & no show. The MANAGER has the audacity to say it was because he couldn't reach us. Even though they had a cell phone number & their representative had performed a walk through & signed off on the scheduling. They clearly over scheduled for the week & could care less about the weeks of preparation & hours of staff spent to prepare for this tenting. DO BUSINESS ELSEWHERE! WORST SERVICE EVER!

Ho they offer horrible service they've been out to our house over 5 times within 4 months we couldn't get a hold of them when calling them when they finally did call back they don't take ownership for the fact that they're not meeting their customer satisfaction and then it says customer satisfaction or your money back guaranteed and they don't even give you your money back they pressure you any to giving them another chance and another chance and if you don't and you cancel your service you don't get any of your money back so we've had ants in 4 months later we still have ants crawling everywhere it's ridiculous and they're ridiculous and there's no corporate office to call or anyone to complain to get your money back or anyone that would understand it's horrible service

Bioked an appointment the terminix tech never showed never called 2 days later another guy calls no appologues wanted to reschedule appointment

I received my invoice to pay my service renewal. I have tried all the ways that I see terminix.com listed to pay and no luck!
Has website changed?

We are very happy about the service we receive in the Greenville NC area with Derrick. We were looking into use you also in the Rocky Mount NC area until many of the people we talked to said they wouldn’t because of the liability it may pose. One of your employees in that office is a felon and has been with that office for many years. I would strongly suggest not using them. For that reason. If I believe right the name of that employee is Calvin.

We called Terminix in Bridgeville, PA to report mice in my mother-in-law’s kitchen and basement. All we thought we were going to get was the necessary service to take care of mice. The inspector said that we probably had rats, not just mice, and he also found evidence of termites. Naturally, we were concerned as my 95 year old mother-in-law was upset, and we told her we would take care of it. We were stunned when we were faced with that huge bill, ($4277.52) but felt like we wanted the problem to be taken care of ASAP so we took the money out of our savings account. We feel like we were duped by Terminix and were appalled by their unprofessional customer service.
The merchant was supposed to provide Rodent and Wildlife Exclusion, Residential Inside and outside Pest Control, and the Bait Defend System.
The Rodent Exclusion was to include all the things that are listed in the provided contract. The only things that were done were the installation of a dryer vent cover and holes were sealed in the lower wall/foundation. No one even checked the upstairs so the inspector did not find the obvious evidence of rodents in the upstairs bathroom. You can refer to our contract (# 14478-092218163943-4357) to see all the services we thought we were going to receive. The few things they did took only several hours to complete and we were charged $2183.60 This amount does include checks in the future which we don’t want because we want to cancel all upcoming service.
We called, then texted to report the evidence of rodents that WE found on October 17. Got no reply. At this time I also asked what coverages I actually paid for and was told that the contract my husband signed was not really our contract, just a generic contract. I asked them to give me a copy of what they considered to be OUR contract which no one was able to do. I strongly feel that what we signed was OUR contract. What is the validity of a signature if what was signed was a dummy contract?
The Residential Termite Bait System was completed. Total time was 1 hour, 1 minute. For this we were charged $1443.40, which includes future service which we want cancelled. The only thing on the contract that was completed was the installation of the in-ground monitoring station.
The Residential Pest Control was something we didn’t even ask for but were told that it was part of the package. The pests that were targeted were ants, which we NEVER complained about. Total time spend on this service was 12 minutes. I have these times on the Time in/out sheets provided by the technicians. We were charged $650 for this service which includes renewal which we don’t want.
I talked to and texted numerous telephone people who assured me that various managers would get back to me to help with my problem/cancellation. No one EVER got back to me. I have the dates of these calls. I have EVERYTHING documented, including my bank account that shows that I was charged more than the Grand Total indicated. Most of the calls were within 30 days of the purchase of the contract, but nothing was acted on within 30 days because no one ever got back to me. Was this purposeful?
On October 24, 2018 I spoke to the Terminix Consumer Advocate in Bridgeville, PA and told her that I did not want her to send anyone out because I wanted to cancel my contract and get a refund. She assured me that even though no one had previously gotten back to me she definitely would. I never heard from her.
Importantly, as mentioned above, there is a difference in the Grand Total as it appears on the contract ($3837.95) and the amount that my VISA was actually charged ($4277.52) which also appears on the contract. I just never added the credit card amounts until after I had already paid the bill. This is an obvious discrepancy that should be easily refunded apart from the refund due to the terrible service at the house and terrible customer service on the phone.
We are willing to pay a fair amount of $500 for work that was completed. We are asking for a fund of $3777.52. I have already filed a complaint with the Better Business Bureau and with my bank. I can forward to you all the pertinent documents that I have. I am hoping that someone at Terminix corporate headquarters can treat me fairly and return the money that I feel was unfairly taken from my husband and me. I will then drop the dispute with PNC bank and the complaint with the BBB. I am looking forward to a timely response. I hope that I can pass on to my friends that I was treated fairly by you. Good word of mouth is a great advertisement but bad word of mouth can ruin a company's reputation. Thank-you
Karen Sukel, 375 Shirls Ave, Washington, PA 15301 724 222-4636 karen97@comcast.net

lack off service unfair charges

When I purchased our home and signed on with Terminix, I were unaware you needed an extra policy for Formosan termites. Shock came quickly when we had an infestation in my daughter’s room. Terminix was aware that they were in the neighborhood and never made contact with their customers to make sure they could rectify this. When they arrived and saw our damage, we paid a high price to have it corrected, then had our home treated and work began. Now we had damage from a leak in the same area, and when our repair man opened the wall, saw extensive damage that was never corrected the first time. Going back and forth with the manager, he could not give us an answer why the original Terminix repair person never looked there. Yes there was water damage, but it was after all the original termite infested wood damage was still not corrected. My repairman had opened the area, asked him to co e so he could see before the rain that night was coming. He said he coukdn’t C.K. e til the next day and even though tarp was placed, rain flooded my daughter’s room. After I have going back and forth, the manager agreed to pay our contractor $1500 which was the bill he submitted. This he stated in front of me and my repairman. This amount was substantially less than what we originally paid Terminix. He has now renaged and finally agreed to $875. Said the bill exceeded $1500. I told him the additional cost was material for renting a machine to dry out the room and a carpet cleaning machine, paint and trim which I would cover. They said the area was inaccessible to have seen this. No once the Wall was opened all he had to do was cut a small piece in the ceiling and he would have seen the original damage. He never did this. My repairman made a small cut and it was obvious it had been there from the first infestation,The attitude from both the supervisor who did the original repair and at the time, was his first job after retiring as a fireman, now the supervisor and the manager has left a bad taste in us due to lack of respect for a customer. I am a single mother with 2 special needs children and my finances are quite limited to say the least. You can imagine my shock at the outcome of this.

They guaranteed a 100% refund if their product didnt work. It didnt work. I want my money back. Area manager REFUSES to call me after 3 weeks of calling him. Horrid customer service and they DO NOT BACK THEIR OWN POLICY

I have been attempting to get management at Terminex to JUST RETURN MY CALL. I had a technician at my home on 7/17 for an escrow item-Termite Inspection. The technician advised that there are NO active termites; however, there was a recommendation to fumigate on his report. Conflicting information in the report. No Termites BUT we would like you to pay us to fumigate? I was told that it was a marketing clause, then I was told it is a legal clause.

I cannot seem to get Terminex to call me or to rectify the obvious contradiction in their report. We are trying to close on a loan. We cannot schedule movers, we cannot agree on a date for closing, we are in limbo -- all because of a conflicting report from Terminex AND the fact that no one has a sense or urgency or decent customer service to return my call. I began calling on 7/18. This may not be an extended time to wait for a return call -- it is now 7/20 (Friday afternoon). BUT when a house closing hinges on a call from a manager from Terminex -- well it IS a long time to wait for a return call. How about some customer service??!! What could really take so long for a call? Leave the water cooler and tend to your customers!

Sales person came to my home in June 2018 for a termite inspection. The sales person sold me a termite job and a vapor barrier for the crawlspace. The tech came to my home and install the termite traps. The other tech came to install the vapor barrier and the job was for 700 sq. feet and the tech installed only about 300 sq. feet. The sales manager call and stated they would take $300 or more off for the job. The 300 sq. feet didn't cover all the crawlspace under my house. I call the salesperson that sold me the job. I let him know I wasn't happy at all with the job. I wanted all the crawlspace covered. Two other tech came to my home and knew the job wasn't done right. I gave the salesperson two choices: do the job right or cancel the contract. I also said I didn't want the same tech to come back. I had to call the sales manager again and again to ask when the job would be done correctly. I call the sale manager again as to when someone would be at my home to correct this job. I was told that a tech was at my home this morning and no one was home. There was not one at home because no one from Terminix call or email to let me know. They also send the same tech that didn't do the job right to being with. The tech put a card on my door stating came to pin vapor barrier down. Not to do the job correctly. I also called the customer service line to find who was the service manager and they put me on hold and them disconnected me. No one call me back. They had my name and my phone number. I call the customer service back and cancelled my contract. If this is the way Terminix does business. You can kept your business.

About 1year ago Terminix discovered roof rats, we pd $11,000 for removal all insulation sanitized and refill and eliminate all entrance to bldg for critters. Last week we realized by odor that a varment had entered and died in wall.
In careful search discovered possible entrance missed as well as they did not put cover over kitchen stovetop exhaust. For the cost I assumed a perfect job! Also other problems not happy with, when work done two fuses were blown, called a/c provider, fixed both for $150 and notified office, sent picture of bill, never heard a word although said it would be fixed, when we paid used 2 accounts about half from each and you then sent us a bill for about $5000, got no help from home office had to get local to fix mess. Workers said we would hear a “crunch” when rats went through, did not happen and they said they found none. These last items are here only because I now feel we may indeed have been fed a line to get a job, hope not but that is how I now feel. Terminix is support to be better than that. I have cancelled all contracts as I have no reason to feel you will do any better. Very disappointed! Darrell Totten

Te Buchanan’s came first time he did not finish job he said he will come next day no call no show I call Terminix office I ask fir supervisor spoke with Stephen we made appointment fir today 4/18/18 between 8-10 am ni call
It’s akready 9.55 an I’m calling no answer will report to BBB

My scheduled appointment to survey my home and give an estimate on 9/27/2017 ,I get home from work on 9/25/17 to find an outside service has been done to your home w/o authoration And pacifically not to come while we weren’t home ,bad experience from previous pest control companies ,my husband called them on 9/25/17 to let them know ,my wife at home waiting on you’ll ,spoke to someone and was told we’ll give her a call ,NCNS ,then I get a bill for 117.99 for no service rendered ,previously talked to Liana ,rep service person tel Num was 409-779-9405

My name is Sandra Daniel. I am located in the zipcode 19606. I called for an appointment to treat fleas and tiny ants for 9/1/17. I Had been contacted for an appt from 9-11am on Friday 9/1. GREAT! Then I received a call for 8/31 to expect a tech at 4-6pm. I called back to Tim, my original contact person. He said his appt was for an acessment not a treatment. I questioned this when I am already a customer. He said he would have to check into this. ( this was an insulting response to me as an existing customer) Also stated I would have to pay ahead of time for the treatment. he never heard of paying after the visit. I called customer service on 8/31 and was told to callback in the morning to pay, since some techs don't take debit card payments. I called back on 9/1. The rep stated I had a zero balance. I told her it was for the appt the same day. She said so you want to pay in advance? ( like this was unusual??) I am Just doing what the prior rep told me to do. Then it was 6pm on 9/1/17, no tech, a no show. My cat had been in a carrier for 2hrs waiting to leave our home for 4 hrs, as required. I called customer service, and was on hold for 11 mins, the rep could not reach my tech. She had asked if I could wait till 6.30pm if not to to callback. I then had seen in my vcml, the tech had left me a message and said he's at another stop at 6.43pm and it wouldn't be feasible to make my appt since it was 10 mi south of where he was. I would have to reschedule for next week. Who makes your schedules, if i am being told it is not feasible to travel 10to 15 mins to my home for my appt? I have been a customer for almost a year. I am dissatisfied with your confusing procedure. Now I made it clear, I was having company for this Holiday weekend and was promised a visit for a flea treatment. I paid for this ahead if time as I was instructed to do and now I am being told my location Is not feasible at the time your company scheduled? I am now at the 5th time of contacting your company, Terminix and waited 12 minutes on hold until my call had been answered again. I called to cancel the appt, get a refund and cancel your Program. The customer service rep told be to wait a minute, then put me back in the queue for 12 minutes again. Your rep Cassie helped me and satisfied my requests. She said she was in the cancellation department and apologized for the prior rep not making me aware of the transfer to another dept. I was told the refund will take up to 3-5days to receive back into account. I paid ahead as was told but did not receive the promised treatment. If I don't keep an appt I am charged for it by a business. Terminix owes me compensation for this missed appt. This had been and continued to be an inconvenience to my entire family and household. Because of you negligence, I am now having to cancel my house guests due to your negligence. Also, I am owed compensation for your lack of integrity as a company for a service I was asked to pay for ahead of time and di not receive since it was not feasible since not close enough to the prior appt. Ten miles, only takes about 10-15 mins to get here. Clearly a lack of respect for me as a customer. It would also be to your advantage to include an apology note to include with my report to the Better Businss Buteau, if I chose to file my experience in this matter, not to mention common sense for the lack of satisfaction to a loyal customer. Sincerely, Sandra K Daniel. 3-3 Willow Way Reading Pa. 19606. Ph#. 610-741-8313.

Terminix has been here over a three month period and there has been no improvement in our pest control issue. After the first two treatments and a fogging, when we realized nothing was working we called to let them know. Nothing changed, we were not listed to obviously. On the very last treatment we were told that the house could not be sprayed thoroughly enough unless we prepared the house for it. Only at the end. Roaches, scorpions, spiders, including brown recluses, mice, rats. No change. They told us at the end in my opinion hoping we would pay for another 3 months. Why would such a well respected company hire lazy people, unless that's exactly what they are supposed to do,in which case it's a scam. I find it hard to believe a company like that started off with service like that, they must have taken some kind of pride in their service at one time. How far they must have fallen if this is what can be expected.

I had Terminix come out for bed bugs they charge me $2200 dollars for the bed bugs been out 4 times and they never got rid of them. Now we still got them we bought a new sofa had it about a month its got bed bugs everyone is getting bit. I cant even get them to return my calls or come out to check again. Terminix was suppose to be good but they are a rip off.

A terminx employee lives across the street and one house down from me. Yesterday he parked in front of my house ( truck #110787). I asked him to please not park there as I have animals and little nephews. He then presceded to tell me to fuck off he will park where ever he wants. This man was in his terminx uniform standing next to the terminx truck screaming profanities while all the neighbors are out. This was totally unexceptable as well as this truck in front of my house for 2 days when there is room for them to park it in front of there own house. I have already been in contact with my city as well but the next time this happens the police will be involved.

When our attic insulation was replaced last May at the same time the cracks were filed to keep rodents out. All these were expertly done. But when the chimney caps was put on I asked the man if he noticed my homemade one [perforated steel sheet] I had pressed into the chimney. He hadn't and wanted to know if I wanted the new one removed. I shrugged and said nothing. A week later I was on the roof to repair a leak and saw with pride the new cap in place. My neighbors have the same type. It is so much better than my old rusty homemade one,I was pleased and thought 'oh well after all I paid for it'.

A week ago when the El Nino rains started I looked at the chimney and to my astonishment the cap was gone! I did not give permission for the man to return and take it. Please have it replaced or I will file a formal complaint against Terminix. PS: I know three of my neighbors have had termites. When I advise them to get Terminix protection they shrug and say 'why when the termites can return the next day'. This reasoning baffles me for in my thinking that is why you need insurance. By the way their caps are still there.